Review of Service Department…read more We've had our fair share of bad dealership service departments, but this one takes the gold. I've had a couple great advisors here, but Ken is the guy! He is easy to work with, quick communication and updates, and good energy. Easy to make appointments, quick check ins, good discounts, and a great waiting area. Ken will be my go to guy!

My Experience with BMW of Murrieta…read more I want to make it clear that this review reflects my personal experience. Every customer's situation is different, and while my experience was disappointing, someone else's may be completely positive. My intention is simply to share what happened so others can make their own informed decisions. I placed what I understood to be a refundable deposit for a future vehicle allocation. When I later decided to cancel and requested a refund, the process became far more difficult than I expected. Despite multiple attempts to resolve the matter directly with the dealership, I was unable to obtain my deposit through normal communication. It wasn't until I escalated my concerns to the corporate office of the Hendrick Automotive Group that the situation changed. From my first interaction with the corporate team, I felt that my concerns were taken seriously. They were professional, courteous, responsive, and genuinely committed to understanding what had happened. Rather than simply dismissing my concerns, they reviewed the circumstances, communicated with me throughout the process, and ultimately resolved the matter by refunding my deposit. Their level of customer service was outstanding, and I truly appreciate the professionalism and integrity they demonstrated. They restored a level of confidence that I had lost during my experience with the dealership, and for that I am sincerely grateful. Since then, I purchased a BMW M3 from another BMW dealership. Ironically, BMW of Murrieta is by far the closest dealership to my home for routine maintenance and warranty service. However, because of my experience, I now find myself hesitant to bring my vehicle there. I want to be clear that I have no evidence that I would be treated differently, but the experience left me concerned enough that I question whether I would feel comfortable servicing my vehicle there. As a result, I am considering driving significantly farther to the dealership where I purchased my M3 in Santa Ana simply because I have greater confidence in the relationship and service I received there. My disappointment was never about changing my mind on a vehicle purchase. Rather, it stemmed from the customer service I experienced and the difficulty I encountered trying to resolve what I believed was a straightforward refund request. I believe transparency, clear communication, and honoring commitments are essential to building trust and maintaining strong customer relationships. Again, this review reflects only my experience. I recognize that many customers may have had excellent interactions with BMW of Murrieta, and I genuinely hope that continues. My goal is not to discourage anyone from doing business there, but simply to provide an honest and respectful account of my own experience and how it has affected my confidence as a customer. At the same time, I believe credit should be given where it is due, and my experience with the Hendrick Automotive Group corporate team was exceptional. Their professionalism, fairness, and willingness to make things right left a lasting positive impression on me, and I sincerely thank them for their assistance.

I don't normally write reviews, but my experience with CarMax was so exceptional that I felt it…read moredeserved recognition. From start to finish, every person I worked with was absolutely amazing. My salesperson, James, was knowledgeable, patient, and genuinely focused on helping me find the right vehicle for my needs and budget. I never felt pressured only supported. The finance representative who completed my paperwork was incredible. I wish I could remember her name because her customer service was truly outstanding. She made the entire process easy, comfortable, and stress-free. What impressed me most was the service department. During my purchase, the associate I believe her name is Sara identified an issue with the vehicle that I hadn't even noticed. Instead of ignoring it, she immediately stepped in, arranged a loaner vehicle for me, and made sure everything was taken care of while my car was being repaired. I've purchased vehicles from several dealerships over the years, and I can honestly say I've never experienced this level of customer care. The team at CarMax treated me like a person, not a sale. Their honesty, professionalism, and commitment to doing what's right for the customer truly set them apart.

@CarMaxVictorville We went to CarMax Victorville on…read moreSaturday, June 27, looking to trade in our car. We found a vehicle we were interested in, and when the salesperson pulled up the Carfax report, we noticed it showed 3 previous owners and a reported accident -- but this was never mentioned to us before we asked. When we asked what happened in the accident, the salesperson didn't know, and simply told us "just to be sure," implying they don't sell cars with frame damage. That's not reassuring when the report is sitting right there and no one can explain it. As buyers, we expect the person selling us a car to actually walk us through its history, not hand us a report and hope we don't read it closely. If we hadn't asked, we wouldn't have known any of this. Be sure to ask direct questions and read the Carfax yourself before you sign anything here. @CarMaxMurrieta We visited CarMax Murrieta today to get an appraisal on our trade-in. We are the original and only owners of this car and have never been in an accident -- no claims, no repairs, nothing. So we were stunned when they came back and told us there was "frame damage" and asked if we'd been in an accident. We know our car's history better than anyone, and this simply isn't true. It's hard not to wonder if this is used as a reason to lower trade-in offers. If you're bringing a vehicle in for appraisal here, get a second opinion elsewhere before you accept what they tell you about your car's condition.

Great experience from the moment we walked in, to leaving with our 2018 mini cooper! Very nice…read moreexperience and place with all the luxury cars. Lana was so sweet, all the staff were friendly with no pressure and made the process a breeze so fast and easy. I recommend this place to everyone 100% trust me, you will not regret it!

Incredible service, friendly, and super easy to deal with. Owner is funny, personable, and a…read morereally cool guy Went to check out a G63 for my dad on a Saturday, dad bought on a Monday, and had it delivered to Utah by Thursday! Couldn't ask for a better/smoother experience!

My go to place for Exotics! I've transacted with these guys…read morea few times and they always take care of me. Aaron is my go to guy, hit him up for any exotic needs!

Had a terrific experience purchasing an Audi RS6 from here! Aaron was extremely responsive and easy…read moreto work with. It's very clear they cater to enthusiasts and you'll find an amazing curated selection of cars. I would not hesitate to buy from Aaron or WCE again.

We purchased our BABY GT here about 5 years ago and we came in today. A Sunday afternoon to make…read moresure the last payment went through. We also wanted to check out some NEW MODELS but, so far nothing has caught OUR attention. Our car is still STUNNING after all these years... We couldn't be more happy with our purchase. She has been a STRONG and SEXY CAR by far. With her MATTE color and her midnight package it's hard to match... We also caught a GLIMPSE of the last FIFA WORLD CUP game. We decided to use the amenities like having a couple of bottles of waters and just browse around... There was a hardworking young man in a nice light blue suit walking around and he was the one who helped us by checking to see if our last payment went through... SERVICE has been pretty smooth over the years. We didn't really have any issues... KEEP IT UP MERCEDES BENZ OF TEMECULA!!!!

A complete disaster. Fake CPO inspections and nonexistent management…read more What a disaster! I have owned a Mercedes for over 8 years (bought in the Bay Area) and love the brand. Because of that loyalty, I brought my wife to Mercedes-Benz of Temecula to upgrade her vehicle. We bought a Certified Pre-Owned (CPO) GLA250. I always buy CPO for the warranty and peace of mind. In fact, my current Mercedes was a CPO--it is now 13 years old and has never had a single major issue. This car, however, has been plagued with problems from day one and should never have qualified for CPO status. The previous owner clearly mistreated it, and this dealership absolutely skipped the rigorous inspection they claim to perform. When I confronted the Service Manager about it, he admitted they just looked at the computer records, saw a service history, and "figured it was fine." That is a blatant failure of the CPO promise. Yes, we have brought it in three times, and yes, they covered the repairs under warranty. But because of the constant issues, I reached out to three different people at the dealership expressing how nervous we are about the vehicle's reliability. I asked what they could do to make this right. The result? Total silence. Not a single solution, zero help, and zero accountability. If you want proof of how little this team cares about customers once they have your money, look at the review history here. Management routinely ghosts people, ignores emails, and fails to return phone calls. At the helm of this operation is General Manager Garth Blumenthal, who sets the tone for the entire establishment. When I finally got a response, I was met with zero interest in resolving the issue and a massive attitude. It is clear that customer satisfaction means nothing to him once the check clears. I have received better service at Wal-Mart. We are so dissatisfied with this vehicle and the atrocious lack of service that we are now taking the car to a reputable, independent mechanic for any future work. I will willingly pay out of pocket just to avoid dealing with this untrustworthy staff again. If you are in the market for a Mercedes, save yourself the headache and go elsewhere. They do not care about your business, they do not care about your safety, and they do not earn your hard-earned dollars.

Mike in service is amazing , and along with Ozzy. they both helped me yesterday with my GMC. Got…read moreeverything fixed in a timely manner. They actually care about their customers, so polite and always honest about the cost and what needs to be done. I will always come back here. thank you to these guys for the best service!!!

I've dealt with plenty of dealerships over the years, and this was hands down the best service…read moreexperience I've had. Temecula Valley Buick GMC was efficient, professional, and easy to work with from start to finish. Everything moved quickly and communication was solid the whole time. Quinn (my service advisor) was great. He kept me updated, followed through, and made sure everything went smoothly. No stress, no runaround, just a really well-run service department. Highly recommend.

I was sold a 2011 Nissan versa which was a complete lemon I got scammed by this business my reviews…read moreare being removed by the owner. I have all the paperwork's and repairs that needed to be done immediately after I bought the car please

Went to Rockstar to shop for a reliable car. Absolute great experience! Nice selection. Great…read morecustomer service and was in and out in record time. Will definitely be back when it's time to get my teenage son his first car. Highly recommended!

Came for a dealer trade and it's one of the nicest dealers I've ever seen. You can tell they take…read morecare of their clients and crew. Shout out to the people responsible for the bottled water, espresso machine and the mouthwash in the bathroom. Wow!!

Hands down, no doubt about it, these folks are HONEST. I asked my service technician - the AWESOME…read moreTed Stark - to check my air conditioner in my CTS (it wasn't blowing cold). Ted fully and carefully inspected the A/C and advised that the problem was a simple setting (on the dash) that I wasn't aware of. Talk about fair and honest dealing! I highly recommend the HONEST folks at Paradise Chevrolet/Cadillac. Ask for Ted Stark in Service!!