Excellent service every time I go in. Helpful and courteous staff!…read more Attention to detail was spot on.

My mechanic bought parts from here. The Covington location. He installed the parts and sent me over…read moreto Mercedes - Benz of Covington. They proceeded to tell me that they were Chinese parts and they do not manufacture Chinese parts. So they wanted to put all new parts from their Covington store and take my mechanics parts out. Funny thing is they make 11% of parts in China. And my mechanic showed me the receipt that he bought them for Mercedes-Benz of Covington. They just wanted to rip me off. I picked up my car and I've never been back since. I even told the lady Foreman of the service department. That my mechanic bought the parts from here showed her the invoice. So she probably wanted to charge me another $500 for parts after already paid for them. So I took my car to luxury motor. He did it once over it was done.

We recently purchased a vehicle from Eddie Tourelle's Northpark Nissan in Covington and had an…read moreexcellent experience from beginning to end. Brandon Akkawi was our salesperson, and he was incredibly kind, patient, and never once made us feel pressured. He was very knowledgeable about the vehicle we chose and took the time to thoroughly walk us through all of its features and details. Brandon, thank you for making the entire process so easy, enjoyable, and stress-free. We truly appreciate the outstanding customer service!

Every time I visit, I receive excellent service. I usually come here for oil changes and just…read morestopped in for a key fob battery. Everyone is friendly, welcoming, and knowledgeable.

Three issues with my vehicle remain unresolved, and not a single one was repaired. The rear…read morepassenger door lock still does not unlock, and the service manager brushed off the fact that the phone charging pad doesn't work by claiming it doesn't work on any car like mine, so apparently it was "pointless" to replace it. That's their excuse for doing nothing. Meanwhile, they had no problem happily charging me $80 for an oil change, while ignoring the actual problems I brought my car in for. What makes this even worse is that I wanted these issues fixed before my warranty expires and now, because I have no choice but to drive the car daily, it will likely be out of warranty by the time I can take it to another dealership that actually does their job. This service department was dismissive, deceptive, and clearly more interested in collecting money than standing by their customers. I will NEVER bring my vehicle here again, and I will make sure everyone I know avoids this dealership too.

i purchased my first car here this past june, a 25 red civic sport. this is a solid dealership, i'm…read moresuper grateful i could get to work with tim and daniel, they were incredible. no-nonsense, right to the point, basically everything you'd want. i'd honestly braced for the insane dealership markups and the bizarre offers, but i didn't get that here. the actual paying part was much easier than i'd anticipated, and even when getting it insured, the guy was super honest and upfront. i'm glad that the guys i worked with were honest and no-bs, it's a really good look

I am so impressed by the service department at Banner Ford! Spencer took amazing care of us (and we…read moreare all the way in Florida). He inspected a local Ford truck for me and was thorough, professional, and extremely helpful. This dealership knows what they are doing and takes exceptional care of their customers, whether you are from Louisiana or not. I'm a lifetime Ford fan, and Banner Ford is one of the best. Thank you, Spencer, for your professionalism and for taking such great care of us. You represent the Ford brand beautifully--we appreciate you! I will continue to recommend Banner Ford and their outstanding service team.

The service department used to be great. I was told I had an oil leak and needed a $200 diagnostic…read moreso they had my car all day no phone call and when I called at almost 5 they still had not looked at my car. So I had to pay to uber to and from work, etc. So no one calls to tell me what the outcome of the diagnostic was because my service rep wasn't in. Finally, tired of waiting, I called and I got a message of what I needed. I said yes, order the parts i will get it fixed. A few months later I called to see why I wasn't called to have my car repaired and was told a part was on backorder, this was in November, it is now May. No follow up and then someone (sales associate) from Banner texts me so I tell them my situation. Nothing. No follow up. So I spent $200 for nothing and how do I trust them now?

I'd like to thank Mr. Bill Chaucer, he was very friendly, upfront, and honest with helping me out…read moreduring the process of my purchase. Thanks to him I walked away very satisfied. Couldn't have thanked him more that I already did

I just want to start off by saying I have been buying cars from dealerships for over 25+ years and…read moreI had the worse buying experience at Bill Hood Chevy in Covington, LA. First I got stuck with a new salesman named Grant who didn't know anything about the used car I was looking to buy for my son. He brought the car from the back, I noticed the windshield was cracked in several places and asked if they were going to replace it and he said no because the car is priced to sell as is. I have never heard a dealership not replacing a windshield before selling it to the public. Anyways, I got in the car after I looked at it and proceeded to test drive it. Grant tells me he personally test drove the car and it was in excellent working order with no issues and it was fully inspected by the service department but then I noticed when I stepped on the brakes it made a rattling noise and I alerted him about it. He acknowledged that it was making a rattling noise and acted surprised. We get back to the dealership and we started doing the paperwork on it and he says good news..we are going to fix the windshield but the car hasn't been through our Service department for inspection..?? I ended up buying the car because my son need a "dependable" car and the used car market at this time was thin because of the results of the pandemic. I left the car there so that it could go through inspection and get the windshield fixed along with the brake tag. Well the next day comes and Grant tells me the car is ready to be picked up but the car wasn't ready because the windshield was still not replaced and the guy that does the replacement won't be there till Saturday. Saturday morning comes and I drop off the car at 8:30 am and I gave the keys to Grant and reminded him that they need to make sure they put the brake tag on the new windshield and he said they would do it. As the day went on I didn't get any status updates and it was 5pm already and they closed at 6pm so I texted Grant to see if the car was ready. He told me he would check and get back to me but he never did. My wife had to call up to the dealership to check the status and they told her it was ready. She drops me off at the front at around 5:45pm and I went inside to get the keys. They page Grant on the intercom and he comes out with the key and tells me the car should be parked somewhere on the side of the building and tells me to hit the panic button on the key to find it instead of going to get it and parking it in the front for me. I walked the parking lot until I find it and I noticed that they still didn't put the new brake tag on the windshield. I go back inside and I see Grant talking to another customer so I waited there until he was done. I was approached by another salesman (Brad Pitt) to see if I needed help I told him I needed a brake tag to be put on my car so I can leave because I had things to do. Grant comes and tells Brad the sticker is in the file on his desk. Brad just stood there with a confused look on his face and I tell him to hurry up and tells me that he didn't know anything about it and I didn't have to be an "idiot". I got upset and we exchanged words. UPDATE: A lil less than a year after my purchase the engine light starts to blink and the car starts to run poorly. Take it to a local repair shop and they tell me it needs a tune up: spark plugs, head gasket, timing belt, bad coil, etc.What kind of inspection did they do at Bill Hood? Oh and they also found silicon around holes in the front & rear engine valve covers..see pictures. DO NOT BUY OR TAKE YOUR VEHICLE FOR SERVICE @ BILL HOOD CHEVY IN COVINGTON!! YOU HAVE BEEN WARNED!!

Last week my mother who is almost 83 got swindeled into going to Covington Kia by her…read moregranddaughter. My mother who has not driven in over 18 years and not in sound mind signed a contract for a brand new car, even though she has NO INCOME and hasnt worked for 20 years. In all my years I have never heard of a dealership not verifiing income. Neither my monther or her granddaughter have valid drivers license or any type of income. But they let them drive of the lot with the car. We went the very next day to see if the dealership would let my dementia parent return the car as it had only been 24 hours but they were told too bad! Also we asked how they slept at night having a 83 year old women not in right mind and could pass away at any time sign a 40k car loan for a car worth 18k, they said they slept like babies on 3000 thread count sheets, and doesn't matter to them. They wouldnt even consider doing the right thing. And before the owner comes on here saying this isnt true, we have it all recorded. Update** I am in no way a salemens or in the car business. Nor would I ever want to be if these are the type of things that sales people have to do to make money. I have called PNC finance who got tricked into financing this car and made an incident report. They will be contacting your dealership soon.

We were shopping online for a Kia and found a nice option at KIA of Covington. We live a few hours…read moreaway so trying to do as much online/phone as possible. Their website showed a dealer and financing discounts that made the price very attractive. We contacted dealer (Taylor was the salesperson) to get info on trading our current car, submitted all requested info and photos about our trade, and were quoted a trade-in value that would be acceptable to us. We asked for the deal to be sent to us in writing for review, which Taylor promptly did. We were told that Kia of Covington prided itself on simple, honest, upfront transactions so were were optimistic and anxious to get the written quote. Being a number-crunching-nerd, I ball-parked what I thought the quote should look like. When we got the quote, it was about $7400 more that I was expecting. The trade in allowance was wrong, the doc fee was wrong, the sales taxes were wrong, and they added a "window etching" fee and a separate "Government Fee" that I still don't understand. After a few phone calls they adjusted the number to make it "only" $3150 more that we were let to believe/quoted (misled) it would be. What we hoped would be a simple and clean transaction, became very complicated and created mistrust and frustration. My advice? If you are shopping at Kia of Covington, check the numbers, challenge anything that looks wrong, don't let them add any BS charges or fees in the contract. And if you feel yourself getting frustrated, it's time to just walk away. There are other dealers.

Made a all cash offer via phone and asked for the price they would sell vehicle for. They tried the…read moreyou need to come in tactic but I explained I was out of state and all I needed was there price. They never responded to my final text, so either they like cars to sit on the lot and people who do financing thru them, no cash offers, or I guess it is because I am a woman.

BEWARE - SCAM ALERT: This dealership should be absolutely ashamed of how they operate -- or maybe…read morethey should just print "we do shady things" on their business cards and save everyone some time. I came in as a single mom, ready to pay full asking price -- which, by the way, was already over Kelley Blue Book -- and somehow they still found a way to squeeze out more. Enter the $1,300 AutoGuard mystery fee! Never agreed to it, never asked for it, but there it was, baked into the paperwork like it was grandma's secret casserole. Only after I committed did they suddenly inform me it was "non-negotiable." Cute. Salesman Derek, and managers Tom and Paul, pitched me a story that the brakes, tires, and windshield would be fixed before the sale. Fast-forward to post-deposit: plot twist -- "Actually, we'll do that after you pay in full... and you won't get the car till the end of the week." Oh. So now we're playing Dealership Theater? As a cherry on top, I politely warned the next poor soul in the showroom about the scam. The finance manager didn't like that. He marched out and yelled at me in the parking lot for "being disrespectful to their customer." Sir, warning someone about your own shady practices isn't disrespectful -- it's a public service. This place doesn't run on transparency -- it runs on pressure, misdirection, and the hope you'll be too exhausted to fight back. I came expecting a car sale. I left with a PhD in dealership manipulation. At the end of the day, I bought the car -- not because they earned it, but because I'm a struggling mom who needed to get the hell out of there. And guess what? I ran into that customer at the gas and come to find out, they apparently told the next customer that exact same thing -- that I was "going through a bad divorce" Classy. Also, I was told the $1,300 AutoGuard fee was "mandatory and on every car." But when I chatted with that same customer? He said they told him it was totally negotiable. So... which is it? Mandatory for moms, optional for everyone else?? WTF. Disgraceful. And embarrassingly on-brand for 2025.

I haven't bought a new car from here, but I have dealt with the Service department several times…read more They have done a great job keeping my old car on the road. It's old and they don't make 'em any more, but the staff at Paretti have never given me attitude or shown any reluctance to work on it. This has happened to me before with other old cars (I keep them a long time if I like them) and service attempts at other dealers (I don't keep them if I don't like them). I find I would rather bring my Mazda here than the local shops I use for my other vehicles. The showroom and waiting areas are modern and clean and comfortable. The staff are friendly and they don't treat me like an idiot who doesn't know anything about cars. The sales guys always try to sell me a new one to replace the old, but they aren't pushy about it. The service work has been great so far - no return trips to straighten out something that didn't get right the first time. I will gladly go back again. When my car finally dies I might go buy the next one from them.

STEALERSHIP! let me…read morestart by saying I had a pleasant time dealing with the sales folks, nothing wrong there. Don't.....DONT even think about dealing with service at this place. I had a FAULTY cracked infotainment screen which Mazda has admitted it is such and I called up the corporate latter and was told it's typically a $500-750 fix (not great but i figured typical dealer markup) , so I go set up a service appointment at the dealership. Ask the service rep how much just to confirm, she goes typically between $500 dollar mark. NOPE NOPE NOPE. THIS STEALERSHIP WANTED NEARLY 2K to fix a screen crack on a screen the size of a IPAD mini. I talked to the rep and she's like don't worry we can definitely lower the price on that. I go look at the price breakdown and they had me near the $400 range for labor ALONE! For what Mazda claims is a 30 minute fix and I even found the technician service guide (all they do is replace the unit with the SAME FAULTY UNIT) they can't be bothered by taking 2 seconds to take the 2 SCREWS off the display and replace the screen (25-100$ DIY Fix FYI). After I called out the service manager about the labor he told me he dropped the labor price! After checking it went down $100 bucks. YA BUDDY STILL 290$ FOR A 12 MINUTE YOUTUBE VIDEO JOB, HOW MANY MAZDA TECHNICIANS DO YOU NEED TO CHANGE A SCREEN. In the end they still wanted nearly 1400 to fix an iPad! Do not service your car here. Wouldn't trust them to fix a damn thing. I'll drive to Gulfport and go to Jay Allen Mazda before I even think about Paretti.

I didn't buy a car here (yet) but I had a great shopping experience. We were greeted quickly, given…read morea layout of the lot and left to our own devices. We were able to easily shop several cars, narrowing down which ones would work for us and which ones wouldn't all without interference by pesky salesman. When we did have a question, we went to the desk and received help. So, while I can't comment on buying process, the shopping process gets two thumbs up!

No stress, no pressure, no nonsense. I have been so stressed about the THOUGHT of selling my car…read more Mr. Huff got me in, looked at my car, got the payoff and signed papers in 45 minutes. I would recommend this company to anyone.

Three years in and these guys have been consistently great. Just got the 60k service done on my…read more2022 car, which includes a number of expensive preventive maintenance items. All of them necessary unfortunately. The service writers have been working with me to spread out the services across three service intervals to help ease the "sticker shock" and still get the maintenance done. Did some at the 54k, some more at the 60k, and the last will be done at the 66k. I have dealt with two or three Service Writers through this process and all have been very understanding and willing to help. The service department keeps good records and history of the car which also helps. Words of advice: whatever your car and wherever you take it, don't put off the preventive maintenance! It might be expensive, but it is still cheaper than tearing up your car or getting stranded by the side of the road. Maintenance is cheaper than repairs. Preventive Maintenance is very important to ANY vehicle! Over this time, they have remodeled the lobby and waiting area so it is very comfortable. Free coffee, water, nice bathrooms, etc. They ditched the Lincoln franchise so it is Subaru-only as of 2025. Good experiences and so I keep going back. I'm probably going to buy another car in 2026 and it will probably be from these guys.

I told them I needed to drive to Key West and back for a work trip. They finished up my initial…read moreissues but found a couple of critical issues. They tried to send me home at 5:30 with my tires not being aligned and "dangerously low brake pads" because Jason David he wanted to go home. His words not mine. I said I needed this work done before I drive an hour home. I felt unsafe driving home with my car in that condition. The mechanic said he'd "stay late to finish". While the mechanic was working on my car, the employee named Jason David told me, "If he (the mechanic) works a 4 hour long job and finishes it in 1, then he still gets paid for the 4 hour long job. He gets paid around 200,000 dollars a year." Then I get the bill (attached below). $833 on labor. I think they took advantage of me because they knew I needed the work done on my car right then and there. I am uploading my bill for financial transparency amongst customers. I do not want anyone to get hit with a bill like this. He fixed two additional issues and my bill went up my almost $1000. I had to charge this to my credit card which messed with my credit amount being used which affected my credit score in the middle of me refinancing the car. I am utterly disgusted at this Subaru store. All of my Subaru friends & I have affirmed we are never doing business here again.