This place sucks, totally disgusting. I mean honestly, I found a big brown gross cocoon-cockroach-looking thing in my spinach - some dish with squished up spinach tightly; when I broke it open there was this disgusting brown big bug with head & wings. I totally got sick to my stomach. I brought it back to the place a week later (busy week at work, I'm a teacher), thought they'd want to know, I mean this happens, especially with spinach, the bug could've been hiding in the spinach, they didn't wash it good enough, or it just flew/fell in, but I saved it & brought it back with a pretty positive attitude & understanding that these fluke things can happen, but left absolutely furious as the manager, whom they all refused to give me his name, as well as taking my spinach bug food, refused to return that to me as at that point when the manager was being totally rude to me, I wanted it back to go show to a lawyer, but they/he flat out refused to return it to me, nor apologized even, nor was he willing to return my money back! He, the manager that they all refused to give me his card or name!!, unbelieveable!, such bad customer service!, and the 'men in charge' - owner & this pussy manager, disappeared in the back & sent the lead waitress out, a 'lowly' lower-status woman to deal with me when I came back the second time so pissed off as the jerk-off manager tried to brush me off with an arbitrary gift certificate, after I told him I didn't want to eat there again after finding gross bugs in the food! He said he couldn't return my money as the registers had already been cleared??? I have never ever had a restaurant treat customers like this! I asked if he couldn't just refund it on my credit card, which yes I had my receipts, but he said no. then he flip-flopped, said he would give me a cash returrn if for only the one item (gross bug spinach for $5 bucks) but at that point he'd pissed me off so badly, and I initially told him when I came in positive to resolve this, that I wanted a full refund because it made me sick after realizing I'd been eating bug food! He refused & then started accusing me of 'oh it's been a week, how do I know it didn't get in there after'... but I was clear that I had 3 witnesses that saw me pick apart & open the squished up spinach & came over to analyze what the bug was! again he disappeared in the back twice, leaving me standing there at the busy counter for about five minutes, wouldn't return my food, or my receipt! - yes he conveniently kept my gross bug food & receipt that I demanded back to show a lawyer! He tried to pathetically get me out the door with a gift certificate when I didn't want to eat there again! finally so pissed off I said fine, give me the gift certificate & I'll give it to someone else, treat a friend to come eat here as it won't be me, but he snatched the gift certificate out of my hand sneering at me, like I'd be so lucky to get that lousy piece of paper! I snatched it back out of his hand & told him to return my food & bag; he again disappeared for several minutes, obviously disposing of the evidence, returned again snooty with me. I left so angry, but said enough, returned to get my original receipt that he conveniently kept & forgot to return to me (luckily I still had my original credit card receipt), but lo & behold, he was nowhere to be found! the nice ladies said 'oh, we cannot find him, he must be on break' to which I said 'not surprising, I'll wait, when & where does he go on break & for how long & can't you call him?" all to no avail, they completely made excuses for this pathetic excuse for a man of a manager who hid in the back & dumped his managerial duties on a nice head waitress. pathetic. when I returned to ask for my receipt back that the jerk of a manager intentionally took & kept, they couldn't find him or it; she made the most sincere, or pathetic plea, depending on how you look at it culturally I guess, by inappropriately trying to convince me to forget about it while getting behind me & trying to massage me! I kept demanding I wanted the manager's name as it was not her fault, he was the one who was in charge & it was SO not right for him to treat an unhappy customer how he had, but they continued to refuse to even give me his card or write his name down! totally unbelievable, gross & pathetic display of sanitary food & poor customer service. bad, bad, bad. do not go to sushi house in alameda south shore. the head waitress was nice & tried her best, but it was so blatantly obvious, completely transparent the gender manipulation, macho-chavinistic disrespect of the hard working women 'beneath' the manager and owner, and in fact she made a comment to that effect in her last attempt to get rid of me while I stood there firm just demanding to get his, the manager's name, that 'they don't disturb their superiors" & refused to give me the manager's name!!! outrageous, disgusting & dispicable, all around ZERO!!! read more