Had a bad experience the first time I used this service department, and obviously nothing has…read morechanged. Decided to give them another try, as the first time they had just transitioned to a new owner. However, go with your first impression ALWAYS! This second time, I asked and confirmed not once, but twice with the service coordinator who called to confirm my appointment, that a $25 promotional discount was applied to my service appointment. Well, it wasn't and the service person who waited on me would not honor the discount. I don't know who manages this place, but the level of employees working in service is 00-1! WILL NOT ALLOW MYSELF TO BE TAKEN AGAIN!!! Toyota of Covington is my next dealership of choice... and, I WILL file a report with the Better Business Bureau this time.

Love a Toyota ! such a great product!I had a Toyota sequoia for 16 years and it was a vehicle I…read morejust loved! Wish I had Highlander Grand limited.

Buying a new car at Lakeshore was a great experience…read more My last review of a car dealership was super sentimental and drawn out. I think people skip over reviews like that so I will do my best and try and keep to the facts. I am a lover of all things automotive. If money were no object, I would have a fleet of cars, trucks and SUVs. Others may look at cars as practical things to get them from point a to point b, but for me it's way different. Driving is something I must do. I love it. I need it. I dream about it. Ok. So much for not being sentimental. One night I was driving by Lakeshore and saw a car sitting out front. I was impressed by it so I drove down the service road and checked it out. The closer I got the more my jaw was agape and I may have even hugged the car, or worse. I was kind of in the market for a car, but a different model and a different color. There was something about that car though that pulled me in. So I did what any car nut would do and emailed the dealership as soon as I got home. The next day they were open I received an email from Dustin Simms with a quote. Wait, did a dealership really just send me a quote after one email? Hell yeah they did. Not only did they send the quote, but it was incredibly fair. I explained to Dustin that I wa sin the market for a different model, but I did really like his price, and the car. We set up a test drive even though I knew better. After that drive, it was pretty much a done deal. I was hooked. A few days later I brought in my trade and drove the car again. They definitely knew what they were doing giving me those keys. After reviewing my trade they offered me a price and I felt it was low. There was a little back and forth, but ultimately they came up and I feel like I got an incredibly fair deal. There was no high pressure sales techniques and when I said no, they accepted it. Dustin was truly awesome and I enjoyed working with him. I went in a few days ago and picked up my plate and he saw me coming. He greeted me, and made sure I got what I needed even though he didn't need to. I'm very pleased with my car even if it isn't as flashy or cool as my old one. I'm incredibly pleased with this dealership and in particular Dustin Simms. If you're looking for a new or used car, I encourage you to contact him directly. Note: I know I said no sentimental, but trust me, I could've gone way back in to my childhood on this one.

This Lakeshore Ram service department sucks. Apparently when they don't know how to fix your Ram…read morethey just refuse you service instead of dealing with helping the customer. The manager is a real piece of work.

I am the type of person that speed walks past the kiosks in the mall because I don't like pushy…read moresales, so going to car dealerships is kind of an anxiety-driven task for me. I had visited Honda of Slidell twice; the first time was to look at older Honda CR-Vs and the second time to sell Rhonda the Honda. The first time, I made an appointment online and met with one of their sales guys. He was very kind and the test drive was fine, I just didn't love the model of the year I was looking at though it was the year I was in the market for. I didn't receive a copious amount of phone calls following my visit, and I appreciate that the sales guy I had worked with didn't push it with me. As luck would have it, I was able to buy a Honda CR-V from a family member, and needed to get rid of Rhonda the Honda. I had put an Instant Cash Offer request in online and a couple of dealerships popped up for me to have the car inspected with Honda of Slidell being one of them. I was contacted by someone from this location asking if I'd like to set up an appointment and I had one on the books days after I made the request... Now let me tell you a little about Rhonda the Honda, a 2007 Honda Civic that had seen better days. She was in pretty bad shape. I really don't even know how we got it to this location without her kicking the bucket. While I had high hopes of getting a certain amount, I knew in my heart that she wasn't worth much anymore. That being said, John Roberts whom I worked with this time around, still put her through the maintenance check and came to me with the laundry list of issues my ol' Rhonda had, and why it wouldn't be the value I had had in mind. I still felt the need to negotiate a little and he acquiesces, taking my request back to his boss. With a clear explanation, he found a middle ground and we shook on it. To be honest, it's that feeling when you sell your textbooks at the end of the year, and are kind of sad, but also kind of happy to be rid of them. The process was quick, and the check came in no time. John Roberts was very kind, knowledgeable, and not in the least bit "car salesman-y" to me. I had had a guy friend there to help me get a ride back and at no point did John direct the conversation to him which I know is sometimes an issue women have on car lots. So thank you, John, for buying my sweet ol' Rhonda the Honda, and I hope for your continued success at Honda of Slidell.

Buyer be warned about an insulting, demeaning finance department that will try to scam you by…read moresneaking in higher rates and tacking on outrageously priced extended warranties. Expect to be notified of damage to your ready to purchase used car AT THE TIME OF CLOSING. Expect to be subjected to every used car salesman ploy out there. Don't expect them to value your time; expect them to make you sit for hours to wear you down. Expect the finance guy to argue with you, insult you and make every effort to cheat you. Expect to walk into closing with one number that you have discussed to find a completely different number in your paperwork. Expect to be overcharged for repairs in service department and be aware that agreed on prices will NOT be the same price you are charged. This dealership gives a bad name to the great name of Honda. I would suggest taking your business elsewhere but if you must, look at all paperwork carefully before signing.

I scheduled an 8:30 a.m. service appointment online and assumed my car would be serviced around…read morethat time. When I arrived, I was told there were several cars ahead of me and that they service vehicles on a first-come, first-served basis. I asked why I even had an appointment, and I was told by the service department they don't actually honor appointments -- the online system just "lets you schedule one." This was extremely frustrating and misleading. If appointments aren't real, they shouldn't offer them. I rearranged my morning for nothing and ended up waiting behind walk-ins. Very disappointing experience.

went to Matt Bowers Chevy in Slidell today got there @ 7:300 am told the guy I needed an oil change…read moreand tire rotation (removed one of the valve stem caps) 2 hours later he tells me my truck was ready went to my truck and checked the tires sure enough they didn't rotate the tires went back in and told them he said he didn't put it on the work order but he would get done immediately well about 25 minutes later it was done curiously 10 miles down the road tire light comes on and I have 2 bad tire sensors now would not recommend this dealer

I recently brought my 2016 Hyundai Tucson Sport to Matt Bowers Hyundai Slidell to have a few minor…read moreissues checked out. I had several warning lights showing on the dashboard, which turned out to be related to a few sensors. I was also having an issue with my rear windows. After receiving my vehicle back, I noticed an issue with the lock on that same door, to the point where I could not open the door. I brought the vehicle back, and that's when I had the pleasure of working with Brennan Moczarnik. Brennan was professional, helpful, and had a great attitude throughout the entire process. She was a breath of fresh air and genuinely worked to help resolve the issue. The shop manager, whose name I unfortunately did not get, was also dedicated to addressing the problem in a strong and professional manner. He demonstrated accountability and a clear commitment to making sure the issue was properly resolved. While the situation was frustrating, I truly appreciate how the team handled it. This was definitely the best experience I've had with a dealership service department. I would especially like to recognize Brennan and the shop manager for their professionalism, communication, and dedication to resolving the problem.

Huge shout out to Matt Bowers Hyundai Slidell! I just got 4 tires put on my Santa Fe and couldn't…read morebe happier. Sam in service took the time to go through all my tire options and gave me the best deal. Allen Pedersen even greeted me personally and thanked me for servicing my vehicle. I will definitely be back for more service

Started out great BUT once papers signed they screwed up our county we live in paperwork delayed 2…read moreweeks and then the sales tax check they sent was not enough. They did not reimburse the tax money that was promised that they messed up. (135.00 we had to pay out of our pocket)Sent text to sales rep Rachel she said hold off because its complicated not to call Chase the GM(very fishy) Dwayne never got back to us on calls, so unprofessional! Reported to BBB not that it matters they aren't even registered with them which is not good for this business AT ALL. DO NOT BUY FROM THEM ONLY TROUBLE! Unless you live to be seriously stressed out over a sale that you are neglected at every turn go ahead enjoy. A car purchase is hard enough without dealing with finance issues. We are good people and Never deserve this shameful horrific treatment from a business EVER.

Phillip in service has refused to service my vehicle, bc he failed to explain that I needed to…read moreprovide my own ride home when keeping my car overnight. My car is under warranty, and he is very aware that there is a problem where my engine may need to be replaced. I've never been treated so awfully ever. This man needs to be coached on how to treat customers. This place lacks customer service skills.

Travis at Supreme Ford of Slidell was absolutely amazing! This was my second vehicle purchase, and…read moreonce again, he made the entire process smooth and stress-free. He is truly a pleasure to work with: professional, patient, helpful, and determined to make things happen. I honestly call him a "miracle worker!" He went above and beyond to make sure everything worked out for me. If you're looking for someone who genuinely cares about getting you into the right vehicle and making the experience enjoyable. I highly recommend him and will definitely continue sending people his way.

Pray to God that you don't break down (under manufacturer warranty) near this dealership.. The…read moreservice department will shrug their shoulders and tell you sorry about your luck ... Do better .....

Poor customer service from the service department! I have brought my vehicles there in the past,…read moreand haven't had much success! But this time I was directed there from GM due to the fact that I was having issues with my 2009 Tahoe LTZ! All 4 door lock actuators are failing, failure of the driver side running board motor, alc 2.8 failure, and a cracked dashboard which is a safety recall on the 2007 Tahoe! I dropped it off there at 9:30am, and just called over there at 4pm! They hadn't even looked at my vehicle yet I told the service manager, Mary, that I would need to come by and pick it up as I had to drop my kid off at football practice! She just said ok. Didn't suggest making an appointment for tomorrow morning or anything! I would have thought if the dealership was too busy to get to my vehicle today, they would have, first, called me & definitely prior to 4pm when I had to call them to get status on it! I am going to call GM tonight and see if they have another service provider in the area! I am willing to drive to Covington or New Orleans from Slidell to avoid going back to this dealership again! Very unprofessional at the very least!