5-Star Review for SHOE MASTER - Londonderry Mall, Edmonton…read more I want to share my amazing experience at SHOE MASTER in Londonderry Mall, Edmonton. Last week, I needed a special letter for a shoe merchandise dispute, and I didn't know where to turn. I walked into SHOE MASTER and met Quang Bui, the Assistant Manager -- and I truly believe people like him make the world a better place. Quang was incredibly patient, understanding, and genuinely willing to help me, even though my request wasn't something they deal with every day. He took the time to listen, showed empathy, and went above and beyond to assist me. It's rare to meet someone so professional and kind-hearted at the same time. In a world that often feels rushed and impersonal, meeting someone like Quang reminded me that there are still good, decent, and generous people out there. I can't thank him enough for his help -- and I highly recommend SHOE MASTER to anyone looking for excellent service and true human kindness. Thank you again, Quang Bui. You made a big difference in my life. -- Loredana Spanache

They did an outstanding job on my work boots. They had the boots ready way before the scheduled…read morepick-up time and the price was great as well. I would highly recommend them for your shoe/ boot needs

When I was growing up my mom always took our shoes for polishing to Shoemaster. So, naturally, I…read morefound one in my local mall when I moved away and my mother no longer handled my shoe care needs. While Shoemaster is a chain, a shoe store is only as good as the cobbler who mends the footwear. At Kingsway, the couple who work here are so committed to their craft. They're small on words but big on results, and they don't overcharge you. I had a pair of my favourite boots re-zippered here and several pairs of shoes re-heeled. They work quickly and if it's not busy, you can pick up your stuff the same day, or if it's a larger job they get you to come back in a couple of days. They've always charged a reasonable rate and their work has endured many seasons. I'm still wearing my boots! Thanks, Kingsway Shoemasters.

Heads up. Unfortunately, if you're looking to have shoes dyed, they no longer do it due to health…read morereasons I took my shoes to Bonnie Doon Mall Shoe repair. They can do it for you there.

I brought in my Louis Vuitton loafers to get stretched…read more I was asking for quite the miracle since the shoes are a size 10, and I have size 12 feet... But the cobbler assured me that it could be done. Besides, it was only $20 so I had nothing to lose. So I got my ticket and was told to come back tomorrow. Low and behold, the shoes fit and even feel comfortable. And it only took 24 Hrs.

He quoted me a different price than what he charged, had me pay before the work was done, and…read moreseemed annoyed when I asked for receipt/confirmation of payment. Then, after I had paid, he told me to "call him in a week or so to remind him of it" despite saying it would be done within the week. When I asked why he didn't call when the item was finished, he looked annoyed and took down my name/number stating he would do so. He didn't. I reached out 1.5 weeks later and he said it would be done "right away". All of this was frustrating enough, but then I went to use it and the zipper (on both items) was worse than it was before. He put a single 1" spaced thread to attach this "new strong zipper" to the suitcases. Looked like he spent maybe 2 minutes on it. He should be ashamed by the standard he is operating at for a "business". Go literally anywhere else.

From the owner: We serve all young, adults, seniors and children with all of the leather work and custom made…read moreservice. Our goal is to satisfy our customers with the best service. We are the best when it comes to any repairs challenges, we don’t turn any customers away. Our server is great and fast. We along do warranty repair for luggage and bags.

I came in here on a referral from the sales woman at Romani Leather to get a clutch modified into a…read morepurse. I regretted this decision almost right away however because as soon as I pulled out the clutch and explained what I wanted done the smile on the face of the man working disappeared and he rolled his eyes and got very cold with me. If you have read my review of Romani Leather you would know I believe the woman there quoted me an incorrect price in an effort to encourage me to purchase the item and I suspect she has done this before as the change in this mans demeanor came almost instantly as soon as I mentioned Romani's name. With that being said however if he had an issue with the other store it should have been discussed between the two of them and not taken out on a customer who made a purchase in good faith and has then come into your establishment to spend money. Despite the attitude he still took the work and the job he did on the clutch definitely did meet my expectations. Both holes were centered perfectly as well as clean all the way through with no tearing or little bits of material left behind. He did inform me that if I wanted the quality of the purse to last longer then I should look at putting eyelets over the holes to prevent the chain wearing away at the material. I opted out of the eyelets which would have cost me $8.00. The two holes he put into the clutch cost me $5.00. I felt that both charges were fair and only opted out of the eyelets because I was concerned that I was going to be late for an appointment. Shoe repair isn't a frequent need that I need attended to so I don't know that I will be coming back but if I was near the mall and needed something done I would probably return. I could have done without the frosty attitude and the junior high school eye roll though.

I left in tears he wrecked my favorite boots I'd never take anything there again. Then he insulted…read moreme when I complained about his job it's so bad I cant believe he's been fixing shoes for 13 years and he is horrible at it . My boots r wrecked . Go to the shoe repair in londondary mall they are awesome this guy should not be in shoe repair. He will destroy your shoes. 1 star is to high of review I wish I could give -cuz it's the worst I've ever seen . I left in tears this store should be shut down .

Great service, sole replacement in 24 hours, reasonable rates…read more I had the soles of my work boots replaced and he had a couple of options to choose from, made some recommendations and had them finished the next day for $100. Very satisfied

While visiting Edmonton, the strap on my leather bag broke. Leckie's repaired it the same day…read more Excellent work and so fast. Rich V. Kingston, Ontario

Incredibly impressed, have a old pair of leather biker cowboy boots ive had for 15 years, not only…read moredid they fix the bottoms and heels, they made them look brand new and saved me 300 bucks!

I've been here four times now; my shoes were repaired in a timely manner, at reasonable prices! Top…read morequality work at a great price is hard to find nowadays!

I play renaissance & baroque lute and play at "ren faire" re-enactment events. I brought my garb…read moreshoes to this location for an uncommon type of repair, damage to the underside of one of the toes. He charged me a totally reasonable rate, and did it on time for the date promised. I 100% recommend this location to other customers.

I recently had a pair of high end leather dress shoes hand made by artisan Le or Moi. I patiently…read morewaited for a period of approximately a month, and to my complete joy and surprise, my custom designed three-tone brown leather shoes were the first shoes in my life that fit my ingrown toe nail and bunion infermed two different sized feet. I am seriously considering having another pair made and designed by the residing craftsman of Shoe Master at a very reasonable cost. I would certainly recommend Shoe Master at Bonnie Doon to anyone desiring to procure a quality pair of shoes custom fit and made with dedication and expertise, with no strings attached. Hats off to Le & Moi of Shoe Master! Phillip Rohatynski Retired Pastor & Antique Dealer