I had a pretty uneven experience using SuperShuttle for RT service from IAD. The reservation process was easy enough - I reserved online and when I arrived at the airport, there was a self serve ticket kiosk that retrieved my reservation. Then I waited to be called and directed to a shuttle. Got to my shuttle and had to wait about 20 minutes for the rest of the passengers assigned to my shuttle. Sigh. And then when we left, the driver got a call from dispatch and since we were still on airport property, he returned to pick one more person up. Double sigh. But once we got going, it was fine and the driver actually let me off first so that was cool. Heading to the airport was painless despite the driver arriving at the end of the 15 minute window. The price was decent ($60 RT to Fairfax), but I think I would spring for an executive car coming from the airport the next time. I just really don't have the patience to deal with waiting after being on a plane for so long. read more

Followed directions on Super Shuttle app after clearing customs at about 9:30 last night at IAD - went to the pickup location - was told by the SS rep there that I was likely to "have a very long wait" even though I had paid for this shared ride 2 weeks earlier. Waited 45 minutes - second rep then tells me he has "no idea" when a van will show up. Took a cab home. Today phone rep explained that since I had already checked in for my ride I had to go through special hoops to get a refund. I asked to speak to his supervisor who took my info and said he submitted the request to the department that handles this kind of refund. Observation: it appears Super Shuttle drivers have the option to refuse less lucrative trips. Bottom line: this service may be okay when there are enough passengers available for shared rides but in the future I won't count on it after 8 p.m. read more

Final Update - It ended up taking almost 2 hours for our shuttle to show up, DESPITE us having a reservation. After that, we were not the only group on the shuttle, and ended up being the last stop for the shuttle, so we ended up on the shuttle for about an hour and a half too. So all in, they wasted 3 1/2 hours of our time. Also, we reached out to the business after this ordeal, giving them a chance to make it right, and they never responded to us. Original Review : I am writing this as i have been standing at Reagan for 24 minutes waiting for our shuttle. We booked days ahead of time and called hours before to confirm. I dont know why we bother making reservations. They cant be timely. *update* its now been 50 minutes, no shuttle. Taking a taxi and having my bank stop payment shuttle buses' charges. Stay away from these guys. read more

As an avid traveler I've experienced airport transit around the world - this is the worst. Pickups times have ranged from 30 minutes to an hour and a half off schedule - nearly leading to a missed flight several times. They don't call or update you at all. Drives can show up early (as much as 15 mins) or late (good luck), but never ever on time. If you don't have the money for a taxi you're better off taking the metro/bus combination to get to the airport. Its faster, cheaper, and more reliable. Its a crime that the Washington airport have an exclusive agreement with this company. Rarely, do I assume kickbacks, but in this case I can't think of any other possibility. read more

Super shuttle getting TO the airport: * on the early side. be ready! * reasonable price. * you're not the only kid in the car. * easy to track online. There are many supershuttle haters on yelp. I guess I did not have their experience. It delivered what it promised. It's not a trap, it's a shuttle service that worked well for me. read more

We scheduled for pickup from Dupont circle to Dulles at 3pm. We finally got picked up at 3:35pm. Even accounting for the 15 minute pickup window, that was very late and added unneeded stress to our trip. I would recommend against SuperShuttle. Although they can save you cash, is not worth the hassle of risking being late. read more

I was wary of signing up for this service since it's so hit or miss, but it's very expensive to cab from DC to Dulles. I should have trusted my intuition. At least if you cab it, you can avoid paying your fare if your flight is canceled or delayed by just canceling/not hailing the cab. I assumed I would be able to rebook the shuttle for a negligible cost when my flight was delayed but was told the shuttle was "too close" for a refund. (What constitutes too close? If I hadn't been on hold to talk to the rep, maybe it wouldn't have gotten so close.) Then they had the gall to try to rebook me for another $35 nonrefundable trip. Um, no thanks... you're already keeping my original $35 and 20% tip. Happy ending is I got rebooked on a flight from DCA which means I can easily support my local cab driver rather than this hot mess. Added bonus - I stayed awake to watch for the shuttle driver in case he still came by (at 3:45am), and at 4:15 am the poor guy shows up. The rep hadn't even contacted him to cancel my pickup. The $20 extra you'd pay to cab from DC to Dulles is SO WORTH IT. Pack lunch if you want to save money... AVOID Super Shuttle like the plague. read more

If I could give this pathetically run service a -5, I would. Most unreliable. Even though I had booked four days in advance to transport a group of 10, they made us wait for one full hour. Very tough to do for a group that had already survived a 38 hour-long flight. The excuse was that it was heaviest of times in term of flight arrivals. I had also booked in advance two shuttles at the same time to travel within DC. First, the shuttle came after 25 minutes and second they sent only one instead of two. We had to come up with alternate plans. It was frustrating and exhausting especially when the time was of the essence. Most unreliable, unprofessional service. Highly recommend you to find some other service-Washington Flyer etc. The company does not appreciate or deserve your business. read more

I scheduled for the 4am shuttle to Dulles. It didn't arrive until 5am. I missed my flight at the airport. I won't be using them in the DC area again. read more

I loved the text updates and the map positioning for the arrival of the van at my hotel. The only downside was that it took about twenty minutes to get the van from the airport to the hotel, but that is probably to be expected with a shared ride service. The price was very reasonable for the service and the distance. read more

If I were rating them on my ride from BWI airport to my hotel in DC I would have given them 4 or 5 stars. The counter was easy to find, the driver was friendly, and there was no waiting around. My trip from the hotel to the airport on the other hand...didn't happen. They told me to be outside between 2:30-2:45, and that's where I was. I tried to give them leeway with being late, but at around 3:15 I called them only to find out that the driver had "stopped by at 2:44 and marked me as a no show." I'm assuming what happened is the driver came to the wrong side of the hotel, although I was on the side where I was instructed to wait. And even if that WAS the case...they had my cell phone number. A simple call would have solved the problem, easy. Instead, I had to pay a lot more money for a taxi and was at risk for missing my flight. I'm waiting on a reply for my refund request, I'll update this if they won't give me one. I'd like to give them the benefit of the doubt, but after seeing all these other reviews it looks like I'm not the only dissatisfied customer. read more

The most unreliable service! I booked a round-trip from Dulles airport to Hyatt place in downtown. The first leg of the trip the driver was 40 minutes late picking me up. On the return trip to the airport, execucar scheduled my pick up for 0446-0501. I never received a call from a driver to tell me they would be late for what time you picking me up until 0522, The driver then called me and said that they would be there in 10 minutes I was then picked up another 40 minutes late forcing me to have to notify the airport for assistance getting to my date with my family barely make the boarding call before they closed the plane door. Extremely disappointed with the service as I paid for premium service in a private vehicle when I should've just rode public transportation which would've been reliable and on time. read more

I think this company is a scam. They left me started at the airport for 1.5 hours. I after my second status check call, I found out that the person I had been talking to hadn't even assigned a driver to me. they told me I'd have to wait another 1.5 hours. There was nonsense of urgency on their ends. Will never use again. read more

OK, for the newbies out there: this is basically a ride share service. You will be riding with other passengers, the further out you live the more stops there will be. If you have more time than money this is a service you can consider. I won't be using the service again. My flight arrived about midnight. I was going to Alexandria from Dulles and no driver wanted the trip. So there I sat. First I was nice, then I was not so nice. Does not matter. Apparently even if you prepay...so don't use that "service" either. And the real kicker. A cab turned out to be only $5 more. No brainier on taking a cab. I wrote to head quarters and to the local owners about my experience. Never heard back either. Some companies just don't get service. read more

I tried to book the Express Hybrid Sedan for my wife and I for our upcoming August flight. The Supershuttle system says the cost to IAD from my home would be $65 each way. I received the same price with and without my AAA number, even though the systems asks for my AAA number, then displays a message that my AAA discount has been applied. I should have seen a difference in the price using my AAA number. I contacted customer service. After a series of emails, it was finally explained to me that the Express Hybrid Sedan does not offer a discount for AAA. This is extremely confusing especially given the fact that the systems asks me for my AAA number then displays a message that the discount has been applied. The system clearly needs updating. It looks like we'll have to find an alternate mode of transportation. read more

I'd give them zero stars if I could. I booked a pickup from my home to go to Reagan National Airport on May 14 and received a confirmation. I went outside 20 minutes before my scheduled pickup time but no driver appeared. I checked my SuperShuttle app and, while it confirmed that a pickup was scheduled, there was nothing showing where the vehicle was. The driver didn't respond to my message requesting estimated time of arrival, nor did he respond to my phone call. I called their reservations number and finally got a person. It seems they hadn't actually scheduled a vehicle to pick me up although they didn't admit this. They said somebody would come in 16 minutes--well after my pickup time of 2:25 p.m. The driver finally showed up at 3:01. Had I not called at 2:30, I would have been out of luck for my 4:30 flight. We made it to the airport less than an hour before departure so I did curbside check-in as the flight was boarding in a few minutes. The driver did not explain why he didn't pick me up at the scheduled time, nor did he apologize. I should have learned my lesson when SuperShuttle failed to pick me up in December 2017. When I called, I was told I should find other transportation. I ended up driving well over the speed limit and just made my flight. I booked SuperShuttle in April 2018 and again in April 2019 with no problems. Two failures out of four bookings, though, is extremely poor service. If you want to get to the airport in time, request a pickup time at least 3 hours before your scheduled flight so you'll have plenty of time to call and try to get somebody to come get you. Better yet, use Lyft, Uber, a taxi, or a friend to get there and avoid SuperShuttle. I filled out their online survey and gave them the lowest marks possible and stated why. They didn't repond. read more

Should have read the reviews before I booked but I guess that's my fault. Terrible service . We waited at least half an hour for our shuttle to arrive, amidst shifty eyed employees refusing to make eye contact because then they would have to explain . When the driver for our assigned van shows up, he throws his hands up in the air refusing to load the luggage. Then one of the reps says she'll line up our luggage and tells us to get in the van. The minute we get in we are asked to get off, with the surly driver statinh this wasnt our van. Even though I received email and texts stating the van number! Still waiting. Employees still shifty eyed . read more

I'm upping my review to 3 stars because management came back and refunded my fare. Since I didn't take the shuttle back to the airport, next month when I go to DC, I will give them another try. My new review will be based on that trip only. read more

I was just issued a refund today. Very happy that they responded to my complaint in such a professional manner.

Poor service from the start at DCA Airport. Was told a few different prices, rude customer service and was told 5 different locations for shuttle pick up. I highly suggest you use another service UBER or Lyft or something else. Taxi service to downtown DC starts at $31 plus an automatic $10 on top. Stay clear of Super Shuttle DCA, HORRIBLE!!!!! read more

So I was worried about it from the reviews on here but it ended up working without any problems. Needed a lift from Dulles Airport to Washington DC. Ride was smooth and the driver drove safely. The shuttle was clean as well. Only thing was that it may take a little longer than you want depending on who is in the shuttle with you. But overall if you aren't restricted on time I think it's a good option. Got to the airport around 6:30AM, checked in at the Super Shuttle booth near the exit and only waited around 5-10 minutes for us to get seated in the shuttle. Waited about 15-20 minutes total before we left after we checked in. read more

I have no idea who plans the drivers routes but I seem to always get the short end of the stick. Living in southern Maryland, I've taken this twice to Dulles now. Problem is each time I took super shuttle, I was matched with other passengers living in southern DC or Bethesda, MD. Neither of which are remotely close to my location. A ride to Dulles nearly left me stranded because the driver had to go through rush hour in DC to get a passenger. A ride from Dulles scattered three passengers throughout DC and left me with an hour and a half ride back. Definitely going to look at other options moving forward. Also the super shuttle drivers in DC seem to be extremely irritable. read more

This review is for a SuperShuttle ride from Dulles to DC. We found the agent on the curb at Dulles airport. We waited about 20 minutes. The agent wasn't very careful getting our name, and I think that was the problem. He just wasn't a very careful person. What should've been about a 45 minute ride took an hour and a half because the agent sent another passenger to the wrong hotel. The driver meant well but was unable to do anything for that passenger. From the looks of these reviews, SuperShuttle needs to get it together in the DC area. read more

It's a good thing I didn't read the other reviews before using this service or I might never have tried them. We used shuttles all the time in Europe because of the high cost of parking at the Frankfort airport. This was my first time using a shuttle to get out to Dulles and I found it very easy and convenient. I booked online and was able to add gratuity, which was nice-not having to fumble for cash tips is always appreciated by me. The driver on my outbound trip arrived early and was very pleasant. We chatted about the Thanksgiving traffic, and he had me to the airport way before the madness began. Coming back I went to the counter, had a short wait of about 2 minutes and arrived back at home within an hour of arrival. I found every employee I dealt with very pleasant and the whole thing went off smoothly. Satisfied customer. read more

Arrived to DC (Reagan National). Had difficulty locating the representative. When found her she was sitting on a bench playing on her phone rather than trying to help customers. First two shuttles came, and said they were going different places. Mind you I had to go out and ask in the rain, as the representative just sat there AND copped an attitude. Now sitting here hoping another one comes , knowing full well I will have to go out in the rain to ask as the rep has disappeared. Bad experience using these folks in Denver as well. Will never use them again! read more

Zero stars. I waited for 30 min and called and texted the driver. He finally calls back and says he can't be there for 45 min. I was on hold with dispatch for 20 min before I just called an uber. I almost missed my flight. This isn't good business practice. I will never use this company again and i will not recommend this company to any of my international colleagues coming to town. Don't waste your time. read more

On balance, SuperShuttle gets an a-OK. I booked a shuttle from DCA to our hotel via Expedia. It's a paperless world out there, and while we had both a confirmation number AND the check-in person had us listed in the company's reservation queue, we were unable to use our pre-paid reservation. We ended up double-booked and double paid for one trip for not having a sheet of paper. FAIL #1. FAIL #2: For the booking to take us to ICA - no paperwork needed, the driver checked nothing before loading our stuff into the van. Non-plussed at needing triple-verified at the airport but nothing to be picked up at the hotel. DOUBLE FAIL. However, both trips and both drivers were great - friendly and drove well. We were picked up a few minutes early and arrived on time without fearing for our lives either way. WIN. If we do use SuperShuttle again, I would definitely not book through a third-party vendor. Avoid paying double for the lack of a piece of paper with information identical to our itinerary, ID and system information and book another way. read more

All I can say good about this service is that it kept me from walking to the city. This is a horribly ran company They need to hire a logistics manager or invest in scheduling software. After getting on the shuttle it circled around the airport for at least another 30+ minutes to pick up riders. The driver indicated that I would get to the city close to the time I needed yet continued to circle the airport. We were still in the airport at the time I indicated I needed to be in the city Believe the reviews and do not use this service. I wish it were possible to give 1/2 stars. read more

Two experiences with Super Shuttle - both very negative. I STRONGLY advise against using this company. They are unreliable and inattentive to details. I booked a ride with Super Shuttle weeks in advance. The day of the ride, I received text confirmation saying that they were coming to pick me up. They never showed up and ended up calling me 45 minutes AFTER the scheduled pick-up time to say that they "didn't have any cars left" (even though they had my reservation on file for weeks) and they couldn't give me a ride at all. I missed my flight. The other time I booked with them, I gave them my flight information along with the date and time that I needed to be picked up at the airport. On the phone, they verbally confirmed the date/time that I had said but then they booked me for a ride two days after the date I had provided so there was no shuttle waiting for me the day I arrived. Customer service responded to my complaints with a brief, generic apology (clearly they are cutting and pasting this text often) and they offered me a 10% discount on future bookings which is an empty gesture because I would NEVER consider booking with them again. Do yourself a favor and get an Uber instead! read more

NOVEMBER, 2017 HORRIBLE, HORRIBLE company. They treat pre-paid customers like Sh*t! ZERO STARS!! I reserved/paid online 2 days before a recent trip. After returning into BWI, the curbside lady tells me I have to wait 35 minutes, no apology, nothing. The driver should have called as he had my mobile number. Instead, he took off and ditched me. I then had to take an Uber for $80! They stole money from me as their customer service will never refund me. STEER CLEAR OF THIS HORRIBLE COMPANY AND AVOID THE MISTREATMENT & HEADACHE!!! Looking forward to them GOING OUT OF BUSINESS! Never again!! read more

DCA SUPER SHUTTLE. NEVER AGAIN. I will pay to take the taxi from now on this late at night. Got checked in fine. Driver started gathering passengers after 45mins, expected this. Waited in the van, only to go to another terminal to pick up another passenger. At this point it's about an hour + 10 mins since landing. Here's where it went DOWNHILL: I inquired the route of the ride with the driver- turns out I was being dropped last. I asked why I was last if I was closer in proximity to the airport. DRIVER STARTED TO RAISE HIS VOICE. "You are further than her, so you will be last. I AM THE DRIVER!" At that point I decided to get out and responded with my wishes to do so and take a taxi instead. As my fellow passengers tried to get the door open for me, he was still yelling- I stated that he didn't need to raise his voice and yell- denied he was doing so and kept on with his "I AM THE DRIVER" bit. I do live here too, I'm pretty sure I know the way home. I proceeded to the supervisor who almost wanted to make an excuse for his behavior. He got me on another van, on the road in literally under 5 minutes as the first stop, probably so I wouldn't try to pursue a refund - but still does NOT excuse the fact that employees are YELLING AT THEIR CUSTOMERS. The only thing that freaks me out is that this driver input my address in the GPS. Nice to know that he has it. tag: supershuttle read more

My ride from Dulles to downtown DC was fine and the driver was professional. An hour after drop-off, I realized I lost my IPod. I made several calls throughout the weekend and went through a convoluted process to get a claim number from their Lost and Found office. Then I got a call back 4 days later that the driver had found the IPod and turned it in after the weekend off! They FedEx'd it to me overnight, no cost! Wow, I thought the IPod was a goner of course, so I am delighted at they do in fact have a functioning system in place and that there's a driver (Van 569) who restored my faith in fellow humans! Thank you, Arlington/DC SuperShuttle! read more

If I could give this service 0 stars, I would. This is for the Washington, DC area Super Shuttle. I was left stranded at the airport for 2 hours thanks to their terrible van service, incompetent dispatchers, and overall poor regard for customers or service. After collecting my luggage from baggage claim, I checked in at the Super Shuttle counter at 2:33 pm. The dispatcher had no idea what was going on and had no idea where any of the vans were. Why do I bother entering the time of my flight's arrival when I book a reservation if you are unable to provide a van service? After 1 hour, I was told that a cab was called. I waited outside for half an hour for a cab to arrive, only to be told by the airport dispatcher that a van arrived and I should get on the van. However, by this point my reservation had been canceled, so I had to get off the van and look for another taxi--at my expense. The company will only reimburse you the portion you would have paid based on your original Super Shuttle reservation. This incident was the worst, but over the past 4 years the customer service has steadily gone downhill. The airport service people are rude and indifferent, not to mention they don't really seem to know what is going on. The drivers barely speak English and always seem to arrive earlier than the window I sign up for, causing me to scramble to get on the van. I have witnessed drivers getting into arguments with passengers they are picking up, drivers not knowing where they are going, unsafe driving and just general ineptitude. The shared service may be cheap, but you get what you pay for. I am never using this service again. I would rather ride the Metro to Reagan than put up with another one of these idiots. read more

​I requested reimbursement of a taxi expense due to NO DRIVER AVAILABILITY. This is completely unacceptable because I had a reservation and it was not a case of arriving and trying to look for a ride back home. No driver picked me up from my flight 12 Dec 2018, 00:30 hours - I did receive a text at 00:05, and after picking up my bags checked in by 00:31. I did see a SuperShuttle van, but I was waiting on a text message to tell me the van number. Coincidentally, the van was the same one that dropped me off, and I had thought that was the van that was supposed to pick me up - this confusion was because text messages run together. By the time I looked for a representative the van had already departed. At that time I called the number from a previous text at 00:44. An agent said there was nobody assigned (see confusion above) and was told that they are looking into my reservation and that the next van might be in an hour. I got a call at 01:26 explaining that there were NO available drivers, I inquired when a van would be here, the agent said around 07:00 - that was unacceptable. I was further informed I could arrange to be picked up by Uber or Lyft, but I don't use that service and no other taxis were available except for Washington Flyer, they have exclusive transportation at that airport. The agent explained to me that the drivers were independent contractors, however why NO ONE was available for a SCHEDULED pickup is still unsatisfactory! It's different if I had no reservation and decided to try SuperShuttle, but there was MORE than ample time to put out bids or whatever way you use to assign drivers to pick up a paying rider. This has caused me to lose faith and confidence in SuperShuttle - this was a return trip, can I count on an early RESERVED morning pickup in the future? I'd rather use SuperShuttle, but if CONTRACTED drivers decide to pick and choose easy runs and leave riders with RESERVATIONS stranded, I might have to take my business elsewhere. There is already enough travel stress as it is, now I wonder if I will even get picked up and make my flights in the future. As Jerry Seinfeld said, "See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them." -- Jerry Seinfeld read more

Worse possible way to get to the airport. I followed the website directions for scheduling time, and the shuttle arrived at the airport 15 minutes before my flight. There was no traffic, just bad scheduling and service. This is not the first time this has happened. Avoid at all costs. They used to be a good company but now it s unreliable with no accountability. read more

Taxi is same price from NW DC to Dullis. Last time had to sit in there van no working seat belt available. read more

Canceled my ride at the last minute! had to take a taxi at 4 times the cost...no apology. Now trying to get a refund is being a further painful experience....take the bus. read more

I am highly disappointed with my experience with Supershuttle. I did not print my voucher, due to a lack of communication from Expedia. However, the company was for some reason unable to look up my reservation by any other means. I have used many other airport shuttle services in the past, and they typically have my name and basic information right in front of them. They usually do not require the voucher either. I waited for the shuttle for over two hours, hungry and frustrated. Other customers were upset about the waiting time as well. I have communicated with Expedia about their lack of communication regarding the voucher, but there should have been some other way to look up my reservation. I paid $100 for a non refundable shuttle, and I expect to wait less than two hours. It was a highly stressful experience. That being said, our driver was actually awesome. I appreciate his professionalism, and he got us to our destination quickly. I am still upset with how much I was hassled at the front desk though. read more

I liked the convenience of booking online, paying (w/tip) beforehand, and the lower cost compared to a taxi ride (about 1/3 cheaper). BUT, the drivers suck! They were not helpful, somewhat rude, and acted as if their passengers were a complete burden on their time. I arrived at 11pm and maybe the night shift is less likable, but I'm calling a taxi for my ride back to the airport! read more

Terrible experience. Booked for 1pm. We waited out front of the lobby just before scheduled time. At 1 pm got a text that the driver was there. Clearly not. So I called and was told they would transfer me to dispatch. While talking to the first person my phone rang, ended up being the driver. I had my friend call the driver back while i waited for dispatch. Driver confirmed he was at the wrong hotel. This really ticked me off because an hour earlier I called and confirmed the hotel name and address. Driver said he'd be there in 5 minutes. All the while I waited on hold for dispatch. After another fifteen minutes, still on hold with dispatch, we decided to go with someone else so we wouldn't miss our flight. My friend called customer service on her phone since i was still on hold. She told them we wanted to cancel and get a refund. They put her on hold. At 1:28 we pulled away with a different company and still no sign of our assigned driver. I hung up after being on hold for the better part of 27 minutes. I called back in, third call since our scheduled pick up. Finally got someone who helped cancel the reservation and initiate a refund. read more