my company needed a specific hvac compressor hard to find freeman had some of them for less than…read morehalf contractor cost at supply house and available for shipment understood they were salvaged from manufacturer so no factory warranty, spoke with mark and rick who advised product had minor blemishes but they had established electrical/mechanical integrity. took a chance and ordered one. they went above and beyond to get it shipped out same day. it arrived exactly as described. changed oil and installed properly, started right up with no issues. very satisfied with this transaction. will be checking them out on future projects.

I love shopping here! They have everything a person needs or wants for remodeling or just fun stuff…read moreto buy! The staff are courteous and very helpful! I do a lot of my Christmas shopping here!

Have liked Hinkles since we moved to Webb City in 2019. I…read morerecently took screens to be redone and thier screen person did it all wrong. Was told that I would be contacted 2x times today and no call. I am very disapointed!

Personnel are helpful and knowledgeable. Have items not available in large home centers.read more

Never had an issue with Pearl Bros before today, have dealt there for years but not again. I came…read morein to make a purchase and while there return some exterior screws that I'd purchased but didn't end up needing. I brought them back their own sealed pouch that they had sold them to me in which showed the count as 16 along with my register receipt. The young lady at the register, who is awesome btw, handed them to an associate, who was also terrific, to take them down to hardware to be counted. He then opened the sealed bag and heads downstairs. Apparently the guy in hardware, big, middle aged guy who's always there, didn't count them but dumps them back into the bin. So when the cashier calls down to confirm the count he hesitates a bit and replies "around seven". So we go back and forth with rude hardware guy basically calling me a liar. Now these weren't cheap screws at $1.19 each so I wouldn't let it go. I said either you have no idea how many were in your bag you just dumped out or you screwed me on the count when I bought them! Finally an older gentleman said to refund my money and then proceeded to tell me in the future when returning an item to go directly to hardware and watch them count. I replied that won't be necessary, there won't be a next time. You lost my business for good and I suggest you work with big boy on his customer service skills, or send him packing.

Absolutely the worst customer service experience I have ever had. I purchased 4 Adirondack chairs…read moreon Saturday. An associate brought them down from storage and put them in the back of our truck. It wasn't until we got home that we realized one of the middle chairs arm was completely broken. I took the chair and receipt in today and clerk asked for a manager. The manager came over, looked at the chair and said, "Nope, it wasn't broken when you left here" and walked off before I had a chance to say anything. The cashier said he wasn't going to do anything...no refund or exchange. So my only option was to just take the broken chair and leave. I left it behind just like I will this store in the future.

I recently was in need of a new water heater. Instead of starting at Lowe's or The Home Depot, I…read moredecided to check out Winnelson, partly because I wanted to support local business and partly because the front of the business states that they sell water heaters and that they're open to the public. So I give Winnelson a call. A gentleman answers the phone. "Winnelson." he says so quickly that I have no idea who I've called. "I'm sorry. Who is this?" I ask. "Winn-El-Son." he says like he's talking to a moron. I may be a lot of things, but one thing I am not, folks, is a moron. "Hi. I was calling to see what your price is for a 40 gallon electric water heater." "(some price)." he said. I can't remember exactly. "Okay. And what brand is that?" "(some brand)." he said. Again, speaking so quickly, I couldn't understand at all. "I'm sorry?" "(some brand)." Again he said it like he was speaking to a person who knew no English. At that point the price, availability, or the idea of supporting local business were non-factors. These guys must have a very loyal customer base, because if they are as rude and condescending to other people as they were with me that day, I can't imagine that they attract a ton of new customers.

I stopped in for a plumbing part. Jim took a look at the one I had and said he'd be happy to sell…read moreme a new one, but the one I had wasn't broken. We discussed what I had been trying to do and why, and he took a minute to explain what I needed to do. He didn't have to. However, he knew his stuff, and what he explained was what I needed more than a part. No, they're not a retail outlet, but they were what I needed today. I appreciate Jim and the time he took with me. The next time I need a part, I know where I will go.

Excellent retailer. Beautiful store. Great service…read more Employees are anxious to help, with loading sacks of feed I your vehicle, etc. Bathroom is clean. Stock for a farm store is the best in town. Some of the brands such as Ariat are the best in the market

Love shopping at this store. From boots to baby chicks and ducks they have it all. I've gotten…read moresome amazing chickens and ducks at this place. My daughter loves shopping here too. They have excellent selection of boots and clothing.

Very impressed with the customer service offered by Dan F. at the Pro Desk. If you have a project…read morethis is the guy to call. From the wide selection of products in-store and on the website to special order products, Dan makes things happen. If you are working with deadlines he will do everything possible to get products, were they need to be when they need to be there. Can't say enough good things about this guy and his assistance with various projects.

My daughter moved to Joplin a few months ago and this was the first time I'm visiting. Of course,…read morethere's a "Daddy Do" list and most of my tools and such are back home in Charlotte. We stopped in to The Home Depot and picked up some basics including an inexpensive screwdriver with assorted bits, a small hammer, a small wrench and such. A few containers of assorted picture hangars also went into the cart. Self-checkout at the front worked fine and we were on our way. Easy enough! [Round number 400 in Missouri - Review 2399 of 2024 23412 overall]

They don't always hve what I need when looking for obscure parts I can find at specialty hardware…read morestore, Ace or True Value. But for the regular stuff the prices are fair and the staff here always seem to be on the ball, hustling but not racing, they have time to help and they all seem happy to do so. Often many of them don't know anything about the how-to of things. Don't bother asking something like if this carrier bolt stronger than that one, which gague wire is right for a specifi project, or why a screw has a steeper twist and rotation. They don't seem to know. But they do want to help and they do know what they do have on hand most of the time. Occasionally we will come across someone who is passionate about the department they work in. I would give them four stars however they often mis the mark on services. Like having tiles installed, siding, or an applaince. The contractors are all subcontractors and not Lowe's employees. Sometimes this ties thier hands form doing a better job beacues they have to confomr to Lowe's rules. Other times the store struggles to get the dates right or offer services they don't even sell and you don't learn about it until no one shows up for a job and you have to chase them down. This has happened to us several times on projects often wasting days or weeks.

Purchased over $30,000 in kitchen cabinets and the person that designed them took a personal leave…read more No one was left to solve problems with design and order. Like the glass doors that came in without glass and then we found out our style of cabinets didn't even have glass doors that size, and that is just one example of many. Other people at Lowe's reluctantly took time out of their busy day to deal with the issues once we forced it. Not blaming the person that started the process, although they made mistakes and omitted information. I'm blaming the company for not having a system to follow through with my purchase.

Well, it could be worse. There is no Northern Tool Co. (do a google for their website) around…read moreand so this is the cheap tool place to come to in town. Sears, I think still has tools but as we all know, Sears is a mere ghost of what it used to be. For the size, nice selection and nice prices. But, it's still Harbor Tool and on most of these things like power tools, I wouldn't want to buy them if I were in construction and such tools would be getting heavy use. I find the staff friendly, when you can find them. Often they're understaffed creating long lines and frustration that it took you 15 minutes to find what you wanted but 20 minutes to pay for it. Management has a problem, not sure what it is. Hope they fix whatever is causing the staff to go off. The other problem is part of the store is used for storage and they have a big door that connects the store to the storage area. Then they'll start up some paint gun or something that has fumes and likely says DO NOT USE INDOORS flood the air that the customers would kind of like to breath. So, I would say the ability to read is not a high priority for becoming a manager of this store. Horrible, horrible parking lot. Rangeline is a busy, somewhat suicidal street to turn left on and turning right isn't a picnic either. Narrow parking lot and then if you start to back out, factor on some idiot coming off Range Line at 45 or better MPH. Parking is a challenge. Avoid parking if possible. Occasionally, they'll have a sidewalk sale with a bunch of junk set out at a bit of a discount. Maybe 5% or whatever to get someone to think "Wow, what a great deal!" One of the worst things I've seen Harbor Tools try to push off on the unsuspecting public is a stupid generator that I believe is rated around 800 watts. Well, that's enough to run lights but you have to mix it with oil like you'd do with a weed eater. That is a bother. All it's going to take is your brother in law who's had a couple of beers and probably isn't too bright to start with, to fill it up with regular gas and seize the little engine that likely sounds louder than a leaf blower at max. Good and cheap I'll say. Good and good, well, define good.

Harbor Freight is my first choice when shopping for anything which they might possibly carry. The…read morestore in Joplin is much nicer since they completed their addition. The staff is very helpful, although extremely busy. I don't mind the wait time, because for me it is like a kid going into a candy store. I always allow plenty of time to shop when I visit Harbor Freight. I have been a mechanic for over 40 years. I also do woodworking, home repairs, yard-work and a bit of welding. I have spent more more for similar tools at other stores, but have not been convinced that the expense meant higher quality. In reality, all of the stuff, no matter where you buy it, is made overseas and probably at the same factory. My Brother (the one who must have the Best of everything) buys only Name brands. My Harbor Freight stuff usually outlasts his yellow stuff. If my stuff breaks, Harbor Freight replaces it, usually on the same day. Try that at the Big Box store. The parking is a problem, but no more so than just about any business along Range Line road. Plenty of parking in the rear of the store, even when I am pulling my Utility trailer. When exiting the parking lot, turn left to the next corner, left again, and that will take you out to the traffic light across from Target. Look around, think about where your car is going, and enjoy Harbor Freight!

This is a review of the retail store only and not the bistro…read more We have often driven past Sandstone Gardens on our way to Missouri. We have never stopped. Lucky for me, it is open at 9:00 a.m. on Saturday morning as I breezed through Joplin. It's a formidable looking fortress but just be brave and open up one of the massive brown doors. (Entrances aren't really labeled.) I ended up entering through the bistro area. The home decor and kitchen items are maybe a bit pricey but not outrageous. The concrete sculptures (which they make on site) are fantastic. If you want to purchase one, just take a pic of it and they will secure one for you at the check out area. There's also baskets by the check out that you can place all your wares in and no one else can shop through them. But back to the sculptures...they are pretty reasonable and of good quality. If you buy one, you must drive to the back of the property where they make them to pick them up. This would be a five star review (for the retail store) if they had been a bit friendlier and helpful. Maybe we will have time for lunch sometime and up this to five!

Really great food, wonderful deserts and the shopping experience is great. But call ahead and…read morereserve a table. The wait can be hours on weekends. Hers my only really complaint. We did show up on a recent Saturday when they were packed and were told the wait was about 45 minutes. Well that was okay because there is so much to see and do shopping there. I love this place and can always find things I wish we had in our house. Interior decorators and people who like interesting decoration things for both inside and outside the home should have a good time exploring this decorating wonderland. However, we came back multiple times after one hour (remember they said 45 min). and were repeatedly told we were next. About two hours after we arrived were were finally seated. I balme the customers a bit, there were many tables with people hanging ut waiting mostly for wife to finish shopping. So basically people would come in for lunch, hand out with family and friends and time up a table for hours. Long after they are done eating they continue to sit there and wait while some of the group goes out to shop. I find thse really rude and surprised that the owners don't suggest to people that they hand out elsewhere. Like the many places to sit outside. I get that it puts the owners in a difficult situation because they want to sell decorator stuff. However, they really need to figure this out and find some way to move people off the tables and hanging out somewhere else. Once seated the food was generally good but we didn't have the best waiter the last time we came in. Constantly forgetting things bringing out things wrong, not refilling water, forgetting table setting after asking several times, etc. Although we will come back as everything is good I won't bring a group, just my wife and I and I will not come without planning on loosing half a day waiting for a table, then service. All in were were there four hours! When we really dropped in for lunch.