I would give more stars because they generally do a fair job, except for giving me vehicles too small for a 6'4" person who requests and books a 'premium car'. Basically a vehicle with 4 wheels. Renting cars was so much easier back in the 'old' days from the '60s through the '80s. The old days are gone with the Dodo bird and so will I. It's another example that the 'old' days were far better then now and younger people will never know. Like cashing a 3rd party check! Yep, it was easy and normal! Old veterans and old people in general are treated like death. read more

This place has been extremely helpful while my issues dealing with my car keep arising. Callie was helpful, respectful, and supportive during these hard times I am facing. Her promptness to get everything together is extremely appreciated also as the less waiting times help bring in a more positive atmosphere. Callie and others working here seem to care about their customers and I love that. Not everyplace can be accountable for actually loving their job and taking time out to help their customers, but this place took their time and showed that they truly cared about their customers. Thanks again for the help Callie read more

Ray Brandt Collision held my car hostage for THIRTEEN MONTHS with no updates a manager named Brett that hides. Who had my back? !? The Enterprise crew in Mandeville on Causeway Blvd. From day one Hayden hooked me up and the entire staff has continued to do so. They have made this surreal mess tolerable and made sure I ALWAYS had a ride to keep up with my insane schedule. LOVE THEM! read more

BE FOREWARNED I reserved a car at 10:34 a.m. for a pick up at 3:30 pm. At 1:45 pm I get a phone call from enterprise saying they don't have a car for me, somehow my reservation slipped through and they don't know how that happened. Needless to say that left me in a crisis being that I needed a car for transportation because my car was getting repairs. I had to scramble around to find some alternate means to pick my child up from school. This is unacceptable to confirm that you have a car rented and then tell someone an hour and 45 minutes before pick up that their reservation slipped through and they don't have a car for you. read more

Arrived an hour before posted closing time and was informed they were closing early and could not give a ride even though I was informed it would be no problem originally. The only option was to pay for another day and they possibly could give me a ride the next day but no guarantee. Very disappointed in the customer service of this location. read more

Alex gave great customer service at Mandeville location. Very professional staff at this location.

Don't rent anywhere else. Everyone needs a truck. This is what I used to say when I had a truck. Then one day I decided I shouldn't heed my own advice and I traded it in. Well guess what? Everyone needs a truck. So what do you do when you need a truck and don't have one anymore? Call Enterprise. That's exactly what I did a few moths ago when I needed to move stuff that wouldn't fit in my current vehicle. I actually went online to book my reservation but called the day of to make sure they would have my truck ready. Picking up the truck was pretty easy. The store was packed with people but there were at least four people working the counter. They verified my information and pulled my truck around. After our damage check I headed out in my Ram 1500 4x4. The truck was less than a year old and had very low miles. It was perfect for what I needed and I found the rates to be very reasonable. Drop off was even easier since they had a drop box. I was able to park it in their lot and drop the keys in the box. A day later I got a call that everything was good and that was that. If you need to rent a vehicle (truck) make sure you check out this Enterprise location. read more

Tyler was very professional and helpful with the process of renting a car from you all ! I would highly recommend!

Professional without being stiff. They had the car I wanted and it was clean. They explained everything. I enjoyed working with them and will go back. read more

Enterprise Rent-A-Car - Ahoy. - Car Rental Near Me - Mandeville, Louisiana

Possibly the worst experience ever! Had a premium car booked and they tried to put us in something that needed a oil change along with smoke damage. We had booked something much bigger and they refused to give us something bigger. I believe the manager on duty name was Hannah and they sales associate helping us was Riley. We had been dropped off at Enterprise and they threatened to cancel our reservation when we request something bigger. We had been there for almost two hours waiting to be helped and then when they finally helped us the manager told us that they had been closed for a hour and she really shouldn't be going through with our reservation. It was terrible! I do not plan on using them again. read more

I wish i could give you zero stars. My friend was advised to leave her car in the property while we took a 24hr trip to Tennessee. During the one night we were gone my friend's vehicle got vandalized and the sunroof got broken into. The police dep can't help us because it was on private property and enterprise is REFUSING to give us video of what happened or help us in any way We will contacting a lawyer. read more

Originally had a problem with reservation. However the manager Chance made it right. I would use this Mandeville location again and definitely recommend to family and friends. read more

Called and made my reservation with the national customer line. Received my confirmation number over the phone and by email. The day before, Aaron from the local branch calls to confirm! Talk about best practices! The pleasant young man reminds me of what I need to bring and I hang up impressed. Friday morning comes and my husband drops me off at 7:15. When the doors officially open at 7:30, my rep turns out to be the same one that called to confirm. He's polite, professional and the entire staff are giving the impression that they love what they do. From start to finish, the Mandeville branch exceeded my customer service expectations and I unhesitatingly recommend them. read more

I was told by Enterprise that they don't have any cars available in the future. Ever. They are open but will it have any cars available at any date in the future. Not sure what that means. read more

Great Rates and Excellent service. For about $150 plus tax a nice little Elantra and first class pleasant staff, how can you go wrong? Getting my SL63 AMG serviced across the lake, where everything always drags on and I figure I might as well give my F250 King Ranch w/diesel to my local serviceman and get it done too. What's a few hundred extra bucks every 6 months or so. The only way to go for me. Thanks! read more

Get your billing in writing before you accept. Word of mouth from the initial quote can produce a lot variance from the real bill. I stood my ground and got the bill corrected. Read the writing closely as it did not match! Reservation procedures were a bit vague. I called a Boulder Colorado location and got a confirmed reservation only to be called back as much as thirty-forty minutes later to be told that a cargo van was not available and was referred to another location. This happened three times until on the last time I was told they did not handle cargo vans at all at that location at all and I refused to bother to call the latest referral since I had already gotten a confirmation and they had wasted to much of my time. I told the clerk that I had already gotten three confirmations previously and that their procedures of calling later to refute the confirmations was incompetent at best, and a major problem for folks in an emergency situation who might not have the means to receive the call, which was not timely in the least. She understood and got me the van but it took some heavy guilt tripping on my part to get them to do what they had promised. Shocking. No spare tire on the vehicle scared me a bit when I had to drive outside phone networks. They promise roadside assistance but that might not be available in the desert of Arizona/New Mexico I drove through since cell networks were patchy. Otherwise the van was great, clean and new. No mechanical problems but it did have a missing fisheye mirror. They gave me a ride home when I returned the van. read more

If I could give them less than 1 star, I would. This company has a horrid standard of professionalism. The first time that I rented from them, the car that they gave me had a dying transmission and needed an alignment. I gave them another chance and they were supposed to pick me up at 11:30am at my house. When I called at 10:30am to check on that, the company representative, Jordan, told me that he was sorry, but they could not pick me up due to being short-staffed. They left me stranded and never even called to cancel the reservation or offer any alternatives. When I complained, he told me that the Manager was busy and the fault was the Corporate people who made the reservation. I have never dealt with anyone so unprofessional ever. Not only was it upsetting, but it left a sour taste when dealing with any Enterprise office. Don't waste your money at this location! read more

I have had the opportunity to use Enterprise in Mandeville for the past three and a half years. Even in the worst of situations, this station performed well. One rental was during extremely bad weather. All transfer drivers were pulled off the road for safety. I showed up for my appointment and there was no SUV available. The manager got on the phone and called Slidell and had two people drive there to get my rental. Another time, I did not check to see if my reservation was confirmed on the correct date. It was the next day. My error. They honored my reservation and got me on my way. My take in reading the poor reviews below is developing relationship, being patience, and understanding the system. In August 2015, we rented with Enterprise at MIA for a trip down to Key West. This past Easter, we rented from Enterprise to get around Santa Fe. My wife has an upcoming trip to Denver in June. Reservation already made. We are flying up to Milwaukee Labor Day Weekend in order to trek over to Green Bay to see LSU play Wisconsin. Would not choose anyone else. Great job, Jay! read more

UPDATE: Though you see the comment below, I have not been helped beyond saying that they'll get a hold of me. Which they haven't. Still nothing has been resolved. I wish I could be writing a review on how awesome our experience was. Or about the car in general, however we never even got to the point of SEEING the car I had reserved weeks prior to our visit. Customer service is not the issue here, and the employees were more than helpful and pleasant. The problem is that we did not know(though we asked MANY times what we needed/if we were going to be surprised by anything) that we needed to bring pay check stubs, utility bills, proof of insurance, drivers license, debit card, AND our bosses names all the way from Alaska to Louisiana. Very caught off guard, and immensely frustrated that we were not able to pick up our rental car today, due to us not having a utility bill with us... had we know, we absolutely would have come prepared. We did our research and talked to many customer service reps prior to our arrival Incredibly disappointed, and thrown for quite the loop on our vacation. Customer service was great, policy was incredibly misleading. read more

Super customer service, and I am a tough critic of customer service! Every single person was a pleasure to deal with from counter guys to check in guys to the drivers. Super impressed! read more

Everyone was so kind, professional, and easy to work with. Really saved us and would highly recommend them. From the guy that picked us up to the staff inside the location, everyone was amazing. Quick and easy experience. Wonderful! read more

I have rented from this location a couple of times. They have always been courteous, quick and professional. I have rented from Enterprise across the country and have been pleased, as well. We have been happy with the cars, too. The only reason I do not give it 5 stars is because I wish it was open on Sundays. read more

Great customer service! The manager Andrew really went out of his way to get me a minivan for a little trip me and my family went on this weekend. The rate was fantastic, they let us pick up the rental a day early with no charge. If I ever need a rental I will go back here and nowhere else. Best rental company experience I've ever had, thank you again. read more

I have been renting from this location for many years for both business and pleasure. Very professional folks, great, new fleet of vehicles. Most of the time, the vehciles I have been given are either new or very low mileage. I have been offered upgrades on occasion. I highly recommend this location. Scott Blanchard read more

First of all I want to state, I've always enjoyed the service of Enterprise. However, since my last rental of two years ago the process of renting required so many documents it was silly. I informed management that I would be returning several times in the next several months for repeat service and was informed I would have to jump through the same hoops of documents. They really should have a system of verifying someone and repeat customers would be able to have an express process of checking out a car. Interesting enough for identification a drivers license that is approved by homeland security for flying and a government issued voter registration card aren't acceptable IDs. But utility bills and check stubs that can easily falsely computer generated are acceptable. People with direct deposit paying jobs and paperless billing of utilities etc, need to be prepared. read more

This was a rental for a last minute trip to Houston. Car was ready, staff was professional. I have always had a good experience with Enterprise. read more

Last Wednesday, 8/8/18, I made an online reservation in the morning to rent a car at the Enterprise in Mandeville, LA. Casey (who was very polite and professional) called me and confirmed that I can pick up the rental car at the designated time - Thursday around noon. Once I arrived at Enterprise, Andrew waited on me. He stated there were no cars in the lot and that he would give me a free upgrade since they didn't have the type of vehicle I reserved. I very much appreciated that. Then he told me the total was $179.99. Andrew said due to the recent demand for rental cars, people are willing to pay more for the rental car. I booked this car the day before, so I'm not sure about that. I had a confirmation e-mail that stated my two day rental would be $64.52. Andrew's reply was that it was a good thing I had that confirmation e-mail or he wouldn't of been able to honor it, but he did. Then I get the car and it had a half tank of gas in it. Andrew said no big deal since you received the car this way, you can return it at a half tank. Low and behold, I was charged for returning the car at a half tank of gas. My questions are: (1) How can the rental go up $115 in one day? (2) If I received the car at a half tank of gas and was charged for returning it how I received it, were both the previous renter and I charged and the tank wasn't filled up? I've never had issues like this in renting a car. All in all, if I have to rent a car when I'm in the area again, I will definitely be more aware of what could potentially happen. read more

Bait and switch. Whatever you are quoted this location charges an extra $250. The staff is rude. Classic bait and switch. This "policy " isn't mentioned until you show up to rent your car read more

The prices are reasonable to cheap, making a reservation is easy and the customer service is impeccable. I just wish the cars were better.

Great service, friendly staff! They picked me up and dropped me off. The car still had the new car scent and was great on gas. Definately will rent from them in the future. read more

I placed a reservation for a mini van a week in advance for pickup at 3:00. When I called at 3:03 I was told my van was not ready and they would call when it was. At 4:30 they picked me up. I had a 2 hour drive to pick up my party and another 2 hour drive to get to our show. Needless to say we miss it. They did offer me a 10% discount but that did not make up for loss of tickets and a ruined evening. The staff was polite and apologetic and the mini van was very nice. If you rent from Enterprise make sure you schedule it HOURS before you need it! read more