Took vehicle in to have the battery replaced due to service recommendation from dealer. Had…read morepreviously used Christian brothers, and they did not disappoint as they took care of the installation and the cost was reasonable.

Provided an overall inspection. Took great care of myself and the vehicle. Also, had alternative…read moreoptions to get to and from!

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

John did my brakes in my driveway, so convenient. Needed pads and rotors and did it so much…read morecheaper than taking it to a dealer. Excellent job. A+​

Awesome quick and fast service. Would def use services again. John was on time, efficient and knew…read moreeverything that needed to be done. Thanks!

Having moved from Dallas & being new to the area, found myself searching for a reliable shop to…read morework on my Porsche Boxster... that I had neglected for a while. Many places claim to work on European cars but few actually know what they're doing. My experience started with Michael Doherty (Service Manager) who was helpful, well informed, courteous and pleasant to work with. Took the car in. Estimates were not the cheapest, but very fair (vs dealership) & knowing my car was in good hands, I was happy. Michael kept me appraised of everything & every step of the way. They now have my business & am happy to have found my new go-top-shop. Thanks to Tammy (Da Boss) for setting the tone @ the top & to Michael (& Team) for taking care of business like the pros they are. Thanks. Farhad S.

Every time we go they are fantastic! Our 2013 Mercedes runs and drives like new! They are such nice…read morepeople to work with too!

The owner, Jay, is so thorough, knowledgeable and unbelievably honest. I've been going to this shop…read morefor several years and the level of service I've received from him and his team is superb! The prices are better than most...along with the service. I'm just sad thinking that at some point when I move away, I can't take Jay and his people with me. :'-( Finding a great mechanic is HARD! Its right up there with finding a good doctor or being close to a gas station that's consistently $.10/gallon lower than the others. LOL

Prices are fare and service was great in the end. I requested to come to my apartment for brake…read morereplacement after a dealer's inspection. Although I ordered only the front brake replacement: listed ~$150, they tried to charge me for inspection too: ~$350. I called them and they quickly changed the price. I am satisfied with their service overall.

We bring both our cars here and have had great experiences every time. What stands out most is…read moretheir honesty. I never feel like I'm being upsold or overcharged. In auto repair, trust is everything, and this shop has earned mine. Highly recommend, though selfishly, I hope they don't get too popular.

I was in a pinch due to a flat tire and they put a spare on at no cost. Much appreciated!!!read more

So I brought in my 2010 Jeep last year everything went well…read more Now I brought in my wife's Prius. Toyota wanted +$500 to fix the lights. I talked to Dylan here at Cary Car care. He seemed unfazed at the problem and on the spot helped me out. Said " I could probably fix this in about 10 minutes". Total cost ~$80. A big difference than all day at Toyota for hundreds of dollars more. Another reason to spend you money on small local businesses. Thanks guys!

My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially…read moretold the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience.

Overall great experience. Reasonably priced, clear information about what the car needed, and a…read morevery comfortable waiting area with snacks!

They are professionals and honest! When I was waiting for my car, I was hearing and watching the…read morestaff deal with other customers. They could have charged those customers for work not necessarily needing repairs yet chose to tell them they had another year or had another 5000 miles instead and to wait until then. They were honest with them. That was a shocker and refreshing! My advice to you is to take your car here and you'll see what I'm talking about. Plus the prices are reasonable.

Absolutely the worst experience--avoid this shop at all costs!…read moreMy first visit years ago was awful, and while the owner did make things right, the shop manager was rude and unprofessional then--and nothing has changed. Recently, I had another terrible experience that confirmed I will never return. Three years ago, I paid Tao Auto to replace my timing belt and water pump for the first time. My truck had 322,000 miles at the time. Fast forward to NOW: my truck started making strange noises, so I took it to nearby mechanic. They told me the water pump was leaking and the timing belt needed replacing. So I had my truck towed to my regular mechanic, who said the same thing--and even noted the parts looked like original factory components. That's shocking because I paid Tao Auto for this exact job three years ago! My truck now has 356,000 miles, meaning only about 25,000 miles since the repair. Major repairs like this typically come with an 80,000-mile warranty, so I called Tao Auto. The manager was unbelievably rude and dismissive, repeating that the warranty was only 12 months and insisting they used "good parts." No accountability, no willingness to even inspect the vehicle, nothing. As a paying customer, this is unacceptable. It makes me question whether the work was ever done properly--or done at all. This shop clearly does not value honesty or customer service. The manager's attitude and honesty is the reason my first visit was horrible, and it's the reason I'll never go back. If you care about your vehicle and your money, stay far away from Tao Auto.

Tao Auto is the Best!!! They deliver Superior Value and…read moreCustomer Service Every Time. We recently had a safety concern with our Toyota. Even though they were booked solid, they worked in my daughter's car and took care of it so she could get back on the road safely and make her trip to Wilmington. They are the epitome of Customer Service and Value!

David is hands down the best mechanic!!! He is very reasonable in cost and he will help in any way…read morepossible, even if you are stranded with a broken car! Thank you, David!!

David is great to work with. He's an honest man and has never tried to"overselling" me. He's been…read moreable to help me out in a pinch and I will be going to him from now on. Very happy with the service.