Three years in and these guys have been consistently great. Just got the 60k service done on my 2022 car, which includes a number of expensive preventive maintenance items. All of them necessary unfortunately. The service writers have been working with me to spread out the services across three service intervals to help ease the "sticker shock" and still get the maintenance done. Did some at the 54k, some more at the 60k, and the last will be done at the 66k. I have dealt with two or three Service Writers through this process and all have been very understanding and willing to help. The service department keeps good records and history of the car which also helps. Words of advice: whatever your car and wherever you take it, don't put off the preventive maintenance! It might be expensive, but it is still cheaper than tearing up your car or getting stranded by the side of the road. Maintenance is cheaper than repairs. Preventive Maintenance is very important to ANY vehicle! Over this time, they have remodeled the lobby and waiting area so it is very comfortable. Free coffee, water, nice bathrooms, etc. They ditched the Lincoln franchise so it is Subaru-only as of 2025. Good experiences and so I keep going back. I'm probably going to buy another car in 2026 and it will probably be from these guys. read more

I told them I needed to drive to Key West and back for a work trip. They finished up my initial issues but found a couple of critical issues. They tried to send me home at 5:30 with my tires not being aligned and "dangerously low brake pads" because Jason David he wanted to go home. His words not mine. I said I needed this work done before I drive an hour home. I felt unsafe driving home with my car in that condition. The mechanic said he'd "stay late to finish". While the mechanic was working on my car, the employee named Jason David told me, "If he (the mechanic) works a 4 hour long job and finishes it in 1, then he still gets paid for the 4 hour long job. He gets paid around 200,000 dollars a year." Then I get the bill (attached below). $833 on labor. I think they took advantage of me because they knew I needed the work done on my car right then and there. I am uploading my bill for financial transparency amongst customers. I do not want anyone to get hit with a bill like this. He fixed two additional issues and my bill went up my almost $1000. I had to charge this to my credit card which messed with my credit amount being used which affected my credit score in the middle of me refinancing the car. I am utterly disgusted at this Subaru store. All of my Subaru friends & I have affirmed we are never doing business here again. read more

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I dropped my car off for tint caught them driving my car days later they said it was to pick up parts. But why is a car dealer with hundreds of cars to drive using customers cars as work cars (seems overly entitled) also car came back with new scratches. As well they forgot to attach my skid plate and bill was $160.01 higher then initial quote. They said I didn't need oil change but still charged for one, read more

Baldwin Subaru - Auto Repair Near Me - Covington, Louisiana

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The service here is always helpful, professional and high quality. The service technicians always explain any issues and the cost and how long it will take. Usually routine oil changes or system checks are completed in an hour or so. Customers are kept updated. Everyone is very professional and courteous with quality and detailed work performed and everything always explained. It is a pleasure bringing my car here for service. read more

Got a great deal; post-purchase experience was not good. Went to YouTube to learn how to operate my new vehicle. Not good at returning phone calls or texts. Good luck with that one. Other than that, love the vehicle. read more

I was visiting my dad from Texas and the air in one tire was lower than the others. I bought my 2023 Outback a month ago in Texas and was worried about driving the 6 hours back home with the lower air in that tire. I called and a lovely lady named Brennan was super helpful and kind. She is a perfect example of what exemplifies great customer service. Thank you to Brennan and the service representatives who quickly took care of me. I highly recommend this dealership! read more

My wife has a 2016 Subaru Forester XT Touring that, for the most part, has only gone to Bryan Subaru for service. Following the natural disaster called Hurricane Ida, we needed her car serviced and were going to use the dealer. Since Bryan Subaru was closed, I decided to visit Baldwin Subaru once recent Saturday morning. I left very early in an effort to get there just before they opened, and arrived shortly after they opened. I was greeted by service advisor Kenneth Galliano and told him that I needed a 5W-30 full-synthetic oil change and a tire rotation. Kenneth was very nice, told me that there was only 1 person ahead of me and asked if I was waiting or returning for the car later. I advised him that I was a Bryan Subaru customer "in a pinch" due to Hurricane Ida and he was genuinely happy to help me. After inspecting my car and completing the job, he advised me that my front brakes needed replacing soon, as the pads were less than 5 millimeters in thickness. I knew the car would eventually need brakes, as it was over 5.5 years old and they had never been changed. I authorized the service as I knew he was telling me the truth, as I had been monitoring the pad thickness for almost 18 months. Kenneth had the service technician do the brake job and had me out he door in a respectable amount of time. The prices at almost any car dealership's service department are pretty consistent (moderate to high), but I am confident having OEM parts installed by the factory trained staff. All in all, this was a very good experience, and I highly recommend Kenneth Galliano. read more

Baldwin Subaru - Service Advisor Kenneth Galliano's business card. - Auto Repair Near Me - Covington, Louisiana

After 4 years of using Baldwin Subaru for all maintenance, I can no longer recommend this dealership. Service has really gone down hill in the last few years. I brought my new Subaru to Baldwin a few weeks ago to be looked over, as I bought it from a Carmax. Baldwin found things that needed to be fixed. I contacted the Carmax I bought the car from and they said they would pick it up to be brought to one of their shops for repair. I said "great! I guess I'll get a call from Baldwin whenever your driver can get there to pick up the car. They won't just give it to someone else." Well, I was wrong. Baldwin let a complete and total stranger pay for the repairs they had done and take my car from their shop without even so much as a call or text! Grossly unprofessional, unorganized and poor communication. read more

Awful! Awful! Awful! The management is awful. They are a deceitful and greedy dealership. My husband and I went to lease (co-sign on a lease) for our son who is starting his teaching career this month ... hence the need for a co-sign. He had his heart set on a leasing this particular Subaru. My husband , who makes well over 6 digits a year, who also owns an Audi A6 and a Mercedes SUV was told didn't qualify for a loan . This is a guy with a credit score over 800. He was told by the "guy in charge " that he has too many vehicles in his name despite his high income . Mind you , a younger less experienced salesman was initially taking care of our son and the lease . He was setting everything up for us . UNTIL "the man in charge stepped in."' He basically took the sale away from his less experienced young co-worker . He said if he wants to PURCHASE the car we can BUT HE HAD buyers who are interested in buying it although we had already entered into leasing the vehicle with the other salesman. This is very unethical of a manager to do this. It's shady, rotten and disgusting. SHAME ON YOU SUBARU for not putting your customers first and displaying your greed for a sale. I assure you we will NOT be talking very positive in our Northshore circle of friends about this business . We ended up at Honda and the first thing the salesman said to us after looking at my husband's income and credit was "How many cars would you like to lease." Meaning we had our pick of anything we wanted. We owned 2 Honda Pilots and 2 Acuras in the past and they have always been stellar !!! Not to mention they have a program for young individuals such as our son where they can eventually put the lease in HIS name and in the meantime build his credit. Moral of this story ... stay FAR from this Subaru dealership. They are your typical shady , greedy, car salesmen. At least the manager was . That poor young salesman got the rug pulled under him from his superior. Sickening behavior. Their loss . Not ours . read more

Always loved the service here. Guys are friendly, did not have issues with fluctuations on price quote for service costs. 50 starts out of 5. You don't have to worry about your vehicle with the crew at this location. read more

Had a great experience here at this dealership. The service advisor was Derek and he is very professional and helpful. My Forrester was serviced and repaired very satisfactorily. If I could give more than 5 stars I would. read more

Just had a great interaction with the Service Department. Our Service Advisor, Kenny, took great care of our Outback. My Wife took it in for routine service and it was quickly completed while she waited. This was our 4th visit but only the second Oil/Tire Rotation. Anyway, hope it continues as we plan to keep this car for a while. I do recommend that you make an appointment and be sure to speak with the Subaru advisor, Kenny.... read more

Great honest service. Went out of their way to make the experience as hassle-free as possible. Very impressed.

Honest & upfront. Did not try and upsell me, and offered to keep in touch if something in my price range came up. Good people. Only four stars instead of five because they didn't have anything in my price range. read more

I have visited the service department twice so far for my 2010 Subaru outback sport. The first visit was to have my breaks inspected because they had not been inspected since I purchased the car and to have my A/C serviced. I admit that I was expecting a typically bad dealership experience e.g. discourteous staff, delays, over pricing, and just plain old general frustration. I was happily disappointed. The staff responded very quickly. They were very attentive, friendly, and polite. I dropped the car off and did not have anyone to pick me up. Again I expected the worse, a long boring wait. Again I was happily disappointed. They offered me a complementary ride home and pickup when my car was ready. I was expecting to spend $200 to $300. Break inspections are free and my breaks did not need any other attention. The A/C was inspected and required some Freon, which cost me $75. They could have ripped me off, I had zero knowledge of any fair priced trustworthy repair shop to go to in the area, but they did not rip me off. They performed only the necessary work, did not try to charge me for anything else, and priced what they did do fairly. My second visit was prompted by an email from them notifying me of a routine inspection was due at a certain mileage. My car had 36,000 miles at that time (this year). Since I have never taken it in for any routine mileage inspection before and I am planning on not getting another new car until this one is 10 years old, I decided to take it in. It is a lot cheaper than to wait for it to breakdown, which it never has in 7 years. Upon arrival I informed them that this was It's first inspection. So I decided to combine the previously missed inspection with the current inspection. Dollar signs began running through my head. In spite of the increased unscheduled work I did not have to make another appointment. This time I waited for it. The work was completed in 2 hours. The price was fair and I was a happy camper. Oh yea, they will also wash your car, also a complementary service. read more

I recently went to Baldwin Subaru to test drive a vehicle I'd found online. After being made to wait nearly twenty minutes by the salesperson who was going to bring it around to the front, it arrived filthy and with 5,000 more miles on it than advertised. The salesperson then said it had just arrived on the lot and hadn't been cleaned yet. I pointed out the mileage discrepancy on the vehicle breakdown on the window and was again told it had to be a clerical error as the vehicle had just arrived. The salesperson even reference the stock number as proof it hadn't been at the dealership long. There was mail in the driver side door that I passed to the salesman in case it belonged to a previous customer who would be looking for it. After a test drive, during which the salesperson was dismissive at best, I asked for them to find the source of the mileage discrepancy. When they returned, they said an employee had wrecked her own vehicle and been driving the one I came to test for months. So I was lied to-twice-about how long the vehicle had been on the lot and why it was in the condition it was. The salesperson also saw the name on the mail in the car and must have recognized it as a fellow employee. I politely brought up my concerns to another employee, who invited me to sit down the the sales manager. Since I'd waited so long, I didn't have the time just then, so I was promised a follow up call by the sales manager to discuss my complaint. That call never came. Subarus may be great vehicles, but I would never purchase one from such a dishonest and unprofessional dealership. read more

Unethical liars! I brought my vehicle in for preventative maintenance. .. The service advisor started inappropriately texting me... And after i turned him down my car mysteriously had a supposed radiator leak... Had 3 other pressure test done...one of them at another Subaru dealership... No leak! When I went to the owner and GM of the dealership they tried to sweep it under the rug and acted like it was not a big deal read more

Baldwin Subaru - Auto Repair Near Me - Covington, Louisiana

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My sister went there to trade in a 2020 Pathfinder perfect condition with only 15,700 miles and they tried ripping her off by only offering her 22,700 for it. Went to the New Orleans dealer and they gave her 27,300. Beware of this ripoff dealership as they will take advantage of uninformed customers. read more

While I was visiting in Louisiana a few months ago, my car broke down and I ended up having to have it towed to Baldwin Subaru. I was only supposed to be in town for a few days, but the car mess extended my stay and I was really overwhelmed. I spoke with Kenny in the service department (and have multiple times since as my car is just now being sent back to my house) and he was one of the most kind and helpful people in an extremely stressful few days for me. So I highly recommend Baldwin Subaru! Their service is above and beyond and I would trust them with my Subaru anytime! read more

Mike White was awesome! Helped me with a custom order car and kept me updated for the 2 months it took to come in. He also gave me tips where to sell my current car when the dealership was unable to offer me an acceptable trade-in value. 10/10 recommend if you're looking to buy a Subaru. read more

Great family owned dealership that really took care of my car needs. No high pressure sales and I have found that their service department is very reasonable and effective. read more

Baldwin Subaru - Baldwin Motors got my 69 Lincoln running good with a new carburetor and few other mechanical fixes. - Auto Repair Near Me - Covington, Louisiana

Good Afternoon! I wanted to pass along some feedback that I believe Baldwin Motors would find helpful for current and potential future clients. We visited Baldwin Subaru on Saturday 4/18/2020 and met with Kenny who was extremely helpful and knowledgeable and unfortunately we are not able to do business with this salesperson due to an extremely negative experience we just underwent with the Subaru Sales Manager "Derrel". We were originally educated that all details related to the Subaru we wanted to purchase would be provided over the phone on Monday. After not receiving a call, we decided to call the dealership Tuesday 4/21/2020 to inquire on the vehicle in question. The sales manager would not even let me speak a full sentence without interrupting me, told me there are "8 million people in his dealership right now" so he couldn't be bothered to call us with information soon (we visited this dealership numerous times during the COVID pandemic and have never seen more than 1-2 other customers inside, and considering the special promotions and incentives every dealership is offering it is safe to assume sales are not at an all time high). After asking that the sales manager would allow me to finish my sentence he laughed over the phone and said "what do you want to say". When I asked for information on the car we spoke about on Saturday, he stated "The car you are looking for is a unicorn and you just need to wait". He then continued to laugh at his own jokes and threw out a price after confirming he does not even have confirmation from the second dealership regarding releasing/transferring the vehicle, which led me to believe he did not have a firm price in mind and just "came up with a number". On Saturday the dealer said "we are around $2k with your trade in" and today it is "your car is only worth a grand, it's in terrible shape and has a bad carfax and honestly we don't even want it, it is just for auction". I have been in management with AT&T for nearly a decade and I have never spoken to an existing or potential future customer like this. I absolutely love the Subaru brand and I have had nothing but excellent purchase experiences at Baldwin Subaru prior to this. I have chosen to do business with another dealership that is actually further from my home just to avoid doing any future business at this location. As stated earlier, Kenny the salesperson was extremely friendly, helpful, and knowledgeable. The reason we chose to do business elsewhere has nothing to do with cost, with a competitor incentive, or with Kenny. We solely chose to do business with another Subaru dealership, even if it costs more in the longrun, just to not have to do business with Darrel. He is an embarrassment to the Subaru brand, and Baldwin Motors should be ashamed to have him on payroll. Absolutely the worst vehicle purchase experience I've been through (this will be my 9th car purchase in less than 5 years). Please feel free to reach out to me directly if you have any additional questions regarding this situation. read more

Just bought a used Hyundai Santa Fe from Chris at Baldwin Motors. We did a LOT of searching around before making our purchase for over a month! This was the most honest and fair dealership we have found! I'm trying to sell my pickup private through private sale, after it sells I will need to replace it with something and will save myself a ton of time and begin my search right here at Baldwin Motors! Don't waste your time, start your new or used auto search here! Shawn read more

I was recently in an accident and found myself having to buy a car in the middle of a pandemic - YIKES. I previously had an ACURA, which I was happy with, but wanted to switch to a dealership near my home in Covington. Baldwin Motors fit the bill, but in more surprising ways than I expected. They employ a team of seasoned professionals who respected me from the moment I walked into the door, offer me a safe environment, there were no pushy salesmen, but instead a really nice, highly skilled, product specialist (Chris Guidry) who could answer my questions completely. The Lincoln Continental is such a fine riding car, it sold itself. The high quality experience continue on to Dennis, the business manager to complete the sale, and onto the Kenny, the service manger, who helped me later with a minor shake out issues. If you find your self needing to buy a new automobile during or after this pandemic, my experience was Baldwin Motors offered me a safe environment, a great prices (I got a great deal), a magnificent car, and they employ a team of nice, easy to talk to, professional staff to support your needs. HIGHLY RECOMMENDED read more

THE ONLY REVIEW YOU NEED TO SEE! You know, it's been several years since I bought my 2010 Subaru Impreza WRX STi SE from Baldwin Subaru, but I received my "Happy Anniversary" email from them today and I felt compelled to write a review of this outstanding dealership. I had just gotten out of the military a few months before and at 24 years old had only ever driven family hand me down type vehicles, but when I saw the LA Auto Show promo pic for the 2010 STi SE I knew it was time to pull the trigger on a car that I had dreamed of owning since I was a teen. The only problem was that this particular model was a limited run of 125 production units. I immediately assumed I would be looking at paying some unspecified amount above the MSRP as I began calling around dealerships in the Texas/Louisiana area. At the time I was working away in Minnesota, so I couldn't just walk into a dealership and have a face to face conversation with any of these dealers. Anyway, I must've called 6 or 7 dealers to inquire about the car, and I got responses ranging anywhere from, "you're definitely going to pay far above MSRP," to, "keep dreaming." I basically had dealers laughing at me for wanting to get my hands on one of these cars. Then I called Baldwin Motors in Covington, Louisiana and John Baldwin Jr. answered my call. Basically, John had a conversation with me about how he and his family raced these cars on the weekend and how passionate he was about Subaru and motorsport in general. We must've talked at least 45 mins to an hour. The thing that struck me about John Jr. was that he was sincerely passionate about these cars and about making sure his customers got exactly what they wanted. There was never even an inkling of pressure to make a sale or to put me in anything other than exactly what I was wanting. He was courteous, respectful, and unlike other dealerships, he took me serious about wanting this car. By the end of the call I had put down an approximate $1k deposit just to get the ball rolling, as this car wasn't even in production yet. After the deposit was placed, I was told that John Sr. wrote several letters to people at Subaru on behalf of me to ensure that I got this car. That, to me, is above and beyond service to me, and it made a very lasting impression on me. John Jr. actually agreed to sale this limited production car to me below ask price. I was shocked and thoroughly satisfied with my experience and still tell people all over the country that, if they are looking for a Subaru, make the trip down to Covington, LA and pay Baldwin Motors a visit. You'll be glad you did. read more

Baldwin Subaru - 2010 Subaru Impreza WRX STi SE. Dream car I purchased from Baldwin Subaru in February 2010. Thanks for the pic John Jr. - Auto Repair Near Me - Covington, Louisiana

I'm done with this location. We love the brand but will go to Baton Rouge in the future for our needs. Had different issues One time service department told us our vehicle was ready and the engine cover was seating in the driver seat in the customer pickup area. Another service wife told them about an issue with interior when she checked out paperwork said the issue was taken care of went into the car and issue was exactly the same. Had a check engine light issue brought car in to be worked on. Thirty minutes prior to closing I called the department to inquire the status and they told me had to order part. Not sure if they would have ever notified me that I wouldn't have a vehicle considering I told them that I had to walk from work to pick it up. After we took it home the car wasn't fixed and had an extreme delay in acceleration but was passed as completed. Don't know if they ever fixed the issue because I traded vehicle in. Bought an used car from them brought back two weeks later for oil change and was told that the brake fluid needed to be replaced. Inquired how they could sell a vehicle that needed brake fluid since the color was in red and then they stated that it was changed a month earlier (2 weeks prior to my purchase). Other issues that my wife has had with them but can't think of. Nice sales people and the service department advisors are also polite but can't continue giving them my business with bad service. read more

What a joke of a dealership! I took my Subaru in to have them check for a leak as well as replace a simple oil pan plug. Wow , what a horrible and expensive mistake that was. I was out of the loop until they tried to railroad my wife on the phone. She handled it with tact but was still talked to like an idiot by their so called service dept. head named Mark M. Well, they didn't service anything. After I paid them a good amount of money I brought my vehicle home and then to another mechanic. Here we go : The area where a mechanic would be looking for a oil leak wasn't even cleaned. They lied and said they put dye in the engine to help them better locate the suspect leak. I drained the oil and thoroughly inspected the undercarriage. No dye!! The light bulb they said they changed burned out instantly when I turned the lights on in which I explained to them upon my first conversation with the supposed intake gal who was only interested in hearing how much up sale she can pin you for. A useless position. The initial issue I wanted them to see to was an AF sensor. They said the part would be at least 2 weeks to arrive. Well, I took the old one out and looked up the part by the no. / nomenclature and found one from a certified Subaru parts dealer that was the EXACT match. I put the part in in 30 minutes as it was not the easiest to get to. I don't have lifts or fancy tools to do this. After I replaced the AF sensor myself I moved to the oil leak. Well, there it was after I took a spin around the block , I crawled back under the vehicle and found the leak as obvious as can be. I guess the Subaru crack mechanic didn't wear his glasses that day. Either you know your job or you don't. He obviously does not or he is dishonest as they come. Either way the entire staff at this dealership has yet again failed. The whole time I witnessed Mr. Baldwin walking around shaking the hands of the helpless consumers smiling and acting like he is the saving soul of the Subaru consumers. I did all the work myself for a fraction of the cost and I did it the right way with the same exact warrantied parts. My Subaru has run excellent since I fixed it. My warning to consumers is be vigilant in your research and beware of dealers like Baldwin who ONLY want to get your money. I have been to Subaru dealerships in Everett, Wa. , Bellingham, Wa, , Austin, Tx. , Houston, Tx. , Seattle Wa. , Jersey City , NJ , New York, NY and I can honestly say that this dealership should be relieved of their privilege to sell and especially claim to work on these vehicles. Subaru needs to be aware of this inept and dishonest establishment. Guy H. Covington , LA. read more

I paid to have my catalytic converters replaced last year when my check engine light came on. Last week while driving on the interstate to visit family for the holidays with my toddler, my car breaks down. I had my car towed to a local mechanic because I was too far away from the Subaru dealership. The mechanic informed me that my catalytic converters were out. I asked how that could be since I had them replaced less than 5,000 miles ago. Sure enough he replaced them and my car works like new. I'm not sure what Baldwin did to my car when I took it in last year, but it sure wasn't replacing the catalytic converters that they charged me for. Will never use them again! read more

I'm specifically taking the time to say that Dennis Ploof in finance over there provided some really outstanding customer service. I needed to extend my warranty and there was a typo on my bill of sale that was creating an issue. He went above and beyond to help fix that, and gave me several quotes for extended warranties - ALL of them below other quotes that I had received. A little customer service goes a long way - and I was happy to buy that extended warranty from him. read more

I believe they are very dishonest here. I suggest you DO NOT GO HERE FOR SERVICE!! I brought my truck in to get it fixed and I called them after a week and they said they "hadn't diagnosed it yet." Turns out they didn't even pull my truck into the garage for over a WEEK... I only found that out because I went there to get something I left in the vehicle and it was still sitting in the lot outside the garage. Technically the statement you "haven't diagnosed it" is true if you haven't even looked at it, but it's definitely misleading and unacceptable. They gave me a bunch of excuses which I have to believe were completely bogus. Then they told me I should bring back my truck to the first dealership I went to before since the part the first dealership replaced was the one that was messed up and that it's likely under warranty... When I called the first dealership they told me that excuse is BS because any Lincoln service/ dealership has to fix a product under part warranty(as my part was because it was just replaced). So after I told Baldwin that if it's under warranty they have to fix it, their strategy changed to telling me it was a different part that was messed up!!! I believe they almost conned me into paying for the same part again but they messed up by taking too long so I went to the dealership and saw that it STILL HADN'T BEEN TAKEN INTO THE GARAGE... Almost 3 WEEKS LATER. I tell the guy this is BS and I'll just buy the part from them and install it myself... Then he tries to sell it to me for about $350... I look online and the part he told me had to be replaced is $15(a bearing for a wheel is around $15... A wheel hub which is the part under warranty is $300+... Online it's $150 but dealerships are dealerships. Oh and a wheel hub normally includes the bearing so tell me how that works???). So did they try to sell me the same part(a wheel hub)? I have to believe it is complete BS. I left and didn't give them a dime, and they let me because I think they knew what they did was wrong. I wish the dealership had just told me they weren't willing to replace it because they couldn't make enough money on the part. Because that is what I believe is THE TRUTH OF THE MATTER. So to summarize, I think they strung me along for nearly three weeks which was extremely inconvenient to me, my job, and my family... And they barely, if ever, called me. I almost always had to call them. And when they answered the phone(rarely) I always asked for my service representative, Johnny, who would either have me put on hold or just keep stringing me along with the excuse like "we haven't diagnosed it yet."(I eventually got him to admit they hadn't even pulled the truck in to the garage to work on it). I believed you should NEVER GO HERE. I hope you PLEASE SAVE YOURSELF FROM THIS TERRIBLE PLACE! read more

Called on a Monday, worked with Kevin Nicolle and had a great experience. Service is wonderful, no complaints.

Dealing with sales is not fun, but your staff, especially DonnaLee Kubanscek made everything efficient, easy and actually fun!! See you all real soon! read more

Wonderful family owned company. Anytime that I have gone in everyone has been very professional and helpful. My car battery recently died and left me stranded, when I called to see if they would be able to get me in, they offered to send someone out to jump me off that way I wouldn't need to call a tow truck. Within 20 minutes the owner showed up got my car started and followed me to the dealership and got my battery changed. The whole process took maybe an hour from the time they jumped my car till I left the dealership. Baldwins goes above and beyond to insure their customers are happy. I tell anyone that will listen how wonderful they are and look forward to doing future business with them. read more

Poor service, poor follow up. Had my Subaru Outback recall done here and they did not do it correctly. I had to take it so where else to get it done correctly. Stay away from this dealership. read more

- Respectful of my time and listened to what I said. The experience was a delight! I look forward to returning when my car is ready for service! A.Gunz read more

Very friendly over the phone, in person, and very accomodating to my schedule. Had an illumination kit installed quick and it works great. It really was a great experience. read more

I've used Baldwin's service department for years. Randomly needing air in my tires due to weather change. Now take into consideration no one thinks you'd need an appointment for a little air & battery check. I felt bad interrupting a busy service department, without hesitation the four people I encountered were as helpful and nice as could be. Tires aired, battery great, until one of the mechanics informed me of a nail in one of my tires. I was so happy I stopped at Baldwin because I would've never noticed the nail. It's just unfortunate I only payed attention to three things that day, gas gage, radio & air conditioning. Unless the information pops up informing me that somethings wrong with the car, I'll stay focused on my mission of the day. It took at least an hour for my disruption. The last accommodating thing Baldwin did was quote a price on a new tire, at my request. Thank you Baldwin Motors! You went above and beyond being helpful with a smile. I'll be back! read more

Was in town visiting family and stopped by Baldwin Subaru. They had the car I wanted in the trim I wanted so a deal was made and I've loved my Forester since. The buying experience wasn't as good as it might have been and I won't go into detail but the after sales experience was very well done and essentially removed some of the not so great memories of the purchase day. I've done all of my followup service back home. My advice, shop around and you most likely will find a better deal. If you must purchase here you'll be mostly satisfied I suppose. read more

Almost a month ago went into their dealership to test drive a vehicle. I had gotten a $50.00 gift card offer off their website if you test drive a vehicle. When I handed the salesman the gift card paperwork he made a face. I asked him what was that face for? He stated "people" come into here all the time wanting the $50 gift card and don't buy anything. I let it go and we continued onto the sales floor after the test drive. The sales manager sitting at the desk looked directly at me, didn't say hello, how are you, nothing. Actually, he had a sour look on his face and then was talking down to another salesperson. I asked my salesperson is he upset? He just shrugged his shoulders. They gave me a price and seemed to not care if they sold a vehicle or not. I went down the road to test drive a new VW Atlas and bought it! They lost a sale because of their bad attitudes. We've owned several Subaru's and they're great cars. However, if you cannot be friendly when someone is buying a $40,000 car, I'm sure as heck sure you won't be helpful if there's an issue with the car after the sale is complete. My advice to the owner is to find a new sales manager who is friendly, shows respect to his sales force and above all puts the customer first. Oh, I never received the gift card either. read more

Service got me in easily for regular maintenance on my Ford Explorer. They were very honest and fair on pricing. They explained in detail what repairs needed to be done and spent time with me. They went above and beyond. I would recommend to anyone needing to purchase or service a car to go to Baldwin Motors. read more