I had a 4.45am pick-up time with a 15mins window. At 4.45am, I checked the location of the driver and he seemed to be parked nearby. At 4.55am he arrived in front of my house. As I walked out with my luggage he starts screaming at me about how long he has been waiting outside. This was obviously confusing to me. He goes on and on in a tirade at 5am in the morning which I'm sure my neighbors were not pleased about. We get to the airport and he passive aggressively drops me off a bit off from the airport entrance. Take a Lyft/ Uber or local taxi service if you can. I'd like to get my money back...what a mess. Especially at this early hour of the morning. Out of habit I've been using supershuttle but not worth having to sit by yourself in such an uncomfortable situation for so long. read more

Two stars because we got there - eventually. Seriously you're better off paying for a cab or walking. We waited 40 mins then finally got loaded onto a van where the driver used both a gps and Google maps in the hope that he'd find his way to our hotel. They are fairly disorganised to say the least. read more

NEVER! nEVEr! nEVER!!!!!! Use thus service. They were late for one hour once and I barely made it to my flight cuz I ran like crazy. I decided to give them another chance and not only they are already one hour late, I just got a phone call saying that I should take a cab cuz the shuttle will not be arriving at my place. ONE hour before my international flight. I have not been able to get my refund yet and the lady in charge of the refund refuses to answer the call. NEVER PLEASE NEVER USE this service read more

They have a monopoly in this area. They are literally the only door to door shuttle service. There are others hanging around the airport trying to get your business. I wouldn't recommend them as they actually charge more. At the Dulles airport, there's a recording that states not to accept any offers other than their approved carriers such as Washington Flyer and SuperShuttle. One reason is because they're probably not licensed and are preying on unsuspecting passengers and ripping them off in the process. I will not use SuperShit again due to a horrible experience. One of their drivers attempted to charge me for having a pet and stated no pets were allowed. I've used them before in the past (on both the east and west coast) and this was the first time it was brought up. I talked to a customer service rep who backed me up and said the driver was at fault. Their policy allows dogs. A complaint was filed against the driver and the charge was credited back to my card. In the future, I will be giving my business to a taxi if these guys are the only game in town. read more

The super shuttle in the DC area makes the one in the SF Bay Area look competent. I booked the shuttle going both ways and was disappointed in both trips. On the ride from the airport, even though I had a reservation I had to fill out a paper slip (due to their computer system going down), this is not the end of the world, but at 12:20 am after a long day, I have a lot less patience than normal. The guy at the counter had absolutely no clue how to coordinate people and so when I asked him how long until my van would be ready he completely dodged my question and told me to go sit down. When he did finally tell me which van was mine, I proceeded to wait outside my van until the driver showed up. Once I got into the van we waited another 30+ minutes for another passenger but the driver wouldn't tell us what we were waiting for. I ended up getting to my hotel around 1:45 am. For the return trip the driver showed up 35 minutes early, which isn't the end of the world, but if they give you pickup windows, the should stick to them. I had to leave my meeting early as to not inconvenience the driver. This is really poor business management and I won't be using this service again. read more

Absolutely unreliable and potentially unsafe. A few years back, my girlfriend and I arrived at Dulles and had arranged for Super Shuttle to drive us home to Rockville. The entire trip along the toll road, and around the beltway, the van would gradually slow down to about 30 MPH, then quickly speed up to about 60, then slow down to 30, then speed up to 60,... over and over, all with the driver slouching in his seat,and occasionally reaching with his right hand into a bag of candy on the floor next to the center console, so he could shove a piece of candy in his mouth when he woke up. He didn't appear to be weaving, or leaving his lane, and my girlfriend and I were too stunned to say anything. When we made it home, we called and reported the driver. On another occasion, I arranged to have Super Shuttle pick me up in front of my girlfriend's house in Takoma Park, MD to take me to National Airport for an afternoon flight. Factoring in time to check-in, plus driving time and possible traffic problems I scheduled them for 3 hours before departure. 2 hours before departure, the van hadn't showed, so I had to let myself into my girlfriend's house to call them, and was told there would be no van coming. No explanation, no apologies. I ended up having to call for a cab, wait for it to show up and have them take me to an ATM so I'd have cash to pay for the ride. I got to the airport just in time, thanks to the taxi cab driver. I contacted them when I returned, and wrote them a letter, but was told that a 'reservation' with Super Shuttle doesn't actually guarantee they will pick you up at all. It's very much a gamble booking with these clowns. If you're OK with potentially missing a flight, or riding in a van driven by either a drunk or a narcoleptic, go for it. There IS a reason they currently have only 1.5 stars. read more

Why in the hell would anyone EVER take Super Shuttle. They take an average of 3 hours to get you home. I only take it when it is the only way I can get home from the airport. They also trick you and won't give you refunds. I was getting on late one night at Dulles and they took a woman's money and then told her she would be last in a van full of 15 people to be dropped off. It was already 1 am so we're talking about 3:30 am at least. She said she wanted her money back and they told her she had to call the company and deal with them about the refund. They were incredibly rude to her and she had to pay a cab to get home instead. What a racket! read more

I think everyone else has covered it pretty well, but the service is terrible. We got to and from the airport in one piece, no thanks to drivers who: 1) Talk on the cell phone and drive at the same time 2) Drive with one hand 3) Weave in and out of their lane because they're driving with one hand 4) Take you to the wrong place because they don't know where they're going 5) Drive the wrong way on a one-way street (divided residential street) 6) Make you leave early because "the airport is crazy today" - well, it wasn't! The desk staff at Dulles was especially difficult to understand. They told me to find my shuttle outside. Well, it was no where near the door! Here's a tip: turn right and walk down a ways and you'll see the shuttles there. How convenient! BTW, one of the shuttles we rode in smelled of cigarette smoke even though it's supposed to be non-smoking. If you want a transportation service that gets you where you need to go eventually in an unsafe manner, take the Stupid Shuttle! read more

Worst service ever!!! Do NOT use them unless you want to flush time, money and your sanity down the toilet. We made a reservation 9 days in advance. We arrived at Dulles at 12:28 am with our 4 kids under the age of 10 expecting to have a shuttle waiting because we had reserved and told them our timing 9 days ahead of time!!! The guy at the counter was actually calling drivers and getting them out of bed...with no luck!!! No drivers, no vans...how do you operate a business like this?!? I called corporate...no apologies from the reps there and my calls were repeatedly dropped. Seriously?!?! No apologies?!?! This is nuts. So we went to their next door neighbor, supreme shuttle- who had drivers and 5 vans waiting. Then the super shuttle rep had the gall to get mad at supreme for stealing his business. Ridiculous. read more

SuperShuttle should NOT let drivers Text and make phone calls while driving! Very dangerous for everyone. Plus the radio should not be on rap music -- it's not want any of the passengers wanted to listen to for 2+ hours into the city. No music, silence is much better for everyone in the shuttle. Dangerous. read more

Lots of bad reviews here, so I figured I'd throw in my two cents. I have used Super Shuttle's ride sharing for years, and have never had a problem. After reading some of these reviews, I'm knocking wood, crossing my fingers, and rubbing my rabbit's foot as I write this, so as not to jinx myself. The downside to ride sharing in a metropolitan area is that, if you fly as most do in the morning or evening, you'll hit traffic. Add to the fact that you'll be stopping along the way to pick others up, and you have a recipe for being late. Because of this, of the four fifteen-minute windows they offer, I always pick the earliest or second-earliest pickup times. Is your flight really worth the extra half hour of time you'd save by getting picked up later? I still always show up with plenty of time to spare, but so what? I never have to sprint through the airport on the verge of a cardiac episode this way. My drivers have always been either on-time in the designated window or early. Recently, it seems like they've been aiming for five to ten minutes early, so please, for the sake of your fellow passengers, don't plan on waking up at the same time as your scheduled pickup! And sure, sometimes the drivers don't like to chat, and sometimes, they drive a little erratic. But they get me there on time, which is what matters. I don't need a new best friend at five in the morning. Super Shuttle's ride sharing is not for people who urgently need to get to an airport in a short amount of time. For those, hire a personal driver or drive yourself. read more

I have used Supershuttle in the past at different airports. I had my worst experience at the Dulles Washington Airport this week (04/27/2015). I was flying in from Barbados and had a connecting flight at JFK. Called Supershuttle and was informed they'd have several vans past midnight. I landed at IAD at midnight and went to their manager (The only African Man that was running the counter past midnight) only to be told I had to wait 20 minutes before I could be assigned a van. 40 minutes later, I was still waiting. 60 minutes later, I was finally assigned a van to Takoma Park, MD. Apparently all the available vans available earlier were heading to DC. News flash, Takoma Park is on the edge of DC. Do your job or quit! After getting into the van and exiting the airport, the driver is called back to pick up another passenger. I was so enervated. I had been flying for 12 hours and to cap it off with this awful service, I had no energy left. I got home 2 hours after landing at IAD. You clearly lost my business. read more

Supershuttle in the DC area is consistently terrible. I should have learned my lesson from last time. I am currently sitting in a shuttle that circled back to my starting point 60 minutes after I boarded, only now just stating to go to the airport. ANY OTHER OPTION IS PREFERABLE. Find someone to share a cab with. I really never complain, but I think they take advantage of unsuspecting tourists. Given the bad service I don't think they'd be able to stay in business with the reputation they would develop with local customers. read more

Ugh. All in all, a pretty bad experience - From the time I got to the shuttle stop, it took me over THREE HOURS to get from the airport to my hotel - good thing I wasn't on a schedule that day. At least an hour of it was getting out of the airport... first it wasn't made clear that I had to call for the shuttle inside the terminal - it said I had a reservation at a specific time. When nothing came for me after 15 minutes I called, and that's when they told me I had to go inside and tell them to pick me up, despite my reservation. Couldn't do it with the dispatcher over the phone though, I had to lug all my bags inside to the terminal to find the booth. When they finally picked me up and got me on board, I sat in the van for over 20 minutes while the driver vanished. I was the only passenger, I have no idea what was going on and was never given an explanation. I am supposed to take the super shuttle TO the airport tomorrow, but I have no confidence they will get me there in time for my flight. I'm going to blow them off and take a cab. read more

Since I have to fly out of BWI and Dulles for non-stop flights to CA, I've had to take Super Shuttle often (probably at least 7-10x since I've been in DC). I've also had my parents use it when they come to visit since I didn't want them to have to figure out the Dulles flyer/metro with all their luggage. Overall, I haven't had many problems. Do they pick you up really early? Yes. Can the trip from the airport back to your apt be long? Yes. But is it a decent option for a girl who often travels with a lot of luggage, at obscure times, and flies home by herself so she has no one to split a cab with to BWI/IAD? Yes. And yes, one time they "forgot" me. I called the super shuttle company after waiting for 30 minutes and they couldn't get a hold of the van. So they just told me to take a cab and I got to the airport in time. They recorded all my info, and the day after I sent in my cab receipt (which was $80 because it was Friday rushhour), Supershuttle sent me a check for the full amount. They even called me to make sure I got my check. read more

SuperShuttle has always been my favorite shared van service--fairly cheap and convenient. They even rescheduled my reservation easily after my plane was delayed. However, the service desk folks are quite...how should I put it?...indifferent/rude. The lady working the desk that morning must dislike her job. Her impatience and annoyance shows in her tone of voice and behavior (eating/ignoring you while speaking, talking on the phone and ignoring you). Sorry to say, but when you're in service and folks are ending their crazy travel plans with hopes of simply getting home, one's attitude from those servicing the final leg of their journey is just the rotten cherry on top. Although I was picked up 30+ minutes after my scheduled time and was about to be dropped off 5 miles away from my actual destination due to some GPS issues, the good part was that I arrived safely and was not the last one off the van. Woot! In the end, SuperShuttle did what I paid it to do: get me home. Just don't expect any friendliness from the service staff here. read more

I'm torn about how to review Super Shuttle. Should I review on my overall experiences, which are probably worth two to three stars? Should I review on my one absolutely horrible experience, which does not merit a single star? Since other people have touched upon the typical Super Shuttle troubles, I'll just tell you about my one awful experience. I'd just returned to DCA from a long trip. I could Metro, but it was cold and snowing, plus I'd flown into the darn A Terminal. I decided to catch the Shuttle. About 6 people and their luggage were stuffed into the thing, and the driver then proceeded to drive everyone all over lower MoCo to drop off the other passengers. Finally, I was the last one and he was driving to my house. At my house, I got out and fumbled around to pay him and get my stuff: my purse, laptop, large suitcase and backpack. A couple of hours later I was unpacking and realized I didn't have my backpack! I called the SS office, but it was closed. I called the next day. And the day after that, and the day after that. The office kept telling me that none of the drivers had turned anything in. What mystifies me to this day is the fact that there was almost nothing of value in the backpack -- it contained a few books in a language that only 1 million people know (and certainly not my driver), my glasses (which will not be of any use to anyone else), some toiletries and a Usinger's summer sausage,* which was most likely stinking up to high heaven within several days. I never saw my backpack or its contents ever again. I liked that backpack. I needed my glasses. And I wanted to eat that summer sausage! (*Note of sausage explanation: I grew up in Wisconsin, the land of beer, frozen custard and good sausage. It is difficult to find such quality sausage in this area. Usinger's is an old Milwaukee sausagemaker, and a summer sausage is one of the tastiest things you'll ever put on a good piece of European bread.) read more

Terrible service We booked a shuttle in advance and once we arrived there was no shuttle.. When we asked the person working there, she said we didn't wait long enough and to ask later and that there were non available in the system. So we wait. We ask again and she said a 10 minute wait. We landed at 12:05 AM and it's 12:55 AM still no shuttle. So we wait. I can't imagine that all shuttles are completely booked up at 12:45 AM! The people are very rude, the shuttle is very late. Don't waste your money. Not worth the one star. read more

Never Never Never take Super Shuttle. They suck. When I reserved a ride to the airport the night before my trip and confirmed my reservation, I thought I was all set. What a surprise when they just plain didn't show up. I almost missed my flight. When I called the company, they said they got my reservation but they just weren't coming. Getting a refund was another nightmare. How do these idiots stay in business? read more

After reading others' horrific experiences, a 25-minute wait to leave BWI at 1 a.m. doesn't seem that bad, but it's still unacceptable to me after I prepaid and made a reservation online for a specific time. Definitely made worse that my driver was there on time and so was the couple that ended up sharing the shuttle with me, but we still had to wait so that he could casually chat with the desk person for 20 minutes?? I also don't understand why I was charged an automatic tip on my credit card, listed on the receipt as a tip, when there are signs all over the shuttle informing me that the price doesn't include gratuity. Makes me feel a bit like someone's trying to rip me off. read more

The wife and I needed a ride to Dulles. We made arrangements online for SuperShuttle to take us to the airport late morning on a Wed. A 10-passenger Econoline van arrived a few minutes before our scheduled 11:30 pickup time. The van was clean, comfortable (as much as a passenger van can be), seemingly well maintained, and had plenty of space for the three suitcases we had. Our driver was professional and appeared focused on the job at hand, driving us safely. We were his last pickup before heading to Dulles, sharing the van with two other passengers. The cost for both the wife and I was around $56. Cheaper than a taxi and Uber from our place in Alexandria, SuperShuttle did a solid job for us. I wouldn't hesitate to use it again to get to Dulles. read more

It got me where I needed to go without much hassle. Touching down at IAD, I was worried that I wouldn't be able to find my assigned super shuttle, especially since this was the first time I'd use this service in DC. Nope, no problem on that aspect. Just follow the signs that point toward shared vans. Pass by the gaggle of people trying to persuade you to use their taxi/van services, and straight up tell them you already have a reservation (if you do). There wasn't a long line at the Super Shuttle desk. The service was prompt, but the confusing part was that they didn't really explain the process of getting your assigned van. So, here's the lowdown: 1. Line Up at the Desk, tell them the name listed under your reservation & reservation number if you have that, hold onto the receipts they give you, and take a seat. 2. Wait for your number to be called (which they should have circled/highlighted), and go back in line. They will give you another number--THIS IS YOUR ASSIGNED VAN. 3. Go outside and turn right, walking toward the line of super shuttles, find the # of the van that matches your receipt, alert the driver of that van that you are in his group, and give him the receipt. I was only the 2nd person in a group of 4 for our group. I personally had to wait 15 minutes for the rest of the passengers to come aboard. I have no clue how long the first person had to wait. It took ROUGHLY ONE HOUR from the time that I left the doors of the airport to the time I was finally at my destination, The super shuttle driver was courteous--he was actually really into listening to the Baltimore Indy game since it was Wildcard Weekend. If you are in a rush to go arrive at your destination, I wouldn't recommend taking the Super Shuttle in the airport unless you get one to yourself for $125 or an execucar sedan for $99. You may be better off getting your own taxi. Bottom line: Super Shuttle is CHEAP @ $29 excluding tip for a shared van, but it comes at the expense of YOUR TIME to get from point A to point B with stops in between. read more

My husband and I had a truly horrible experience with SuperShuttle on Christmas Day. Despite reserving a return trip home from DCA, SuperShuttle did not have a van available. We waited for at least an hour at the terminal. On top of that, we were asked to move to another terminal because the desk at the JetBlue terminal was closing. We then waited and waited and waited. Eventually, Supershuttle employees agreed to call us a Redtop cab, but this took a significant amount of time. There was also confusion as to when the taxi arrived. We were asked to stand outside in the cold (without winter coats - we had just arrived from Puerto Rico) for an unreasonable amount of time. When asked, the employee, who was standing right next to us, did not answer direct questions (i.e. When is the taxi arriving? How long should we wait outside? Can we please wait inside if this is going to take a while?) This is not the way I wanted to spend my Christmas night. I understand that there were challenges in coordinating vans, but well over an hour wait (when we had reserved the tickets ahead of time) is absolutely ridiculous. For the price we paid for the two of us we could have taken a regular taxi home in a fraction of the time. We are very, very disappointed in the service. We have used Supershuttle for many years without a problem, but after this last experience we will seriously reconsider future patronage. read more

Initially, when I booked my trip online, I was excited to find an affordable ride service from Dulles that would make using this airport (vs. DCA) more appealing. After my experience, I'll never attempt to use this service again and certainly wouldn't recommend it to others. The thought is laughable. I reserved my trip online the morning before my flight. When I arrived at the airport, I checked in at the front desk where I was told to sit and wait. I took a seat on the bench in front of the desk. After about 15 minutes, an email notification popped up on my phone while I was waiting--the email said that my SuperShuttle trip had been completed... while I was still sitting there in front of the front desk. So I approached the front desk again to ask what the email meant and whether I could now board the shuttle. The front desk staffer, Alimamy, snapped rudely at my every attempt to communicate with him. He told me that the email meant I had been checked onto the shuttle and he couldn't check me onto another one. I assumed that because I had been in front of him the whole time, Alimamy would surely recognize that there had been a mistake. Instead, he refused to book another shuttle, refused to consider a refund, refused to help me in any way and was completely nasty with me throughout. I don't know how my trip was marked completed without me on it, but I'm disappointed not only by that incompetent business process, but also by the shocking rudeness of Alimamy. Unbelievable on all counts. Fortunately, I was able to get in touch with a customer service representative over the 1-800 number, and she was patient and willing to help. Still, it took more than an hour of back and forth as she tried to set me up with a shuttle and--failing that--finally provided me a refund at my request. At this point it was 1 a.m. and I was still at the airport nearly TWO HOURS after my plane had landed. Pretty incredible. In the end, I took my money elsewhere and paid 3x as much just to take a cab for the same ride, because I would rather do that than suffer a moment longer with this kind of incompetence. I'll never rely on this company again and certainly won't recommend this to others. read more

Wish I had read reviews before I booked. Oh man! I had a shuttle window of 3:25-3:40AM for a pick up and drop off at the airport. Our house was a little hard to find so I went out and stood up the street a bit so the driver could find me more easily. 3:40AM came and went, 3:50AM came, I called the company and was on hold for about ten minutes. Finally the driver showed up at like 4:03AM, 23 minutes after the window. Ironically the automated message I had listened to while on hold for super shuttle customer service talked about how the 15 minute pickup window incorporated time for traffic and other delays...nope!. So I, as a twenty something woman, sat out on a dark curb for 45 minutes waiting for shuttle. When the driver came he offerend no word of apology or even of greeting. The drive was horrifying, he weaved in and out of lanes, it was raining. Honestly, I was a bit scared for my life. I won't be taking super shuttle again anytime soon. If you have no other choice then at the very least DON'T Prepay your tip like I did. They don't deserve it. read more

I've been using SuperShuttle for years, mostly in Southern California. I've always loved them, and have recommended them many times. No more. Today, despite having a paid reservation, they left my husband standing at the curb at National Airport for well over an hour. When he asked the woman at the counter what was going on, he was told that reservations for pickup from the airport don't actually guarantee you a shuttle at any particular time; apparently it's based solely on availability. (!!!) He had a very long, overnight flight from Hawaii, waited an hour and a half, and then, when finally on his shuttle, was told he needed to pay for excess baggage. We're moving, and do have a lot of bags, but he specified the number of bags he had *while making the online reservation* the day before, and paid accordingly. So they were late, unhelpful, and wanted more money than the website charged for his excess bags. NEVER AGAIN. I've been an enthusiastic customer since the 80s. I'm done with this company. EDIT: Turns out SuperShuttle is a franchise-based business, so the fact that they're great in California has no bearing on their performance elsewhere. read more

A completely inept organization. Dan is nice guy but stalled me at least 20 minutes with his inability to operate the computer system. That made my tight schedule even tighter and cost me a lot since I had to take a taxi. What a sham operation. read more

To airport was no problem, but takes FOREVER from airport. I made reservation online and asked for 2125, van didn't get there until 2228. (van #732) The lady keeps telling me 10 more minutes when I asked when will the van arrive. It would been faster getting to my destination by bus. Just unsat. It's ridiculous, I'll ever use Super Shuttle from DCA and I'll make sure to telly friends and co-workers. Use Supreme airport shuttle from airport, they have more vans. Use Super Shuttle if you want to stay at airport for extra hour after long day of traveling with no definate time fre of when is the van going to be there. read more

Had we read any of these reviews before our recent trip to DC, my Mom and I would have never ever used Super Shuttle! We did get to our hotel and then the airport on the way back. Period. The end. The first trip, the driver came within inches of hitting a young girl crossing the street. On the way BACK, the driver was almost 30 minutes late and then when he DID get there, he proceeded to give me the absolute worst ride of my life. It could not end fast enough. We were careening through traffic and then suddenly he would SLAM on the brakes. It also seemed like he woke up that morning and made a promise to himself that he would hit every single pothole. on the road that day. I was almost in tears. This was waaaaaaay worse than our shuttle ride in the Dominican Republic, and those guys have the worst reputation ever! read more

Folks, you need to understand SuperShuttle's model before using it, then you won't be disappointed. (1) It's a mini-bus, and they'll load as many passengers as possible in 1 van to maximize the revenue. So, that's why, at the airport, you sit 30 minutes while they scramble for more passengers before releasing the van. For P/U to the airport, if you're the first pick/up, you'll be sightseeing (for up to 1 hour) in the van until the last passenger is picked-up. If you're the last dropoff from the Airport, that 45 minute ride is going to take 90 minutes before getting home or to the hotel, plus 30 minute wait while they round up passengers at the terminal. (2) For the above reason, the best use of SS is when you're traveling ALONE, or going to a remote place where the metered charges will be high or the cab driver will be snarly (they mostly want DC to get a fare on the return trip). Prepare to spend 1.5 to 3 hours to get the your destination (either airport, home or hotel) to save about half the fare ($30 vs $60 for a cab). Car service in the DC is high - automatic tipping, surcharges for credit card, etc. -- $85 from McLean to Dulles. I've used SS knowing the limitations and when I'm paying. When the company pays, I'm driving & parking. For holiday travel and traveling w/ partner or kids, drive or take a cab since you're paying per head for SS. So basically, SS is really for single travelers, paying your own dime or going to a remote place. read more

I have used Super Shuttle in other locations around the country and had no problems. I have even used Super Shuttle from Dulles Airport before with no problems. This time, however, was different. At the start, everything went smoothly. My party of two was joined with another single rider rather quickly and we were on our way. We can in to some traffic problems that severely delayed us, but that was not Super Shuttle's fault as there had been an accident. The problem was that the other rider, not in our group, lived on a local military installation. For some reason, we were taken there first, before our hotel in Alexandria. At first, after waiting 15 minutes in security, I assumed we would not be allowed on base; however, after everyone's IDs were checked, and the vehicle was checked, we were allowed on base, where neither the driver nor passenger knew where they were going. Eventually, the passenger was dropped off and we were taken to our hotel in Alexandra. However, in the end, it took 2 hours... I wrote Super Shuttle a letter of complaint saying it was unacceptable to take non-military passengers through military security and on to base, not to mention none of us were asked if we were citizens, nor were we warned we would be heading to a military installation. Super Shuttle took 2 weeks to write back a canned response with barely an apology. I will never use Super Shuttle again, not only in DC but anywhere. read more

Paid advance for round trip to Reagan National Airport. My shuttle never showed after waiting over an hour after my flight returned me home to DC area. After asking how much longer I was put on a van I was not assigned to. I spoke with a reservation agent from the van who told driver to come back to Airport and put me on the new assigned van. This is a terrible way to treat a new customer or any customer. My new driver Isaac was outstanding! read more

Still 1-star, but wanted to update that I received a refund. Still out $40 for an Uber and a lot of wasted time, but there's that.

The service is convenient, but I may start using Uber moving forward because the last two times we used Super Shuttle, the van arrived 25-35 minute in advance. I understand that you're given a 15 minute window and we're always ready that far in advance, but it's pretty annoying when you think you have at least another 10 minutes and the driver calls asking where you are. In my experience, the drivers are usually pretty nice and recently one of the drivers apologized for showing up so far in advanceI after realizing that our pick-up was scheduled for a later time. If Super Shuttle can't adjust the way they schedule their pick-ups, they need to start notifiying their customers that their driver is en route. I used Super Shuttle for years in SF and I always received an automated call when the driver was approximately 5 minutes away. read more

Dear SuperShuttle van driver: Stop road raging with other motorists at 4AM with the care of three passengers in the van. Just because someone cut you off doesn't mean you have to open your window and start cussing at them in some foreign language and then asking "if you wanted to come over to this lane, why didn't you just communicate with me." I'm surprised they even opened the window to talk to you.. Also PULLING OVER on the Dulles toll road to get something out of the cooler is just scary and sketchy. I have NEVER had a positive experience in the 3-4 times that I've used these folks. I wish there was some competition.. well there is.. but I wish there was some GOOD competition for shuttle services in the area. read more

I've used super shuttle a few times already but never really had a problem with it. They pick u up at the scheduled time as they said they will (you can adjust the time most of the time) and drop you as expected. They are courtious and really never had a problem. Does exactly what they say will so with reasonable price so 4/5 read more

I imagined I wouldn't be the first to gripe about this lame "service," but hadn't thought I'd be getting in line behind so many of like experience! I'd never used Super Shuttle on previous trips to DC-- I go to visit the Lib. of Congress, and have always stayed in a B&B in Capitol Hill, so just took a cab from National-- not far, and not expensive. This time, I had a bargain hotel in Dupont Circle (I adore Priceline for that), and the Super Shuttle suggestion popped up as I was booking it, so I went for it-- $12 seemed like a decent price. I was already regretting it by the time I realized we were going to sit there awaiting a full house before we left the airport... over an hour after I'd landed at National! I could have been checked into the hotel AND at the Lib. of C. via Metro by the time I was dropped off! On the plus side, I was the first out, but even that took an age. I'd say the Super Shuttle experience stole an hour and a half of my time... and for probably another $10, I could've avoided the irritation. The driver wasn't as scary as some described by others, but I'll second the relative surliness of other staff, like the dispatcher at the airport. I'd advise doing anything BUT Super Shuttle in Washington! read more

No one chooses super shuttle, super shuttle chooses you. Last one I took I got the pleasure of pushing it up a hill in the snow with the four other passengers. Still paid full price. :D read more

EDITED::::I made a reservation that included my flight, arrival time ect so they knew I was coming. It was 1am and when I arrived at the desk and of course the only thing they could tell me was "sorry we dont have any vehicles available, you will have to wait a few hours." No thanks. I walked over to DC flyer cab and went home. After posting a more negative review on yelp, I was contacted by the management of Supershuttle via email. A very professionally written personal email sent directly to me that was thoughtful and to the point. They apologized for the action that took place while I tried their service and "owned up" to their error. They even forwarded me to their complaints department to address the issue. In my eyes, they totally redeemed themselves. Because they took the effort to contact me via my complaint on yelp and sent me a personal email, I will give them another shot. This is an example of good customer service, bravo. read more

Hmm. I've used Super Shuttle about 5 times since July - most recently right after Christmas and I haven't really had a bad experience like others have mentioned. I almost feel bad giving them 3 stars after reading what everyone else had to say...but based on all of my personal experiences, I can fairly give them 3. They were always on time when picking me up - either at 4 am at my apartment, or 4pm at my office in Bethesda. I always made it to my flight on time and they were always friendly. I guess it's hit or miss with them...and I've been fortunate enough to not have all the misses. read more