I was able to stop in to pick up my reservation and was out quickly…read more The location is on a service road which makes it a bit hard to find. There is an emissions testing location right next door and the line frequently spills into the Avis/Budget lot so is pretty crowded.

I have used Budget countless times over the years. Customer service is usually good ,especially in…read moreMandeville with Susan and Lauren. However, I found out yesterday that just because you pay advance does not guarantee you a car which I was extremely disappointed to hear because that is the whole reason, I prepaid. Secondly, I paid for three days and then my car was repaired after two and when I attempted to return it, I was told I'm still gonna be charged for the extra day because it was a prepaid. So here's to tell the World do not pre-pay it does you no good and only harm. Third, I was informed you will probably be charged more by prepaid than if you asked for any deals when you get to the counter The cars are always nice. Never have had an issue and I have always had a car available when I reserved it so I'm lucky in that respect because I've heard the nightmares. Budget in Mandeville, Susan and Lauren, are the first customer service agents that ever offered any insight into the best way to rent the car. Much appreciated.

Your manager. She is rude and nasty. Did she get training at all on Customer service? It's…read moreembarrassing to have someone like that be a manager.

This place has been extremely helpful while my issues dealing with my car keep arising. Callie was…read morehelpful, respectful, and supportive during these hard times I am facing. Her promptness to get everything together is extremely appreciated also as the less waiting times help bring in a more positive atmosphere. Callie and others working here seem to care about their customers and I love that. Not everyplace can be accountable for actually loving their job and taking time out to help their customers, but this place took their time and showed that they truly cared about their customers. Thanks again for the help Callie

just now NEW Booked a…read morevan for a week long vacation with 3 kids and 3 adults. Returned the vehicle in typical condition after going on a road trip. There were crumbs on the floor and all of the kids had blankets so there was some fuzz from the blankets stuck to the carpet. They threatened to charge us $500 for a cleaning fee due to having animal hair in the vehicle. At no point during our trip did we have an animal in the vehicle. The only hair on the floor was human hair. After arguing for several minutes I decided to give in and go to a near by car wash. I asked the tenant if they get a lot of people from hertz with the same complaint and he shook his head and said yep. When I brought the van back I said you're welcome for your free car wash. Animal hair does not come up with a regular vacuum and if there was in fact animal hair it would have taken me much longer to remove all of it. I would have given zero stars if that were an option.

If actually want a car when you make a reservation, don't rent from Hertz. Confirmed 3…read morereservations, delivered none. Admits they know they don't have promised cars Even though they are still confirming reservations for additional cars to rent while they're telling you they don't have any when you go to pick up the prior reservation. This isn't just bad business it's fraud. Apparently they have no consideration to detrimental reliance. Customers relying on this company or business travel or to get back home recreation travel are destined to be screwed not just out of their car but other important damages.

Great work. The car I dropped off looks better than it did before it was in the accident. Great…read morecommunication, and most importantly great work. Would definitely recommend them to anyone who needs this kind of work

Following a recent accident we took our Nissan Altima to Car Craft in Covington, Louisiana for…read moreextensive repairs. They gave us an in depth appraisal and accurate estimate, and worked with our insurance to get the job done in a timely and quality fashion. They were responsive to us throughout the process and showed that they were a first class operation in every way. We highly recommend Car Craft in Covington.

Three years in and these guys have been consistently great. Just got the 60k service done on my…read more2022 car, which includes a number of expensive preventive maintenance items. All of them necessary unfortunately. The service writers have been working with me to spread out the services across three service intervals to help ease the "sticker shock" and still get the maintenance done. Did some at the 54k, some more at the 60k, and the last will be done at the 66k. I have dealt with two or three Service Writers through this process and all have been very understanding and willing to help. The service department keeps good records and history of the car which also helps. Words of advice: whatever your car and wherever you take it, don't put off the preventive maintenance! It might be expensive, but it is still cheaper than tearing up your car or getting stranded by the side of the road. Maintenance is cheaper than repairs. Preventive Maintenance is very important to ANY vehicle! Over this time, they have remodeled the lobby and waiting area so it is very comfortable. Free coffee, water, nice bathrooms, etc. They ditched the Lincoln franchise so it is Subaru-only as of 2025. Good experiences and so I keep going back. I'm probably going to buy another car in 2026 and it will probably be from these guys.

I told them I needed to drive to Key West and back for a work trip. They finished up my initial…read moreissues but found a couple of critical issues. They tried to send me home at 5:30 with my tires not being aligned and "dangerously low brake pads" because Jason David he wanted to go home. His words not mine. I said I needed this work done before I drive an hour home. I felt unsafe driving home with my car in that condition. The mechanic said he'd "stay late to finish". While the mechanic was working on my car, the employee named Jason David told me, "If he (the mechanic) works a 4 hour long job and finishes it in 1, then he still gets paid for the 4 hour long job. He gets paid around 200,000 dollars a year." Then I get the bill (attached below). $833 on labor. I think they took advantage of me because they knew I needed the work done on my car right then and there. I am uploading my bill for financial transparency amongst customers. I do not want anyone to get hit with a bill like this. He fixed two additional issues and my bill went up my almost $1000. I had to charge this to my credit card which messed with my credit amount being used which affected my credit score in the middle of me refinancing the car. I am utterly disgusted at this Subaru store. All of my Subaru friends & I have affirmed we are never doing business here again.

I feel bad for anybody that doesn't have a dashcam, a mechanic I'm not sure of what his name is,…read morejust decided to step in my car for no reason when my brakes we're supposed to be checked and it had rained that morning, i drive a v6 dodge challenger but then after the little joy ride he had then he said i needed new tires, so he was rapid accelerating in the rain in my challenger while it had bald tires? Something could have went very bad and i don't think anyone's car should be treated differently just because of the looks or sound. I would attach the video but it will not let me.

I feel I was grossly overcharged for a heater bypass. Over $1000 which I had another mechanic…read morelater. Tell me been under 400. Then when the car wasn't working right they were gonna charge me $360 for an turns out somebody didn't tighten the battery terminal and my car wasn't starting after a little bit. I'll be finding someplace else to go.

The owner reached out to me right away. I like when the business reads the reviews and offers to…read morerectify the situation.. Disappointed in this car wash. I was leaving, after getting a PLATINUM wash, when I looked at my rear window. I couldn't believe how dirty it was.

Pelican Pointe Car Wash pricing went up again. Basic Wash was $7 then $9 and it's $12! I may need…read moreto try Tommy's Car Wash down the road next time.