I'm 2.5 years into driving my Hood vehicle. I absolutely love the truck, but I do have a list of…read morecomplaints, especially considering I had to make a loan or sign over my firstborn to get this thing - why is half a car so expensive? Just kidding, this thing really is badass and worth every penny. Still, you expect some things. One, the truck is lifted, so it doesn't fit in their wash, which means the truck hasn't been cleaned once by Hood. Not even after delivery. Not even a vaccuum or clean windshield. I hope regular vehicle owners are having a different experience. For an $80k truck and a $180 oil change, surely someone could pass a vacuum and wipe the windows down. My right speaker was blown during one oil-change visit. That took months to fix, and the service guys acted like it was my fault. Guaranteed it was not - the same song was on (Apple Car Play) when I dropped it off and picked it up...that rattle wasn't there before. It was fixed under warranty, but not very nicely. What's up with that, anyway? Why are dealers so upset about warranty work, don't they get paid by GM for that? Either way, warranty or paid work should still be done with the same smile and gratitude, in my opinion. Didn't mean to make the review a bitch session - there's lots to brag about. The shop is clean and well organized, the coffee is hot, and Ms Debbie always has a smile for me. The shuttle drivers are super cool, and I've been fortunate to be the first drop off every time, always making it to work without a hitch. It's an opinion, and not a reflection on this dealer in particular, but I sure do love me some Chevy. I'd buy another car from these guys without hesitation...I'd just be sure to get that carwash/vacuum promise in writing first. :)

Recently purchased car #5 from Hood Chevrolet in Covington. While shopping for a car can be…read morestressful, our experience with Mr. Bill Chaucer and the Hood team was incredible. Mr. Bill was extremely knowledgeable, very patient, and we never felt pressured. There is a reason why we keep returning to Hood Chevrolet when in the market for a new car and it's due to the caring nature and excellent service that the Hood name delivers.

Just bought a $50,000 car. When I got home, there were two plastic bags, later described as body…read moreplugs, in glove box. I notified my salesman but nothing but crickets. I found out that these were to be installed. I installed them. Should I charge shop rate back to dealer?

We will never take our vehicles back to Northshore Toyota for service. Making an appointment with…read morethem is a joke. We brought our 2017 toyata in at 10AM today for an oil change, tire rotation, and a new battery. When we called at 2:30PM they were testing the battery. We wanted the battery replaced, not tested. We paid for the oil change and tire rotation and will never again make an appointment with these folks (or purchase a vehicle here). Now we have to go find a battery.

We recently purchased a vehicle from Eddie Tourelle's Northpark Nissan in Covington and had an…read moreexcellent experience from beginning to end. Brandon Akkawi was our salesperson, and he was incredibly kind, patient, and never once made us feel pressured. He was very knowledgeable about the vehicle we chose and took the time to thoroughly walk us through all of its features and details. Brandon, thank you for making the entire process so easy, enjoyable, and stress-free. We truly appreciate the outstanding customer service!

Every time I visit, I receive excellent service. I usually come here for oil changes and just…read morestopped in for a key fob battery. Everyone is friendly, welcoming, and knowledgeable.

My wife and I bought a new Palisade and Shepherd was a great salesman. Ben in Finance walked us…read morethrough all the paperwork and we had ourselves an excellent vehicle and experience. Thank you guys.

Michael Swan was an amazing sales rep. Professional, diligent, patient, responsive, incredibly…read moreknowledgeable and considerate. Gave us just info we need to decide without pressure. He is a perfect ambassador for any dealership. He was the major reason we worked with this dealer for a purchase of our first Hyundai and we received a very attractive offer and proposal from him. Between our decision and final delivery, Michael had done everything to exceed our expectations, including having the vehicle delivered to our house on July 4, 2025 with a full one hour review of all of its features and handle all documents digitally (welcome to the 21st century) The vehicle had just the colors and features that we requested and more; all within finance parameters offered by Hyundai Finance that matched our budget targets.. I would highly recommend Eddie Tourelle Hyundai and particularly Michael Swan to anyone who asks about Hyundai dealers near New Orleans. In addition, Josh Ansardi in Finance, who patiently and professionally answered my numerous questions late into the evening, contributed to make the purchase and delivery experience as flawless as can be. In 50 years of my car buying and leasing track record, Michael Swan and Josh Ansardi facilitated a very low stress experience to reach an outstanding car buying outcome , for which we are grateful

I got this text from HoC this morning:…read more Hello Petunia (it's her car), this is your Service Concierge with Honda of Covington. Thanks for allowing us to service your [ride]! Is there anything we could've done to give you a more excellent experience? My response: "Ha ha ha, I guess you could have come and picked the vehicle up, then dropped it off to me...or filled the tank, like any of us can afford that. Nope, you guys have been excellent to us since they day we bought the car. I still remember the name of the first dude that serviced our ride, if that tells you anything about how much we appreciate the service." We bought our ride from these folks in 2018 and have been super-happy with the service department since. My kid had bought a car from them the year before and the finance guy, Micah, still remembered my name...and the model of the car my daughter bought. That's customer care. Or, maybe I was a sucky customer and memorable for my level of suck? Nah.

I would not recommend spending one dollar at this dealership. Bought a 2023 ridgeline in mid April…read more2026. Certified pre owned. Also bought their extended warranty. I took the vehicle in for an oil change at 45k miles. It needs a battery according to them and the sales department is not willing to take care of a customer that is less than 3 months after purchase. This repair would have cost the dealership less than 200 dollars. Now they will not ever get a dollar from me. I will tow it to Slidell or across the lake before it goes back to them

I purchased a vehicle here and elected to include several optional products. Within 30 days, I…read moredecided to cancel those products and submitted the required cancellation forms to the finance department. After receiving no response to follow-up emails, I returned to the dealership in person. I was given copies of the signed cancellation forms and told they had been sent to accounting. However, after contacting the administrator, I was informed that the cancellations have still not been submitted. I am concerned about the lack of follow-through and communication. I am simply asking that the dealership process the cancellations that were already completed and agreed to. I would appreciate prompt resolution and confirmation that this has been submitted. Edit~~~~~~~~~~~~~~~~ You can see below where Todd, working on behalf of the dealership, stated that the issue had been resolved. That reply was posted roughly four weeks after my original review. However, the matter was not resolved at that time because I had not yet received the refund. The dealership cancellation form states that processing would take 4-6 weeks. After 8 weeks, I had still not received a refund, and my lender had no record of any funds being applied to my loan. As a result, I sent a formal demand letter. The dealership later informed me that the check had not been sent. According to the documents and tracking information I received, the check was dated approximately one week before it was mailed and was mailed shortly after my demand letter was sent. For anyone considering optional products, make sure you understand the cancellation process and keep copies of all paperwork. If you cancel products, document your communications and follow up regularly. Also, make sure you receive an itemized breakdown of your purchase. I did not receive one at delivery and had to request it afterward. In addition, when I picked up my license plate, I did not receive the registration window sticker and will be obtaining a replacement through the OMV. At the time of this update, more than nine weeks had passed since the cancellation request and the refund still had not been applied to my account. Based on my experience, I was disappointed with the handling of the cancellation process and the communication surrounding it.

Last week my mother who is almost 83 got swindeled into going to Covington Kia by her…read moregranddaughter. My mother who has not driven in over 18 years and not in sound mind signed a contract for a brand new car, even though she has NO INCOME and hasnt worked for 20 years. In all my years I have never heard of a dealership not verifiing income. Neither my monther or her granddaughter have valid drivers license or any type of income. But they let them drive of the lot with the car. We went the very next day to see if the dealership would let my dementia parent return the car as it had only been 24 hours but they were told too bad! Also we asked how they slept at night having a 83 year old women not in right mind and could pass away at any time sign a 40k car loan for a car worth 18k, they said they slept like babies on 3000 thread count sheets, and doesn't matter to them. They wouldnt even consider doing the right thing. And before the owner comes on here saying this isnt true, we have it all recorded. Update** I am in no way a salemens or in the car business. Nor would I ever want to be if these are the type of things that sales people have to do to make money. I have called PNC finance who got tricked into financing this car and made an incident report. They will be contacting your dealership soon.

Top notch service. Completely changed my opinion on buying…read morea vehicle. Tristen was very genuine. Had great conversation with him. Jessica was very knowledgeable and helped facilitate everything for the admin side. CarMax is straight forward and fair. don't waist your time with a shady traditional dealership.

I didn't buy a car here (yet) but I had a great shopping experience. We were greeted quickly, given…read morea layout of the lot and left to our own devices. We were able to easily shop several cars, narrowing down which ones would work for us and which ones wouldn't all without interference by pesky salesman. When we did have a question, we went to the desk and received help. So, while I can't comment on buying process, the shopping process gets two thumbs up!

This was the best experience I have ever had for service in a dealership! Hands down! Thank you…read moreBaldwin!

I've bought and serviced multiple cars here and would highly recommend the sales and service…read moredepartments!

I highly recommend their service dept. Efficient. Reasonable and great friendly serviceread more

BEWARE - SCAM ALERT: This dealership should be absolutely ashamed of how they operate -- or maybe…read morethey should just print "we do shady things" on their business cards and save everyone some time. I came in as a single mom, ready to pay full asking price -- which, by the way, was already over Kelley Blue Book -- and somehow they still found a way to squeeze out more. Enter the $1,300 AutoGuard mystery fee! Never agreed to it, never asked for it, but there it was, baked into the paperwork like it was grandma's secret casserole. Only after I committed did they suddenly inform me it was "non-negotiable." Cute. Salesman Derek, and managers Tom and Paul, pitched me a story that the brakes, tires, and windshield would be fixed before the sale. Fast-forward to post-deposit: plot twist -- "Actually, we'll do that after you pay in full... and you won't get the car till the end of the week." Oh. So now we're playing Dealership Theater? As a cherry on top, I politely warned the next poor soul in the showroom about the scam. The finance manager didn't like that. He marched out and yelled at me in the parking lot for "being disrespectful to their customer." Sir, warning someone about your own shady practices isn't disrespectful -- it's a public service. This place doesn't run on transparency -- it runs on pressure, misdirection, and the hope you'll be too exhausted to fight back. I came expecting a car sale. I left with a PhD in dealership manipulation. At the end of the day, I bought the car -- not because they earned it, but because I'm a struggling mom who needed to get the hell out of there. And guess what? I ran into that customer at the gas and come to find out, they apparently told the next customer that exact same thing -- that I was "going through a bad divorce" Classy. Also, I was told the $1,300 AutoGuard fee was "mandatory and on every car." But when I chatted with that same customer? He said they told him it was totally negotiable. So... which is it? Mandatory for moms, optional for everyone else?? WTF. Disgraceful. And embarrassingly on-brand for 2025.

buyer beware!!!! I believe the website indicates it's an…read moreauto auction out of Atlanta and not related to the small car dealer in Abita Springs LA. This company is an online auction for repossessed cars. they tried to sell me a car. the VIN given was an invalid number, the car was different in photos than descriptio. red flags everywhere. done get scammed by Abita Motors Auxtion.

Rarely do I leave reviews but I felt that this is REALLY important. Abitamotors.com auction site…read moreis a SCAM. I was interested in one of the cars being auctioned at their site, so I looked a little deeper into their business. Initially, i found a couple of online forums that provided positive reviews about the "auction company" but the words used by the original posters were eerily similar. Sure enough after using Google lens to investigate one of the pictures used on their site, i found all the pics posted at another auction site with a YouTube video posted two years ago. I guess you really can't trust online forum posts or reviews anymore. Either they're posting the reviews themselves or have friends and family posting them. SMH. I almost completed their registration process of uploading my driver's license pic and a picture of me holding my driver's license. One can only imagine what they intend to do with your information.