Terrible service!!! I called the owner Joe and asked what their regular cleaning service entails and he said "check the website" in a very cold manner, doesn't even want to answer the simple question. I asked him about their availability the next day and told him can I confirm via text by tonight? He said yes By 7 pm I texted him saying I wanted to book the cleaning for the afternoon spot and this was his reply (see image). By then I've had it with him, eventually I found a better cleaning team and far superior quality and customer service than this place (doesn't even compare) But wanted to review their terrible and rude service because no one should be treated like that. I just don't understand why he's being dismissive and so rude as if I'm begging him to clean my house. Wow read more

So, as much as I liked the cleaning while it was happening, the story here seems to be don't leave this company alone. There was a massive coffee stain on something that wasn't there before and they left the built in radios blaring when they left. The rest of the cleaning seems to be okay, but these leftover details are not. read more

Supreme Team Cleaning - Home Cleaning Near Me - Springfield, Virginia

After a run of less than ideal cleaners from Amazon, I decided to try my luck on Yelp. After scoping out a few options, I landed on Supreme Team Cleaning and was very pleased with the work they did. Booking was easy to do, communication was great, and the team showed up right on time and did an excellent job with my house. Will definitely be using again in the future. read more

Outstanding quality of work, for a great price. I contacted four different house cleaning services for a move-out cleaning, and ultimately hired Supreme Team cleaning. I wasnt sure what to expect since the price was much better than the competition. The reviews were great so I gave them a shot. Joe's team did such an amazing job, for such a competitive price that I will certainly be using them every time from here on out. Also, great to do business with; initially I made two appointments for different properties and had to cancel one. Joe refunded the money for the canceled appointment, no hassle. Absolutely give them a try! read more

Ghastly cleaners. Came in for deep clean for the first time and asked me whether it was a move out clean. House is full of furniture, clearly we are not moving out. First thing they do is spray the stove grates down. I tell the lady in the bathroom no bleach on the tiles. Another comes down and asks if she can use bleach on the white wood trim! I have never heard of anyone using a acidic product on wood before. They clean, counter tops are left dirty, I didn't see the corners at first but looked after they left. Worst part is that the grate cleaner took the finish off my stainless stove console and scratched it for good measure in multiple pla e. It's a $3000 stove. The owner is now telling me he can fix it with a stainless polish. No. It has to be replaced. These amateurs will never set foot in my house again. I will update if I get a satisfactory resolution. 7/7/19 This owner is clearly entirely disingenuous. He writes that he wants to "resolve" this issue AFTER he has first agreed to replace the piece (less costly than what I paid for the cleaning) and then reneged on that offer saying his cleaners adamantly refuse blame (what a shock!) and stating he will NOT pay for the damage. This response is entirely an attempt to make the business look responsive to complaints which they are not. read more

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We have tried a few different cleaning companies through Amazon to do so e cleanings at the house. I decided to stay away from Amazon and tap into Yelp reviews. Supreme clean came up as a top option and decided to go with them. I got a estimate through Yelp and booked a week or two later. I have yo day that the quotes estimate was honored and the clean happened. My wife and I were very happy with the communication and cleaning that happened. Supreme clean did a much better job than any of the other companies we contracted with, the job was done thoroughly and my wife said That the workers were courteous when they were at the house. We will be using Supreme Clean again. read more

Pros: Cleaners did a great job on what they cleaned. Good price. Cons: Cleaners didn't speak English at all, so we couldn't communicate and some things I requested went undone. Cleaners accidentally took my windex and broom. Not a huge deal, but kind of a pain. read more

First time hiring a cleaning service in DC so take this with a grain of salt. Joe is extremely responsive, and price is reasonable. We had only requested that a section of our house be cleaned, and the ladies that arrived cleaned the wrong section. I discussed with Joe and we found an alternate time for them to come back and they did a good job once they returned. Payment upfront seemed unorthodox but didn't cause any issues. Would recommend that if you hire this service you have someone at home to direct the cleaning staff if you are not doing a full house clean. read more

I had some issues with the cleaning that was provided. I reached out to Joe and he took care of in less than an hour. I was satisfied with the cleaning and the customer service I received. It's nice to work with businesses who care about their customers. read more

Reached out to get quotes from a few companies as I was moving into a new property. Sent a message to ask what services included, they said "check the website"... I should have known then but some reviews were good and the list on the website was long so I figured they can't be that bad. The price was $400 for 4000 sqft and I had to Venmo the deposit. DO NOT VENMO. Venmo does not protect your transactions against scammers. You have to involve law enforcement if you want Venmo to step in. I wrote the date and time five times. Then one week before I bought the property, I get calls that the team is waiting for you at the door... I wasn't even there. I said you got the wrong week, I'm moving the next week. Be there at 9 am. I have movers coming in at 1:30. Two days before my services, I ended up getting carpet cleaning so I called Joe to ask for a reduction in price since 5000 square feet of vaccum was just eliminated from the list of things to do. He said, floor vacuum is not included to begin with so the price won't change!!!! Can you believe that?!! It was in the darn list on the website. Day of my move, nobody shows up... Nobody answers the phone, text messages, nothing... 3.5 hours later, right as my moving truck shows up, the cleaning crew showed up. Cleaning crew is good. Management and customer service is trash. It's obvious they get a bunch of friends to write good reviews for them read more

Second time using this company and I should've written a review a long time ago(sorry Joe). Joe will respond whenever you call. The 3 ladies just left right now(15 minutes ago) and they did a fantastic job and worked very hard for hours and I'm very happy again. I travel a lot and nobody is ever home so there's dust everywhere. They clean everything, even things you don't know had to be cleaned. Unless it was right they didn't leave it. I didn't even need to check if the job was done even though I was here. They know what to do and did a fantastic job. Go to company for house cleaning. He has good people working for him. Amar Singh read more

Let me start out by expressing my disappointment in your professionalism and communication. Considering all of our communication was done through text or email, it was surprising how much confusion took place during our experience with your company. When I first reached out, I explained that I was in need of a Move Out cleaning along with carpet cleaning. I was quoted $250 for services. At no time during our interactions was I made aware that there would be any additional payment. Once accepting the price of $250, we booked an appointment for a 9 am time slot. I paid via Venmo and received written confirmation that payment was received. When the cleaning service arrived, I inquired about the carpet cleaning services and received blank stares. They said that they do not perform that service and maybe it was a different company. When I reached out to you about this matter you replied that the cleaning service would be there between 2-3 in the afternoon. Again, no where in our exchanges was this information relayed. Up until this point, I was under the impression that our cleaning appointment was still at 9 am. I then had to adjust meetings and work in order to accommodate the schedule change. It wasn't until the carpet cleaning service showed up when my aggravation grew exponentially. Upon his arrival, we were told that we had not paid for this service and must do so prior to the service. I received a phone call from you where I was told that the carpet cleaning is additional and he will give us a quote at the time of his arrival. When I expressed my frustration about this matter, explaining that I was never told about this additional charge, I was told by you that I had two choices; either pay the fee or tell him to leave. At that time I did not have any other options, considering my lease was ending the next day. To top it all off, after requesting an invoice of services rendered it took two days to receive. It was very clear that invoices are not a common practice for you considering it was created four days after services occurred. You were then asked to change the date to reflect date of service and when you were unable to do so, stopped responding all together. I am happy to include screenshots of both that interaction along with our exchanges prior to the services if needed. This brings me to the breakdown of actual services rendered by your company. In complete honesty, it would have been easier if we hadn't hired a service at all. Considering it was entitled a "Move Out" service, I spent over three hours cleaning after the fact. Baseboards and windows were left untouched and dust still clung to places everywhere. Wall were filthy and trash was left all over the carpets. Again, I have pictures of the condition of the house as it was left after the fact. The carpet cleaner must have been someone who did not know how to use his machine. Not a single stain was treated prior to cleaning and from what I can tell, he went over the carpets using just a water rinse. Please tell me how I was able to get out 90% of the stains using my own small device after the "professional" couldn't seem to get them out. Large amounts of carpets where overlooked and clearly left untouched. Evidence of the fact that they were left bone dry. It's safe to say that our experience was less than sub-par and will be paying the price as evidence of our security deposit refund. I sincerely hope this is not how you perform business on a regular basis. I reached out to SupremeTeam six days after service. I waited to receive our invoice with fear that it would prolong the request. That brought us to two days after service and four days to compose my thoughts and ideas. After directly reaching out to express my disappointment with the company, I was told that because I did not immediately report my disappointment the same day, they were not willing to make any accommodations nor willing to work with us to resolve the matter. When asked why I didn't ask them to come back my response was that I had already seen their capabilities. It was at this time that they blamed their abysmal services on me and the fact that I didn't report it sooner... read more

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I was referred to Supreme Team by a colleague of mine after having a bad experience on Groupon. I was able to speak to the owner, explain what I needed and after he asked me a few basic questions I was able to easily book an appointment. I could immediately tell the difference the moment I walked into my home ; everything was impeccable (even the hard to reach areas). Nothing was overlooked by the cleaning team, which was amazing because I have 3 dogs. The customer service is great, you get an immediate response, and they can easily work around your scheduling needs to find a time that suits you . Not to mention it is important to support your great Local Businesses, I would definitely recommend reaching out to Supreme Team . read more

Supreme Team Cleaning - Home Cleaning Near Me - Springfield, Virginia

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I am very satisfied with the cleaning that was done at my place. Even though they did not charge by the hour they were very efficient in cleaning and did not rush to just get the job done. I have a large dog that sheded a lot and they were able to tackle it no problem. Their staff were very friendly and very professional as well! read more

Messaging with Joe was straight to the point, I would absolutely recommend anyone to Supreme Team Cleaning because their process from when I message them and when they leave the premise is very professional. The cleaning was really good and efficient. We admire the hard work and the advanced tools needed to clean efficiently and make our house even cleaner than we ever imagined. Cheers! read more

I would absolutely recommend Supreme Team. When in need of a full clean of my condo in a short time frame, Joe got back to me and his team made the place SPARKLE on the very same day. Joe inspects team members' work before the job is done to ensure quality and customer satisfaction. I was very impressed and am ready to reschedule with the Supreme Team! read more

Joe showed himself to be accommodating even before he arrived as I attempted to get him for an earlier appointment and he did his best to arrive earlier. Joe spent a good two hours doing my wife's and I move out cleaning and I hadn't seen that fridge and kitchen that clean since we moved in. Yes, my wife and I clean. Joe went into all the cabinets and cleaned it all up and did a sue peen job in the bathroom. He brought his own mop and vacuum and did all of our floors. One man stop shop for cleaning! I was so satisfied with his work in the end I left him a tip on top of his fee! read more

What can I say? Great customer service and thorough cleaning job! I contacted Joe via Yelp and he was able to fit me in on short notice the week of Thanksgiving. He arrived promptly and got to work, three-ish hours later my home was close to spotless! Before leaving he made sure I was satisfied and went over any areas that were of concern. The only reason I can't give five stars is the price I paid was a little more expensive than some of the other companies I've consulted but I would definitely hire Joe again! read more

This review is overdue (sorry, Joe!). We just bought town home a month ago. It had the normal grime from the last owner. We also had our floors refinished so we had plenty of dust. I reached out to several companies through Yelp and Joe from Supreme Team Cleaning was the quickest to respond. He also answered every question I had promptly and gave a fair price for a deep clean. Very nice guy. He showed up the next morning (with a mask) early since I had to run to work and meet him at the house. We did a quick walk through and he went to work. He texted me when done so I ran by the town house to lock up on lunch. Wow, Joe did an amazing job. I cannot comment on the rest of his team yet, but Joe cleaned our house top to bottom and it looked great. He also scheduled a cleaning the next month. I would definitely recommend Supreme Team Cleaning. read more

I scheduled this company for Monday, December 30, 2019, for a 10AM cleaning appointment, and pre-paid as they requested. They called me at 10:01AM and informed me they would not be out to my place until 12PM. I informed them that that would not work as I would not be home for them (first time using this company) and that I had scheduled 10AM specifically because of my schedule. The woman stated she would call me back in 5 minutes. I have yet to hear back from her. I have left massages on the companies voicemail, I have sent them messages through Yelp and I have texted the owner, without any response. Stay away from this company. read more

This is the first cleaning service that I have used in this area and I am pleased with the service I have received. Not only are the team quick to get back to you but they do a fantastic job cleaning. They finished in under 2 hours and the entire apartment was gleaming! I will use them from this point on. Thanks Supreme! read more

I have mix feelings about the cleaning and service. When I initially called, the communication was great. Would get immediate reply about booking the date and services offered. After I made the payment and booked an appointment , I didn't get a single answer back when I reached out to them. The cleaning team arrived 30 minutes late but she did call/text and apologized for being late so that was fine. Three ladies arrived to clean the condo, but it seemed they didn't know what was going on. On the initial call, I had explained in DETAIL of how my condo flooring and walls were redone due to flooding. Therefore, there was dust everywhere and I would be moving things around to clean different areas. The guy explained that they didn't move furniture which was fine since we could move it for them. He said that I would need move in/out cleaning which cost A LOT (a big house cleaning service fee). I was willing to pay it since I really needed my place cleaned. It was however a different story when the cleaners were there. The leader was not expecting my condo to be so dusty. She asked if I had masks for the team (?!?!?). And then asked if I needed the drawers in kitchen cleaned. I should have said yes but me thinking "oh they have lot to do" said it's okay. One person had a paper towel and windex and just went around spraying places and started to clean not even doing a good job. The other person climbed on my white cushioned dining chair without asking with her shoes on and started to dust/clean. The leader took charge of the kitchen which she did do a decent job. The cleaning service I had expected was more professional. I had my house cleaned in California many times and it was always an excellent job no need to point out anything. Long story short: -bathroom tub not scrubbed just windex (asked them to go back and clean. She sprayed water outside tub and I had to clean that when they left) -the rims on marble countertops/ bathroom tiles all still were dusty -the vacuuming was poorly done and had to point out places missed (still saw dust even after pointing out) -the mopping was a towel over a broom! They didn't even have a proper mop to clean the floor -to top it off, they didn't even have trash bags and asked me to provide it for them I really felt cheated out of my money. I really wanted to let them just do their job and not point out things out to them. They were all sweet ladies. But when you see half attempted cleaning and even skipping parts of it, it can't be helped. I went through so much with the flooding of my place and was finally ready to move back home after five weeks on the air mattress. I felt stressed out the whole time and it would have been better for me to just clean the place myself. read more

I asked for a total clean of the whole house. They quoted me $160. Two people were here for 5 hours and the house looks amazing!!! I definitely recommend. read more

They did an excellent job - they were very thorough, cleaned all of the upholstery/rugs/etc as well as the floors and general tidying up. We have cats, and they did a great job of getting rid of those lingering cat hairs that our vacuuming couldn't quite get. They were also reasonably priced, and very responsive online for our initial requests for a quote/time. Will definitely use them in the future. read more

Supreme Team Cleaning has been kind enough to send a team with last minute notice. The last couple of times I have arranged for a home cleaning, I contacted them the day before and they made it happen. When last minute company comes up, it is helpful to know that they are there to assist. The online booking is smooth and efficient. What is more, both teams were professional, courteous, punctual, and did a fabulous job cleaning our apartment. They listened to my concerns and were able to accommodate them very well. They communicated with me throughout the process and left our home sparking! I will certainly use them again to freshen up our home. read more

Due to a miscommunication, I did not get to experience their services. However, I was refunded my deposit in full, including the service fee. The owner is a person with integrity and I appreciate that. Hope to have the opportunity to work with them again in the future. read more

The cleaning team was great. Had a team of 4 cleaners for a move out clean of my single family home. Joe was very responsive to all of my questions. The team called on the morning of the appointment to see if they could come 30 minutes early, which was perfect for us. The team did a fabulous job and because there were 4 members, they were very quick; done in about 2 hours. I also asked Joe to help arrange for carpet cleaning of my house for the same day. That also went very smoothly. We had one technician come out a couple hours later in the day. He did a great job cleaning the carpets and it took about 1-1.5 hours. We paid Supreme Team cleaning for both services and was able to get a detailed receipt to submit to our landlord. Great team! Thank you. read more

I scheduled a move out cleaning with Supreme Team Cleaning. I received an instant quote and was very pleased with the price. When the team showed up, they were on time, very pleasant and professional. They did an entire deep clean of my 1 bedroom in 2 hours. They didn't miss a spot! They cleaned the windows, window sill, the oven, top of the fridge and inside the cabinets. They also washed the walls and dusted the blinds. I am extremely pleased with the service. read more

Joe provided excellent customer service as I scheduled his team for a move out cleaning on 3-25-20. They thoroughly cleaned my home! A+

Very very happy with the service I have received. I have worked with Supreme team 3 times. Milly and her team are so thorough and nice! Yes they're a little bit more expensive then some other options in the area but I have never been disappointed. read more

Let's be clear about something, this is cleaning. No one likes to clean and that's why we hire others to clean when and if we can. Be honest, you don't want to do it yourself and you can't do it better. Lower expectations, stop demanding things be 110% and don't complain. With that said, Joe and Camille came today to clean our townhome today. I am very satisfied with their work. They were both very polite, professional and pleasant. They did what they came to do. My bathrooms and kitchen were cleaned and they organized my stuff. I feel I got my money's worth and that's all that matters. I'd hire them again. read more

They cleaned my mom's house as a gift and did an excellent job. They were very communicative and helpful. Great customer service and quality of work. read more

Great experience- from the booking to the final execution. They came, they saw and they cleaned. The house was cleaner than the day we moved in. Thanks! read more

I have my cleaning today and it's terrific. The lady came 5 min before our scheduled time and started her job immediately. We have 2 cats in the house so our apartment is a little messy. The lady did a wonderful job making our apartment looks like the way we first moved in. I would definitely recommend this company to my friends! read more

Wow! I was so so so pleased with Supreme Team Clean! The booking process was really easy. I messaged them, as well as 10 others on Yelp and Supreme responded very quickly and with one of the lowest rates. They were also available the next day, on a Saturday mid day, which was great. I have used Handy many times in the past for cleaning and have always been happy enough to keep using them but Supreme Team Cleaning put them to shame. Everything was sparkling clean! When they came there was cat everywhere...and I mean everywhere. When we came home after they had left if was cleaner than it had been even when we moved in. I will definitely be using them again! Thank you Supreme Team! read more

Ok first let me say that I had let my house go well beyond any point of reason. Dirty, people. I've been in school for nearly three years with three small kids on my own and cleaning was not even on my list of priorities. When I have hired cleaners, I've been burned with no-shows and late arrivals. I had to try again as this house was all wrong, so I got a Living Social deal with Supreme Team. They called to alert me that the cleaners might be a few minutes early. EARLY? I've only heard of late arrivals. Joseph and Eliza from Supreme Team worked *hard*. They were a courteous, hard-working, solid cleaning team. Toys and debris came out from under couches and tables and mops were everywhere. I'd be surprised if their vacuum still works with all it had to collect. My bathroom is so shiny I don't even want to use it. Seriously, it's sparkly. Eliza also does organizing so if you're like me (um, lacking in all organization), you might want to hire her for her Sunday organizing. Plus she has ways of getting the kids to join in, so you know I'll have her back for some of that! All in all an awesome experience that I really needed right now. I could not deal with any trouble this week and they did not disappoint. I will for sure be hiring them again, the question is, will they be willing to come back? read more

Ok, called them and was expecting a positive response...... yes, all good. UNTIL, I received a text asking for my full name, address etc. BUT also my cc #. I was like Wait/What? And "Joe " informed me that it wasn't unusual as they always got paid in full prior to services!!!!, well I was willing to give him a "deposit ". So OK. NEVER heard back!! So please DO NOT PAY IN ADVANCE for any kind of service! I smell SCAM! Hello again, 1pm 8/22 deep house cleaning. ($250) If this appointment works for you, I need your first and last name, email address, home address, and best contact number. You can pay on our website (http://supremeteamcleaning.com/payments/) We need it paid in order to confirm your cleaning appointment. Please use your last name as invoice number. I did. Not write that , obvs came from your office. Really too bad 'cause I like to write positive reviews, but when someone from your office called me a "lair" sic.....couldn't help myself. read more

Supreme Team Cleaning was the first and most helpful, communicative service provider to respond to my request for quotes for a deep clean move-out of a large home. We got exactly the day we needed for a very reasonable, budget-friendly price, and the online payment was simple. Joe arrived on time and worked efficiently and thoroughly on a job that, quite frankly, was rather formidable. Yet within three hours, the house was transformed and sparkling from top to bottom, including wood floors, cabinets, appliances, and all the nooks and crannies. We couldn't be happier with the results, and I especially appreciate Joe's friendliness and customer care. There are many other cleaning services here in the area, and yet I'd highly recommend Joe and Supreme Team Cleaning for a locally-owned business that takes pride in their work and customer satisfaction. read more

Extremely responsive, professional and kind. We were in desperate need of a last minute cleaning. Joe and his team surpassed my expectations and at an extremely reasonable cost! Highly recommend and will continue to use Supreme Team! read more

Supreme Team Cleaning did a fabulous job cleaning my house. They arrived at exactly the promised time, were attentive to detail, did an incredible job on my floors, and left the house smelly wonderful and sparkly clean. I can't recommend them enough! Their price is very reasonable. They do require that you pay up front, which is a little unusual, but it was very professional and I had no issues with it. read more