We had an excellent experience with The Rug Specialists. Our wool rug had been soiled many times by our new puppy, and we were honestly worried the odor and stains would never come out. James, the owner, was extremely knowledgeable and took the time to explain the cleaning process in detail. He confidently assured us the rug could be restored--and he absolutely delivered. They picked up the rug, and about a week later returned it looking as good as new. Even more impressive, there was absolutely no trace of urine smell left. It was pretty amazing to see the transformation. If you're on the fence about professional rug cleaning, don't hesitate--these guys know what they're doing. Highly recommended! read more

From our time on the phone to inquire about services, cost, location etc, James had the most pleasant demeanor. I just picked up my shag rug that was filthy and it is now stunning and new looking again! I highly reccomment James and the Rug Specialists!! Thank you, Happy Customer :) read more

The Rug Specialists - This is in our One Bedroom model and gets a lot of foot traffic over it, looks like new! - Carpet Cleaning Near Me - Fair Oaks, California

I couldn't leave a very positive written review soon after this excellent company cleaned my area rug. I only left a five-star review. I was taken ill. Anyway, James was highly referred because the other company I called couldn't pick up my rug in the Bay Area. James was not only very professional in my dealings with him, he was also very accommodating, answers and returns calls promptly, and very patient with me. His staff member whom I met when my husband and I picked up the rug, also have great customer service skills. The Rug Specialists is an excellent company, I wish I can bring all my rugs to them for cleaning. Not easy to do from Nevada. read more

The rug specialists did a good job cleaning my rugs overall. They were a little ruff on the fringe on one rug. The pricing was fair.

James went out of his way to have someone meet me so I could drop off my rugs on a Sunday (when not open) so I could drop them off on the way to the bay area from Truckee and worked quickly so they would be ready for pick up on my return trip home. They went over and beyond and my very dirty rugs look amazing and better than ever! They took extra special care with antique kilims that bleed easily. Excellent work and customer service. I highly recommend! read more

We were so lucky to have met James. He and his team did a cleaning service on our 5 year old shag area rug for our living room. He picked it up himself and his team took care of the rest. The rug looks brand new and we are beyond satisfied with the service as well as the communication from start to finish. read more

The Rug Specialists - Carpet Cleaning Near Me - Fair Oaks, California

James and Terrance at The Rug Specialists provided outstanding customer service and incredible quality of work. I ordered carpet from S&G Carpet and needed it binded into a rug. S&G referred The Rug Specialists and from the very first phone call, I was impressed by the customer service, ease of doing business, the responsiveness, communication, and quality of work. They created a beautiful 12x13 carpet for me. They picked the carpet up from S&G, did they binding at their factory and delivered the carpet to my home. I would totally recommend them. They also do carpet cleaning. I'll be calling them the next time I need my rugs cleaned! read more

I brought a hand hooked rug that our grandma had made to the Rug Specialists for cleaning. Their President, James McNeil, took time to explain to me that such a rug would be carefully hand washed and then gently dried. They did a wonderful job with it, and the rug looks just beautiful again! James was very nice, knowledgeable, and professional! I am definitely recommending the Rug Specialists to anyone who needs a carpet or rug cleaned with special care! Eva West Rancho Murieta, CA read more

We gave James and his team a challenge with our area rug- not only was it enormous 14x16 but it was soiled from two puppies. Not only did they rise to the challenge but exceeded our expectations. They were extremely professional, friendly and knowledgeable . Our rug looks, feels and smells brand new- it's a beautiful rug again and we are so so pleased- thank you!! We booked them to clean our couch and will recommend them to everyone! read more

These gentlemen really know how to clean and care for antique rugs! They made our 40 year old Chinese art deco wool rug look, feel and smell fantastic. We searched for years to find a truly professional carpet cleaning company. This is not something any nationwide company could handle, it is truly a specialty. Not only is the owner,James, extremely professional and knowledgeable, he is an absolute joy to work with and has the best demeanor. We were anxious to see the results and were so excited that Jake, the gentleman who actually cleaned the rug, was here for the drop off. You could tell he takes pride in his work and we can't be more thrilled with the end results! We also had them clean our wall to walls and that gentleman did a stellar job as well! I wish I could remember his name to give him proper kudos! Highly recommend this team. We will never go to any other carpet/rug cleaners again. Stanley who??? It's only The Rug Specialist from now on. A+++++ read more

My rug is beautiful! Great service with pick up and delivery if you like and my rug looks great smells good and they provide stain resistant finish if you like. The entire staff was polite kind and professional! Highly recommend! read more

Great getting pet urine out of carpets. Always check in before coming and arrive on time.

From the start it has been a great experience! James was wo comfortable to talk to and walked me through each step they would do. My area rug is special to me and it needed cleaning badly. My support dog became ill and well you get it. I can't remember the nice man that picked up the rug. Corey delivered it and he was so nice!!! I've just moved so it is still rolled and will post pics when I get moved in. When it needs cleaned again I know who to call! It was a very fair price for the work they do!! Win-Win... read more

Hey y'all. Another year and another MIRACLE by this amazing company. This is my second year testifying the incredible job this company does. I have two kids, 2 & 4, a dog, etc. This rug is in a high traffic area of our small home, and in the main room we spend the most time in. It was... rough when I brought it to them and I swear to you, it's like new, again!!! Quit looking. Give them your business so you too can come on here just to sing praises. Thank you, for another year with this beautiful rug, we love so much. Worthy of note: Randy was delightful even calling before arrival, and upon delivery, the nicest fellow to see in the early AM. Everyone here is top tier. Many many thanks!! read more

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I am so happy! I needed to have my area rug cleaned and needed a company that could pick it up and take it to their shop for cleaning and then return it. I requested a quote on Yelp and no one could do that. But I was referred to The Rug Specialist. I called and spoke to James. He said they could and explained their cleaning process. WOW! Talk about thorough! So they picked it up, cleaned it, and returned it this morning. It is so beautiful. I highly recommend The Rug Specialist for your cleaning needs. They are some of the nicest people to work with. They are professional, kind, affordable and very pleasant. They can be reached at 916-348-7018. read more

The Rug Specialists - My beautiful clean rug! - Carpet Cleaning Near Me - Fair Oaks, California

James the owner put in a lot of work to bring my area rug back to its bright and colorful look. I really thought it could not ever look great again but James was determined to do just that. I am so happy with the results. James also picked up the rug and delivered after finished. read more

The Rug Specialists - My area rug before on left looking dingy and after picture on right. - Carpet Cleaning Near Me - Fair Oaks, California

Very nice people who know rugs and do a great job. We will use them again if needed.

I feel bad this took me forever to review but I didn't roll the rug out until recently... We had a rug we purchased over seas that had pet urine stains that I thought.... might not be salvageable. I contact James through Yelp and he reassured me they'd do their best to remove it. I brought in the rug and after inspecting he was pretty certain they could remove it, but no guarantees. I get get, pet satins are hard to remove and I DiD try to get it out myself and probably made it worse. It came out beautifully. I couldn't be happier. The cream color is spotless, dark blues and reds super vibrant. It wasn't cheap, but if you have a rug you live and is special, totally worth it. These guys were polite, courteous, and honest. read more

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5 stars This place is great! My 8.5x11foot rug looks like new, all the dog hair and stains are gone. Plus they held my rug unril we returned from a trip. The staff is so accommodating and easy to work with. read more

My area rug had never been cleaned and was dirty. After it was cleaned it literally looked new again. I will come back for the next cleaning. Extremely happy with the results! read more

The Rug Specialists - Macys rug - Carpet Cleaning Near Me - Fair Oaks, California

I had a very old hand knotted wool rug that needed immediate cleaning because of a pet accident. I spoke with James and took it in that same day. When I picked it up about 10 days later, it was perfect! No spots and no smell!!! And a reasonable price as well!! Thank you James and your team!! read more

Super happy with my rugs. James was great to work with and very helpful. I would definitely use their services again .

I have used The Specialists three times for upholstery cleaning and steam cleaning of my kitchen floor. James is wonderful to work with and his technicians are knowledgeable about what they do, show up on time and do excellent work. This is small, family-owned business; a good company that does quality work at reasonable prices. read more

Great professional service! On time, worked hard. We use them annually and will continue to do so. read more

Great job and great service. Called wiwith eta, finished quickly, and Randy is the nicest guy.

I'm very pleased with the service I received for my area rug from James & staff with 'The Rug Specialists' . My pet had an accident on the rug, & I hoped to find a local company that could assist relatively quickly prior to Thanksgiving. After searching online, I decided to give them a try and was not disappointed. They were close by & were more than accommodating in getting the job done. In fact, they finished earlier than anticipated! Additionally, James took the time to explain the cleaning 'process' which was impressive & educational. The final result was great, the rug was clean and the bad odor was gone. I highly recommend them. read more

They are the best of the best in rug cleaning. We brought a delicate wool Persian rug here to be cleaned and it came out perfect and done in a timely matter and very reasonably priced. We will definitely be back soon, and we'd recommend this business to anyone. read more

It was our first time using rug cleaning service. Very pleased with the outcome. The staff are accommodating and patient. Will use their service in the future. read more

I had outdoor rugs with discolorations from probably mold. Both rugs were cleaned and there are no marks on either rug. I am so impressed. I also have had a large area rug cleaned in the past and have been so pleased. They are very professional and on time. I would recommend they to anyone. read more

Jake and Corey deep cleaned our carpets and hall runners today. I am now ready to welcome my sister-in-law and family on Thursday! Jake and Corey worked hard to give me this last minute help. They were pleasant and professional. I highly recommend The Rug Specialists and thank Jeff and Corey for representing their company so well. James, give them a raise. Judy S. read more

The Specialists are the best! I've had many different carpet cleaners over the years (that I've always been pretty happy with), but now that I've experienced James, Joycelyn, and their staff, they've taken the quality of cleaning as well as customer service to a whole new level. After having just purchased a house, I was worried that the previous owners' golden retrievers' urine was so bad that I'd have to rip out some of the carpet. And now 4 months after being cleaned, as best as I can tell the urine smell and stains are still totally gone. All that potential carpet replacement money was saved :-) They also did quality work on rugs and my sofa. I will definitely be using them again. Overall, they're lovely people who are excellent small business owners and do top quality work. It's a rare combination and I can't recommend them enough. read more

The Rug Specialists provide excellent service with terrific results at reasonable prices. They are very accommodating and will deliver the finished product to your home if needed. I would highly recommend their services. read more

Thank you James and your whole team for an excellent and professional job. We had rugs picked up cleaned and delivered in a timely manner. A week later we had 4 room carpets cleaned plus two sectionals. Randy arrived on time at 8:30 and did a great job. I appreciate the polite and friendly manner of the whole team. Highly recommend! read more

We're getting new carpet and I asked James to create running mats for us. He did an excellent job. The back of the runners has a felt finish so they don't slide and the binding is outstanding. I highly recommend James and his company. In a year's time when we will clean our new carpet, they will definitely get our business. Curt P Orangevale read more

Great job! Always on time and efficient and easy to work with. We use them every yea!

I have used the specialist for several years. It is easy to make an appt and they always show up on time and deliver what they say they will do. Very good with pet issues. Techs are very professional and friendly. Highly recommend them read more

Great friendly service! Called and was able to drop off same day and picked up two days letter. Rug looks great and the owner is very kind. Will bring any of my rugs here in the future! read more

James and his family were one of the most genuine people you'll ever meet. I would definitely do business with them again and the quality of his work was amazing, considering I have a dog and my rug was filthy and has not been washed for 3years. read more

We have a beautiful tufted wool rug that is 8x10. Unfortunately our nervous cat liked to pee on it again and again. We would use a rug doctor and spend a fortune on all kinds of enzymatic sprays and powerful chemical sprays. We would get a little relief but the urine smell would come back. One day we'd had enough and took it to the backyard and scrubbed it and draped it over garbage bins to dry. After it dried, we brought it in the house and it wreaked of urine still and the rug was completely warped from not lying flat while drying. I reached out to 5 different well reviewed carpet cleaners and none could help me until The Specialists. I emailed them on a Saturday and they called me the same day. They picked up and dropped off my rug for $20 each way. We work during their hours, so they allowed us to leave the rug on the porch on pick up day. They warned me that the process may take some time and not to worry. They had our rug for one month and when we got it back it was like brand new. It smelled fresh and clean and it look spotless. The staff were extremely friendly. When the specialist dropped my rug off, he offered to help me maneuver it in the room so I could have it positioned just right. The total cost for washing, de-urinating, reshaping and pick up and delivery was $379.90. We could have purchased a brand new rug for just a little more than that but we feel strongly about not filling the landfills whenever possible. Picture is the after photo. read more

The Rug Specialists - Carpet Cleaning Near Me - Fair Oaks, California

Jake did a thorough job. We had quite a few stains from our youngest pup, now you can't even tell where they were. Timely service. Great customer service as usual! Second time using this company and will use again in the near future. read more