I use supershuttle pretty open and I like the fact that it is running 24/7. Drivers are usually friendly and the price is reasonable. Recommended! read more

Do not use SuperShuttle. They will take your money and waste your time. Got off a flight at 9. Had a reservation for shortly after arrival. Sat and waited over an hour before I ordered an Uber. I was at home when they called to say they were ready to leave?!?!?!? I prepaid for a reservation. In order to cancel a reservation you have to notify them like 90 mins before arrival. That does not work when you are in the air for the last 2 hours. So needless to say I wasted my money that even a tip for a service I never received. Any good business would refund the money for a service not provided...not supershuttle. Not sure if this is true but was told that they had problems getting drivers into Reagan because of new fee placed on them. read more

Extremely dissatisfied! They deserve *0* stars. My flight landed at 12:35am at Dulles. I checked in at the desk at 1:05am. I was one of 10 crammed into a van at 2:00am, and the 9th to be dropped off at 3:45am. The driver was given passengers from ALL over VA & DC, and Capitol Hill was last stop. Absolutely unacceptable... I will never use their service again. Pay the extra money for a taxi and save yourself a lot of grief. read more

I made an error when booking my shuttle on line and now the driver is going to drop me off in front of the school where I work. I will need to walk home in the dark. Really? I live 1 mile from here and he won't drop me off at home. I will NEVER use Super Shuttle again . Ever. read more

So I caught Super Shuttle from BWI to SE DC where I live. The driver routed into NW DC first which is out of the way and takes a longer route. Talk about profiling. SE is a predominantly Black neighborhood. So I'm inconvenienced and dropped off last. This is my last ride on Super Shuttle. I will pay more so as not to be this pisses off. read more

Terrible customer service. Wife had an early flight, and you guys were supposed to pick her up around 4am. But instead you were a no show. And after she caught an Uber to the airport and called, you all stated that you were looking for a taxi for her. WHAT!??!?! you do not leave your customers in the cold as you half ass in getting a cab. where are your drivers? where is the accountability? read more

Ive had mixed experiences with them.. If you have a simply trip planned out, from one location to another, then they are fine. But if you are trying to go somewhere slightly more complicated like a hospital campus where there are multiple buildings they will not understand. They do not understand the concept of dropping off at one location and picking up at another but on the same campus. Very rude customer service, they end up yelling at you every time for no reason. Just horrid. read more

Update: my drivers were quite pleasant and I adjusted accordingly. My only tip is to make sure everything is on order before you get there or you might be out of a few dollars. (For me a whole ride's fare. At the time of the first posting I was pretty upset about paying twice because I didn't have the means to print my voucher out) I'll still probably uber if it's during normal working hours but maybe I went a little overboard in my original review) read more

Had a great super shuttle experience my last time around. I took a red eye flight from San Francisco to Dulles and I hardly slept. I didn't want to pay the full taxi fare and i decided to go with SuperShuttle. After waiting for about 15 minutes, I was put in the van with people going to my direction, the Capitol Hill area. I was the third and last group dropped off, and my ride from Dulles was less than an hour. All things considering that was incredible time and the service is great for the price ($29). A regular taxi fares between $75 to $90. Lastly, the driver (I forgot his name but the vehicle number on 7/26 was 994) was amazing. Great guy, easy to talk to and incredible. read more

Not sure where all the low scores are coming from, but maybe my experience differed from most because I asked for a "to airport" ride, booked on-line, and, having booked them many times before, knew that I would be the last one picked up and at the end of the designated pick-up window. Driver was on time and safe and careful taking a full van with luggage to IAD to grab late afternoon flights. Coupons available online before booking will knock ~10% off the already sub-Uber price. Tip is usually requested at time of booking, a bit strange and a policy I don't agree with. Recommend and will use again. read more

Best way to get to the airport for the least amount of money. I once took a cab to Dulles airport from Dupont Circle in DC... I wish I had known about the SuperShuttle then because my cab fare was about $60 plus tip. Eeesh. Anyhow, I've never had what I would call a bad experience with this company; they've always picked me up on time and gotten me to the airport within a decent amount of time. It was even reasonable when I arrived at the airport and I had no reservation. The only odd occurrence I've had with this company was when I was being dropped off at my apartment. The ride wasn't so bad, the driver and I chit-chatted a bit, and he told me he was from DRC, and I told him about me. I was the last passenger dropped off, and my driver was really impatient - driving crazy during the last few miles of the ride, nearly hitting pedestrians and cussing them out in French (I speak French fluently so I knew exactly what he was saying). But, he was very polite to me! I swear though, I wanted to kiss the ground when he stopped the van. This place is WAY more reliable than any of the cab companies in DC. At least you know you will always get picked up. read more

@ SS Representative. Thank you for a timely response. Please note, my issue was not with the drivers. The drivers were excellent and timely. The confusion was within the communication center. My driver's tardiness when picking me up was as a result of an accident on the road. The accident was posted on television news. Not his fault. \ read more

Terrible service. Booked a non-shared ride from BWI to DC, prepaid premium price, arrived on time, "no vans available," rude SS reps, finally put in shared van, last to get to destination after an hour and forty minutes, filed complaint( must use internet, no phone access for complaints). 10 days later. no response from SS mgt. Dishonest, fraud, worst service,. 11/10 Update...customer service contacted me and said they were refunding my payment. read more

My ride was on time, quick and the driver was professional. Frankly considering he has to handle this bog town traffic, I was thrilled he kept his cool. People shaving and driving, swerving and cap ... this dude just drove that van like a pro. read more

I had a great experience with super shuttle. I scheduled a pickup for my husband and I from our residence to DCA. The driver came right on time (beginning of the window) and was helpful. I think it helps that only 7 people rode instead of the allotted. I saw complaints about the number of people in other reviews but it says 10 people max, maybe everyone doesn't read. People also don't seem to consider traffic fluctuations. We were picked up at 4AM so obviously there was no traffic. All In all I would book super shuttle again to be picked up. Taking super shuttle home from the airport... TBD read more

It's a great, easy ride with Super Shuttle driving through the streets of downtown DC. I get to see all the hotel's in the surrounding areas. read more

They are an affordable compromise between cost and speed of airport transit, but they are awful awful drivers. Some drivers refuse to lift passenger baggage and put it in the van. Still they look for a tip. Some drivers drop passengers off around the corners from their homes because it's inconvenient to drive that distance. This may be the economical solution to airport travel, but we require a little customer service. We are paying them, dammit. read more

Two stars for the price, but for all of you crying about how poor the service is... you get what you pay for. If it was a better service, it would cost twice as much! Wait, they have that... it's called a cab. There is nothing worse than taking SuperShittle to the airport. You will do nothing but worry about making your flight as the guy exits off a seemingly staight shot to Dulles to pick up yet another odd ball who is running just a few minutes late. Anyway, you get what you pay for. Take a cab or bum a ride. read more

I used this service twice, but in two different cities. Last Saturday at IAD the pickup took a little longer, but I understand that the driver was waiting for other passengers. What I was disappointed in, was the route that he decided to take. My husband and I live relatively close to the first drop off, but he went to DuPont circle instead, which was much further and we stayed on the van for 45 minutes extra, which after a 15 hrs flight isn't the funniest thing ever. It was pouring outside and the driver drove carefully though, which I appreciated. read more

Waited for an hour for shuttle to arrive. Have multiple signs for pick up but only utilize one so customers are standing at a sign that is never going to have a shuttle arrive there. Many people booked service for a conference and the service was completely overwhelmed. I have never seen a more inefficient way to achieve an end result. Would not recommend. read more

We reserved a shuttle to pick us up from Dullus Airport. What a HUGE mistake! A fiasco to check in. Drivers arguing with each other & with the desk clerks. 75 minute wait. We were told to load in a specific van number. WE had to load all of our luggage into the van full of other people. We FINALLY get ready to go. & we are told to get out of the van & go to another van. WE were required to take out our own luggage. We were guided to a van down the sidewalk a ways, but the van didn't exist . After another few minutes a van arrived and we,again, had to load our own luggage because the drivers had to argue about who was going where. We got in the van and started to leave. The driver stops and says he was told to wait & it could take another 20 minutes. By now I was on the phone to their company. Yep, you guessed it.....terminal hold! No one ever came on the phone. We eventually left, and yes, we ended up missing most of the event that had planned so carefully to attend. If you are on any kind of schedule, BEWARE of this company! read more

Won't be using this service again to BWI. Long walk from International arrivals and ridiculously circuitous route to Alexandria. Actually, they put everyone going anywhere in the same van, after making all the Marylanders wait for a long time before they put us in the Maryland van. Don't know when we'll get to Alexandria, but it will likely be after our kiddo is asleep, which has mom really sad and upset. This is not the service that was promised. read more

It seemed at first that the company was going to work and make this situation right. Within minutes of me posting the initial review, their social media team responded and jumped right on the situation, helpfully posting that I should contact their team with my information and they would get hold of me. Understand, this was within minutes of the initial review... It is now two days later, and the company still has not contacted my wife. It is now apparent, the only reason they posted the response was to attempt to show people that might be swayed by the review that they were the type of company that took feedback seriously and acted on it. That is obviously not the case considering that they could not be bothered to actually follow up with the information that I provided for them. To me, this is even worse than the initial negative customer experience. It's one thing to provide a bad customer experience. Any company can make a mistake and let something slide off the rails. What is unforgivable, however, is to then give future customers the impression that you care when you obviously do not. Making a mistake is human. Obviously lying to try to claim your company is something it is obviously not points to a culture in the company that fosters an attitude of lack of caring. read more

Took a shared van to Rockville MD last evening. Great balance between cost and time. My van was available in about 20 minutes from me walking to the desk (made a reservation). Drive time was fine. I only wish we didn't wait an extra 30+ minutes for a late passenger, though I know I'd hate being the late passenger and finding out that the ride I booked ditched me. All in all, it was a good experience. I see there are some really bad reviews. I guess YMMV by time of day and luck. read more

I had made a reservation to be picked up at Ronald Reagan Washington National Airport. After I got my luggage at 11:45 pm I proceeded to the Super Shuttle ticket counter. I gave them my reservation # and I checked in. I waited for 45 minutes and finally asked the lady behind the counter if the shuttle would be arriving soon. I was informed that it always takes a long time that time of night. i don't know why it would considering there is no traffic at midnight. ??? At 1 AM, yes 1 in the morning, the lady behind the counter tells 4 of us that the shuttle is not going to show up. She called 3 different drivers and none of them responded so we were basically out of luck. What I want to know is why do they even have us make a reservation (and TAKE OUR MONEY), if they're not going to honor the reservation?!? I finally found a cab that accepted credit cards and got home around 2 AM. I'm sure they will reimburse me but what about those 2 hours I lost??? I could have been home by 12:30 am if I had known the shuttle was never going to arrive. Talk about poor customer service!!!! I will admit that getting to the airport was no issue, but from the airport was clearly a nightmare!!!! DON'T USE SUPER SHUTTLE WHEN RETURNING FROM YOUR TRIP!!!!!! read more

I used this service a handful of time to catch early flights out of DCA and Dulles. It's a great option to assure you'll arrive at the airport on time before the metro opens. My drivers were prompt, pleasant and polite. They give you a 15 minute window to expect the shuttle to arrive and the driver will call you when he is parked outside. I would recommend this service to anyone. Don't forget to tip your driver! read more

I received a ride from DCA to my hotel on August 4, 2018 @ around 1:30PM after waiting more than 30 minutes at the airport. When I was dropped off I asked for a receipt but was told that I need to enter my e-mail address into their iPAD for a receipt as they no longer have paper receipts. Well, I never received that e-mail and since I paid in cash I am out of luck as I cannot be reimbursed for this expense. Thanks for the awful experience, SuperShuttle. I will never use your service again as I am unable to trust you. I'll just take an Uber next time! And yes, I did reach out to your Customer Service but no one is able to help me. Thanks for nothing. UPDATE: Thank you for your prompt reply. I was discouraged after speaking to your customer service so I thank you for taking the time to resolve this matter and I will definitely give you another try in the near future! I updated to reflect 3 stars instead of 1. read more

I should have learned the first time not to use this service. The first time when they picked up my daughter from the airport they were late over an hour!!! The second time they cancelled their shuttle 15 minutes before a scheduled pickup to the airport!!! My daughter had to find alternative transportation to the airport and almost missed her flight. Bad service. read more

One of the worst experiences ever! Flight came in at 12am and was a no show! Called in and they said they would dispatch someone. Driver called said he was taking another ride and hung up. Called back and they ended up calling me a cab. The cab driver said they pick up for SuperShuttle all the time. I had been using Uber which was a far better experience but since I travel a lot was looking for a service- this is not it! read more

Not a good start to my trip - shuttle didn't show up - company called and said they would send a taxi which didn't show up. Had to drive myself - company rep said well at least they refunded your money - at least?! It is their fault! read more

I used super shuttle on a recent trip for a convention and the drivers were amazing. I went to use them again for another convention and through out the entire booking process it said enter promo code CB20 but when I did it prompted me to call a number. Now that number for great funds which wants me to sign up for "$1" and probably steal my cc info won't stop bugging me. I cancelled my ride and will Take Lyft or Uber from the airport because at least they won't pretend to offer a discount. read more

I reserved a shuttle to the airport a week in advance. All was good. About 30 minutes before pick-up time, they called me to say the service was cancelled and that I would get a full refund. Wth?!? I don't know how, but we made our flight... no thanks to this company. read more

What a terrible way to start our vacation for our 3 year wedding anniversary. Our driver Laura almost crashed into the guardrail on 270 and kept swerving into other lanes of traffic...thought she was drunk!!!! Then she got lost....and kept driving to VA....it was now 7am and we had to check our bags at BWI at 730...I finally asked if she was going to BWI and she said she still had 2 more pick ups in VA!!!! We just had her drop us off at the fire station and got an uber from there so we wouldn't miss our flight. I will never ever use this service again and I demand a refund!! read more

For a 5 pm flight out of Baltimore on a rainy Friday, Super Shuttle's automated scheduling set me up to be picked up in DC (Columbia Heights) at 2:45. Hello... On a rainy Friday in *this* city? I rescheduled it for 2 pm. At 1:24, I received a call from dispatch asking me to be ready at 1:40, in order to accommodate a pickup on Capitol Hill. I was not in a position to do this, so, dispatch put me in direct contact with the driver to work it out. The driver promised to arrive by 2:15. When I called at 2:15, he then promised 2:30... At 2:30, he said he was "right here" - which, as it turns out, was still a mile and a half away. He arrived at 2:35. After drop off (not sure what time it was - I was honestly too freaked out to notice) the driver texted me to check on whether I made my flight, which was thoughtful. I did manage to make it, but with only about 15 minutes to spare. I suspect I would not have been so lucky if I didn't have TSA Pre, because the standard TSA line was a mob scene. If I had stuck with their originally scheduled pick-up time, I likely would have missed the flight altogether (which would have meant missing a wedding reception on the West Coast.) I imagine dispatch is a thankless job in general, and rainy Fridays in DC will wreak havoc on any driver. Still, the lunacy of reorganizing a routing in fifteen minutes' time so that you can carpool passengers from Capitol Hill and Columbia Heights is alarming to me. The service warns that you have to allow for the time it takes to get other passengers, traffic, etc., and of course to be expected. I think I actually planned for that better than they did. Note: this review has been updated to reflect the outcome. read more

Polite safe driver. Van was clean, but arrived after pick up window. I still made it in plenty of time.

Having traveled a lot I must say this is the worst experience I have ever had. A co-worker and I booked the shuttle to pick us up at national airport (DCA) the reservation was for 7 pm as our flight arrived at 6:45pm. Two hours later we were in a shared van leaving the airport. For two hours received zero help from the telephone customer service , the direct number to dispatch was not even answered , the curbside representative was just as helpless as she could not tell Me when the next shuttle would arrive. " Her first response when asked when is the shuttle arriving was "it will be a minute"...Not the best response as it was more than 45 minutes after that question. I guess they should be reminded that they are dealing with paying customers who rely on them for a service. waiting two hours for a shuttle that I reserved is unacceptable. When the drive arrived he exclaimed "I just arrived from Baltimore"... as if that was going to make me feel better.. rule number one in business - don't make your lack of strategic planning the fault of your paying customer. Not one person made an effort to resolve this issue to anyone's satisfaction. I strongly recommend using another company, uber, lyft, bus, and Marc train, or metro before using this service. Unfortunately I can't give them a negative star rating as zero stars would be way too generous.. read more

The only reason I'm giving one star is because Yelp doesn't allow you to give zero. This is the worse transportation service I've ever encountered. I had a trip to the airport today and they changed drivers and pick up time 3 times in 30 minutes. Needless to say after the third time, I just called Uber in order to get to the airport on time. The worse part about it, the online system won't allow me to cancel because by the 3rd time, it had passed my original pick up time. DO NOT USE SUPER SHUTTLE!! read more

HORRIBLE SERVICE! Wish I could give ZERO STARS! Take Super Shuttle only if you want to miss your flight. I booked Super Shuttle trip to Washington National Airport for my early flight. They were suppose to get me at 3:30am but no show. I called them up and they said they would be able to pick me up at 4:30am, as if they were doing me a favor. Totally NOT WORTH THE $32. I have no idea how they are still in business. I quickly realized that I would not have enough time to go through security at the airport. So I had to cancel my Super Shuttle trip at the last moment and took Uber instead. Uber/Lyft is so much faster and more reliable. The customer service representative of Super Shuttle was also very rude and had no clue what she was talking about. POOR SERVICE! read more

This is the worst for public transportation! I made my reservation a month in advance for 4:55 pm pickup at my hotel. They arrived at 4:55 am. I called and explained that I made the reservation for pm and was told that I was a no show and would have to make another reservation and pay for it again. If I wanted a refund I would have to go on their website and submit the request but there was no guarantee that I would get it! So I made a new reservation and paid for it plus the $3 service fee because I made the reservation over the phone. So my new pickup time was 4:45 pm. I had to leave my meeting early, got to the hotel and waited for my shuttle to arrive. Five pm arrived and no shuttle. I waited for five after and called them. I couldn't get through. Was on hold for fifteen minutes. The hotel let me call on their phone and finally got through. Was told that dispatch would be calling. It is now 5:30 pm I have a 7:50 pm flight out of Baltimore and its an hour drive! I wait for dispatch to call ...... nothing. I call supershuttle back again at 5:45 and am on hold until almost 6 pm the gal finally answers and says that my reservation was cancelled! No phone call from the company, no text, no email letting me know that it had been cancelled! Now I had no ride so did Uber to the BWI airport and he got me there at 7:25 and barely made my flight. Uber was wonderful! I would not recommend SuperShuttle to anyone! Poor customer service and a huge lack of integrity! They responded to my review with a ticket number and said that someone would contact me. Never heard a word from them!. I still haven't heard anything from SuperShuttle however, they did give me a full refund. Still won't use them. read more

Might be important to note here that it is over 2 days since the original incident, and other than computer generated boilerplate mumbo-jumbo, there has been no response to me from Supershuttle "customer care" facility. So, maybe there's a clue... read more