Jesse came and inspected the house for rodents and closed multiple holes. He placed mouse traps in…read moreboth our attics and in the garage. He then came back multiple times to check on the traps. He did a thorough job and I am very pleased with their service.

These guys are great! Albert and his team are always on time, very responsive, and easy to work…read morewith. They are also very accommodating when I have a tight schedule and always make the effort to fit me in. Their work is thorough, professional, and reliable every time. I use them for three different properties and have consistently been happy with the service they provide. I would definitely recommend them to anyone looking for dependable pest control.

Great service very professional answered all my question and I had plenty of them. Will be…read morecontacting him for my move in fumigation.

So experienced in what he does. He explained what he will be spraying and for what. And guarantee…read morehis work. I recommend to all my friends and neighbors. Take care of that bug problem!

Fred is the worst…read more For years, we had a pretty sweet setup. Easy access to the attic, plenty of room to hang out, and apparently nobody could figure out how we were getting in. Other pest control companies came and went. They inspected. They made recommendations. They quoted thousands of dollars to "fortify" the house. We weren't worried. Then Fred showed up. First, he walked around the house and immediately spotted three openings in the crawlspace vents. He even offered to patch them--but instead told the homeowner to call the electrician who had made the holes in the first place and see if they'd fix them. They did. For free. Annoying. Then Fred climbed into the attic. This is where things really went downhill for us. He found a pipe completely broken at a 90-degree joint and noticed all the grease marks we'd left on the wood underneath it. Apparently Fred had seen this exact thing before and knew what it meant: We were coming up through the sewer. Seriously, Fred? One call to the plumber, the pipe gets fixed, and suddenly our private entrance to the attic is gone. So, from the rats of this household: do not call Fred. He's thorough. He's honest. He doesn't try to sell homeowners a bunch of expensive work they don't need. He communicates quickly, knows exactly what to look for, and--most offensively--actually figures out how we're getting into your house. We had a good thing going. Fred ruined it. Yours in filth, The Rats Formerly Living in Your Attic

Love Fred! I have him on a schedule but if we are busy or need to skip he's got no problem with…read moreit. Then when we had a sudden ant problem Fred came over immediately. Also when we had a gopher problem he got back to me in minutes with a recommendation and my gopher problem was fixed that day!

Excellent service from start to finish! The technician was professional, knowledgeable, and very…read morethorough. They took the time to explain the treatment, answered all of my questions, and made sure every problem area was addressed. Scheduling was easy, they arrived on time, and most importantly, the treatment was effective. I really appreciate the attention to detail and great customer service. I highly recommend this pest control company to anyone looking for reliable, professional, and effective service!

I hired Un Bug Me for a roach problem and the overall process and results was awesome! Juan was…read morevery helpful and informative with my options and what would work best for my situation. The process was smooth and easy. Carlos the technician was super kind and also very informative with the process and the results were immediate. It's been about a week now and we have not seen any pests at all! Thanks again Juan and Carlos!

I had a great experience with Bad Termite. I reached out about a blow fly issue, and they were…read moreincredibly responsive and easy to work with from the start. Scheduling was simple, communication was excellent, and they arrived right on time. They did a very thorough inspection, took the time to explain what they were looking for and what was likely going on, and gave me clear, practical advice on what to do next. I really appreciated how knowledgeable, professional, and straightforward they were. It's clear they care about actually helping their customers rather than just trying to sell a service. I would absolutely recommend Bad Termite and will definitely call them again if I ever need pest control help in the future.

Bad Termite sent Gabe out for my inspection. I had 3 inspections previous, each giving me…read moreconflicting diagnosis of what kind of termite i had. Gabe was the ONLY one who did a thorough inspection, went under the house to check the structure, and gave me all of my options. He is so professional, kind and honest and knows a lot about houses since he was a house inspector. I would give him 100 stars if I could for how thorough he was but also his patience in answering and explaining things to me with all of my questions.

Nate came into our home and did an excellent and thorough termite inspection. He was very polite…read moreand professional and extended expert advice on what to look for. Thank you for everything. We will look forward to using the services in the future.

Customer service is top notch! They were super polite and professional. I will definitely be using…read moretheir services and will be referring them to all my friends and family !

These guys are awesome!! 3 months after we installed a deck I had the unfortunate discovery that…read morebees had decided to build a nest under the deck. Enter panic mode. I talked to Ron at budget bee services that night and he came over the next morning. He was incredibly knowable and friendly. He gave two options for removal: 1) smoking them out or 2) removing the hive entirely. We opted to remove the hive entirely. We removed 2 deck boards and he was able to vacuum all the bees away, take their honeycomb, remove their hive, and save them to rebuild their hive at his own bee sanctuary. All of that for around $500 (granted we did remove and reinstall the deck flooring ourselves so this was just for their bee labor). I felt great saving bees while getting our patio back at a quick and affordable price. Thank you so much!

Lovely transaction ( as lovely as bee removal can be) - Ron is nice, efficient and reasonable -…read morewhat more do you want?

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

Mosquitoes are SO BAD now, and I am From Florida!! I can't believe it, every time my kids stepped…read moreoutside they would come back in with 10+ bites! Thanks to google and yelp I found homeshield and called them for help specifically with mosquitoes. I was able to set up monthly service quickly and they set to work putting traps out and treating the property. I am two months in and so far it has definitely helped. Sergio is our technician and has been extremely fast and efficient with my yard and switching the containers out to kill these pests! I love that everything is automated with this company as well, I get a notice when they are coming, treat the area, and have left. My last place it was really random and hard to tell, so I appreciate the communication!

I'll start off by saying that I have never left a bad review. My experience with HomeShield has…read morebeen the worst experience I've ever had dealing with a company. I can honestly not comprehend how they have such a high rating other than the fact they beg for reviews after each service. First the good: They respond quickly, have low upfront fees, and if you push them a little they'll discount. They'll also get out to your house for the fist service within a few days. The general treatment definitely works (though I don't think the mosquito one does). I loved all of that and it's why I chose to work with them. Also, their phone customer support reps are nice. That's about where it stops. The bad: I signed up for both the monthly mosquito service, and the quarterly general service. I was told the rep that would come out would walk me through the service, look for areas where mosquito breeding sites could be etc. That didn't happen. I had explicitly asked for the inside of the garages to be the main area of focus, but I don't think the reps read the notes because I had to come out and remind him when he was about to leave (more on this later). He had also forgot to bring the mosquito trap so he said he would come back the next week to bring it. Not a big deal. A week went by and nothing, two weeks, then three... I had to call to remind them this was happening, and then the rep came by to drop it off. Two weeks later my next treatment was due, and no one came. I figured someone would call me, and as I'm busy I didn't get a chance to call them until it was almost the end of the month. It had been roughly 8 weeks between services. Their email customer support was no help, so I finally called the customer support line and they were very pleasant and apologetic, and said someone would be out ASAP and offered me a refund. Finally the rep came the last day of the month. I thought ok great we're back on track. I then noticed I got charged again a few days later, but it had been 8 weeks between services, so I emailed again. I was told that because they actually made it out on the last day of the month I would not get a refund. Also, on this visit, I asked the rep to stop spraying for a sec so I could move my car to the front of the house and load up my baby. He says ok and I move the car. A few minutes later, as I'm loading up the baby, he appears 5 feet from me and starts spraying. It was unbelievable. Then, guess who DIDN'T SHOW UP AT ALL for the next month? They blamed it on scheduling errors once again. That was the end for me, I called to cancel, and was able to cancel my mosquito treatment, but they said if I cancel the general quarterly treatment I would incur a fee. I was upset because I would have loved nothing more than to never have to talk to anyone from this company ever again. But the phone customer support person apologized and said everything would be fine from now on. I said ok and let him know that I did not want the same rep to come, and that the most important part was in and around the garage. He noted it for the next rep. They came for their service but I wasn't home to meet them. I then started noticing more spiders in/around the garage, and looked at the cameras. The other rep did not go in the garage (he must have been wondering why there were two open garages with the cars pulled out), and in fact did not even go to the back part of my backyard. I'm honestly exhausted from having to communicate with this company. They have not done one thing right the entire time I've worked with them and their email support is not good. They think its ok to charge you every month even when they don't come for basically 2 months. RUN AWAY and find another company.

CLIFF NOTES: READ THE LAST PARAGRAPH…read more Gary and Kenny have been AWESOME, INCREDIBLE stand-up guys since we started doing business. They both have been the most courteous, respectful, honest and ethical business people I have worked with. Unfortunately, their hired employee, Stephanie, was unable to process (in terms of comprehension) our historical agreement and was adamament in pushing an ancillary charge for service in between quarters. I'm old school so I have a weakness for honoring verbal/handshake agreements in business. Because my previous arrangement with their staff is not in writing, Stephanie explained to me that I would have to pay an equivalent fee to that which I pay on a quarterly basis for service between quarters. As a result of Stephanie's position, I have formally requested my service agreement be cancelled immediately. I'm sincerely disappointed. My advice to anyone who reads this review is to document everything in writing because despite Gary, Owner, having the best of intentions, all it takes is an egotistical, know-it-all front office staff/manager to kill a business relationship.

Hello I am a Pastor of a church in Northridge. I have been…read moreusing Reliant Pest Control for many years. I spray my home twice a year. The issue I had was with the lady on the phone at Reliant Pest Control. There is a miscommunication with her. Basically, the company is looking for more money from me. I used to pay $85.00 for a service call. I called a few days to book another appointment. The lady tells me that the price is gone up from $85 to $120 every 6 months. She was also asking for another reinitiation fee of $168. This is not fair!!. She was trying to put the blame on me. Please restore my price and I will consider staying with your company.