Despite some of the negative comments I see here (maybe some have a legitimate reason) my experience is good.
Monday and Wednesday are to me not the best time to bowl because of leagues, but they are fun to watch. What's interesting is in my observation seeing people (some coming week after week on the same days) complain and even hassle the front desk personal because the leagues on those days take up both sides. I guess that can justify how important it is to call and confirm whether there are leagues playing or not, but ironically if some know this already, why continue coming to bowl those league nights and sometimes with more people? Crazy.
Machines may have issues at times during play, but at least the mechanics seem to correct matters promptly. Have to give credit to them because at least they try to keep the flow of play moving.
Snack bar has great food, and the Bartenders, Security, and Customer Service do a great job dealing with the public also, but sometimes it's incredible at times how poorly the staff gets treated on occasion.
I guess some people feel that they are entitled to bring outside food and drinks in when there's clearly a sign stating that it's not allowed (FDA reasons). Some endanger themselves by walking down the middle of the lane which has oil just to get a ball (usually when people throw two balls down the lane against the rules and is smacks the sweep). Some instead of just acknowledging it get mouthy with security or customer service about it though it's about their safety. I heard one use this excuse: "They're just kids" Well do the parents have control of the kids?, or do the kids control the parents?
Those who are warned about the consequences of giving their under aged friends (or those who don't have a valid I.D.) alcoholic beverages to drink. Not only do some lie after being caught on surveillance, but sometimes make a scene and cry foul because of it. "Oh I work the food and beverage industry/I'm a bartender" REALLY?! Then you should know the rules. Some have expired licenses (three, six, or nine months past) which are not considered a valid I.D. Sure complain about it all the time, but why don't you go to the D.M.V. , pay $30.00(?), stand in line for maybe an hour or two, and get a California I.D. card. How hard is that? lol
"Oh the customer is always right!" well to an extent that is true, but then some customers cross the lines of respect? I wonder how some would react if the rolls were reversed and some of these people have to deal with working with the public under these conditions. It would be interesting to see this, because there are others that may be extremely demanding.
Extreme bowling is always fun. The only claw to get a free game is not only telling an employee prior to bowling a strike with a colored pin in the front, but also paying the $20.00 unlimited fee. Some people do know this but it's funny how even some will try and pull a fast one when the lead gives the conditions, but yet they want to ask other employees when they know better about the terms and conditions of getting a free game (says a lot about them).
Keep up the good work surf bowl staff. Also thank you for taking time out of your families to accommodate the public during the holidays when most people have the entire day off with their families. I look forward to returning. read more