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    Sure Step Shoe Repair

    2.7 (3 reviews)

    Services - Sure Step Shoe Repair

    Shoe cleaning

    Shoe repair

    Shoe resoling

    1 More Service

    Shoe shining

    Sure Step Shoe Repair Photos

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    Recommended Reviews - Sure Step Shoe Repair

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    6 years ago

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    Adam's Shoe Repair & Design

    Adam's Shoe Repair & Design

    (13 reviews)

    TL;DR at the top, so you don't have to slog through. I took…read moremy favourite, most comfortable shoes in. They charged me $85 and returned to me a pair of shoes that looked worse and no longer fit. Hey, listen, I'm sorry to have to do this to you but, this was probably the worst shoe repair I've ever had. Well, it's the only shoe repair I've ever had. I had a pair of shoes for years. Years and years. They were so comfortable and beautiful. The soles were these soft spongy things. It was like walking on a cloud. Of course, being so soft, they started to wear down. They got holes. I didn't mind, I just taped them up. No problem. But, eventually, it did become a problem. I thought, okay, I'll take them into the nearest shoe repair place, and get some new shoes in a week. So I took them in. The guy has a bit lost as to what I wanted. They shoes had been roughed up over time, and it gave them a nice vintage look. I wanted to keep the look. I said specifically, "Do not polish these shoes, I want them to keep the look they have now. Just change the soles. Can we find soles that are as close as possible to the soles already on the shoes?" The guy didn't really know what I was saying. I guess there was a language barrier. He also seemed like he didn't really know his way around the cash register or anything. I mean, nice enough dude, he just didn't know... So he charges me about $85, for one pair of shoes (they cost me ten dollars, by the way, but I really loved them so I was okay with it), but he says I can't pay him right now I have to do it later. He can't use the debit machine. That's fine. No problem. Cash only. Tells me to come back in a week. I do, and guess what... no shoes. Can't get the sole he wants. Come back in another week. Oh, okay. This repeats for a month and I finally say, "Why don't you just call me when you're ready?" Another month later, I get a call and go in. Oops, I apparently need to pay cash only. Because he can't work the machine. Also the shoes have been polished, ruining the aesthetic. Also, it's a bit busy, but the soles look clunky and not like what we'd talked about. I ask about it and another dude is like, just take them and see if you like them and come back later, because it's busy. I do this. They are terrible. They look terrible. They no longer fit. Basically I paid $85 to ruin my favourite shoes. Oh, also, when I had to pay with cash, it had to be exact because not only could the guy not use the debit machine, but he apparently couldn't make any change, so I had to pay in two installments, to have the correct amount. I go in to tell them this and they agree to resole again. They can't do anything else, obviously. This takes another month. The sole is finally an okay sole, but the wrong colour, and still not even close to what we originally agreed on. They don't give me any discount. I decide I've had enough and just take the shoes. At least there's not holes in the soles anymore. I will never return.

    This nifty little cobbler's shop previously named "Richard's Shoe Repair" has now been renamed…read more"Adam's Shoe Repair". Excellent service and quick turnaround time, and also located in a convenient location right downtown. It seems like they can do anything, from repainting or refinishing your shoes, to new heels and soles, strap adjustments, and repairing major damages such as sliced leather. I was very impressed with the repair they did on my cut leather boots; the deep cut was glued and painted over so well you could barely make out the scar. My white flats didn't turn out looking brand new as I'd hoped, but then again, repainting white leather is always tricky because of the color. A helpful note -- if you get four pairs of new heels or soles (aka "lifts"), you get the fifth for free! A good system if you have shoes in your closet you can't bear to part with like me :)

    Sure Step Shoe Repair - shoerepair - Updated May 2026

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