First it should be noted that not one review on their site listed fir this unit is from a customer but from management on behalf of the customer. I had questioned that from the beginning but was assured that this was the most beautiful unit in the building. As well, we did rent last year thru an owner in the same building with an absolute 5 star stay. We had not used OFV oceanfront vacation rentals for that trip. This trip we arrived on sat at 12:30 and waited until 2:00 to pick up keys. ( we were informed that check in was at 3 so we understood there may be a delay) My husband and I are business owners and were hoping to get away for a relaxing week. It is only 3 days into our vacation and it has been nothing but stress. We came in the unit that day to no phone service ( which you need for room service and to call the main desk or room to room). As well, the tv in the master bedroom with the ocean view did not work. We called OFV to report both. We were told that some one would be up to help with the tv however the phones could not be fixed until the following Monday. That evening with two very tired sick children we were not able to order room service. Sunday the tv was fixed however no phone. OFV stated it was a problem in the whole building, however in speaking with other tenants and royal palms management there had been no other complaints???. Monday evening during opening season football, the kitchen sick would not shut off and we could not get cold water. Again we called OFV and to our surprise they did not think this was an emergency??? Finally at 10:00 pm with kids in bed and the threat of a flood the plumber came, as well as they had to finish the job the next morning. First thing on arrival I asked my husband where the safety deposit box was.. There was none!!!! Tues morning I noticed $2,700 was missing. After trying to figure how this may have happened, my husband and I realized that the main door didn't close like the others in the building. When you leave, if you do not firmly close the door it will stay open. We asked management and other tenants if their doors closed automatically which they did. I explained this to OFV which they blew off saying "the doors are too heavy??". Royal palms management stated it was the owners issue to address (truly no one cared) spent my day filing a police report to hopefully see if I can recover the money. Grand larceny was what they classified it as. We have been here 3 days and are positive, optimistic people,but this has been terrible, would never have this stress at home. We firmly feel that we should receive a refund for this disaster. We have been told there are often complaints from this unitby vacationers that have visited the adjacent room for 8 weeks of the year for the last 10 years. They rent through the Hilton which I highly recommend. Avoid oceanfront vacation rentals. read more
