Horrible customer service! Do not take your car there unless your repairs are "worth it" for the…read moreowner to work on! That's right! The owner and his receptionist kept making promises to work on my car for leaking sunroof. I had made multiple calls to schedule an appointment because they kept telling me to call back after a certain date every time I called because they had to talk to the owner for some reason to make an appointment and he was not in. Eventually, they told me to bring the car, they gave the estimate for the sunroof, and then the scheduling the appointment game had started back again! Again, made multiple calls, they said they will do the work, but I had to wait for the owner to get back to schedule the appointment. And when I called once again for whatever time after the specified date, they just proceeded to tell me that they are not going to do the work unless I fixed the bumper as well that was damaged and was completely unrelated to the work that they quoted us for the sunroof because it "ain't worth it" for them to do the work they provided a quote for... they literally said they have a more important work to do and it is not worth it for them. All of that after playing games with us for over a month! And that whole time whenever it rained, the car was filling up with water damaging the interior! The only reason I was trying to see it through because a friend, who is a mechanic recommended them! They were rude on the phone and the owner himself told me that I could have taken the car some place else. Awful experience! Do not do business with them!

I came down from North Carolina to get my 88 yo father's 2004 Toyota Sienna (which has greater…read moresentimental value then monetary value because it was the last thing that my mother & father purchased together) repaired and full body exterior painting. More specifically his drivers door was falling off and his van was rusting on the exterior despite the low mileage as it was not garage kept. After meeting with the owner Mr Roy Richards I had the utmost confidence that the job would be done right as he and his team treated both my father and I, as well as his prized possession with the greatest respect. In fact upon completion he personally delivered it back to my father at his home on a Saturday. It looks and works better than it did when it came off the showroom floor. My father sits on his front porch admiring the quality craftsmanship daily! LAKEWAY COLLISSION is a Class Act and the total package as Roy Richards and his Teams business approach is to provide a personal, quality, professional, honest and integrity to his clients. It Just doesn't get any better than that. This shop is unequivocally the Gold Standard by which all businesses should emulate. Semper Fidelis!

My car was hit by an uninsured motorist and my insurance company required me to use Gerbers for the…read moreestimate. Once the estimate was complete, I called and asked for a time that I could drop it off that worked with my schedule. After not getting any response for a week, I finally stopped in and was told I needed to schedule a drop off which wasn't for another week. Obviously it's impossible to drop off any vehicle except at specific times because the "system" doesn't allow it. The customer service was -10

I would give it 0 stars if I could. This place is money hungry and does not help you at all but…read moreonly makes things worse and break more pieces of your car that was not even damaged from the get go and then try to put it on your insurance and say they will cover it.. oh no, Gerber will cover it because Gerber broke it, my insurance is not about to go up again because Gerber broke more pieces. Then they didn't even tell me they broke it at first as they just handed me my keys and let me walk out to go find the broken part THEY BROKE. This place is ridiculous. On top of all that, it was claimed that a piece was on back order since December until now when I personally called the Retail company myself and the piece that was supposedly on back order was in fact I stocked but in Florida, they just needed to call to get it via shipped through FedEx... but did they.. no. Straight money hungry just wanted to wait a long time so they can get more money to let the car sit in their shop. This place needs to be reviewed and looked into. As I went get my rental car today, the last there told me Gerbers Collision always has complaints, that not long ago Gerber took of a grill and put a new one on the customers car without consent to do so and then was arguing back and forth with the customer trying to convince her how good the "new" grill looked and was refusing to put on her original grill!! The customer had to prove her original grill! I would strongly advise future potential customers to use this place as a last resort and go elsewhere. A law suit will be in the works shortly if my issues don't immediately resolve

2023 ended at our local Chevy dealer, Bill Hood. Petunia and I picked up a Silverado RST 1500 with…read morea really cool off-road package by Rocky Ridge...perfect start to the new year. Then, with less than 5k on the odo, a sweet young lady backs into me in the Racetrac parking lot. No one was hurt, just some broken plastic and dented metal, but the truck was still new, so I knew we needed to take it somewhere special. The insurance company sent me to B Imports for the estimate, but I was so impressed by Jennifer and her husband, Brian, we contracted to have them do the repairs. And boy did they have to work for it! The upgrade package included one-off parts supplied by Rocky Ridge, which meant lots of chasing suppliers for parts, having to work around custom fit parts, matching paint colors, and (of course) dealing with an overly anxious consumer of services...namely, me! I had a trip planned for the Fall with my girls; we were taking the new truck to Colorado to visit the Wolf and Wildlife Center. When I say Brian worked overtime to get the truck ready for us, I'm not exaggerating - they were working up to the last possible minute to get it back to me in time for the trip (we really didn't want to take the little rental USAA had provided all the way there, and back, especially considering the amount of snow we encountered!). But they did it! The truck came back a week before the trip, fully restored, beautiful, and ready to roll. Mostly I want to just say thank you for making sure our ride to the wolves was ready despite all of the shipping setbacks on the various custom pieces, you guys really went above and beyond to make sure my new truck stayed new and our trip went off without a hitch...I'd say 55+ hours of driving in 1 week is a pretty sweet testimony to your hard work and dedication to customer satisfaction - 5 stars all the way!

B Imports has worked on our cars now three times and every time with impeccable quality work. The…read moretime frame they give us is always in the ball park of what to expect of a body shop/collision center. Louis and his team are very easy to work with communicating in a timely manner as the work is being done. I am and will be a forever customer!! Thank you Louis and your team AGAIN for doing such a GREAT job! Sarah C.

The repairs were done with great attention to detail, and my car looked almost brand new when I…read morepicked it up.

Zachary, and the rest of the team at CarStar Northshore are top notch. I wouldn't go anywhere else…read morein St Tammany for body shop work. Very communicative from start to finish

Had the best experience with the people at Carstar. They made everything very easy. They were…read morefamiliar with my situation and handled things quickly, professionally and in a detailed manner. I was given up to date information on my vehicle until it was time to pick it up. I received my car back in better condition than how it was dropped off. I was very impressed and if ever I am in need of body repairs to any vehicle I will be sending it to them.