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    Baldwin Subaru

    3.5 (55 reviews)
    Open • 7:30 am - 7:00 pm

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    Services - Baldwin Subaru

    Auto engine repair

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    I told them I needed to drive to Key West and back for a work trip. They finished up my initial issues but found a couple of critical issues. They tried to send me home at 5:30 with my tires not being aligned and "dangerously low brake pads" because Jason David he wanted to go home. His words not mine. I said I needed this work done before I drive an hour home. I felt unsafe driving home with my car in that condition. The mechanic said he'd "stay late to finish". While the mechanic was working on my car, the employee named Jason David told me, "If he (the mechanic) works a 4 hour long job and finishes it in 1, then he still gets paid for the 4 hour long job. He gets paid around 200,000 dollars a year." Then I get the bill (attached below). $833 on labor. I think they took advantage of me because they knew I needed the work done on my car right then and there. I am uploading my bill for financial transparency amongst customers. I do not want anyone to get hit with a bill like this. He fixed two additional issues and my bill went up my almost $1000. I had to charge this to my credit card which messed with my credit amount being used which affected my credit score in the middle of me refinancing the car. I am utterly disgusted at this Subaru store. All of my Subaru friends & I have affirmed we are never doing business here again.

    Peyton C.

    I dropped my car off for tint caught them driving my car days later they said it was to pick up parts. But why is a car dealer with hundreds of cars to drive using customers cars as work cars (seems overly entitled) also car came back with new scratches. As well they forgot to attach my skid plate and bill was $160.01 higher then initial quote. They said I didn't need oil change but still charged for one,

    Service Advisor Kenneth Galliano's business card.
    Mike C.

    My wife has a 2016 Subaru Forester XT Touring that, for the most part, has only gone to Bryan Subaru for service. Following the natural disaster called Hurricane Ida, we needed her car serviced and were going to use the dealer. Since Bryan Subaru was closed, I decided to visit Baldwin Subaru once recent Saturday morning. I left very early in an effort to get there just before they opened, and arrived shortly after they opened. I was greeted by service advisor Kenneth Galliano and told him that I needed a 5W-30 full-synthetic oil change and a tire rotation. Kenneth was very nice, told me that there was only 1 person ahead of me and asked if I was waiting or returning for the car later. I advised him that I was a Bryan Subaru customer "in a pinch" due to Hurricane Ida and he was genuinely happy to help me. After inspecting my car and completing the job, he advised me that my front brakes needed replacing soon, as the pads were less than 5 millimeters in thickness. I knew the car would eventually need brakes, as it was over 5.5 years old and they had never been changed. I authorized the service as I knew he was telling me the truth, as I had been monitoring the pad thickness for almost 18 months. Kenneth had the service technician do the brake job and had me out he door in a respectable amount of time. The prices at almost any car dealership's service department are pretty consistent (moderate to high), but I am confident having OEM parts installed by the factory trained staff. All in all, this was a very good experience, and I highly recommend Kenneth Galliano.

    Tammy S.

    Unethical liars! I brought my vehicle in for preventative maintenance. .. The service advisor started inappropriately texting me... And after i turned him down my car mysteriously had a supposed radiator leak... Had 3 other pressure test done...one of them at another Subaru dealership... No leak! When I went to the owner and GM of the dealership they tried to sweep it under the rug and acted like it was not a big deal

    Baldwin Motors got my 69 Lincoln running good with a new carburetor and few other mechanical fixes.

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    6 years ago

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    12 years ago

    Gracie is good at customer service. Love Baldwin Motors!

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    Page 2 of 2

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