Are you serious? My family was moving into a house and I needed someone to come in and give it a good cleaning and sanitizing for my little kids before we moved in. I found Supreme Impressions on Yelp and decided to go with them because they had such rave reviews. My experience was extremely disappointing. I really, really wanted to like this company, but they fell far from leaving a supreme impression on me, my family, my home, and my bank account!
First off, I do have to say that Patricia is very nice and came to my house for an estimate. She seemed promising, as she looked around the whole house, swiping her finger on the counter tops and cabinitry to see how dirty they were and assured me that their cleaning would include items that we discussed. Though the house did not need deep down scrubbing all over, as it had been cleaned a few months ago after the previous owners moved out, the house is a good size and I knew it would be a big job just to surface clean. She wanted $400 for the full house to be cleaned, which was supposed to include vacuuming/mopping floors, disinfect kitchen & bathrooms, wipe down all baseboards, door frames, stair rails, light switches, electrical outlets, inside & outside of cabinets/drawers, counter tops, blinds & shutters, refrigerator, and to knock down all cob webs. I paid an additional $150 for them to clean the interior of the windows and tracks, as well. So that was a total of $550!
She had a crew of 5 people cleaning my house the day I scheduled them to come. They stayed to "clean" for about 4 hours before they headed to their next job. They said they would need to come back the next day to finish my house. Patricia called the next morning and had to cancel due to a medical reason and would come the following day. Well, I did not expect them to not finish the first day and had already scheduled carpet cleaning for that AM of the following day. Patricia returned in the afternoon to finish the house cleaning after the carpet cleaning.
Upon quickly inspecting the house after the cleaning, I checked the windows. They did a great job on cleaning the interior of the windows & tracks - some were quite disgusting! But, the rest of the house, eh. I noticed a white film on the counter tops, light switches & electrical outlets were not wiped, cob webs in recessed lighting, the inside of some drawers and cabinets were missed. I mentioned these and she had the one worker she had with her that second day clean the specific items I pointed out. She told me that they even cleaned the window shutters in our high-ceiling entry by using OUR ladder. They also used our ladder to clean the cobb webs in the recessed lighting that I pointed out. So... if we didn't have a ladder, how were they going to clean these items they had agreed to?
After spending more time in the house before moving in, we started noticing more places that were missed - some of the stair banisters, light switches & electrical outlets were not wiped, more drawers and cabinets and doors were not wiped down and still had a layer of dust inside or splatters on the outside, spider webs still in some of the recessed lighting.
After we moved in, we started seeing even more things that they missed and started to wonder what did they really clean besides the windows? The inside of more cabinets and drawers were still dusty and had splatters, dead ants in the edges of the carpet, cob webs in recessed lighting, and - would you believe this - the cob webs in every corner of the dining room were STILL there! Even a spider web cocoon thing in the corner - gross!! If you looked at the ceiling and lighting in that room, you could see that it wasn't even touched. I started wiping down the doors myself, after seeing what an incomplete job SI had done. I wiped splatters of the doors, and a thick layer of dust from each, and every door frame.
Needless to say, I am extremely disappointed with the cleaning they did for the amount of money I paid. I wasn't going to write this review, but I felt that I needed to because I keep finding more and more items they did not clean in my house. Like I said, I really anticipated good service from all of the great reviews SI has received and Patricia made her crew sound so promising. I was even thinking that maybe I would become a regular customer, but have decided that this is now totally out of the question. Maybe they do a better job with smaller cleaning jobs? If that's the case, they should've never taken upon the job of cleaning my house. I certainly cannot recommend them for the larger cleaning jobs, like a move-in. My house just wasn't cleaned to make a supreme impression, and I am finding that I am cleaning things that I shouldn't have to. I'm just beyond disappointed in this company and really quite upset at how much I spent. =( read more