My experience with Supreme Ford Service Service Center has been poor.
My 2008 Lincoln Navigator was hit by a wheel/tire that flew off another vehicle while travelling on I 10, near Slidell, Louisiana. The left side was hit by the flying object, damaging the driver's side quarter panel and blowing out the driver's side rear wheel.
I had the vehicle towed to Supreme Ford in Slidell for repairs covered by my insurance company.
After 6 weeks, the vehicle was ready. My husband went and drove it home.
Upon inspecting it, I noticed that there was no driver's side wheel well. I drove back and they agreed to install it. I also noticed that the driver's head lamp assembly was full moisture. I spent 30 minutes arguing with the service manager about how this moisture build up inside the headlamp assembly could cause the bulb to go out.
He said I had to comeback another day ( I drove 70 miles from my home) to attempt to replace it and stated that it was common for water to get inside the lamp assembly. I disagreed because my insurance company paid for a new head lamp assembly in the accident estimate, insisting that a new headlamp assembly should not leak in water and mine was full of water. This may be true for an old headlamp assembly, but this unit was newly replaced.
Approximately 6 weeks later, while in Colorado,
the bulb went out and when mechanics attempted to replace the bulb with a new one, it would not light up, there was a serious problem. The assembly, costing more than $1000, for a used unit, would have to be replaced, and by this time I had driven to Texas to work on my rental units. I had to avoid driving at night and still cannot drive at night which means I may have to cancel my planned vacation.
I have offered to show pictures of the faulty headlamp assembly and have requested that a new one be sent here to Texas, or alternatively, if the unit could be ordered now and be ready when I drive there on my planned trip to Florida. They said that neither of these was an option. read more