Renters beware!!!! Scammers!! Take pictures of absolutely everything the minute you get there. They charged us for a chip in the counter and oil spots in the driveway that were already there but we don't have pictures to prove it. Never in a million years did I think we would need them. Unprofessional and untrustworthy. They've done this to other people as I've heard similar stories from friends we've met while down there on vacation. I also made several calls about grass in the pool that was never addressed among other issues I won't even go into. Nice house but horrible property management. Would never recommend Surfside Realty. There are many others to rent from. Don't become a victim of fraud like we did. Would not give it any stars if that was a choice. read more

We didn't even get a chance to look at any rentals... came by one day and no one in that department was there all day, she said to come back tomorrow. Didn't take our name or number. The next day we called had to leave a message for Bonnie (I think )but she NEVER returned our call. So we went back again to the walk up window the next day and the guy said she was gone but would be back in 20 minutes. So we called again and left a message. She finally called us back and was matter of fact and almost rude to us. I would stay in a Tent on a pile of rocks before I rented anything from these people. They definitely do not return calls in a timely manor, they are hardly in the office and not friendly or remotely interested in helping. BEWARE read more

I rented The Pink Flamingo from 6/13/20-6/20/20. We had 6 adults and 7 children from ages 2-16 staying together and fit just fine especially since each bedroom has its own bathroom attached. This place is a brand new property for 2020, newly remodeled. So here is where everything went wrong: We arrived at our rental a max of 1.5 hours early all the way from Indiana and the code for the house worked so we started unloading. Half way through, we were told by a man with the cleaning company that the property wasn't cleaned he needed was for us to have our items put to the side and we needed to be off the property. So after a 13 hr drive and unloading only half of our belongings, we walked to the beach in our street clothes with all the kids to kill time only to arrive back on time to the company loading up their vehicles and leaving. Not five minutes later, I receive a phone call that they were unable to clean so we stayed the entire week in a house that was never cleaned after the previous tenants. Not to mention when we arrived there were two towel racks that fell off the wall once a towel was set on it (upstairs adult bedroom with pool view bathroom and Downstairs master bedroom private bath), the toilet paper holder not attached to the wall and just laying on the floor in half bath downstairs, all remotes had batteries removed, the previous tenants never stripped beds, replaced any trash bags or start the dishwasher. The bathroom mirrors are literally stuck on the walls with command strips. One day into the trip the breaker for our microwave went out so they dropped off another microwave later that day, which wouldn't be a big deal if rHingis has gone smoothly up to this point. I find out on 6/16/20 that Surfside charged my card with a $50 fee with no information as sto what the charge was for on the invoice so I had to call just to figure out what it was for. Turns out It was a cleaning inconvenience fee since the cleaning company couldn't clean. We did exactly what we were told by the cleaning company and they never cleaned but they charges the tenant who spent over $4,000 to stay the week. We definitely left this house in WAY better shape then what we arrived to hands down. In the end, we did exactly what we were instructed to do by the one person who physically was on the property and spoke with us. I am just so disappointed that we spent thousands of dollars to stay there for the week only to be treated this way, and I will not be using this company ever again. As of today, 6/20 I have not gotten this issue resolved. Will update when or if I can get something resolved with this company. Go to Dunes, they never have charged or cared if we showed up within 2 hrs of check in. Also, what company waits until there is only 1.5 hours before tenants arrive to clean this large of a house? I highly doubt it would've been done properly in such a short time. Not trying to be a Karen, but holy cow! What a headache!! read more

Our family of 18 stayed at the Anchored Down property from 27 July - 3 Aug and we had a great time. It was a short 2 minute walk to the beach but we had a private pool as well. All of the kids enjoyed swimming ALL day and then at night we had a made a fire in the firepit. I was really nice to sit outside and enjoy the piece and quite along with our family. The house was great but could use a little attention. New mattress covers, a couple new shower heads and get rid of some old grills outside but overall it was great. The house is located on the south end of the strip which was nice and quite. Just a short golf cart ride to the pier/restaurants/shopping. This is definitely somewhere we could go back to. Our experience with Surfside Realty was great. Everyone we dealt with was really friendly and extremely helpful. Lisa Hoeffel was really nice and very helpful. The overall experience was great and the time/memories spent with our family was priceless. read more

Surfside Realty - Anchored Down Myrtle Beach, SC - Vacation Rental Agents Near Me - Surfside Beach, South Carolina

I wish I could give ZERO Stars. In March 2018 we rented 'Southern Star' for a week in August 2018. In April 2018 we purchased a beach home of our own in Myrtle Beach. We went into Surfside Realty personally to see if we could work out a refund of our deposit. They ARE SO RUDE and we're unwilling and said if the home rerented we could get back 80% of our deposit. We continued to check weekly to see if the home rerented. It did. WE had to call and inform them we were due our refund. They were clueless. Then, in BS fashion they only refunded 70%. When I inquired WHY THEY WITHHELD MORE THAN CONTRACT STATED we were told it was for some "travel insurance" which is not written in our contract anywhere. Surfside Realty is the WORST I have ever worked with in years of rentals, DONT USE THEM. They kept $625 of ours for absolutely NO REASON. *RENTER BEWARE read more

We had our vacation booked for the week of 7/11/2020-7/18/2020 since about January. We have been coming to Surfside Beach every year for more than 15 years. I'm sure everyone in the world is aware of the COVID-19 pandemic going on right? We started to question Surfside Reality in March about if we have to cancel because of it. They informed us to just hold off on canceling. Well of course this is all new to us just like everyone else in the world. As time went on things started to look a little better. Then when the final payment was due my father who rented the home, questioned Surfside again and they stated the same to hold off. Unfortunately within 2 weeks before we were supposed to arrive Myrtle Beach COVID cases skyrocketed. Prompting many states including or home state to put guidelines up that if you travel to a hot spot (which S.C. is a hot spot according to most states) we must quarantine for 2 weeks. Unfortunately that is not feasible to any of our jobs. Our jobs that we all work very hard at and like most have to save for a year to take our 1 week vacation. That has become a tradition with my older parents and siblings families. Anyway my sister phoned Surfside Beach Reality asking what we can do? We asked if we can re-book for next year and we will pay any extra fee? Answer is a straight NO. If we would come then can you make sure the home is medically sanitized since we well already are paying almost 6,000 and how many people are in and out of those homes? Answer NO you have to Pay an additional amount What? They also stated the homeowner is refusing to rebook and any kind of refund. They would not even consider any negotiation with us at all. We understand we have to pay something but to just take every dime. When I know for a fact surfside reality allowed another family we had coming down the same week Re-book for next year. Most rental companies worked with their customers. Why? because they care. After they intentionally drug out the conversation with her over days they said they will put the house back up and if Re rented we will receive 80% back. At this point it's about a week before we are supposed to go. Who is going to rent a 5 bedroom home within a week during a pandemic? We are trying to do our part to mitigate the spread of this virus and also protect our loved ones. You are forcing us to possibly spread it or completely lose all of our money. They are both terrible options. You should be proud of yourselves. I have never heard of so many cold hearted people in my life. There is a worldwide pandemic going on. Your state let alone city is a hot spot. We are coming with older people and some people that have underlying medical issues that we are very concerned about. SURFSIDE REALITY AND THE HOME OWNER OF DIXIE SHORES should be completely ashamed of them selves. This is a time when we all need to work together for this virus to hopefully go away. Instead you are both so quick to just say sorry tough luck we are taking all of your money. The hard working money we all saved the past year to be able to enjoy 1 week at the beach with our family. This is a time everyone needs to have some kind of compassion for others. You should listen to your customers concerns. Put yourself in others shoes and think of others like it was your family. You may get our $6000 this year but you will definitely lose out on the 60 thousand plus over the next 10+ years. We will NEVER rent through you again. Nor, will the other 5 families we vacation with who rent houses as well. read more

Rented Surfside Breezes for a 7 day stay. The house was filthy when we arrived. There was food and empty bottles and cans under/behind the furniture and in corners. The floor was gritty and made your feet black, like it hadn't been mopped in ages. The linens that were left did not match the bed sizes in the house and no bathroom hand towels were given. Also our towel and linen rental came with 1 dish rag and 1 dish towel, for a house that sleeps 14. What a joke. The property itself was very poorly maintained. Lights throughout the house were burned out. Walls had been patched but not painted. Fixtures and finishes were broken all over, door knobs didn't work properly, toilet paper holders were missing parts and falling off the walls. The AC was a joke, 2 thermostats controlled the levels independently. The first floor never got below 74 degrees. Upstairs the temp was wildly different from room to room. The pool was not cleaned once during our stay. The pump/filter didn't remove the floating debris. The landscaping littered the pool area with little buds and the pool deck chairs were filthy and stained. Also the photos of the pool must have been doctored. It was only 6 feet wide. Not even big enough for a person to lay out on a float. The garbage cans stunk so badly that we had to remove them from the covered porch area. This is the 2nd time we have used Surfside Realty Company for our vacation rental. Honestly I don't think we will again. There are so many in the area that there is no reason to put up with properties like this. read more

Stayed at The Bellagio Pros: House is huge! Great room for everyone. There is a pool and hot tub and great spots for people to hang out. Kitchen is huge and very spacious so it certainly helps when you have a big family who stay! Right on the beach so beach access is right there! Never had to worry about the air, had good quality the inside of the house always comfortable with temperature. There were multiple fridges which is great so enough for a lot of food. Washing machine and dryer and plenty of spots to sit throughout house. Pool table was nice on the upper floor didn't play too much but you could see the ocean and even have door open to listen to waves. Cons: Omg you get charged for every little thing. Before our checkout at 10am the people were there picking up sheets and towels at 8:30am...what? My bed made sooooooooo much noise I couldn't sleep. Random people from maintenance just show up, we had an incident where children 16 and below were home watching the other children while adults were out and a random guy just showed up spraying for bugs...during our stay there like that was truly disgusting. TOO MANY RULES. You can't move furniture around, they threaten to charge us for removing the headrests of the hot tub which we have proof we did not take but they ensured us we did...what the hell are we going to do with headrests...? If you don't lock the door properly when you checkout its $200 no exceptions. No more than 2 cars in downstairs. Don't call them on weekends, they won't pick up, they blame legit everything on you, you also can't ask them to fix anything because 'they don't do that' we have to worry about garbage pick up, cleaning, MAKING MY OWN BED WHEN WE ARRIVE!!! This should be done and I shouldn't have to do that like come on. Pool was dirty they cleaned it once and COMPLAINED ABOUT CLEANING IT...uhhhh you're supposed to because it states in the contract twice a week they would clean and they didn't. Solar lights on deck don't work, tried telling them they didn't care or blamed us for breaking the lights...? Ummmm no. Found a cockroach first night, of course we are going to find bugs it's the beach and the south! Directions on some things weren't quite clear in the contract make sure you double check that. They do not pick up their phone when you have an emergency, lights throughout the house were out, we notified just to let them know, not so they could be changed that instantly but just to tell them. They brought someone who seemed to have changed whatever lights they wanted if they did change it but never actually changed it. Honestly, Air Bnb is cheaper and way less of a headache, just go with them instead save yourself. Paid $725 for 1 room that does not include food, travel, other things to do around the house. No fire place outside just chairs and seating to chill. It was just meh this company. Great vacation with the family though!! We will not be back unfortunately we will be finding another place for next year. The company we dealt with gets a 0 and the house gets a 4 lacked a few great things to really attract people like a fireplace on the deck, ping pong table downstairs that is broken and dusty. read more

FUTURE VACATIONERS PLEASE ADVISE 9/25/2020 We just rented the southern belle property at Garden City. House was beautiful and clean but that's it. Many things broken when we arrived like a glass table top not even attached to the legs and broken deck chairs. Of course I call in about the broken equipment and I hear "to their surprise" they didn't know those were broken. Sent in pictures never heard back. No big deal until you hear the rest. Good rest of the week until we leave and the next day I have $1100 taken out of my account without any notice or reason. I call in and I hear I'm being accused of pet damage. At first that's all I hear until I demand pictures from one of the directors of surfside, Travis Worthy. Asked him to call me too but nothing. Can't call someone but can take $1100 out of their account and no notice of why until they reach out. I did get an email after the fact of calling in, and when I got the pictures I was in complete shock of being accused of a dog in the bathroom since a bottom of a toilet seat had small dents on it and they found hair in the bathroom. Unfortunately I can't attach pictures on here of the "dog hair" and the toilet seat for everyone to see this unbelievable experience going on. Completely invalid and just beyond unreasonable. Terrible communication throughout this which isn't a surprise to me at all. Credit card company is disputing the charge but as a first time renter there and now last time, Surfside Reality should be just embarrassed. Most unprofessional thing I've ever been through by far. I have a young husky at home in Maryland that I even paid someone to watch so something like this wouldn't happen!! I hope no one goes through this experience but if you do, know you're not alone. My guess is we're a young group so trying to take advantage of us or with it being a slower summer and losing money, they are setting up ways to charge people for things that could have been done months even years ago. Life lesson. Use Dunes Reality down there from here on out. If anyone would like to see the pictures of this ridiculous accusation please shoot me an email at wvurulz92@hotmail.com read more

We have been staying in Surfside Beach with my family for over 30 years. We have never had a bad experience with any rental until we booked with this company. When we arrived at our condo the air conditioner was set on 80 degrees and the room temperature was even hotter than that. We turned the temp down and waited a while. It only got hotter. We also brought in the two linen bags we paid to rent and when we dumped one of them out on our bed it turned out to be dirty linens. We called to voice our complaints and they said they would send someone out for the ac right away. Six hours later and it's 86 degrees in our room while our kids are trying to go to sleep and still no one has come!! We called their answering service and it appears as though they never put in the call to get it fixed. I will NEVER rent from them again!! read more

I will never deal with surfside reality again ever. I put down a 100.00 for a deposit on sea star house .surfside said at the time I put my deposit down .the 100.00 would go towards the rental total I owe. But when I went to pay on my house rental . Surfside said it was 100 .00 holding fee .not a deposit. Therefore it wont go towards my rental .Then I payed for half of my rental . A few months later . We findout my dad has terminal cancer . So we decide that there is no way we can go on vacation .surfside tells us , that we can't get any of our money back . Unless someone rents our place .and it will only be 75% of whst we payed. And it will be after the date that we where supposed to go . What a horrible horrible company. read more

This is the worst company I have ever done business with, and my family and I will never do business with them again. I would have given them a negative rating, but one star is the lowest I could go. We rented Sea Cloisters ll for a week starting 9-15-2018. They didn't call me and tell me I couldn't get in because of the Hurricane. I didn't go because I seen it on the news. They called me on Monday to tell me it was ready. So by the time I would be ready to leave my home in Columbus Ohio it would be Tuesday morning. I would get there Tuesday night. That would only leave me 3 days vacation. Which wouldn't be worth driving that distance for. They wouldn't give me all my money back. They sent me a refund check for 2 days. I cashed the check and it bounced. They had canceled it. My bank charged me a fee for that. I received another check yesterday for 2 days refund. I hope it is good. I should have got a refund for the whole week, because they didn't have the condo ready when it was supposed to be. They didn't call me and tell me it would be ready. another reason I didn't go when they called me and said it was ready was because the news said there was major flooding in the area. There are probably 40 or 50 people in my family who have rented from this company, and I am sure none of them will use it again. read more

RENTER BEWARE!!!! You may end up with a $600 charge to your credit card that you were not expecting or notified about until card was charged. They said that "per the contract" damage should be reported within 24 hours for them to determine if their "Peace of mind protection" covers it. Well, if you do not know there is alleged damage, how can you report it? It's not insurance. It is a way for them to make an extra $145 and make you think you have "protection." So, we are out $745 more than the $5,200 we already paid to rent the place. Sure, court is an option, but we would lose more than that after attorney fees. They know how to work the system. Other issues: Water was turned off without any notice (was in the shower when this happened) Pool was cleaned only once during seven day stay and water was stagnant and thick on top - gross! Pump did not run consistently. Ice machine did not consistently make ice. Dog poo constantly in yard Would have loved to speak to someone, but they don't return calls. Sounds like everyone having issues had to physically go to location for help. Kudos to the owners of the home as it was beautiful and decorated well. Too bad they have a rude and shady real estate company managing the property for them. read more

I opted to rent Windswept Villas 101 from Surfside Realty for a quick Labor Day Weekend trip. This was not my first experience renting a condo in the Surfside area (most of which have been great), but it was my first time renting from Surfside Realty. I can say, without a doubt, that it will be my last. Upon arrival to the unit, it was clear that Housekeeping had left many things incomplete. I would have believed that they had not been out to clean at all, but there was a strip over the toilet indicating that they had paid a visit after the last tenants' check-out. The laminate floors were gritty, there were visible footprints, corners showed clumps of hair, the couch showed crusty spots, and the sliding glass door was covered in thick layer of salt. There were still sheets on the bed (complete with stray hairs) and the mattress cover had bloodstains. Aside from the cleanliness grievances, the sliding door leading to the balcony had a broken handle and would not slide. The pullout couch mattress was not only uncomfortable, but unusable. It had a significant dip in the middle and a protruding wire that prevented its use. Because we had arrived after 6:00pm, the time when the office closes, I called the contact number listed for 'after-hours'. I was directed to an answering service that dispatched a representative from Housekeeping. He brought two pillows, a mattress pad, and talked at length about how I should complain to management about the unit. He told me his staff would be around the following day and I could flag them down to come clean. The next morning I went directly to Surfside Realty's office to talk with them about my concerns. The office staff began looking for other available units to which we could move. Because the manager, Travis, was not present, I waited for about an hour before the office staff told me they would have him call me when he arrived. A couple hours later I received a call from Travis asking about the nature of the issue. He communicated to me that Housekeeping indicated that they had completed the cleaning the night before and the issue was resolved. When I told him that was not the case, he said he would be moving us to a different unit within the building. We waited about two hours before Travis told us the unit was ready. It was similar, but cleaner and actually functional. I was given an envelope, and enclosed was a gift certificate to a local restaurant that we would not be able to use due to dietary restrictions. On Monday upon returning the keys, I asked if it would be possible to give the gift certificate back and instead have that amount applied to our bill, even though the amount we were given was only about a third of what we paid for our first night. Travis raised his voice at me in the front office and told me that if I was unable to use the gift certificate it was my fault, because he had "done enough for me already". Not willing to continue being condescended, I gave him the certificate and left. The worst part of the whole ordeal is how we were treated. When you rent a condo from a realty company, you expect your unit to be clean and functional. I am not bothered in the least by typical wear and tear, but this particular unit was not livable and did not meet basic standards of rentability. We spent over half of our trip cleaning, buying supplemental bedding, and waiting for Surfside Realty to give us what we had paid for in the first place. When I brought to light the fact that their end of the bargain hadn't been held up, I was made to feel greedy and wasteful of their time. Here's the thing: you can't pass the buck and blame the condition of the unit on the owner while espousing 100% responsibility for management of the unit. You can't blame cleanliness issues on the Housekeeping company when you have employed that company and not accept liability when those issues arise. Lastly, fixing problems to give customers what they paid for is not generosity, it's your job. I was patient, understanding, and appreciative of their effort. All of that was marred, however, by the attitudes I encountered. read more

Surfside Realty's customer service is non-existent. Rented "La Dolce Vita" last week. House was filthy and we paid for a heated pool which was not heated. Upon our arrival on Saturday the pool appeared to be heated. Sunday morning the water was cold. Called Monday to tell them and they said they would put a work order in. Called again Tuesday to find out what the problem was and found out they had let it run out of propane. Called again Wednesday. Still waiting for a return call. Pool was finally heated on Thursday so for $425 we had a heated pool for one and a half days. We have been vacationing in the Surfside/Garden City area for over 20 years and this was the most unclean and unkempt house we ever rented. A simple bottle of Tilex would do wonders for the showers. We've have almost always used Surfside Realty for our rentals, but the last 2 years their service has gone severely down hill. They just don't care. We will be finding a new rental company to use going forward. read more

We stayed in 'Ocean Quarters A' during the week of the 4th of July with a party of 9. From the moment we arrived, we experienced issues with this place and with Surfside Realty. -The outdoor shower didn't work. Finally, someone fixed it after about 4 days. There was a water hose directly below the outdoor shower, but it was broken and sprayed water all over the place. -We purchased the linen package: The bed linens didn't match the sizes of the beds in our unit, there were no washcloths included, no hand towels, and only a small amount of regular towels - for a party of 9 for 7 days of use. -The house wasn't in the cleanest condition. We had to remove the mattress pad cover from several of the beds because they were filthy, and it looked like they were covered in animal hair (even though there is a strict no pet policy). Additionally, the bed skirt in the master bedroom was covered in stains, and there was mold/mildew in the showers. -There was no trashcan in the master bathroom. -It looked like trash from the previous tenants had been left in the outside trashcans and they smelled horrible. We immediately contacted Surfside Realty on day 1, after first noticing many of these problems. It's very difficult to get a hold of them, especially on weekends. We ended up actually having to go down to the office on day 2 of our trip just to get the correct linens and washcloths so we could finally take showers. It was another several days before our outdoor shower was fixed, and some of our issues were never addressed. We will definitely book our next vacation to the area with a different realty company. read more

I booked a beach house for the week after my Son's wedding and left a 1200.00 deposit. I could kick myself for not taking the insurance. The father of the bride became deathly ill and the wedding had to moved up. I was spoken to as if they were concerned and would be able to help me. I asked if I could switch dates so I wouldn't loose my deposit and because the deposit goes directly to the owner and that specific property was not available they could not help me. They offered to keep my 1200.00 and give me a discount on another property. And that was the end of that. You think they would have let me bank the money for a later date of at least gave me the money back for Linen rentals. Luckily a friend of the family let us use their house so I could be there for my Son and daughter in law. Unfortunately her Dad passed so quickly he watched her get married from heaven. Surfside Realty......NO COMPASSION HORRIBLE CUSTOMER SERVICE read more

Very very very disappointing poor service things were broken and they refused to fix them we are very disheartened.

I rated a 1 Star because a 0 star was not an option. This is the worst company I have ever seen. My 65 year old parents drove two days from Michigan to check in to their two month rental unit. Upon arrival the unit was occupied and unavailable. Surfside Realty made zero efforts to accommodate my parents and were too cheap to even pay for a hotel room. DISGUSTING BEHAVIOR DO NOT RENT FROM THIS COMPANY read more

Wish there was a zero stars review. Incompetent or intentional, no business should treat vacation renters this badly. There are tons of rentals, stay far away from these people! The check-in is a joke. The only response you will get when you check in is, "it's not quite ready, we will call you when it is." Everyone in their office was being told this. Of course we had the bad fortune of being the last of that group to be given the room access. You will start your vacation on the wrong foot by booking with this company. read more

Signed a contract for a house rental with Surfside Realty, paid in full immediately from 4/3/21 thru 4/10/21, on 4/1 while driving to Surfside Beach which is 1000 miles from my house I receive a voicemail at 4:59 PM and this person left me a voicemail stating that the owners of the house decided to come in for the week that we had rented and they had to move us to a condo because there were no other houses for rent. So in an instance we went from a 5 bedroom house with a private pool to a 2 bedroom condo with no pool. In the voicemail, the lady stated she would not be available the next day because she was taking the day off. It was a total cop out and my guess is she was hoping we would just accept it. Naturally we called the next day, some other woman told us there was nothing they could do and that we were "lucky" we got the condo and that they just credited a monetary difference between the house and the condo. This was on 4/2/21. We did some research on who the owners of the house we were kicked out of, they are from Virginia, we ran into the people that actually had this house by chance, they were from New York so we were lied to about this by Surfside Realty. Fast forward to yesterday, 4/13/21, I checked my cc statement, I never received the credit, I called Surfside today and they said they would call me back and then I received an email 5 minutes later stating I would get the credit in 15 days. This company is not to be trusted and they hold your money for other reasons, do not rent with them! read more

We stayed at a property managed by Surfside Realty from July 14th-21st 2018. Sea Cloisters 1 Unit 104A. The second night there my son opened the pullout sleeper sofa to find human feces smeared along the bottom edge of mattress. I called Surfside Realty the next day and asked to talk with a manager. They took a message and I was called later in the day by someone in housekeeping. They sent someone out later in the day to clean the mess. I asked them to shampoo the upholstery and carpet because we had seen the feces flake off on carpet. The housekeeper said she would have to check with condo owner. I never heard back from them. I again called Surfside Realty asking to be moved to another unit or refunded the condo fee for the week. I called dozens of times over the course of the week they returned my call twice and left messages each time. On Friday I went to the office to talk with a manager , they said she was busy and to leave my phone number and she would call me. I said I would wait untill she was available. A half an hour later realizing she wasn't going to come out I started to talk about finding the human feces on mattress with a room full of new guests. They freaked out and called the police. I was asked to leave which I did peacefully and the police suggested that I go to the magistrates office and get paperwork to make a claim. Travis the manager called me later in the day and apologised for the way they handled it and offered me $500.00 for my trouble. I explained to him that I wanted a full refund because of the severity of the issue and the response or lack of response from Surfside Reality. He said he couldn't do that and said I was free to take them to court and post all the reviews I like. Here you go Travis from Surfside Realty. read more

We were supposed to be able to get into our house at 4:30 but it would not open and they had to send maintenance. We also paid for our pool to be heated but the heat was not on. Not a fun first day. read more

Windswept #201 Came down to Surfside for a quick 4 days to visit my parents who live in Murrells Inlet. Usually, I would stay at a hotel in N. Myrtle that I frequent often, but this time some of my other siblings were in town and I wanted to spend some extra time with them, so we rented this condo from a friend. What I first have to say is - I certainly hope she has no idea what condition her condo is in because it is horrible, gross and I will never rent here again. I have been coming to this area since I was 5 yrs old (I'm 52 now) and my parents had a home quite close to where this condo is - so I know about the area. All the way from Murrells Inlet to the NC coast, I've been or stayed there - this rates right up there with the worse. I know that Surfside Realty maintains this unit and as far as I'm concerned, I will never rent anything from them again. Not sure who the cleaning service is, but they are completely useless. I like to give the good and the bad and rarely give reviews this bad, and you can look at my profile to see that, but so here goes: Good: - Location and views can't be beat. Steps from the beach and easy to access. - Only 9 units in the complex so easy parking and very quiet - Family location - no partying or craziness - Everyone in this area gives you southern hospitality - Plenty of small restaurants, a couple of bars, stores to go to - Bed is super comfy and my daughter said the pull out couch was as well Bad: - Opened the door to stale, stinky air - The outside of the complex is very rundown and looks awful - The screen door was hanging off the hinges and would not stay shut. Our unit was right by the stairs so you could hear people slam our screen door all night - Keys barely worked - took 5+ minutes to lock or unlock the doors. Key was bent and lock was almost stripped. The list of inside disgusting goes on and on, but here are just a few (I'm attaching pictures): - Pictures of the inside and outside of the coffee pot was BEFORE I used it. Looked as if it hadn't been cleaned in a year. I spent 30 minutes cleaning and sanitizing it. - Not one of the rugs had been picked up and swept under - bathroom, kitchen, entryway - Mold and mildew on every vent - Completely broken railing in refrigerator that had been repaired multiple times, with multiple different things - was left just hanging and useless - Broken drawers in refrigerator that could not be used because they were cracked - Remote control that not only would not work (even after we bought our own fresh batteries and put in it), but had so much built up grime I wouldn't touch it without a paper towel - Every piece of silverware we took out of the drawer had food on them - gross - Every cup and plate were still dirty and unwashed - Inside of microwave had not been cleaned, nor had the quite obvious splashes of a red substance on the buttons - Gobs of hair in bathtub drain. - Grime around the bottom of refrigerator and up the sides - Entryway rug is basically brown and caked up with dirt and grime - Tile on floor had definitely not been swept or mopped I really could go on and on and I will be letting the owner of this unit know how bad it is. Surfside Realty should truly be ashamed and the cleaning company is getting paid to do nothing. This could be a fantastic place to stay, however, never again. read more

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THE WORST people to deal with. Run don't walk away from a vacation rental through them--there are many other ways and companies to go through for a vacation in the Surfside/Myrtle Beach area. We witnessed people coming in with disputes and all were dealt with in the same manner--passive aggressive "so sorry but..." Forget them...really read more

We have rented from Surfside previously but may not again. We rented Portobello lll 26 and were disappointed. Although the house is at a great location and is spacious, it is dirty. The carpet is nasty and there is black mildew around the jets in the master tub. The walls are also dirty. The lamps are falling apart, and some of the overhead lights don't work. The televisions in the bedrooms are very small and the clarity of the main tv in the living room is poor. This is NOT what we expected for the price we paid!! read more

This has been one of the worst experiences of my life. The check in process is the slowest I have ever witnessed. The condo should have been cleaned and ready by 4:00 pm. It is well past 6:00, no amenities or discounts have been offered, and there has been no explanation for the delay, despite repeated requests for information. There have been multiple families waiting for a room on this hot rainy day. Not a great start to a vacation. read more

We rented a lovely home the week of 5/18-5/25/19. Several things needed repair and the pool had not been treated or cleaned when we arrived. The first morning we were there I was cooking breakfast and the range did not work so I called the Realty Co. to see if someone could look at it, upon closer inspection we determined it had been unplugged because the stove top light stays on even when the eyes are not being used. I called them again stating what we had found and that they may want to come look at it. We never heard from them. When we left the pool was finally clearing up. The evening we got home I found an email receipt where they charged us $1000 for having a having a dog which we did not have. I called the company and they state housekeeping found dog hair in and around our rental. I have called the company multiple times and emailed them stating that we had no dog with us but they refuse to answer our complaint. Had they come to look at the range they would have seen we had not dog. At this point we have contacted the BBB and our credit card company to remove this unwarranted charge. Be wary renting from this company. read more

This company is the worst company to deal with. We have a rental proper for Myrtle Beach for March 14-21, 2020 and do you think they would give our money back with this pandemic going on??? NOPE!!! Canada where I am from has put out an no travel ban on March 13, 2020 therefore my travel insurance is VOID. Do you think they would give our money back then?? NOPE!!! Their answer is there is no COVID 19 virus here!!! Get that one. I wonder how many people this company tested to say such a thing. This is why the old saying is true IGNORANCE IS BLISS. That is what this company is ignorant. Now today USA and Canada has closed the boarders and this company thinks i should be there right now and be stuck there and not be able to go home till who knows when and on March 21 when they would kick me out where do i go then??? Pay for how much more in hotels cause you know they wouldn't let me stay there for free. So when the going get bad this company will not help you in any way even when their own Country has call a state of emergency they just want MONEY MONEY MONEY this company is GREEDY!!! Doesn't care if you can get sick and die just wants it's money. read more

Professional friendly staff, willing to make your vacation the best it can be !! Great rentals right on or near the beach !! Cant imagine using any other agency but Surfside ! Looking forward to many great vacations working with your staff using your properties !!! read more

We enjoyed our stay at "Just Chillin". However I would say that the surfside realty company could use some customer service training. They charged us 100 more than our original invoice (which changed 5 or 6 times to begin with). We emailed them multiple times and called but they only said "we will have to look into this but their was a 1% increase in sales tax". Really!?! Last I checked 1% of 2500 was not 100. They were rude and disorganized when we checked and still have yet to refund our money or return our calls. read more

One of the worst experiences from a rental company in over 20 yrs of renting. Non-responsive to maintenance requests, which kept us from being able to enjoy the property fully. Poor communication and written instructions on where to leave items, which they're now attempting to collect extra fees for. Huge house advertised to accommodate 24, but couldn't sustain 20 people, no rugs in the home to combat sand, improper cleaning supplies to combat sand and now management company is attempting to collect extra fees for excessive sand, although we cleaned floors & hosed down walkway every day....seems they like to set up their guests for failure so that they can collect extra fees, plus charge an exorbitant amount for a house ! Pretty house, but appears to be poorly constructed and we are suffering for that by being charged for it's inefficiency. Should have read reviews BBB gives them an F, their Yelp review is 1.5.....this says it all, we should have stayed away & our now suffering from their incompetence & greed. read more

If there was an option for negative stars, this one would have it. Let me tell you a little about Surfside Realty Co Inc. I rented a beach front house from this company 4 weeks ago. I paid $4,000 for a 7 day stay!!! Luckily there were 4 families contributing. Anyways, here's a brief rundown of the condition of the property, then stay tuned for the managements response... Some problems: - Dog shit on the lawn the second I pulled up, which I stepped. It was NEVER cleaned up after letting the office know. On the 7th day there was STILL dog shit on the yard. - Trash barrels were left full when we arrived and trash night wasn't for another 6 days. - Stove burners did not lay flat and were not exactly useable. - Washing machine stayed on sensing for an hour before working and starting to wash. - No king sheets for 2 days - Sliding glass door did not work. We had to physically remove the door to enjoy the front deck and get fresh air into the house. The door was not repaired until Wednesday (we arrived on Saturday). - Nails coming out stairs/walkway to the beach. All the wood is dry rotted and weathered. Kids received plenty of splinters - the amount of nails popping up was extremely dangerous for people, particularly the kids. - Bed comforter on king was disgusting and stained - Dishwasher was not working. My brother in law and myself fixed it. - Downstairs bedroom did not have a vent for the central air. The room was extremely hot and the windows did not stay open. - Almost every window in the house did not stay open. Had to keep them open by wedging a coat hanger in the window. - Pool heater shit off a minimum of 2 times. Pool had pits in the bottom of the pool, leaving sharp edges to the concrete bottom. Kids had bloody feet. - Refrigerator - ice machine rarely worked. - We paid for linens and were left with no dish towels. Finally on Tuesday they arrived along with the King sheets. - None of the beds were made up upon our arrival. The cleaning crew was still there cleaning when we walked through the front door. Suggestions that I offered to the company: Let us know we have to make beds and sheets and towels are in big blue bags. Took us forever to figure out we were suppose to do that - add to welcome letter! Also no cleaning supplies at house - at least let us know that after we pay/rent the house. I WILL NOT rent from your company again. The house has not been maintained and was in poor condition. For $4,000 the house should be immaculate, updated and everything should be in working condition. I should not have to worry about my kids safety when walking on wood stairs and a cat walk to go to the beach. I should not have to worry about my kids having to wear water shoes in the poor so their feet do not get scraped up from the poorly taken care of concrete bottom. I requested a refund of 50% of the rental amount that I had given them. I explained to them that the vacation was miserable because of the conditions of the property that their company supposedly maintains. The managers response, "Well that's not going to happen", then hung up! I guess I should have read the YELP reviews before renting from this company. read more

Gotta love people who give negative comments about good companies because they don't read the contract. They are mad at their own stupidity and try to make themselves feel better by leaving a poor review. I have rented several years from this company. Susan W trip insurance is on page one in bold how did you miss that. You pay for insurance on your car weather or not you have an accident so why would you think you would get a refund on travel insurance. It's insurance. I recommend people to read between the lines read more

My kids and I stayed in Channel Marker 204 in April. The condo was newly renovated and had great modern touches. We were unable to get the television to work and management had someone there to fix it within the hour. I was pleasantly surprised to see there was laundry detergent and dish soap provided. There were also board games we could use during our stay. I found management and staff to be friendly and I would definitely stay in this condo again. read more

Don't do it. Find another reality company for vacation. First they gave me "too much of a discount" and called about 2 months before vacation to add another $400 to my rental on their admitted mistake, said if I didn't pay I'd lose the house. Get there, house looked decent at first and great location. No welcome packet, no parking passes as stated in their emails. Coffee maker leaked all over the counter. Door to the microwave is almost falling off. Our dog cuts his foot on one of the many nails sticking up out of the dock, my boyfriend had to get a hammer from his trucks took bag and knock a ton of them in so the kids didn't get hurt. Floors were clearly swept but not mopped between uses as evident by our feet turning black the very first day here. Bed are saggy and uncomfortable. I could go on. The worse part and what caused me to write a bad review was 3 days into a week vacation waking up to a $425 charge in my credit card through an email. No explanation. 3 phone calls to the rental office to leave the manager Courtney 2 voicemails and ZERO response! One of the sales people finally told me it was a charge for the pool heater!? To which we did NOT touch. Needless to say I had to get my bank to get my money back and we will NOT be booking with Surfside reality again. Beautiful beach and quiet area, find yourself another company to book through. read more

Stay away from this rental company! I had to cancel our reservation in the beginning of June for a condo that we were going to rent the week of July 18th. I purchased the travel insurance but I was told that insurance was not covered for Covid, (even though a we have someone in the group that is is a high risk for serious complications if exposed to Covid and her doctor told her she should not travel.) Within a week our unit was rented by another family, Surfside refuses to issue us a refund for our deposit even though the contract clearly states that a refund will be given if the unit is rented to someone else after you cancel. Every time I call I am given a different answer and I am now being told that it may take until the middle of August to get part of my deposit back! I issued them a deposit in November for a rental in July. They now have money from two different families for a one week rental on the same property and they still won't return my deposit! They have been dishonest and refuse to return phone calls. A friend rented from Dune's Realty and she received her deposit back within 24 hours! read more

If we could give negative stars that would be our rating. We rented a property, Channel Marker 105, for September 22-29, 2018. Hurricane Florence hit the Carolina coast a week earlier, making it impossible for us to drive to Surfside Beach for our week. We were denied the opportunity to change our rental to another week. We were told by Surfside Realty that we had to deal with their travel insurance agency who denied our claim, stating that the evacuation order was lifted in time for our vacation. Is anyone willing to vacation in an area that just lifted an evacuation order??? And, if a company is going to keep all your money when a HURRICANE prevents you from occupying your rental, what the hell is the point in getting travel insurance????? Surfside Realty and their insurance company kept every cent of our money......and we never spent a moment in our rental !!!! We want everyone to know about these people.........NEVER BUY OR RENT A PROPERTY FROM SURFSIDE REALTY !!!!! They will completely rip you off!!!!!!!!! They get one star only so we could post our review. read more

Use any other realtor you can find but this company. Customer service is absolutely horrid. 9 days before our trip we receive an EMAIL not a phone call but an email stating there was water damage to our unit and 3 other condos in a different building we could have. But the problem is that none of them worked for us being that we had other family staying in the same building as us and we were going to be split up from them. The other condos were not comparable to the one we had rented in terms of updates etc. I understand that things happen, sure. But when you book a place 6 months in advance, take time off of work and spend THOUSANDS of dollars there should be something else in place for issues that are their problem. Not ours. A simple little email was all they were willing to do for us. We spent the entire rest of our day trying to figure out just how to make it work so we could stay with our family. Emails dont get replied. Managers will not speak with toy. All around rude. Give somewhere else your money. read more

We have rented from Surfside for a several years. Every year it seems like the "extra" non optional fees go up. They charge extra $145 fee for houses called a peace of mind fee and a $30 resort fee. This is a lot more than Dunes or Seaside charge. Also, last year (2015) we had problems with the pool not being cleaned before we moved in, then the guy came to clean it (a couple days later) and left it on back flush so it drained down to about a foot. They said that the owners had their own pool guy. Took several hours to get someone back there to fix it. read more