Northlake Auto South- Hammond, LA This whole experience was very frustrating and disappointing. I felt pressured and bamboozled through most of the process. I would've left less stars, but Sammy and his team did try to "Make it right" by apologizingand offering to deliver the vehicle to my work or home, however, at some point there's just no way to salvage a completely sour experience. Advice: DO NOT buy a vehicle that is not ready to drive off the lot with you! That was my BIGGEST mistake! But I was assured that there was minimal issues with the vehicle and that it would be ready in about a week. Once I signed the paperwork, communication was minimal. I had to continue to call in every day or two for updates. Each time, I was told the mechanic was working on it all day and had found another issue with it that would be fixed in a day or two. Each time, I was told I'd get a phone call the next day that usually didn't come. At first it was just a rim and a tire, no mechanical issues. That was fixed and then it was a hose and an oil leak. When those were fixed it was topping off the fluids and a test drive, and I could pick it up. Once that was done and I was at the dealership with a friend to drive my other vehicle, it was a leak in the water pump. Although I THOROUGHLY appreciate them not allowing a damaged vehicle to knowingly drive off the lot, this vehicle should've never been allowed to be sold without a proper inspection. I was told that they "lost a mechanic" that week. So, I don't know if maybe that mechanic had dropped the ball in the original inspection. But, I just feel a little taken advantage of, because I was trusting enough to sign papers on a vehicle I hadn't test driven, cause I was ASSURED the only issue was the rim and tire. I even asked what the protocol was for having my own mechanic do an inspection and was told "oh no, don't worry about that, we'll take good care of you, you won't need to have it inspected". Here we are, 9 days later, no vehicle, no update phone call by the afternoon. Buuuut...the thank you card did come in the mail several days ago, so that's fun, right?! read more

it weren't for my husband absolutely wanting this car, I would've never done business with this dealership. The customer service was terrible from start to finish. They refuse to negotiate on pricing, and it's clear they care more about making a dollar than taking care of the customer. The price listed on their website is misleading -- it only applies if you finance through them, and if you choose your own bank, they jack the price up. When I asked if that was even legal, the salesperson shrugged and said, "It would just be a petty lawsuit anyway." We were at the dealership for over six hours, trying to work a deal that clearly wasn't in our favor. I repeatedly asked to speak to the finance guy in the back, and he never came to talk to us. Eventually, I secured my own financing and brought them the check -- even then, we had to wait another hour and a half just to finalize everything. Before leaving, I noticed the tires were dangerously worn and asked if they could at least replace them. I was told "no, it is what it is" because the car was being sold as-is. Sure enough, shortly after leaving, we had a blowout on the interstate. We were stranded on the side of the road for four hours waiting on a tow truck. I tried calling Northlake Auto -- no answer. I called the finance guy's personal number -- no answer, voicemail. I even sent a photo and text message to let him know what happened and how poorly we were treated. No response. This place is the definition of bad service, bad attitude, and bad business. It's a "take it or leave it" kind of operation, and once the deal is done, you're on your own. I would absolutely not recommend doing business with them. read more

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Drove 2 hours to look at a 2019 Sierra 2500. They knew I was driving 2 hours to look at the truck and assured me it was a nice truck. There was water damage to the headliner, the seats were in terrible shape and the truck had a terrible odor. All of the pictures they used in the listing avoided the damaged areas. Dishonest people. read more

they are the best people ever to deal with!! Super happy with everything! Very pleased!

A 2023 GMC used truck with 26,759 miles was offered for sale for 59,995. We were reluctant to purchase it because of the fine print on their contract stating: 'This car may have had paint, body or mechanical damage, and has been inspected and accepted by the customer.' So we decided to have it inspected at a local dealership. The deal was contingent upon it passing inspection. Even though the car fax was good, don't be fooled. A dent was discovered on the tailgate by us and we became suspicious of what else hadn't been told about the vehicle. We then changed our mind about purchasing the truck. We had given a $1000.00 deposit and now they refuse to return it. Justin was very rude , crass and unprofessional. They have violated Title 32 RS32:796. Do not do business with them read more

To my fellow consumers: I have waited about a year to post this review I was wanting to give everyone, every chance possible, to rectify the issue. The only reason for the second star is Ryan because I really feel like he tried his best to make this right. We purchased my car around June of 2023. My husband purchased for me, a 2017 BMW 540i (blue), beautiful car. Upon purchasing, the AC was not working. Northlake told me that they would get it fixed on their dime and "make it right." So, we signed the papers on the car. The salesperson, Ryan, was amazing, and definitely went above and beyond. Micah gave me his personal number and although hit or miss, tried to walk with us each step of the way. Northlake put me in a loaner (or 5 as it seems every car I touched, would sell) and put my car in the shop at Dallas Motorworks next door. About three weeks later, I picked my car up from Dallas Motorworks and was told the issue was fixed. I picked the car up and took it home after a couple of revisits about parts not being in, delays due to staff, not being able to figure out what's wrong etc. I asked if they could have the car brought to Brian Harris in Baton Rouge to have the BMW techs look at it and they said they were experiencing significant delays as well, would put the BMW factory warranty cars ahead of mine, and it would be more expensive and take longer. I finally got the car back around early October of 2023. By then, it was starting to cool off, no need to really use the AC. It starts warming up outside again in February of 2024. This is an account of what happened next: Message 1: Saturday February 10, 2:00PM "Hey Micah, hope you are enjoying the Mardi Gras season. I just want to let you know that my air conditioner is starting to go out again. Can you please look at my warranty and see what I can do as far as it covering a full replacement at this point?" ***preface to this questions: I was told that if the full AC needed to replaced then warranty would probably total the vehicle so we wanted to try and avoid that*** Message 2: Monday February 12,1:41PM "Hey Micah, Happy Lundy gras. Let me kow if you got my last message. I need to get this done before summertime comes. Thank you. Message 3: Immediate response "Hey! Well thank u!!! Of course I can def look it up for ya! Hey what's your ur last name again ill get it right to ya ***I responded with my last name and then NO COMMUNICATION*** Message 4: Tuesday February 27, 2:56PM "Hey Micha, just letting you know the air conditioner is still out. I was looking forward to (personal event) but the heat makes the car undrivable so I am looking at getting a rental. It's 82 outside so I would really like to know what I can do about this. Have you had a chance to look at the warranty? Thank you." ***Message shows as read, no further communication has been received. It is June 20, 2024 at 5:09PM*** I currently have done the following: With 2000 miles left on my Superior Protection Plan warranty, I brought the car to Brian Harris and have been without it for about two months. Brian Harris charged me $600 to vac, recharge, and program the AC because the warranty did not cover that. They gave me the car back and the AC still wasn't working. I took it back and Brian Harris let me know that the compressor needs to be replaced, total cost $3093. The warranty will cover all but $670 which I will need to pay out of pocket and even then, this might now be the fix. If additional contamination is found, there will be additional repairs. As it stands, I am out $1700 in repairs and about 4 months in the past year without my car that we are paying a note and insurance on. This is just the AC, There was an additional $7000 worth of work that needed to be done not involving the AC which left me stranded in the middle of Baton Rouge (no accident, only put 19k miles on the car this year, easy miles) I will be posting the account of my experience to every consumer, social, and regulatory site as well as attending business networking meetings to give my account as well. read more