I generally don't like leaving bad reviews on businesses. I went to the store on 4/12 to order carpet for two rooms in my house, I was also going to have them install it. I told them we need it as soon as possible and was told by Shawn which carpet I can choose that was in their warehouse or distribution center and can be here 4/14 and then installed some days later. On 4/14, I never got a call that the carpet came. I called the owner on 4/15 and was told that carpet won't be there for another week. (I was the one to call and ask about it) I totally understand, shipping problems happen and it's out of your hands sometimes. I kindly told him that unfortunately I would like to cancel my order since I needed something quicker and asked for a refund. (Was able to buy nice quality carpet at Menards and get installed a day later for a cheaper price) A week later on 4/22, I hadn't received the refund so I reached out again and asked if he had refunded my card, which he said he did. By 4/28, still no refund. So I called Square app, the app that was used to pay the business and was told that yes the refund was requested on 4/22.....a week after I initially canceled my order and after I kept calling to ask about it. Overall, poor communication, over promises and under deliver, (they will tell you that there's a problem with installers and are weeks out with work, please call around first). read more
