I made reservations with Super Shuttle for New Years Eve after researching several different companies they wee the best fit. To make a long story (which I could go on for pages) short they did not show up, no phone call, nothing, making us miss much of our show (the majority of the show was over when we arrived). It took 18 days to speak to a supervisor just to be told it's nothing they can do; we are sorry. I would recommend using someone else instead. read more

Great service! Got a text message letting me know the van was outside. Showed up at the beginning of the agreed time, met me at my driveway and helped with my bags. Very friendly driver. Made it to the airport with plenty of time to spare. Definitely worth the $34 I paid. read more

I booked supper shuttle to get to BWI for an early flight. The pick up time was supposed to be 4:05 to 4:20. At 2:58 AM I got a call telling me the shuttle would be picking me up at 3:35 AM. It actually arrived at 3:31 AM so I got to sit at the airport an extra hour. When they called they would take on argument. The drive was professional and drove safely and I sure got there in time. read more

Excellent handling of our complaint. We were refunded our money immediately and also received a refund for the extra expense we incurred that day. I'd definitely give them another shot. read more

I have a love, hate relationship with this company. First of all it is safe, minimally convenient (if you're not into overly quick service), and somewhat reliable. Up until my past two return trips, I wanted to remain a loyal customer. So far my 'departure' trips have been fine. You do need to pad your flight time with 30-40 minutes early if you are doing ride-share. Just in case you have several pick-ups before going to the airport. This isn't a terribly huge inconvenience, but it really helped me with this current trip. It is my 'arrival' trips that have been a bit unreliable, and quite delayed. In 2016, my flight was delayed coming into Baltimore. I wasn't able to check in with anyone until we were on the ground. My plane landed at 11:30pm and the company FINALLY sent a 3rd party to get me (claiming they had no one else going my way for a ride share- which is probably true given the time of day) around 2:30am. This ride was far-less dramatic. The app made it easy for me to switch shuttles. If you're going to Washington DC or Annapolis from BWI the Shuttle seems to be far more swift and reliable. There was an attendant there, that's about as helpful as the app, but it did make things seem to go faster. Again, I was traveling North of Baltimore so I had to wait. (finding my luggage that didn't make it - took less time than this - and I understand the ride-share thing). So I sat at the pick-up zone for a good hour waiting for other people to go north. It was an additional hour and 1/2 to actually get to my home. This is hit or miss, when I did this for my trip to Jamaica, no issues departing or arriving, maybe that was a rare gem of services. read more

Lately I have had good experiences at Super Shuttle. I haven't had to wait for more than 15 minutes for my shuttle, and the drivers are very courteous. Please keep up the good work, you guys. read more

Gets you from Point A to Point B for a reasonable price. Be sure to leave yourself extra time when getting picked up to return to the airport because you will not be the only the pick-up and some of your other passengers may think that the world revolves around them and inconveniences everyone else, I would use more choice language but this is a family website. With that being said our driver was very friendly and personable and still got us there early. In my opinion one of the better ways to get you from BWI to DC that wont cost you an arm and a leg. read more

I used this service to and from the airport. Easy enough to schedule through the internet. Being treated like cattle is expected since this is a shuttle service. When they picked me up at home, because I had a real early flight, I was alone. But going home from the airport, I only waited a few minutes before they called me and shared the van with 2 other folks. I would take it again. read more

I took SuperShuttle twice last week in Baltimore and was very happy with both experiences. I was a little concerned about my shuttle back TO the airport because I wasn't going to be picked up at a hotel but the driver was there exactly on time - to the minute. I would definitely use SuperShuttle again. read more

My flight got in late. Ended up waiting about an hour for a shuttle. Because of the wait they refunded my original amount and gave me credit for another shuttle. Sweet deal!! The desk operator was very nice and the driver was courteous. The only reason they are receiving a 3/5 is for my refund and credit, otherwise would of given them a 2. read more

This was a fantastic experience for me. I booked online and was taken to and from BWI to Foggy Bottom with no delays and both drivers were professional and courteous!! read more

I chose SuperShuttle because it was half the price of a taxi. My shuttle was expected to arrive between 5:00 and 5:15 pm. The driver arrived at 5 on the dot and got us from DuPont Circle to BWI in an hour despite some traffic. I was so pleased and will definitely use this service again. read more

They canceled 30 minutes before my flight, costing me $150 charge for my airline ticket. When called to complain, the rep was extremely rude & condescending, & raised her voice at me. On a different occasion, I was being taken home on a ride share, & the driver drove past my house to other quadrants in DC. I was the last drop off, and all the driver said was, "Oh, you should have been first." I was on that crappy shuttle for THREE hours. No apology, no nothing. I will NEVER use this crappy service again. read more

My sister got off her plane at Dulles in DC at 9:30 pm. She didn't arrive at our place until midnight. Unfortunately, Super Shuttle seems to not have enough business to allow shuttles to leave frequently, nor to plan trips so people don't have to sit in the van while it drives all around before getting to their destination. Returning to Dulles, we experimented with taking the Metro/shuttle bus. It should have taken two hours but it took 2.5 because of work on the tracks. That means it was $10 cheaper than SS but just as long. I've revised my review to give Super Shuttle two stars, because all the options for getting to Dulles are either expensive or time-consuming. read more

Horrible! They tell you you have you to wait at most 25 mins to be picked up and they definitely took longer than that! Disorganized, pack too many people in a van, once in the van we had to wait 15 mins to actually start moving, horrible local music blasting in the radio. The only good thing was that it's cheaper than a cab would be. Shouldn't have tipped at all but they make you ore pay and tip before boarding. read more

I had my best ride ever this morning. The van was on time, the driver drove the speed limit, there was quiet gentle music on the radio, and I arrived on time and stress free at BWI for less than half of what a taxi would cost. read more

I used SuperShuttle on April 28, 2015. My original plan was to use Uber for transportation, but with the Freddie Gray riots in the area, I felt more comfortable using a shuttle with other travelers. Once I got to the SuperShuttle desk, it literally took me 2 minutes to book my ride and pay. They don't waste any time with that part. Then I waited. I sat for about 25 minutes for my van to arrive. I was annoyed since I was running late for an event, but then again, I had no reservation since I thought I'd be using Uber. The ride was fine and the driver was very polite and helpful. I'd use the service again, but I'd definitely make a reservation first to avoid the wait. Tip: Call ahead for pricing. The Hilton website said $13 (one way) and the Hilton concierge person told me $15. It ended up being $16. read more

They were supposed to be here between 1600-1615 to pick my friend up for a trip to BWI. She needs to be there at 1815. They called me at 1610 to say they can't make it out here. My best option would be to let them refund the $40 I've already paid, call a cab and then they'd refund the difference. The other option was for them to arrange the cab. I opted for that and she seems quite aggrieved at even having to do it. Just called me back... 45 minutes to an hour for the cab to get here. Looks like I'm driving to BWI... Never again. read more

Just pay for the cab. Whatever your savings, it's not worth it. When I arrived at BWI, I went to the counter, my reservation was confirmed, and I was given a ticket and told to sit. I sat for 45 minutes. No one told me why or what we were waiting for as there were 3 shuttles parked out front. I went up and asked for a refund so I could take a cab and miraculously it was time to go. I'm waiting on them to take me back to the airport. I asked for a 4:10 pick up. I was called and told it would be 4:30. It's 5:00 AM. Fool me once... Never again. I get the model, I know they have other pick ups but no one should have to give them and hour window for poor estimates read more

The driver was extremely late. I was never given a reason why. Apparently there were other vans available but I wasn't given the option to ride in them. read more

Supershuttle is not a reliable option for Baltimore Airport, especially because there is no one to man the booth at the airport or take calls in case your flight gets delayed. This happened to me recently and I notified them about a possible delay, but when I finally reached I could not locate the shuttle and no one was available at the helpline number. I ended up taking another cab which cost me a fortune due to the last minute reservation. On calling for a refund and feedback, I was quickly told that the money will be refunded- the man on the phone was not at all interested in feedback. I thought that the reliability and over confidence was awful and will never take a supershuttle again. read more

My flight was delayed and hence I missed my second flight to Baltimore. Called the customer service right after I receive my newly issued ticket. But they are unwilling to make a new reservation for me without me paying for my fare AGAIN! And I was told that they won't be able to pick me up at the time I arrive, I may have to wait for an unknown amount of time ("Just call when you arrive and we will see how long it takes depending on other flights!") Seriously?! I could have just taken the lightrail for 1.70 without any of this hassle, or even Uber, for less than $15 (instead of being rudely treated with absolutely no respect AND paying more for no value!) read more

I had been waiting over an hour, and instead of a super shuttle van; A taxi was dispatched to take me to my destination.

I am a frequent traveler and I've used Super Shuttle all over the country. Hands down this trip in Baltimore has been the most subpar experience. From the surly, uncommunicative female employee at the baggage claim doors to the long waits it was unbelievably annoying. Also getting anything except a glare from said female employee when I asked her for an ETA was impossible. Guys, Uber is all over and they will eat your business unless you cater to business travelers! Hope my ride back doesn't stink as badly... read more

My sister and I booked a week ago for an early morning ride to BWI on line and was given a 15 minute window. This morning (morning of my trip) 15 minutes before the pick up window we get a call saying they could not find anyone to pick us up so they were not coming! The woman in the phone then had the nerve to tell me "What I can do for you is refund what you paid"'. What she could have done is called me earlier (yesterday) or not even accept my request if they did not have a driver!!! Made this morning extremely stressful! Will not be using Super Shuttle again!!!! read more

Ok, first the positive. Great for the journey TO the airport. They have to get you there a certain amount of time before your flight, so have to pick you up at a reasonable time prior to flying. Now, the return journey, something completely different. I booked a return "taxi" 3 weeks before my actual journey was needed as I was away for 2 and a half weeks. I get off my flight and have my suitcases by 8.15pm. Go to their counter and they tell me I have to take a number and sit for "up to but not over 30 minutes". 40 minutes later we are assigned a vehicle. In the meantime people who have not prepaid arrive and leave the counter, some of these leave in their taxi 5 - 15 minutes after paying. We end up with 4 other drop offs. The driver proceeds to play with his GPS navigator - while driving out of the airport !! Couldn't sit there and get everything sorted before he leaves. We then drive over 40 minutes before he makes the first drop off. After leaving there he proceeds to play with his GPS again - while driving - to find the next drop off. This happens twice more before we are finally dropped off and hour and a half after boarding the vehicle ( BWI - taxi number 731 ). If he had been in any way familiar with the area he would have done the journey in the opposite direction. 25 mins max to the first drop off, then 5 minutes between the next one and my self. The third drop off would have taken a further 15 minutes - total time 50 minutes dropping everyone off, instead of the route he chose. I will use them again to get to the airport, however I have no intention of using them to get home again. read more

This is the most cost effective way to go to DC if you arrive after midnight. Or do not want to take bus/metro. I booked the shuttle the night before from BWI to Columbia Heights DC. When I arrived I received one text for online check in and one with the direction to the service desk. When I got my bag and went to the service desk they printed my "boarding pass" and told me the wait time is 45 minutes or less. There were about 12-15 people waiting in the airport. Within ~30 minutes our shuttle was ready. I was sharing the ride with 3 other people to DC. This is not the fastest way to get to your destination as you may or may not be the first passenger to be dropped off. Considering this I was satisfied with the service and the price. read more

I was worried because reviews weren't that great for DC super shuttle. But they were prompt and we arrived on time! I picked 6 am online, which apparently means 5:45. I'm fine with it being early, having 15 lag time, but the driver said he would leave if I wasn't out in one minute, which was like 5:50. I think the website should be a little clearer on time frames, but appreciate that the driver was making sure we (and other passengers) made our flights. read more

It was a horrible experience from start to finish. Rude employees who treat you terribly. The van had a cracked windshield and our driver was careless and talked on the phone using earbuds (illegal in Maryland). I'd sooner walk. read more

when my mom and I reached Dulles airport we got off the airplane I was being shifted from shuttle bus to shuttle bus because there was an issue nobody could not find the name it was under. if you're going to have a business like this then you have to ready to rip. " Well, what do I mean by that? you have to know what the name was the name under and you have t have it by the time the customer comes out of the airport ; even if they call and they are already at the airport you should have their name and then the driver made us get out of the car because there was an issue of who was going to take us home. well thing is that when people come off of the airport their tired, hunger and ready to go home and the driver was going to Arlington Virginia and then the driver went to their places and dropped other people off and my mother got home at 7:00 pm and when we got off the airport it was about 5:00 pm this was the worst service that we have ever had. well, one thing there should be a shuttle bus to different locations at the airport. for example, there should be a shuttle bus for Virgina, Maryland Washington DC etc. because not everybody lives in Virginia and Maryland etc. people got jobs family, and animals to take care of and they want to get home at a resionanbble time to do those things and other could have health issues. read more

I had reserved a shuttle pick up for BWI 12/24 @ 5:05am several weeks in advance & prepaid online At 4:40am I received a call saying they couldn't pick me up because there were no vans in my area. Just to let you know they have to pass my house to get to BWI. The lady said they could get a van to me around 7am, and my flight was @ 7:45am!!! I told her that was not acceptable & couldn't they find someone to get me as I had no ride to the airport. She then said "oh, we'll give you a full refund"! After "begging" for a ride I finally lost it & told them I'd NEVER USE THEIR SERVICES AGAIN! I hope this review helps other-beware! read more

Do not use! Not reliable. Booked for an early pick up, driver never showed up. Sent a text, no response. Will NEVER do this again. Do yourself a favor and make other arrangements. read more

Everything seemed to be going smoothly at the airport with the texts on my phone, but then they said to report to the agent whom I could not find. When I finally saw her (she had not been there when I'd walked by twice previously), she was just sitting on a little stool with nothing other than a small logo on her shirt to denote she was the agent. On my return trip (I'd booked round trip a week before my trip), I got a confirmation text the night before, but then nothing. When I finally called, 15 minutes after my scheduled pick-up time (they did not call me), I was told, "We do not have a driver available in your area at this time" over and over again. I mentioned that I'd received confirmation and that was the response. She admitted that they don't start calling drivers to line up a trip until two hours before pick-up time (seems like poor management planning to me) and when I asked why I wasn't notified then, I got the same parroted response. As I was talking to another person to try to find a cab, she hung up on me! They did refund that portion of my purchase, but I had to scramble to find a cab and get to the airport in time. All in all, it was not a reliable ride and, since the return trip fiasco seems like an organizational issue, I will not be using this service again, here or elsewhere. read more

Wish I could give no stars. They deserve zero. My pickup window came and went. I tried to app to contact the driver and got no response. After several phone calls, I first got an automated message that the driver was 15 minutes away, which would have made him 45 minutes late. Then I was told it would be another hour. That was 20 minutes before my flight time, which I had put on the reservation. Finally, the driver himself called and said he could be there at 3:40. I jumped in my car but wasn't able to get to the airport in time, missed my flight, had to book another, and missed my 1st evening's event. read more

I booked online the night before departure & got a 10% discount from a hotel near DuPont Circle to BWI airport. The driver was on time, & I was the only one in the Suburban. The driver Sean was awesome & the time to the airport flew by. I recommend this service. read more

Took the van from BWI; I had made a reservation online and after getting my checked bag I went to the counter. The woman there was very helpful; she checked my reservation printed out my ticket and receipt and told me it could be up to 25 minutes and that I should have a seat. I used the restroom and while I was in there the counter clerk came in to tell me my van was there. The ride was pleasant enough in light traffic. I would use them again. read more

From hotel to BWI on a very busy day (7000 or so of my closest friends leaving on the same day) the service was awesome! The driver was early for pickup and I loved the text message telling us our ride was ready. No complaints from driver that we had too much luggage (we did, we always do) and we were dropped right where we needed to be. Would have been 5 stars if the reservation could have been made via website on my phone. Couldn't make that work so I had to call, which is an extra charge. Other than that, great service! read more

Our college son scheduled a Shuttle service for today, 11/26/14 to arrive at the airport for an 8:25 am flight. The Shuttle arrived early, which was great, but there were so many guests to pick up that he when I received a text from him, on the shuttle, 45 minutes before his flight departs I was very unhappy. It occurred to me that perhaps Super Shuttle should overstaffed for busy days like this and not contract that many guests on one shuttle. We will rethink future transportation services with Super Shuttle.... read more

I should have read the yelp reviews. I think your supershuttle experience is how you hit it and/or where you are in the pick up/drop off. First one to get picked up or dropped off then it is great. On the other side of that...it is miserable. I flew in from a funeral and didn't have my car in the airport. I live just far enough away from bwi to make a taxi ride or train difficult. I thought about uber but then figured super shuttle was a reliable choice. Got to the counter. The woman was really rude. I asked how it worked and she rudely told me to sit down. The shuttles sat outside for 40 min before I got called. Then I was unlucky enough to be the last stop. It took 3 hrs from check in to drop off on what is usually a 35 min trip. It was the most circuitous route ever. I'm literally In tears and the drive home was longer than my flight. We almost got into a accident a few times. The driver made some crazy lane changes on the highway. Anyway - it's not the drivers fault the service routes are crazy so I give a 2nd star. Super shuttle, I get it you need to put as many people in your cars as you can to make money - but there is a point when it's just crazy. Anyway at $60 one way I will not be taking super shuttle again. I'll go with my gut and take uber. read more

Nice service if you could care less how long it takes to get to where you need to go. I first waited 30 min for the shuttle to arrive, then after we left, and we were probably 6-7 min out from the airport, they called us back to pickup another passenger. And that then turned into waiting for 2 more. End trip took 1 hour 10 min from when I paid. Just horrible execution..... read more