Your manager. She is rude and nasty. Did she get training at all on Customer service? It's…read moreembarrassing to have someone like that be a manager.

This place has been extremely helpful while my issues dealing with my car keep arising. Callie was…read morehelpful, respectful, and supportive during these hard times I am facing. Her promptness to get everything together is extremely appreciated also as the less waiting times help bring in a more positive atmosphere. Callie and others working here seem to care about their customers and I love that. Not everyplace can be accountable for actually loving their job and taking time out to help their customers, but this place took their time and showed that they truly cared about their customers. Thanks again for the help Callie

The people are really nice but it seems like they're understaffed. The car obviously had been…read moresmoked in before and has not been well cleaned in a long time.

Phenomenal experience due solely to the staff! Richard and Jalen are the best. HIGHLY recommend.read more

just now NEW Booked a…read morevan for a week long vacation with 3 kids and 3 adults. Returned the vehicle in typical condition after going on a road trip. There were crumbs on the floor and all of the kids had blankets so there was some fuzz from the blankets stuck to the carpet. They threatened to charge us $500 for a cleaning fee due to having animal hair in the vehicle. At no point during our trip did we have an animal in the vehicle. The only hair on the floor was human hair. After arguing for several minutes I decided to give in and go to a near by car wash. I asked the tenant if they get a lot of people from hertz with the same complaint and he shook his head and said yep. When I brought the van back I said you're welcome for your free car wash. Animal hair does not come up with a regular vacuum and if there was in fact animal hair it would have taken me much longer to remove all of it. I would have given zero stars if that were an option.

If actually want a car when you make a reservation, don't rent from Hertz. Confirmed 3…read morereservations, delivered none. Admits they know they don't have promised cars Even though they are still confirming reservations for additional cars to rent while they're telling you they don't have any when you go to pick up the prior reservation. This isn't just bad business it's fraud. Apparently they have no consideration to detrimental reliance. Customers relying on this company or business travel or to get back home recreation travel are destined to be screwed not just out of their car but other important damages.

Nola Black Car is the BEST Limousine service in New Orleans... Customer-Service is thru the roof…read more.. This Past Thanksgiving Holiday .. I flew from LAX to New Orleans .. And my driver .. Mohammed .. Picked me up at the airport in New Orleans And drove me to Mobile, Alabama .. He returned Saturday after Thanksgiving & drove me back to the airport .. To board my return flight to LA... Thank-You Mohammed for your continued service... Mohammed is professional & always on time... Great conversation .. Might I add .. The Denali SUV'S are immaculate... Happy-Holidays Mohammed... See you next year... Thank-You! -Grateful- ms. glen

From the initial quote until the minute we were dropped off our entire experience was terrific. The…read moreresponse of the company to my couple questions was within minutes. Our driver Telichia was terrific. She gave us some great tips on New Orleans and on top of that she was a terrific driver. The car was very clean. Thank you to Nola black car for all your great work.

I feel bad for anybody that doesn't have a dashcam, a mechanic I'm not sure of what his name is,…read morejust decided to step in my car for no reason when my brakes we're supposed to be checked and it had rained that morning, i drive a v6 dodge challenger but then after the little joy ride he had then he said i needed new tires, so he was rapid accelerating in the rain in my challenger while it had bald tires? Something could have went very bad and i don't think anyone's car should be treated differently just because of the looks or sound. I would attach the video but it will not let me.

I feel I was grossly overcharged for a heater bypass. Over $1000 which I had another mechanic…read morelater. Tell me been under 400. Then when the car wasn't working right they were gonna charge me $360 for an turns out somebody didn't tighten the battery terminal and my car wasn't starting after a little bit. I'll be finding someplace else to go.

This used to be a great shop. I paid to have my car repaired and they changed the fuel pump ($600)…read morein April of 2024. In May of 2024, the car would not run. I towed it to them and they said that a hose, which is part of the fuel pump and replaced already, was broken. They charged me an additional $115 for the diagnostic, $175 for labor, and $8.00 for the hose. Their parts and labor is guaranteed for 90 days. Avoid this place at all costs.

Took my car to get a headlight replaced, I was priced about $35 over the phone. $180 for the kit to…read moreclean the headlights. Said, No. I just want the headlight replaced. Called me at work to tell me the charge was $180 something and I said "No, has he already started?" The lady told me no. I said Ok, Ill pick my car up after work, I cannot pay $180 to replace a headlight. She then called me back to inform me, his labor charge was $75 for removing the headlight COVER. I got ripped off.

It's a big country, and people have all kinds of viewpoints and political affiliations. I respect…read morethat. But you should really keep it to yourself, I don't appreciate the signs, and the notes, and sitting in a waiting room with questionable commentary being blasted at me. I'm sure the owner doesn't care about this, or else he wouldn't have it on and wouldn't have written the snarky signs. But I'll take my business somewhere else.

Great service, always reliable and honest! They work pretty quickly considering how busy the place…read moreusually is.

Three years in and these guys have been consistently great. Just got the 60k service done on my…read more2022 car, which includes a number of expensive preventive maintenance items. All of them necessary unfortunately. The service writers have been working with me to spread out the services across three service intervals to help ease the "sticker shock" and still get the maintenance done. Did some at the 54k, some more at the 60k, and the last will be done at the 66k. I have dealt with two or three Service Writers through this process and all have been very understanding and willing to help. The service department keeps good records and history of the car which also helps. Words of advice: whatever your car and wherever you take it, don't put off the preventive maintenance! It might be expensive, but it is still cheaper than tearing up your car or getting stranded by the side of the road. Maintenance is cheaper than repairs. Preventive Maintenance is very important to ANY vehicle! Over this time, they have remodeled the lobby and waiting area so it is very comfortable. Free coffee, water, nice bathrooms, etc. They ditched the Lincoln franchise so it is Subaru-only as of 2025. Good experiences and so I keep going back. I'm probably going to buy another car in 2026 and it will probably be from these guys.

I told them I needed to drive to Key West and back for a work trip. They finished up my initial…read moreissues but found a couple of critical issues. They tried to send me home at 5:30 with my tires not being aligned and "dangerously low brake pads" because Jason David he wanted to go home. His words not mine. I said I needed this work done before I drive an hour home. I felt unsafe driving home with my car in that condition. The mechanic said he'd "stay late to finish". While the mechanic was working on my car, the employee named Jason David told me, "If he (the mechanic) works a 4 hour long job and finishes it in 1, then he still gets paid for the 4 hour long job. He gets paid around 200,000 dollars a year." Then I get the bill (attached below). $833 on labor. I think they took advantage of me because they knew I needed the work done on my car right then and there. I am uploading my bill for financial transparency amongst customers. I do not want anyone to get hit with a bill like this. He fixed two additional issues and my bill went up my almost $1000. I had to charge this to my credit card which messed with my credit amount being used which affected my credit score in the middle of me refinancing the car. I am utterly disgusted at this Subaru store. All of my Subaru friends & I have affirmed we are never doing business here again.