I have a hard time believing there is a worse body shop in the area than Covington Body Shop. You can find better quality work at MAACO and better customer service at the DMV. I paid Covington Body Shop $2600 to replace and repaint the front bumper and fender of my wife's pearl white SUV. The job was estimated to be completed in four days, but ultimately took more than 4x as long to complete, despite the shop supposedly having all the parts and supplies ready when I brought the car in.
After paying for the work, I realized under better light that the color match was terrible (see attached picture). The bumper and fender were several shades whiter than the factory color. When I brought this to the owner's (Fernando Almeida) attention, he agreed that the new paint was noticeably whiter; however, he asserted that it was the best that could be done - by him or anyone else. Fernando added that if I wanted it to look better, it would have to be blended. This, of course, begged the question, "Why didn't you blend it then?!?" Fernando stated that he would have done a better job and blended it IF he had dealt directly with my insurance instead of with me. Translation: I'm not afraid of losing your future business, but I am afraid of losing an insurance contract. He stated that if I wanted the new paint to match the old paint that I would have to pay him more money or get my insurance to pay for it. He said this with a straight face.
Mr. Fernando doesn't feel that it's necessary to provide professional-quality work for non-insurance jobs. In his mind, $2600 (his own appraisal) is not sufficient money to get him to do a professional job, or to complete it within a reasonable time. As I informed him, I will be filing a formal complaint about Covington Body Shop with the Better Business Bureau (BBB). My complaint is not limited to the poor-quality work provided and his refusal to fix it. It also regards Mr. Almeida's repeated efforts to squeeze more money out of me after discovering that there was an insurance claim for my vehicle's damage.
After taking my vehicle in, Mr. Almeida left multiple messages with my wife to ask about my insurance claim; something which is none of his concern. When I returned Mr. Almeida's call, he informed me that my bill was going to be $350 higher than the original estimate due to the need for a new headlight "resistor." He added that the bill could possibly go higher if he couldn't reuse old components from the old headlight. I replied that the headlamp assembly that he billed me for was supposed to be new and, therefore, shouldn't have required salvaged parts from the old one (which was smashed). I informed him that I was not willing to pay an additional $350 for a bogus resistor and asked him instead to leave the existing lamp as it was and just complete the body work. He proceeded to yell at me and tell me that I didn't know what the hell I was talking about before revealing his true motives when he asked me why I hadn't told him about my insurance claim. I told him again that was none of his business. When I picked up my vehicle another week later, he attempted to bill me the full amount of the original estimate, before I reminded him that he had not done the headlamp replacement work.
Mr. Almeida is the most disrespectful, unethical and ornery business owner I have ever met. His lack of professionalism and complete disdain for his customers has me wondering how he has remained in business. Other customers on here have confirmed his antagonistic attitude, so I have zero doubt that this is simply his nature. Apart from his terrible attitude, he is a complete amateur. Anyone needing quality paint work should seriously seek out a more capable shop. I understand that pearl white isn't the easiest color to match, but I have had pearl white cars repaired with no issue before. I've posted a picture of his work on my car. He is apparently proud of this. If your standard is higher (if you like your paint to match), then you should shop around. Even MAACO delivers better quality, and for much less. read more