7pm Where are the towels and linens we Paid for????? Still have the disgusting dirty ones blocking The steps! read more

We rented a vacation home (Lone Palm) thru Surfside Realty the first week in June 2025, from Saturday to Saturday. We needed a home with lots of bedrooms & baths...since we were a family group of 16. This home checked all the boxes - plenty of parking, a private pool & beach front! Our initial contact & customer service thru out our vacation week was great. They were prompt & friendly while booking & answered all our questions. Upon arrival we discovered many issues with the home. Primarily cleanliness, the home was dirty & really needed a deep cleaning. Surfside Realty responded quickly to our concerns & offered to send someone out to clean immediately. Because we had already unpacked & were there for a day we did much of the cleaning ourselves. We also didn't have internet & cable for a period of time. Surfside took care of this right away as well. The home's furnishings were outdated & some updating was needed too. For the price we paid I felt that could have been better plus providing better quality bath towels, a gas grill & removing the plastic coverings on the bed mattresses. That being said being right on the beach with private access, the beautiful ocean view, having our own pool & the spacious floor plan...we were happy! Note: Surfside Realty sent a partial refund due to the issues & that was much appreciated. Their customer service & response time was wonderful. read more

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We recently rented a condo from Surfside Realty for two weeks. The condo was immaculate! We needed new handles for sliding doors(owners responsibility), and a new shower rod and curtains(too light weight), which we did not report until after we left about the shower curtain and rod. This place was impressively clean..even the broom, mop, etc., storage closet! We had always used Surfside Realty, but circumstances have kept us from a vacation in many years(older parents care). Check in was easy, lady at the desk was friendly and helpful! We plan on coming back now like we used to! Keep up the good work SR! read more

My family and I have visited Surfside Beach for 30 years. We've never been more disappointed with Surfside Realty. They ghost you as soon as a problem arises. The unit we rented was disgusting and we'll never use this company again. The prior reviews are quite accurate. Avoid using them. read more

We stayed at 7th Heaven last week. The place was well stocked for the kitchen. That was all I can say. The pool was dirty. Water was green. I came up when the lady came to clean the pool. The skimmer basket was full of junk. The water never did clear up. The problem started after we left. We accidentally left some trash in the downstairs bathroom. Also a bag near the pool supposedly. There was a juice bottle left by a 2 year old in the window. His parents must have missed it. We were charged an additional $300 for extra deep cleaning. Not one pillow case for the pillows. The fitted sheets had to be stretched and stretched to fit the bed. Supposedly my nephews (in their 20's) stained the blankets and had to be replaced. Then they supposedly tore up the furniture in one of the bedrooms. No they didn't. So at the end my brother was charged an additional $3000 to cover these problems. He was told we should have taken pictures and reported the broken furniture. What? Has anyone ever rented a house and had to inspect it for damage? Wouldn't they know if there was a problem. They couldn't prove any way that we were responsible. I truly believe they they were scamming us. Be aware. You have no recourse but to pay. read more

surfside realty is a super shady company to rent from. I have tried to leave reviews in a property I rented from them and they continue to delete the review. Why you ask? B/c the house we rented was complete garbage. Mildew, pee soaked and sandy beds. House was smoke free but smelled like smoke, and was so bad you could smell it on clothes. The AC and cable didn't work, only to find out the AC was controlled remotely when an AC tech came out and said he couldn't do anything that it was controlled by owners remotely Be very cautious when renting from them PALMETTO BEACH HOUSE Is the name of those house.. I posted a photo of my 1 star which they will delete read more

Surfside Realty - Vacation Rental Agents Near Me - Surfside Beach, South Carolina

We checked in for a 2 week stay in a house just off the beach late on Saturday June 6. We began loading groceries into the refrigerator - which immediately began making a horrible racket. Since it was late, we didn't call the management company. Sunday morning, the refrigerator was still making noise so we called. Mid afternoon, a representative showed up, checked the unit and determined that the piston on the compressor was failing and that the unit needed to be replaced. Monday, we called again - twice - to check the status and to report that the shower in one bathroom wasn't draining. We found out that the previous tenant reported the issue with the fridge. Tuesday, we called again and the management company delivered a "back up refrigerator" that was less than 10 cu ft (280 L) (for a house that sleeps 14). The fridge was moldy on the door seals and the one of door shelves was broken. The GFI plug was broken. They didn't fix the shower drain. Tuesday night, the original fridge failed and we moved it to the deck. When we plugged it in, it started working again, but still rattles tremendously. We moved the much smaller fridge into place. Wednesday, we called AGAIN. They finally came and fixed the drain. Thursday, we called AGAIN - TWICE about the refrigerator to find out when they would be replacing it. Friday (now almost a full week into our stay), we were told that they may not be replacing the fridge until we leave NEXT SATURDAY - June 20. So, at this point, the management company has known about a failing fridge for more than a week and have only delivered a MOLDY broken fridge in replacement. We will be following up with a report to BBB. read more

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I don't usually leave reviews. Due to the numerous issues with this property, I would hate for anyone else to rent from Surfside Realty. Our family rented Lamar Grande on 10th Ave. S. The house was very dirty and needed a deep cleaning. The bannister on the front balcony was loose and thank goodness we found it before someone fell off. The washer and dryer barely worked. The dryer made a loud scrubbing noise that could possibly be a fire hazard. We were told by maintenance not to use it unless we were there. There was a leak from the sink in the laundry room that soaked the floor. TV issues that were addressed by maintenance. They did not address the leak or the dryer while we were there. I would not use Surfside Realty or rent Lamar Grande again. read more

We had our rental (Bazinga!) booked in late December of 2022 for our vacation beginning April 8th 2023. We were notified by Surfside Realty on Tuesday, April 4th that the owner would need our house the week we had booked and we would need to relocate. 4 days before our vacation!! We were given a list of homes to choose from but none were remotely close to the size and number of amenities we had with our original choice. We were forced to cancel, get a refund and scramble to find a house through a different realty company. Now that i've read these many reviews I shouldn't have been surprised. I guess I should be glad we ended up in North Myrtle Beach using a more reputable realty company. read more

We were booked for this house mid August for a four day stay for a last family vacation with a grandparent who has terminal cancer. Today surfside canceled this trip saying the owners have major construction repairs that need to be done during our stay. They were not accommodating in trying to find us an alternative. I'm now suspect on the cancellation as I'm guessing the owner wants the house that week or not Happy with only a four day rental. Normally don't write a review for a place we haven't stayed at yet but want all people with current reservations to think about a couple things. One the property might not be safe, secondly the owners and Surfside might just cancel on you, so have a back up plan. I would suggest future renters to use a different realty company and definitely would not rent Gathering Place as it might not be on a condition as advertised. I would have given zero stars but won't allow to post without one read more

Surfside Realty - Gathering place - Vacation Rental Agents Near Me - Surfside Beach, South Carolina

Well now I know why they've got 1 Star ratings. Paid $300 for linens to be in the rental house when we checked in at 4:30pm. It's now 9:15 PM and no linens. This means no towels to shower with, no sheets for our beds, no kitchen towels, nothing. I have called at least six times today and told the linens would be delivered they were just behind. Still nothing. Now after driving 12 hours and paying a ridiculous amount of money for a rental property and linens,have to find a way for our family of five to sleep tonight without sheets. Never again. Updated to add: linens came at 12:30AM. Yes, you read that right: 12:30 AM. In addition, we also have 4 broken chairs with our kitchen table (only table in the house) so we can't even sit down. Maintenance was supposed to be here this morning but when I called I was told someone called out so he didn't know if he'd get here. DO NOT RENT here!!!! I'm reporting to BBB. read more

Don't rent from Surfside Realty if you expect to get the services you paid for. Day four of vacation and still no working dryer and this is after having to call 8 times. Oh, also... this was a KNOWN issue with the house and no one bothered to contact us prior to us checking in to let us know there was an issue. No one has offered any kind of accommodations for time and energy spent. Not to mentioned laundry cost for having to go a laundry mat. I have been transferred to Guest Services, where I have left messages with said department but have yet to receive a resolution. read more

Just wanted to update that I still would never use this company again. The service and experience still aggravates me when I think about it. I'm sure nothing has changed or will change. Just look at their other reviews. read more

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! my family and I have been renting from them for several years. Seems as though new management has taken over and turns your vacation into a nightmare. Since I can only type so much in this review here is a brief description of what we experienced... Terrible, rude customer service. Accused us of damaging the property-which was damaged when we arrived. Charged us $850 before we even checked out for "damaged property". Shut the water to the home off and lied about it after being caught by the water company. When trying to resolve the issue with their manager, Travis, he did not speak to us professionally, hung up on us several times, and did all but threaten us! We never received a refund as they agreed to for the day without water and not one thing has been resolved about the so called damages that they accused us of that were already visible when we checked in. They should be shut down for their lying schemes to squeeze more money out of their renters. The home owners should also look into their schemes with what they do to their properties. read more

Very helpful! Lots of properties! Office located right in Surfside! We traveled during COVID-19 and felt very comfortable in this house due to the cleanliness and space to social distance! My wonderful group of lady golfers stayed in Carolina Crew and LOVED EVERY BIT OF IT! The location (steps from the beach) was perfect. The pool was clean, maintained, and with plenty of lawn furniture. The back deck over looking the pool was our favorite hangout for morning coffee and discussing daily schedule. Lots of parking. Plenty of beds and bedrooms. Master on second floor has private balcony - super nice. This house is full of gathering areas so groups can spread out. Linen service is a must and worth the small cost. Bedding for each bed (lots of them) and lots of towels! There is no way we could have transported all those items and still had room for luggage in our cars. Bring your own beach towels! Enjoy! read more

We have requested service EVERY DAY since the first day of our stay. We are on day 6 and this business has consistently failed to respond to our needs! Refrigerator doesn't work AT ALL. TWO DORM SIZED refrigerators in the unit that sleeps 10-15 is absolutely insufficient! The fact that they were in there upon our arrival was a bit confusing ... only after we loaded the in regular house refrigerator with all of our food, dairy, and ice and went to the beach, returning hours later did we realize our dairy products were warm and the ice melting! Absolutely ridiculous! No ice maker available causes us to constantly be going to the store in the 90* weather. The television is locked up with the previous renters account and no password! Light bulbs burnt out in a dimly lit place, poorly stocked unit is a BIG miss for the investors! Broken & CHEAPO utensils & pool "furniture" are disgusting. Our first clue that this group is less than the most unsatisfactory should have been when they couldn't tell us anything about the unit other than what was in the l We are a group of 60+ year old responsible adults who paid a LOT of $ for this rental & have apparently been all too patient with this business! Use Elliott Realty, Garden City Realty, HolidayHomes, Palmetto Vacation rentals, VRBO, ANY GROUP other than this group! read more

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If I could give this place no stars I would! For a brand new house this was nothing that I was expecting!! House was disgusting! I don't even think they cleaned it. We seen at least 8 roaches and a trail of ants during our stay. The furniture was cheap and uncomfortable. The pillows and blankets were exactly hospital style. There were no screens on the fourth floor. Definitely a safety hazard for children. So charged me $300 for a baby drool on one of the bedspreads that probably cost $25 from Walmart. I got charged $1000 for "pet hair on a pillow" when I don't even own dogs. My niece is mixed and has hair breakage as I tried to explain to the manager Travis. This company is a total scam. It took me at least 50 calls to answer. I will spend my money at dunes from now on! read more

Surfside Realty - Vacation Rental Agents Near Me - Surfside Beach, South Carolina

Horrible Experience... I rented "sea la vie" the home was across the street from the beach, very nice home, nice rooms, and was quite roomy but unfortunately the house had ROACHES. I'm on vacation but I had to scour the kitchen with bleach and raid, because I sat down to have my morning cup of coffee and a roach kindly strolled across my cup! AND the infestation didn't appear to be new seeing as how there were brown smudge marks all over the walls, apparently prior tenants spent their vacation time killing bugs as well. The Microwave handle was broken clean off, and when you call the rental company they have absolutely no customer service skills, which I can see from reading other reviews is the consensus. The woman who answered the phone was the rudest, nastiest most condescending person ever. I called to inform them about the microwave, I wasn't even complaining I was prepared to make due. First she acts like I broke it, when I informed her that there is a replacement microwave sitting in the home apparently waiting to be installed, did she apologize or alter her tone, no she further snapped back at me "well no one informed us!" I asked when it would be repaired, she didn't know. She said she'd put a work order in, I asked would they call us to let us know they were on their way - "no, you aint got to be there!". First of all lady do you think we want some strange repairman walking up into the home whilst we are there unawares. I just told her goodbye and got off the phone. Horrible couple, horrible experience. I hope the owners of these homes know that their properties are not being kept up and adequately cleaned. I vacation in MD yearly, I will NEVER use Surfside Realty again that is for certain! read more

Rented "A Carolina Sunset" from Surfside Realty for a week's stay for July 19th 2014. From the time we arrived at the property we had ongoing issues 1. Pool was not cleaned. There was constant debris in the pool from clogged filters and the pool not circulating water. Plants overhung the pool deck and created a huge mess. Pool was later cleaned, but not on schedule. Pool also has several damaged areas which caused stubbed toes, etc. We also had to request that two large areas of poison oak be removed from the landscape area around the pool. Luckily the fella taking care of the pool was not allergic. 2. Golf cart included in rental was not on site as promised and had to be phoned about before being delivered the next day. Golf cart broke down multiple times and would not go faster than 13mph. 3. Grills advertised were not on site until requested. Then, once called for a grill was delivered. 4. Entire unit was FILTHY and has not been cleaned in a very long time. Carpets were nasty, tiles broken and dirty, banisters dirty, table dirty, ceiling coated in dust, all vents coated in dust, and a dirty diaper was found under a bed. We cleaned the unit for several hours upon our arrival. 5. The unit is run down and needs maintenance. Appliances are not in good shape, tape on fridge shelves, half of shelves missing, toaster broken, tvs old, furniture stained and water marked, bedding old and tattered. 6. Spoke to "neighbors" multiple times and they were having similar issues with a non working dryer, slow internet, an unclean pool etc. If you are considering renting from this company please do your homework on the unit. Highly recommend avoiding 115-B North Yaupon Surfside Beach, SC 29575 - A Carolina Sunset. read more

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...the pictures say it all. When we checked in this is what we found today when we checked into The "Ultimate Pearl" in Surfside SC. ...And I only posted 50 pictures because that's the limit on Yelp. read more

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Booked a house for our family the week of June 6 to celebrate our daughter's high school graduation. Our daughter checked in with her friends as my fiancee bought groceries for the week. Unfortunately we are all doctors and nurses in the middle of a Covid-19 pandemic and had to rotate taking care of patients, but l had parents layered throughout the week to chaperone. While my fiancee was at the grocery store their very seedy maintenance man with a long braid was staring at the girls. The property manager who showed up at the property screaming at the top of his lungs telling the girls to get the #$! out of the house accusing the girls of "drinking and doing drugs". The police were called and they could find NOTHING wrong that the girls were doing. My daughter actually skipped a grade and all of the girls are honor students. It was their last time to spend together before very rough year of social distancing before going away to college. The property manager refused to answer any phone of my phone calls or phone calls from my fiancee who was spending the night there. The management refused to speak to any of the other parents. On the first business day, June 8 my fiancée and l visited the Surfside Realty office to speak to the owner who refused to speak to us. We are very reasonable people and this could have been handled in a reasonable manner. This indecent treatment of our children by two grown men who used foul language including the "F-word" , the weird maintenance man who jeered and laughed at them as they were crying, and the complete lack of communication with us is unacceptably poor behavior and the worst customer service l have ever experienced in my life. Unfortunately Surfside Realty has continued to take people's money and have no regard for anyone or anything. On June 8, 2020, 2 days after this hysterical eviction the owner of the property was at the house enjoying the beach and said he knew nothing about the incident. Surfside Realty took over $5,300 for services not rendered since our family did not spend one night at the property. BUYER BEWARE! This company has had multiple complaints with the SC Board of Realty and the Better Business Bureau (which they are not a member of). Please take your family to a reputable company before renting a vacation home. I unfortunately will have to sue them in court. read more

Just returned home from our stay at Palmetto Paradise in Surfside Beach. We had showed up early and called Surfside Rentals to see if there was an option for early check in, as this has been allowed in other vacation homes through VRBO, but instead we were scolded by a staff member who told us we were "trespassing" and not to "tamper with the keypad", and that if the cleaning staff saw us they would feel "unsafe" and not come in and clean the house. We went out to kill time and when we returned at check in we were greeted by a house infested with cockroaches! There was a broken bunk bed, rugs were dirty, floorboards were coming up, stains all over doors and baseboards, outdoor furniture was rusted and cushions worn out. The indoor couches and pillows were very worn and we covered all fabric furniture with bedsheets! One room in particular was named the "roach room" and avoided at all costs! The hot water lasted no more than 5minutes and no cleaning supplies (not even a broom was provided). Super uncomfortable vacation to day the least, we even left a day early!The location of the house was great, pool was awesome, lots of activities nearby, and beach was walkable distance BUT everyone was stung by jellyfish so kids were scared to swim! Will not be using Surfside realty again and suggest you do your research before renting from them! We have had better success on VRBO being in direct contact with home owners! read more

Surfside Realty - Roaches galore! - Vacation Rental Agents Near Me - Surfside Beach, South Carolina

We had planned our vacation since March-when we arrived the dates were incorrect! I have 3 children and no where to stay for the week of July 4th! Our 1st vacation since COVID, Travis Worthy went above and beyond any customer service experience I have ever had! The ladies were incredibly patient and understanding! We will definitely use Surfside Realty again and again!! Thank you TRAVIS!! read more

We checked in on Saturday, August 15, at 21 N Seaside Dr in Surfside Beach, SC for our last family vacation that we'd be on. When first arriving to the house we were welcomed by a water bottle that was obviously left behind by someone. When we made it up to the door the dirty laundry from the previous residents was still sitting on the outdoor porch, which in my opinion is unacceptable since we were not allowed to even park in the driveway per a representative until 4:30 PM on the dot. Once inside the house we were welcomed to a musty/fishy odor, a broken *new* cabinet door, food on the floor, an empty *opened* Gatorade bottle on one of the beds upstairs, food trash/bottle tops in drawers, & cockroaches. Yes, ROACHES. We also found condoms, KY jelly, & a USED hand towel in a drawer. The downstairs pool area had grass that hadn't been cut in awhile, trash all in said grass, an overturned pool chair. Like is there really no one from the rental company that checks behind the cleaning crew?? Even last night we found goldfish, a plastic sandwich bag, & a child's toothbrush underneath the couch. As much as people pay these companies the facilities should not look like people JUST left. Especially when the company was adamant we weren't even allowed in the DRIVEWAY until a time ON THE DOT. When we called to try to talk about the horrible quality of the house when we arrived, we never got past the customer service representative. We were only ever transferred once to the director, which we had to leave a voicemail. The fact they do not keep up with the house is disgusting & if I were to own that house I would be embarrassed. The painting on the baseboards was worn off on lots of areas, the couch had sunk in where there was essentially no cushion, the vents were dusted & rusted to crap, the doors were disgusting from I assume the weather (literally could be power washed off in 2 seconds), the handle on the stairs leading to the house was broken, one of the two sun chairs by the pool was cracked down the middle, part of the column of the house was broken off. This house was FILTHY & it is VERY obvious that the owner does not care to upkeep it at all. The only nice part of the house was the back deck flooring & the upstairs patio furniture. Other than that it was crap & outdated. Then on our last night there, we were greated at the door by a kind gentleman who was dropping off the next guests linens. THE DAY BEFORE. Tell me how disgusting that is?! And especially with COVID going on currently this is a very poor business practice to have, especially if the next group were to have someone with a compromised immune system We will NOT be returning to this lousy, poorly managed company. They lack communication & failed to try to remedy the situation. After the second call we were able to get them to send out a lady to clean & fix the grass. Even then, when we called the rental company to have someone come clean the outside pool area, no one ever came. When the housekeeper was there, we had to go around the entire house to point out all of the areas that were missed. Meaningless to say the first day of our vacation was wasted FIXING what this rental company dusted off as a "completed" job. We suggest anyone looking to use this rental company to look elsewhere CAUSE THIS AIN'T IT SIS. Do yourself a favor AND LOOK AT OTHER COMPANIES. read more

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I called for assistance on places to stay on short notice and the lady that assisted me was continually condescending in tone. She went so far as to add that most people had booked a year ago and many were booking now for next summer. It was painfully obvious that I was inconveniencing her with my call. I've stayed in Surfside for a decade and am quite aware of its popularity. Life happens though and I'm beyond unimpressed with their approach to customer services. Needless to say, Dunes Realty happily helped me find a great last minute deal! Bye Surfside Realty! read more

Critical: Professionalism, Quality, Responsiveness, Value Stay dates 9/26/2020 - 10/3/2020 Cape Coddages Unit 109 I will refrain from posting a full detailed review at this time. Full detailed review is dependent on Surfside Realty and/or owner response to the insulting reparations offered in exchange for this nightmare of a stay and experience. Not even the courtesy of offering an alternative accommodation at any time during our stay. Nor a personal telephone call. Instead, just a weak email response received for every third email I had to send as a follow up due to no response - from first night of stay to present. Shameful. Irresponsible as Surfside Realty and this unit's owner might be, I am not an irresponsible person. Nor am I a vindictive one. I simply wish not to pass my experience on to another unsuspecting family and see their hard earned dollars go to waste. Nor have their family members and children vacation under conditions that are unsafe, highly uncomfortable and medically unhealthy. For anyone looking to do business with Surfside Realty or looking to rent this unit in the near or immediate future. Trust me on this. Move along. Find another realtor and at a minimum, do NOT rent this unit until further notice. Wait and then ask to see professional documentation verifying that this units 'problem' has been fully and professionally resolved. read more

Surfside Reality was rude, unresponsive and disorganized. I would never rent a property through them again.

Scammers! Do not book through Surfside realty! They will add charges to your card for anything they can come up with they think you won't have proof to dispute! Hundreds of dollars charged for oil spots on the driveway that was absolutely filthy when we arrived. Funny, nothing leaks any oil whatsoever on our concrete at-home. Even after a 12 hr trip! Also know of owners who have been scammed out of hundreds by Surfside Realty who claimed to replace stuff in the home only to find it had not been replaced. DON'T DO IT!! read more

DO NO RENT FROM THIS COMPANY. Do not stay at Palmetto Paradise. They are all rude do not care about you all they want is your money. The houses they show in pictures are not the same as what you get. They have lawsuits out against builders for the houses knowing they are not safe and still rent them out. They will NOT handle any issues that come up. When they said they were going to issue half a refund they did not issue half they also did not refund taxes. Noone from the place will call you back. We had a broke dryer, washer that would shake and make so much noise you could not even wash clothes, no fans on the porches like the pictures show there should be and ac units on 3rd floor did not work. They ran an extension cord across the room and across the stairs to hook up a portable ac unit. Never told us his was the case so the 3rd floor was unusable for the kids room since the windows are propped open for ac unit and the electric cord running across the steps as a tripping hazard. We called everyday to try to get this fixed they did not care and did not come to move the cord until the day we were leaving so hopefully the next guest would not complain. I have called and emailed and called with no return calls to Director of Rental , Director of Business , Assistant Director of Guest Service. The only time they called back and care was when we let them know one of the children tripped and fell on the extension cord they ran across the steps. And all they wanted was a written statement so they could include that in the lawsuit they already have against the builder. This is a horrible company with horrible customer service. read more

Surfside's HOA Mgmt. Div. is unprofessional and sloppy in their handling of HOA business. Minutes are handwritten scribbles that later get transformed into a typed version that often contain inaccuracies. The accounting work is a joke. I've found mistakes in the accounting work that Surfside claims not to know how to fix. They are lax in providing financial reports. As of June 2022, we still haven't received a Dec. 2021 financials. Surfside demands an appointment to view HOA financials, but you can't reach anyone, by phone or email, to make an appointment. If you do finally get an appointment, Surfside employees are rude and impatient. Surfside also chooses to conduct private business matters in the office lobby. And Surfside isn't providing new owners with copies of the Master Deed. In direct violation of the Deed, Surfside emailed the HOA Board the tally of votes for each candidate (ballot and write in) prior to the closing of the vote. This allowed certain Bd. Members up for re-election to manipulate the vote. And in fact, one such Bd. Member asked homeowners to change their votes. There were also improprieties with the ballots. Surfside received an incomplete ballot. The ballot was unsigned with nothing identifying the owner. Instead of tossing the ballot, Surfside had the outgoing HOA Board Pres. sign his name to this ballot. This violated the Deed by giving the Board Pres. two votes. The charging of a $25 change notice submission fee is another direct disregard of the Deed, but Surfside continues to collect this fee. Complaining to the Dir. of HOA Mgmt. was futile. I received a brief response to my 3-pg. letter detailing the issues. That response failed to address any of issues. It was obvious that she conducted no meaningful investigation. An email to Surfside's CEO got no response. These are only a small sample of Surfside's inappropriate handling of HOA matters. It's clear Surfside has shoddy business practices and no ethical standards. read more

My family and I booked Tipsy Turtle in January 2018 because it offered an elevator. Our mother is wheelchair bound and can't walk so having a working elevator was a MUST!!!!!! Knowing this could be one of her last vacations we wanted to make this special for her. Time to spend with her children, grandchildren and new great grand child. Having the elevator would allow her to come with us and we wouldn't have to worry about how she would get up to the house, go out to dinner, or be stuck in a house not enjoying time with her family. We arrived on Saturday (8/11/18) and checked in at 4:30 per Surfside Reality rules. We noticed right away when we called for the elevator that it did not work. We called Surfside at 4:40pm and was told a ticket would be put in, but they close at 5pm so they weren't sure what would happen or when someone would be able to come out. My sister-in-law called an hour later and I proceeded to call every hour for the next 5 hours to their after hours line. Normally, I would be patient and wait for someone to come from Surfside and check out what is going on, but because our mother was stuck in a car unable to get into the house I felt the need to express the urgency of the situation. I expressed to the on-call people our issue, that we have had to drive our mother around for hours and take her to restaurants so she could get out of the car, eat, and go to the bathroom. Our mother has anxiety (along with a few other disabilities) and by 9pm and after having been in a car since 3:30am she was so upset and sad that she no longer wanted to stay in Myrtle Beach. We offered to get her a hotel room for the night in hopes that they would be able to fix the elevator the next day, but she was adamant that she had to go home. So at 9pm, my brother-in-law drove our mother home to Baltimore (she cried most of the way home). A maintenance worker did stop by at 9:45pm and said he could not fix the elevator and would send someone the following day. We also gave him a list of other issues with the house (pool light was burnt out, shower at the pool broken, lamps not working, dirty AC filters- and this was what we noticed in the first few hours). Someone did finally come 2 days later on Monday to look at the elevator and advised us that this elevator had not worked in a LONG TIME, parts were installed incorrectly and there was way too much concrete in parts to allow it to work. He advised us it would not be working this week and probably not any time soon. We made numerous calls to the Surfside on Saturday, Sunday and Monday and they honestly did not care. They did contact us by email once at 2:30pm on that Monday (they closed at 2pm) to let us know we could move to another house if we wanted. This would mean spending another day (Wednesday) waiting for Surfside and another day spent waiting for something to be fixed and another day not enjoying vacation. In the end we decided against moving because we didn't want to pack up, carry everything down 2 flights of stairs, and then into another house miles away. Since we did not know when someone would be coming by someone always had to stay at the house or we couldn't go to the beach because we were worried we would miss someone from Surfside. Surfside stopped returning my calls the first night since it was my Sister-in-Law who booked the vacation. All email responses to my Sister-in-Law were and when the office was closed and we could not speak with anyone directly. We were advised a manager would call us too, but that never happened. We spent the week unable to swim at night because they never fixed the pool lights, unable to use the shower at the pool because it was broken, use lamps in the bedrooms because they did not work, we had to purchase batteries our self for the remotes since there were none when we arrived, we had to set up the WIFI because it was all unhooked, had to use the adjoining houses trashcans since our house did not have any, had to take our recycling to another location since we did not have recycling cans, and could not use a shelf in the fridge since it was broken. The maid service did not do a good job cleaning because the first night when our Godson threw a ball under the couch we found a pair of girls underpants (wonder how long those had been there). The windows were dirty, dust was everywhere, and there was sticky film on the dinning room table we would never clean off. I understand that by the end of the summer most beach house rentals are going to have their fair share of issues that need to be fixed and I'm ok with that. But the utter disregard by Surfside for my disabled mother was too much for us to understand. This house has been promoted as Handicap accessible and still continues to be on their website. This is a blatant lie!!!!!!!!! read more

stayed at 827a N Waccamaw Dr 8/11-8/17/19 House is right across the street from beach, they got that right. after checkin, we discovered that when more than one faucet is run there is a pump that comes on, though loud through out house, it is the worst in the master suite. there were several lights out. under one bath vanity was a water leak and green growth. also we discover that half of remotes in house had no batteries or dead batteries in them. and if you plan on keeping up on internet, you need to go to someplace that has free wi fi, as wifi in house is all consumed for security devices and we were never able to be on it for more than 5 mins. there was one busted toilet seat upon checkin and one more broke during the week. I`m sure they pay people to maintain that property , but must be a ghost company as nothing seems to get done. If you have rented or are looking to rent , good luck. read more

Only giving One star because you have to mark something! Lisa called me this morning at 11:39AM to get a credit card for the property, she had an attitude and was speaking very snappy and unprofessional with me. I had her on speaker phone and I knew that I was not going to be rude to her as she was being to me. I explain again to her how grateful I was for her doing this for us and that we were going to a lot trying to get over the death we just had and that we really needed this time to just relax. She was very cold with me for the number and keep what is the card number and it must be in your name. Before giving her the number, I ask her if this was for the same contract and the amount and she said yes! It based off your last contract sent out to you. I then ask if she needed to send me out a new contract and she stated no, you will just use the same contract that was just sent out to you and besides that the accounting department does not work on the weekend, so I could not give you one if you needed it. She stated you will get a receipt for this purchase, but you will still use the same contract. I told her great and that I understood and then proceeded to give her my credit card number. We hung up the phone and at 12:10PM she was calling back stating that my card did not go through. I knew that was incorrect because there is more than enough money to cover that charge. As she was telling me that it did not take, she was speaking extremely fast and saying numbers under her breath. That is when I ask her, wait what did you say and again she tried to say extremely fast that she was trying to run the payment for over $4,000. So, I stated to her that - that is not the amount that I have on the contract I have. She started saying that it was. So, I ask my daughter to go upstairs to get the contract that I had printed out and that's when Lisa started to scream at me again. She started shouting you are not going to talk to me like that, we must pay in full you cannot put this on hold. I kept saying to her that I am not saying to put this on hold, I am saying that I never agreed to paying the amount that you are saying that you were attempting to put on my card. She kept screaming and talking over me not making any since and that is when I told her, wait a minute my card did not get decline, you knew that your quoted me the wrong price, so you needed to call me back and make up a lie so you can some way get my approval to charge me that much money. She proceeds to yell at me again and I told her to just cancel the contract. Then she kept saying you are going to cancel the contract after all of this! So, I told her yes, because you were falsely trying to charge me for an amount that I did not agree to and then you told me my card was no good so you can charge me more! She then started saying things that were not true as if I was saying them. When I was telling her that I was not saying the things that she was saying out loud, she hung up on me as I was speaking. At this point I was so upset that I called back to ask for the corporate number and Helene answered the phone. She said let me try to help you, she should not have acted that way to you. I then told her, I am dealing with a lot and the last thing I wanted to do was to be on the phone arguing with anyone. So, she pretended that she was going to put the reservation in as she was finishing everything up, she stated that she was going to put the charge in for the full amount that Lisa was asking for and on Monday she was going to give the amount to the account department and let them decide which payment was correct. She kept saying that one way or the other one way will be correct. So, I then said to her that I did not want to pay that amount and then have the accounting team tell me I had to pay it not knowing what where the variables were that the account department would be looking at. At that point she started to get nasty with me and ask me to just give her the card number so she can charge for that amount. I told her again that I did not feel comfortable with that, because the account department did not hear my side, that they would just be going by whatever they said. So, then she said let me just charge your card and if they say no, you can just ask them for a refund. Again, I told her that this was not something that I was comfortable not believing that they would refund my money at such a late date. Then I told her that we were looking at another property and that we would rather put the money on another property, and she agreed to that. While she was making that appointment, someone was talking to her in the background and then she started saying, "I do not know what going on with this, let me put you to the district manager so he can book this for you. Oh my! The man who got on the phone was UNBELIEVEABLE RUDE!!!! He stated that his name was Travis. He started yelling and tell me you are never coming back to read more

It took me a while to write this review. I take reviews very seriously and I try to be as honest and as bias possible. I value reviews and use them frequently when I am considering using a business. Over Thanksgiving, my family of 20 rented a property in Garden City through Surfside Reality. I purchased the linen package, the beds were made as agreed when we arrived at the property. There were no linen bafs left at the property. I called Surfside on Friday morning, the day after Thanksgiving. I left a message with the answering service, request g a call back to give me instructions on what to do with the soiled last linen. I never received a call back. We left the property clean and placed the soil linen on the floor in each bedroom. I left the kitchen towels and dish clothes on the kitchen counter. On Sunday, my credit card was charged $ 250.00 dollars. On Monday I called the manger at Surfside., Travis Worthly four times, with no return call to explain why I was charged an additional fee. At the end of a business day, I received an email from Mr. Worthy explaining I was charged for not leaving the linen in bags and some of the linen had spots on them. To this day, Mr. Worthy has not called me back. My family has been renting vacation homes for the last 10 years. We have never encountered a problem before. We take pride and responsibility in the way we live and care for property. One of my family members had stayed at one of Surfsides properties in the Summer of 2020. She was left a bag of soiled linen at check in. They seem to have serious linen problem and the manager apparently can not take the time to call back customers. They sent pictures. The biggest problem was not having instructions on what to do with the soiled linen. I will consider using another company the next time I visit Garden City. The location was great and the house was too. Surfside was not great to deal with. read more

We stayed in "Just Chillin"in mid-July. We have stayed in this home for many years, loved it and never had any problems until this year. After our experience with Surfside Realty we will not return. We arrived to the home to find the 2nd floor ceiling leaking. The leak was so severe that the ceiling was cracking. We also found the hot tub was not working nor had it or the pool been cleaned. Both had sand all in them and the pool water was so cloudy you couldn't see through it. We reported all issues immediately in person at the front desk. They sent an air conditioner man the first day who looked at that but no one was sent to look at the ceiling or the hot tub or the pool. On Sunday around 2:30 am we awoke to a loud crash in our home, the ceiling had fell through!!! There was a massive hole in the ceiling, water and insulation covered the hallway floor. We called multiple times but no one ever returned our calls. The air conditioner man came by Sunday to fix the air conditioner which had caused the problem but still no word from Surfside Realty on the ceiling collapse or the mess on the 2nd floor hallway. We finally went to the office in person to report the issues again. But the front desk clerk could only tell us that "we were on a list". Personally we felt a massive open hole in the ceiling and a wet floor with insulation covering it would be considered an emergency situation! Maintenance did not come on Sunday or Monday. Finally they showed up on Tuesday! They cleaned up the insulation but left the hallway soaking. By the way, no one has ever shown up to fix the broken hot tub, or to clean it or the pool either! Then finally on Wednesday maintenance showed up with a fan to dry the carpet but left the massive hole in the ceiling wide open. We felt they should have at least covered it with a tarp?! I'm not an expert but I feel a lot of air was probably escaping through the ceiling? And also on Wednesday someone came to fix the hot tub. The pool man shocked the pool and hot tub but never bothered to clean the sand out of either. A manager also called to offer to move us to another home, days after the ceiling collapse but we chose to stay because it was too much to move 9 people and at this point we were not sure if the next place would be any better? We decided it wasn't worth it. By Friday, there was heavy rain and the walls/ceiling started to leak in the living room and kitchen on the first floor. In fact the sliding glass doors were leaking so bad we had standing water in the kitchen which we put towels down to soak up. Again we reported this. Two maintenance men stopped by and said for us to keep towels down and left. Also by Friday the air condition started malfunctioning and automatically started to turn the system off on its own. I wonder if this has anything to do with all the air escaping on the 2nd floor? Again I am not an expert but there were so many problems in this home and Surfside Realty's lack of response was evident. The home was rented for the week right after us. It would be interesting to know what this family walked into and experienced upon their arrival! read more

Not sure how much of this horrible experience is due to Surfside Realty, but want to share our experience. Our family of 14 was planning our 2022 vacation and the date that worked for everyone was the week of July 4th. Knowing that would be a popular week, we searched in December and found many properties that matched our needs. We selected our favorite and booked it through Surfside Realty. This was our first experience with them. The booking went smoothly but there were a lot more fees and legal items than we had ever experienced in the past with other rental agencies, but this may be common now with all of them. Today (late February) I received an email that the property we booked had been sold, so we had to book something else. Unfortunately, there was nothing else at this point, so our only option was a refund. All the choices we had in December had been booked, not only through Surfside but every rental agency in the area. We also looked at other dates and they were all booked, with the exception of a couple of mega-expensive options. I can't begin to explain how disappointing this is to my family and especially my grandchildren, that we now have no vacation. I may be wrong but seems to me Surfside Realty should have been aware this property was on the market and not booked rentals without a disclaimer. If I had known, we could have booked our second choice. I will never deal with them again. Next time I may try VRBO. At least then, you are dealing with the owner of the property. read more

The Triple Pile I reserved the Triple Crown home from Surfside Realty back in January. This company used to me Seaside Rentals which I always had great results with. Our dates where 4/14/18 - 4/21/18. We had a total of 9 people in our party. After the long 14 hour drive we arrived at the home to find broken AC, no cable or internet, no pool heat, outdoor utilities that did not work and the landscaping on the home showed the house was not well cared for. Travis Worthy who is the director of this company reached out and offered to move us to a down graded home 8 hours after our arrival. We had already unpacked, purchased groceries and made the beds with the semi clean linens. Travis assured me everything would be fixed by Monday 4/16. We decided to give him a chance. After several service techs in and out of our vacation home the AC and cable where not fixed until Wednesday the 18th. With my complete displeasure of the results Travis provided I tried to reach out to his superior Tyler Servant who has never returned my calls and / or emails. Still working on getting some funds returned including the money for the pool heat which never worked. If you want to take a vacation in beautiful Myrtle Beach...do yourself a favor and stay away from Surfside Realty. Company is a joke and the management team is completely useless. There are enough negative reviews on here for a potential class action lawsuit. Any hungry attorney's out there wanna go after a company stealing from hard working families??? Please let us know... read more

Worst vacation rental company I have ever done business with. We booked our beach house over the phone, paid it in full and signed the contract. My kids booked their airline tickets from LA for that week. Five hours later (right before the close of their business day) we get a call from Surfside Realty to tell us they double booked the house and have no other pet friendly homes for that week. I was upset and they told me the manager would call me back. The customer service women calls me back to tell me they have a house and the owner agreed to let us bring pets. Next day, I hadn't heard from them and no contract sent, I called and they informed me the owner changed his mind and no house is available. WORST EXPERIENCE EVER! Will wait to see how long it takes to get my money back. read more

STAY AWAY FROM THIS RENTAL COMPANY! They are not willing to work with you during this WORLWIDE PANDEMIC. The entire nation is shut down. Food and necessary toiletries are hard to come by across the nation. The president does not want anyone traveling! Anyone who can work from home is asked to do so, as is their staff for the safety of their employees. What about the safety of their renters? They just want to keep our money and expect us to fill a 15 person house. They are not willing to work with us AT ALL! We have a few people in our group who are immune compromised and at risk! They do not care about their renters. They are greedy and only want their money. Everyone across the nation is making sacrifices and are completely understanding. Airlines are refunding, car rentals are refund, but NOT SURFSIDE REALTY. They don't even respond to you. ZERO STARS...STAY AWAY read more

We rented for a week through a reality company so we thought they would help us avoid any issues . Well that didn't work they booked us a house next to construction!(new house being built 10 feet away). So we had a piece of wood come into our pool area and had to avoid it. We have nails in our driveway from the nail guns that are non stop. The crane keeps beeping as they work. Oh and the kicker... they were staring at my 13 year old daughter while she laid at the pool until I yelled at them, now she won't go back to the pool. Playing loud music with curse words as well. This literally feels like it should be a reality tv show. We called and got hung up on once when the woman said that's not her problem. Thanks great customer service! Seems like I should have read more reviews. We have disputed the CC charge and will never use Surfside reality again. They will also be contacted by my lawyer if there unresponsive. I will not go away Nor will I stop telling people of the awful experience we had with them. You spend a lot of money on this and some save up for years. Just to have a company like this ruin it. Shame read more