Never had an issue with Pearl Bros before today, have dealt there for years but not again. I came…read morein to make a purchase and while there return some exterior screws that I'd purchased but didn't end up needing. I brought them back their own sealed pouch that they had sold them to me in which showed the count as 16 along with my register receipt. The young lady at the register, who is awesome btw, handed them to an associate, who was also terrific, to take them down to hardware to be counted. He then opened the sealed bag and heads downstairs. Apparently the guy in hardware, big, middle aged guy who's always there, didn't count them but dumps them back into the bin. So when the cashier calls down to confirm the count he hesitates a bit and replies "around seven". So we go back and forth with rude hardware guy basically calling me a liar. Now these weren't cheap screws at $1.19 each so I wouldn't let it go. I said either you have no idea how many were in your bag you just dumped out or you screwed me on the count when I bought them! Finally an older gentleman said to refund my money and then proceeded to tell me in the future when returning an item to go directly to hardware and watch them count. I replied that won't be necessary, there won't be a next time. You lost my business for good and I suggest you work with big boy on his customer service skills, or send him packing.

Absolutely the worst customer service experience I have ever had. I purchased 4 Adirondack chairs…read moreon Saturday. An associate brought them down from storage and put them in the back of our truck. It wasn't until we got home that we realized one of the middle chairs arm was completely broken. I took the chair and receipt in today and clerk asked for a manager. The manager came over, looked at the chair and said, "Nope, it wasn't broken when you left here" and walked off before I had a chance to say anything. The cashier said he wasn't going to do anything...no refund or exchange. So my only option was to just take the broken chair and leave. I left it behind just like I will this store in the future.

They had everything I needed! They really go out of their way to help you there. they programmed my…read morenew car key I purchased there and I had an issue with the old one and went back and they set that one up as well! Great staff!

I ordered some air filters a few weeks ago. I had called them twice to tell them I'll be in to pick…read morethem up. I went in tonight. They couldn't find them and when they did all 12 filters were not in the box when I asked what happened. The lady really told me that they took them out and destroyed the box I had to ask to get a sack because they were going to literally just hand them to me. I do not recommend this place at all. I will not be going back.

Have liked Hinkles since we moved to Webb City in 2019. I…read morerecently took screens to be redone and thier screen person did it all wrong. Was told that I would be contacted 2x times today and no call. I am very disapointed!

Personnel are helpful and knowledgeable. Have items not available in large home centers.read more

Henkle's Ace Hardware in Webb City is great place to find just about anything. The staff is…read morefriendly and always around to answer any questions. Recently I went there with a very specific need...I found 3 dead baby snakes right outside the garage door. They had apparently died, then dried, on the concrete. I didn't know if they were coming into the garage, or going out of the garage. I went to Henkle's with my problem, and once again, they had just what I needed. For only $13.99 - problem solved!

Courteous service. Promptly fixed my beater brush problem and did a few more "adjustments" he…read morenoticed that needed to be done. His fee for service was fair especially in these times where prices have risen so dramatically.

Excellent customer service! I was missing a part on my Hoover carpet cleaner. In calling Hoover…read morethey no longer make the part and suggested I call this local vacuum repair place. He was so kind and looked all around and found the part on one of his he had. They don't make awesome repair places like this anymore and I hope everyone uses his service so he'll be around for years to come!

Excellent retailer. Beautiful store. Great service…read more Employees are anxious to help, with loading sacks of feed I your vehicle, etc. Bathroom is clean. Stock for a farm store is the best in town. Some of the brands such as Ariat are the best in the market

Love shopping at this store. From boots to baby chicks and ducks they have it all. I've gotten…read moresome amazing chickens and ducks at this place. My daughter loves shopping here too. They have excellent selection of boots and clothing.

my company needed a specific hvac compressor hard to find freeman had some of them for less than…read morehalf contractor cost at supply house and available for shipment understood they were salvaged from manufacturer so no factory warranty, spoke with mark and rick who advised product had minor blemishes but they had established electrical/mechanical integrity. took a chance and ordered one. they went above and beyond to get it shipped out same day. it arrived exactly as described. changed oil and installed properly, started right up with no issues. very satisfied with this transaction. will be checking them out on future projects.

I love shopping here! They have everything a person needs or wants for remodeling or just fun stuff…read moreto buy! The staff are courteous and very helpful! I do a lot of my Christmas shopping here!

Very impressed with the customer service offered by Dan F. at the Pro Desk. If you have a project…read morethis is the guy to call. From the wide selection of products in-store and on the website to special order products, Dan makes things happen. If you are working with deadlines he will do everything possible to get products, were they need to be when they need to be there. Can't say enough good things about this guy and his assistance with various projects.

My daughter moved to Joplin a few months ago and this was the first time I'm visiting. Of course,…read morethere's a "Daddy Do" list and most of my tools and such are back home in Charlotte. We stopped in to The Home Depot and picked up some basics including an inexpensive screwdriver with assorted bits, a small hammer, a small wrench and such. A few containers of assorted picture hangars also went into the cart. Self-checkout at the front worked fine and we were on our way. Easy enough! [Round number 400 in Missouri - Review 2399 of 2024 23412 overall]

What a terrible experience! We purchased a "Like New, Outdoor Ceiling Fan" thinking the fan we were…read morespending hundreds of dollars on would be Like New! ...When the fan arrived, the remote battery was dead. After buying a new battery the ceiling fan worked for all of two weeks before it completely died. We had to pay for the install of the fan, the diagnosis of the fan when it stopped working (they told us, yeah this fan is a dud!) and the removal of the dud ceiling fan. When we called to explain what had happened we were told "sorry there's nothing we can do". Even though, the fan was advertised as "like new". Wow, what a great way to run a business - super scam - for any customers thinking about whether or not to purchase a fan from this company, do yourself a favor and just don't. Your future self and dollars with thank you. What a terrible way to treat customers.

I have used this place for a few different lighting projects. I bought some flush mount led…read morerecessed lights from them that worked great, a few ceiling fans, and some under cabinet lights. I've never done under cabinet lighting before, and the salesman was very helpful in getting me the right stuff that I needed. I can't speak for any of the used stuff the other reviewers have purchased, but everything new that I bought there has worked great and seems a step up from the big box stores.