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Sur La Table

2.3 (3 reviews)
Open • 10:00 am - 8:00 pm

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1 year ago

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3 years ago

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2 years ago

Ordered 2 items posed as being on stock for delivery today. 3 hours later order is cancelled

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Cooks Nook - Cooking pot

Cooks Nook

(36 reviews)

$$

I spent over $1,000.00 on pots and pans in the past couple of years to build a collection (that is…read morenot completed). This soup pot cost $250.00. The rim was defective so I brought it back to the store. The owner, an older Indian man told me they no longer carry that line because there was a total recall for that product so he had to send it all back. He also advised me that I should not use my pots and pans because of the recall. So I asked him where does that leave me. He told me that there was nothing he could do for me and I was out of luck. I asked him if he can resend all of my pots and pans back that I purchased from him and maybe he could get my money back too. He told me no. He then became Extremely dismissive towards me and would not continue to speak with with me to try and resolve my issue of being out over $1000. The older Indian man (the owner) walked away from me and dismissed me. I then asked to speak to the manager, and the manager, gave me back to the owner. It wasn't until I became loud and demanded a contact person for the company of my pots and pans. (Swiss Diamond Cookware). The owner gave me an old brochure with the number on it. I contacted customer service told them my problem and they did not hesitate to send me a new pot. Swiss diamond cookware customer service also told me that they have sales going on the year round as well as coupon year round and I could buy directly from their company with free shipment. Customer service also told me that there is not a recall on their products that cooks nook just does not carry their products any longer. I can guarantee you the way I was treated and misled. I will never give that company. Cooks nook another penny of my money.

Wow. This place has everything for cooking and it is orderly and brightly lit. I've been to a lot…read moreof cooking/kitchen supply places and often they are an adventure to navigate to find what you need. Also, some are more commercial kitchen or restaurant supply-oriented. Cook's Nook is clean, well-lit, and well-organized, and it has a broad selection of quality cooking tools scaled for HOME COOKING and even the odd specialty implements you would never find at a big box retailer. I don't know if they are locally owned, but the staff was helpful and friendly. If you love to cook, this place is Mecca.

Sur La Table - kitchensupplies - Updated May 2026

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