I'd like to thank Mr. Bill Chaucer, he was very friendly, upfront, and honest with helping me out…read moreduring the process of my purchase. Thanks to him I walked away very satisfied. Couldn't have thanked him more that I already did

I just want to start off by saying I have been buying cars from dealerships for over 25+ years and…read moreI had the worse buying experience at Bill Hood Chevy in Covington, LA. First I got stuck with a new salesman named Grant who didn't know anything about the used car I was looking to buy for my son. He brought the car from the back, I noticed the windshield was cracked in several places and asked if they were going to replace it and he said no because the car is priced to sell as is. I have never heard a dealership not replacing a windshield before selling it to the public. Anyways, I got in the car after I looked at it and proceeded to test drive it. Grant tells me he personally test drove the car and it was in excellent working order with no issues and it was fully inspected by the service department but then I noticed when I stepped on the brakes it made a rattling noise and I alerted him about it. He acknowledged that it was making a rattling noise and acted surprised. We get back to the dealership and we started doing the paperwork on it and he says good news..we are going to fix the windshield but the car hasn't been through our Service department for inspection..?? I ended up buying the car because my son need a "dependable" car and the used car market at this time was thin because of the results of the pandemic. I left the car there so that it could go through inspection and get the windshield fixed along with the brake tag. Well the next day comes and Grant tells me the car is ready to be picked up but the car wasn't ready because the windshield was still not replaced and the guy that does the replacement won't be there till Saturday. Saturday morning comes and I drop off the car at 8:30 am and I gave the keys to Grant and reminded him that they need to make sure they put the brake tag on the new windshield and he said they would do it. As the day went on I didn't get any status updates and it was 5pm already and they closed at 6pm so I texted Grant to see if the car was ready. He told me he would check and get back to me but he never did. My wife had to call up to the dealership to check the status and they told her it was ready. She drops me off at the front at around 5:45pm and I went inside to get the keys. They page Grant on the intercom and he comes out with the key and tells me the car should be parked somewhere on the side of the building and tells me to hit the panic button on the key to find it instead of going to get it and parking it in the front for me. I walked the parking lot until I find it and I noticed that they still didn't put the new brake tag on the windshield. I go back inside and I see Grant talking to another customer so I waited there until he was done. I was approached by another salesman (Brad Pitt) to see if I needed help I told him I needed a brake tag to be put on my car so I can leave because I had things to do. Grant comes and tells Brad the sticker is in the file on his desk. Brad just stood there with a confused look on his face and I tell him to hurry up and tells me that he didn't know anything about it and I didn't have to be an "idiot". I got upset and we exchanged words. UPDATE: A lil less than a year after my purchase the engine light starts to blink and the car starts to run poorly. Take it to a local repair shop and they tell me it needs a tune up: spark plugs, head gasket, timing belt, bad coil, etc.What kind of inspection did they do at Bill Hood? Oh and they also found silicon around holes in the front & rear engine valve covers..see pictures. DO NOT BUY OR TAKE YOUR VEHICLE FOR SERVICE @ BILL HOOD CHEVY IN COVINGTON!! YOU HAVE BEEN WARNED!!

buyer beware!!!! I believe the website indicates it's an…read moreauto auction out of Atlanta and not related to the small car dealer in Abita Springs LA. This company is an online auction for repossessed cars. they tried to sell me a car. the VIN given was an invalid number, the car was different in photos than descriptio. red flags everywhere. done get scammed by Abita Motors Auxtion.

Rarely do I leave reviews but I felt that this is REALLY important. Abitamotors.com auction site…read moreis a SCAM. I was interested in one of the cars being auctioned at their site, so I looked a little deeper into their business. Initially, i found a couple of online forums that provided positive reviews about the "auction company" but the words used by the original posters were eerily similar. Sure enough after using Google lens to investigate one of the pictures used on their site, i found all the pics posted at another auction site with a YouTube video posted two years ago. I guess you really can't trust online forum posts or reviews anymore. Either they're posting the reviews themselves or have friends and family posting them. SMH. I almost completed their registration process of uploading my driver's license pic and a picture of me holding my driver's license. One can only imagine what they intend to do with your information.

Bought a Genesis GV80 less than a year ago, and it's been in the shop twice. Right now I'm stranded…read morein Denver for 2 days, paying 300 bucks a night for a hotel for more repairs. Very disappointed in my purchase.

From the owner: Conveniently located in Covington, Louisiana, Genesis of Covington serves luxury performance sedans…read morefrom the Genesis line to distinguished drivers throughout our Southeast Louisiana communities.

I bought a car yesterday 5/20/26. My experience from start to finish was nothing short of amazing!…read morePERCY was hands down the best salesman to work with. He was straight to the point, no haggling, respectful, and made the whole car buying experience for my daughter to witness unremarkable. Percy stayed over an hour after closing time to make sure the deal was complete. Percy was attentive in showing my daughter all the features of the car and helping her set up the Kia app. I highly recommend Kia of Covington to anyone. Make sure to ask for Percy if you want the smoothest and fastest car buying experience!

I purchased a vehicle here and elected to include several optional products. Within 30 days, I…read moredecided to cancel those products and submitted the required cancellation forms to the finance department. After receiving no response to follow-up emails, I returned to the dealership in person. I was given copies of the signed cancellation forms and told they had been sent to accounting. However, after contacting the administrator, I was informed that the cancellations have still not been submitted. I am concerned about the lack of follow-through and communication. I am simply asking that the dealership process the cancellations that were already completed and agreed to. I would appreciate prompt resolution and confirmation that this has been submitted. Edit~~~~~~~~~~~~~~~~ You can see below where Todd, working on behalf of the dealership, stated that the issue had been resolved. That reply was posted roughly four weeks after my original review. However, the matter was not resolved at that time because I had not yet received the refund. The dealership cancellation form states that processing would take 4-6 weeks. After 8 weeks, I had still not received a refund, and my lender had no record of any funds being applied to my loan. As a result, I sent a formal demand letter. The dealership later informed me that the check had not been sent. According to the documents and tracking information I received, the check was dated approximately one week before it was mailed and was mailed shortly after my demand letter was sent. For anyone considering optional products, make sure you understand the cancellation process and keep copies of all paperwork. If you cancel products, document your communications and follow up regularly. Also, make sure you receive an itemized breakdown of your purchase. I did not receive one at delivery and had to request it afterward. In addition, when I picked up my license plate, I did not receive the registration window sticker and will be obtaining a replacement through the OMV. At the time of this update, more than nine weeks had passed since the cancellation request and the refund still had not been applied to my account. Based on my experience, I was disappointed with the handling of the cancellation process and the communication surrounding it.

Michael Swan was an amazing sales rep. Professional, diligent, patient, responsive, incredibly…read moreknowledgeable and considerate. Gave us just info we need to decide without pressure. He is a perfect ambassador for any dealership. He was the major reason we worked with this dealer for a purchase of our first Hyundai and we received a very attractive offer and proposal from him. Between our decision and final delivery, Michael had done everything to exceed our expectations, including having the vehicle delivered to our house on July 4, 2025 with a full one hour review of all of its features and handle all documents digitally (welcome to the 21st century) The vehicle had just the colors and features that we requested and more; all within finance parameters offered by Hyundai Finance that matched our budget targets.. I would highly recommend Eddie Tourelle Hyundai and particularly Michael Swan to anyone who asks about Hyundai dealers near New Orleans. In addition, Josh Ansardi in Finance, who patiently and professionally answered my numerous questions late into the evening, contributed to make the purchase and delivery experience as flawless as can be. In 50 years of my car buying and leasing track record, Michael Swan and Josh Ansardi facilitated a very low stress experience to reach an outstanding car buying outcome , for which we are grateful

Big Shout out to the folks at Eddie Tourelle Hyundai in Covington. Wednesday night we went to…read more"look" at the Santa Fe's.. Well we arrived at 5pm and ended up shutting the place down way past 9pm. Ben Vu was friendly, professional, extremely patient, and super thorough. I must mention his teaching skills after purchase were stellar. We must also mention that the lot is well stocked with a vast amount of choices and the showroom and office areas are immaculate. We loved our experience in working with Ben Vu, Josh, Joey, & Marty. You cannot go wrong with this dealership and crew!!!

My first enjoyable experience buying a car. We saw a car on their site with a TRSP that seemed…read morereasonable. Jacob was my salesman. Very easy going and not pushy at all. No hidden fees or surprises. We decide to purchase the car. We were going to finance and pay it off after we transfer funds. Danny, the finance guy comes to talk to us and told us we can bring the check in, in a day or two, after the funds are deposited. Great dealership to do business with.

My SUV screen keeps going white, and they are telling me it's my phone...second issue with the…read moredealership.

Northlake Auto South- Hammond, LA This whole experience was…read morevery frustrating and disappointing. I felt pressured and bamboozled through most of the process. I would've left less stars, but Sammy and his team did try to "Make it right" by apologizingand offering to deliver the vehicle to my work or home, however, at some point there's just no way to salvage a completely sour experience. Advice: DO NOT buy a vehicle that is not ready to drive off the lot with you! That was my BIGGEST mistake! But I was assured that there was minimal issues with the vehicle and that it would be ready in about a week. Once I signed the paperwork, communication was minimal. I had to continue to call in every day or two for updates. Each time, I was told the mechanic was working on it all day and had found another issue with it that would be fixed in a day or two. Each time, I was told I'd get a phone call the next day that usually didn't come. At first it was just a rim and a tire, no mechanical issues. That was fixed and then it was a hose and an oil leak. When those were fixed it was topping off the fluids and a test drive, and I could pick it up. Once that was done and I was at the dealership with a friend to drive my other vehicle, it was a leak in the water pump. Although I THOROUGHLY appreciate them not allowing a damaged vehicle to knowingly drive off the lot, this vehicle should've never been allowed to be sold without a proper inspection. I was told that they "lost a mechanic" that week. So, I don't know if maybe that mechanic had dropped the ball in the original inspection. But, I just feel a little taken advantage of, because I was trusting enough to sign papers on a vehicle I hadn't test driven, cause I was ASSURED the only issue was the rim and tire. I even asked what the protocol was for having my own mechanic do an inspection and was told "oh no, don't worry about that, we'll take good care of you, you won't need to have it inspected". Here we are, 9 days later, no vehicle, no update phone call by the afternoon. Buuuut...the thank you card did come in the mail several days ago, so that's fun, right?!

it weren't for my husband absolutely wanting this car, I would've never done business with this…read moredealership. The customer service was terrible from start to finish. They refuse to negotiate on pricing, and it's clear they care more about making a dollar than taking care of the customer. The price listed on their website is misleading -- it only applies if you finance through them, and if you choose your own bank, they jack the price up. When I asked if that was even legal, the salesperson shrugged and said, "It would just be a petty lawsuit anyway." We were at the dealership for over six hours, trying to work a deal that clearly wasn't in our favor. I repeatedly asked to speak to the finance guy in the back, and he never came to talk to us. Eventually, I secured my own financing and brought them the check -- even then, we had to wait another hour and a half just to finalize everything. Before leaving, I noticed the tires were dangerously worn and asked if they could at least replace them. I was told "no, it is what it is" because the car was being sold as-is. Sure enough, shortly after leaving, we had a blowout on the interstate. We were stranded on the side of the road for four hours waiting on a tow truck. I tried calling Northlake Auto -- no answer. I called the finance guy's personal number -- no answer, voicemail. I even sent a photo and text message to let him know what happened and how poorly we were treated. No response. This place is the definition of bad service, bad attitude, and bad business. It's a "take it or leave it" kind of operation, and once the deal is done, you're on your own. I would absolutely not recommend doing business with them.

They make you very comfortable and Mr. Villanueva is especially nice and very knowledgeable and…read morefair Thanks Georgianna

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