Love a Toyota ! such a great product!I had a Toyota sequoia for 16 years and it was a vehicle I…read morejust loved! Wish I had Highlander Grand limited.

My experience with the service department was not good. Difficult to even schedule an appointment…read more(in fact had to call the manager to do so) and then after they examined my Bluetooth for an hour and a half while I waited, they said that they needed another few hours to diagnose the problem. The only shining star was Val!!! He's going above and beyond to rectify this situation for me. He is a first rate indiviual... truly cares about his clients and is sincere and hardworking. Val is the only reason I'd return to Carlock Slidell to purchase another vehicle or recommend this dealership. He deserves a raise!

My wife & I recently purchased a barely-used Trailblazer from Michael James @Lakeshore, & can't…read moreemphasize enough how easy of a process it was. I can't speak to other people's experiences, but our process with Michael was no-nonsense, to-the-point, with no sneaky add-ons, etc. 4 text messages, a quick test drive, & we were sold. The entire exchange, including our dealings with the finance dept. were quick, painless, & pleasant. I'll gladly return or recommend.

I brought my 2019 Ram 1500 5.7 L into the Dealership on 9/30/2024 due to a ticking noise that…read moresounded like the infamous cracked exhaust manifold which is very common with ram trucks. Luckily I was still under my manufacturers warranty or so I thought. After the Service Advisor Chris looked at the truck he confirmed it was one of several possible issues and that it would need to be further investigated. With the earliest time for an appointment being 10/14/2024. The dealership was unable to repair or order my part until 3/17/2024. It took the Dealer 5 months and 4 days to order a part for my repair. This repair is a COMMON issue on these trucks. The service advisors did not provide any update to my work and ignored messages left on voicemail. The only was to talk to them was to show up to the dealership once every few weeks for an update. After repairing my truck due to my service advisor CHRIS Poor paperwork skills. The dealership did not honor the manufactures warranty because it had expired on 10/13 and my truck was not Diagnosed until 10/14. Even though I was told for 5 Months and 4 days that this work would be cover under the original warranty. I strongly advise anyone with warranty work to go to another dealership. The advisor and management simply do not care about providing a good customer experience. No attempt was made to honor the manufacturer warranty even though it was the dealerships fault for not recording the correct documentation.

I am the type of person that speed walks past the kiosks in the mall because I don't like pushy…read moresales, so going to car dealerships is kind of an anxiety-driven task for me. I had visited Honda of Slidell twice; the first time was to look at older Honda CR-Vs and the second time to sell Rhonda the Honda. The first time, I made an appointment online and met with one of their sales guys. He was very kind and the test drive was fine, I just didn't love the model of the year I was looking at though it was the year I was in the market for. I didn't receive a copious amount of phone calls following my visit, and I appreciate that the sales guy I had worked with didn't push it with me. As luck would have it, I was able to buy a Honda CR-V from a family member, and needed to get rid of Rhonda the Honda. I had put an Instant Cash Offer request in online and a couple of dealerships popped up for me to have the car inspected with Honda of Slidell being one of them. I was contacted by someone from this location asking if I'd like to set up an appointment and I had one on the books days after I made the request... Now let me tell you a little about Rhonda the Honda, a 2007 Honda Civic that had seen better days. She was in pretty bad shape. I really don't even know how we got it to this location without her kicking the bucket. While I had high hopes of getting a certain amount, I knew in my heart that she wasn't worth much anymore. That being said, John Roberts whom I worked with this time around, still put her through the maintenance check and came to me with the laundry list of issues my ol' Rhonda had, and why it wouldn't be the value I had had in mind. I still felt the need to negotiate a little and he acquiesces, taking my request back to his boss. With a clear explanation, he found a middle ground and we shook on it. To be honest, it's that feeling when you sell your textbooks at the end of the year, and are kind of sad, but also kind of happy to be rid of them. The process was quick, and the check came in no time. John Roberts was very kind, knowledgeable, and not in the least bit "car salesman-y" to me. I had had a guy friend there to help me get a ride back and at no point did John direct the conversation to him which I know is sometimes an issue women have on car lots. So thank you, John, for buying my sweet ol' Rhonda the Honda, and I hope for your continued success at Honda of Slidell.

I had an eight year old Honda Pilot that unfortunately needed a new transmission. I foolishly…read moredecided to have it repaired/replaced at Honda of Slidell. I should have listened to my gut feelings and went to an independent transmission shop. I received an estimate from the sales service associate for the transmission replacement with a very high markup. The final price was significantly higher than the estimate, since it is already overly inflated. Honda of Slidell added freight charge (this isn't included in the price) and other hidden fees which she, Misty, sales service associate, could not explain. It was the typical "Bait and Switch" tactics there dealers utilize. On tip of that, my car is mousing the windshield fuel panel and multiple clips when the transmission was replaced. Lesson learned! I would only recommend taking a Honda to a dealer if it is still under warranty. American Honda considers my car old, so they and Honda of Slidell was not going to assist me for their faulty products. I have five Honda's, with four purchased new. Thanks Honda - so much for customer loyalty and product support. I am beyond disappointed in Honda of Slidell. I will absolutely inform my patients, family, coworkers, friends. Etc about the poor service at Honda of Slidell.

I scheduled an 8:30 a.m. service appointment online and assumed my car would be serviced around…read morethat time. When I arrived, I was told there were several cars ahead of me and that they service vehicles on a first-come, first-served basis. I asked why I even had an appointment, and I was told by the service department they don't actually honor appointments -- the online system just "lets you schedule one." This was extremely frustrating and misleading. If appointments aren't real, they shouldn't offer them. I rearranged my morning for nothing and ended up waiting behind walk-ins. Very disappointing experience.

The service department is very poor on customer service. They provide almost no information on…read morewhat is happening with your vehicle. They have a service update app that they provide, but in my 3 visits for oil changes, not once has anyone updated the app. They also give you a number to text with questions, but don't respond to text messages. Needless to say, I was very disappointed in the service I got today, Feb 26, 2026

I bought a car from this dealership and it has been a HORRIBLE experience. The car came with 2 key…read morefobs which was part of the negotiated price, about a week after I bought the car I had to use the spare fob and it did not work for my car. I tried changing the battery, still nothing. I called and they said to come out and they would deal with it. I drove the 30 miles and they decided I needed to come back to see the manager. Came back another day and the manager said I needed to pay $150 to get the key fob reprogrammed. I threw a fit and got him to agree to reprogram it for free. They then realized that the "right" people were not there to do that and I would have to come back again. I called to make an appointment to get this done and was then told I needed a whole new key fob, which they would not pay for and that was $900, when I have had the car for less than a month!!! Second issue with my purchase, with all the add on CRAP they try to sell you, the salesperson told me their Premier Defense would cover any scratches, chips and dings - just bring it in and they will fix it free of charge. Well, that sounded worthwhile to purchase, so I negotiated the price of the add on crap based on that. Got my first ding and took it in to get repaired and was then told that the sales agent made a mistake and that the premiere defense only covers bugs and sap. I am not the industry expert, they are SUPPOSED to be, but they are not standing behind what I was told and sold. They lie and cheat and steal. VERY DISREPUTABLE sales force and management. Think twice before buying here - THEY DO NOT STAND BEHIND THEIR WORD

First I would like to thank Heidi for delivering my temporary tag to me. She went above and beyond…read morethe call of duty. My car buying experience started February 6, 2026. We came to terms on a deal for a 2018 Nissan Nissan Armada Platinum. The numbers were off when I checked them and agreed to change them. When we test drove the SUV it had to be jumped off. They assured me that they would put a new battery in for me. When I picked up the suv on 2/18/26 the battery had not been replaced yet which delayed me picking up Armada they had 2 weeks to get it done. They delivered the SUV without putting on the front license plate holder. It was in the back of SUV leaving me to figure out what it was. After having the SUV for about 5 days, Finance Department called and said they didn't have a purchase order on the Armada so I went back Monday 2/23/26 and by then engine light came on and they flashed it it was a simple fix evidently the gas cap wasn't on all the way, the salesman that filled it up may now have tightened all the way. When I got home Monday 2/23/26 Tyler called and asked for my temporary tag number or a copy which I never received. I remember asking Adam about a temp tag I told him on the day I picked suv up i have a Matt Bowers tag on the back do I need a temporary tag he said no. I offered to come get the tag and have them put the front license holder on for free and be compensated for some gas. They agreed to put gas in it, I was told by Adam that they would not install the license plate holder for free they wanted $170.00 labor which I refused. The Armada should have been delivered with that license plate holder already on it. 2 positive things came out of this Heidi delivering the temp tag and they flashing the engine light. The rest well not happy. The mistakes made in fiancé and $170.00 labor to put on a license plate holder that should have been installed before I picked the Armada up. I would be very reluctant to do any future business with them and probably would not recommend them. Thank you George Clements

Started out great BUT once papers signed they screwed up our county we live in paperwork delayed 2…read moreweeks and then the sales tax check they sent was not enough. They did not reimburse the tax money that was promised that they messed up. (135.00 we had to pay out of our pocket)Sent text to sales rep Rachel she said hold off because its complicated not to call Chase the GM(very fishy) Dwayne never got back to us on calls, so unprofessional! Reported to BBB not that it matters they aren't even registered with them which is not good for this business AT ALL. DO NOT BUY FROM THEM ONLY TROUBLE! Unless you live to be seriously stressed out over a sale that you are neglected at every turn go ahead enjoy. A car purchase is hard enough without dealing with finance issues. We are good people and Never deserve this shameful horrific treatment from a business EVER.

Phillip in service has refused to service my vehicle, bc he failed to explain that I needed to…read moreprovide my own ride home when keeping my car overnight. My car is under warranty, and he is very aware that there is a problem where my engine may need to be replaced. I've never been treated so awfully ever. This man needs to be coached on how to treat customers. This place lacks customer service skills.

Pray to God that you don't break down (under manufacturer warranty) near this dealership.. The…read moreservice department will shrug their shoulders and tell you sorry about your luck ... Do better .....

Let me tell you! When I say Gabrielle and Travis went above and beyond for my family....Baby they…read moredid. They made the impossible, possible. If it were not for them pushing and trying we would not be driving this 2020 F-150 today. Go see my people today!!

Poor customer service from the service department! I have brought my vehicles there in the past,…read moreand haven't had much success! But this time I was directed there from GM due to the fact that I was having issues with my 2009 Tahoe LTZ! All 4 door lock actuators are failing, failure of the driver side running board motor, alc 2.8 failure, and a cracked dashboard which is a safety recall on the 2007 Tahoe! I dropped it off there at 9:30am, and just called over there at 4pm! They hadn't even looked at my vehicle yet I told the service manager, Mary, that I would need to come by and pick it up as I had to drop my kid off at football practice! She just said ok. Didn't suggest making an appointment for tomorrow morning or anything! I would have thought if the dealership was too busy to get to my vehicle today, they would have, first, called me & definitely prior to 4pm when I had to call them to get status on it! I am going to call GM tonight and see if they have another service provider in the area! I am willing to drive to Covington or New Orleans from Slidell to avoid going back to this dealership again! Very unprofessional at the very least!