EXPENSIVE AND TAKES 3 HOURS! Only use Super Shuttle if the DC-Dulles metro bus is not running! It took me around 2 hours max to get to the airport using the Metro Rail and 5A bus. It took upwards of 3 hours using the SuperShuttle door-to-door from Dulles to downtown DC. They waited for a solid hour for the entire van to fill up, and the driver got lost at every single address and ended up driving around the block a lot. I don't mind waiting, but if I am paying $30 instead of the $6 for the 5A bus, I expect it to get to my destination FASTER and with LESS HASSLE, rather than the other way around. I have used the Super Shuttle in LA, and it only costs $15 and gets you there in 45 minutes or less. Not sure what the problem is in DC. read more

Got picked up from DCA after my flight was already delayed an hour and our driver William Fox just left myself and three other passengers he had picked up at other terminals in the van for 20min. He said be right back and then came back after 20minutes and said sorry for the wait. What the heck super shuttle!!! I get that we have to make lots of stops to keep the prices low and I'm ok with that but seriously this is outrageous! read more

So pleasantly surprised! I had read the poor reviews and really worried that I'd made a mistake. (I was once abandoned at the airport overnight by Super Shuttle on Christmas Eve in NYC a few years ago, so I had reason to worry.) I always take the Metro if I land at the right time. As my flight was about to take off, I received an email from Super Shuttle about checking in as I landed, and as I landed, I received a text. I checked in on the go from luggage claim and was able to walk right out to my van. The driver was incredibly polite and checked in on everyone about comfort - leg space, temperature, seat belts, etc. - before we left. We're on our way into D.C. now, but I now expect to get in to my apartment much sooner than I originally thought. I'm impressed! I had to write this because so many people write only when the experience is negative. This has been great. read more

I usually take Uber to/from airports as I travel a lot for work, but we booked a SuperShuttle today while traveling with 6 other family members. Even though we booked ahead of time and checked into SuperShuttle right after getting our luggage, we are still waiting for our shuttle over an hour. Would NOT recommend! EDIT: once the vehicle arrived, the driver left us in a hot vehicle without any AC, and was talking on his cell phone (with dispatch, he said) while we baked in the car. SUGGESTION: if you can't provide a vehicle within a reasonable time, that's just bad customer service. read more

They failed to pick me up because the driver was asleep (they actually told me that) and the back up driver they sent was so late I missed my flight and I was on my way to a funeral!!! I had to stand by for 3 different flights before I finally got on one. They said they would give me a number for a free ride and they never did. I asked to speak with a supervisor and was put on hold and after 10 minutes I was disconnected! Do yourself a favor and call Uber or Lyft but don't use Supershuttle!!!!! read more

Absolutely horrible service. After you make a reservation for a certain time, you will wait at the airport for 30 to 60 minutes at a non-peak time for your shuttle to arrive. The people at the airport check in desk were rude and unwilling to answer any questions. When the shuttle was scheduled to pick me up to return to the airport at a certain time, I received a text message in the middle of the night changing my pick up time despite needing to catch a flight that morning. I was told this was due to a lack of shuttle availability, which I believe is due to lack of planning on the part of SuperShuttle and should not be the fault of a customer. I will absolutely never use the service again and I will use an Uber or Lyft in the future. read more

I took a super shuttle from IAD to my home which is roughly 30 minutes away. It cost $34 including tip. The driver had a personal conversation on the phone for a large portion of the ride and did not put on the radio. The month prior I took an uber pool from my home to IAD for $22 and an uber pool from IAD to my home for $30. I cannot see how it would be worth it to pay MORE money for a super shuttle when you have to wait forever for departure and then make multiple stops. read more

After waiting over 1 and 1/2 hours for the shuttle to arrive we are upset with the terrible service

The only reason I am giving it two stars is because the shuttle it self was on time and hassle free. So if you want to over pay because you don't trust uber or what ever, do it, you will get to where you are going. My issue is that I have been trying to reach lost and found in the Baltimore area for 5 days now. I was able to file a claim 3 days after the fact of leaving an item in the van because of the difference in time zones. We got back on Saturday, we called to inform super shuttle that there was one of our belongings in the car, they told us okay, we have it, it will be in lost and found for you. Great. When you try and contact lost and found by going to their website, they give you an 888 number. That number connects you to Arizona, which is not clear on their website or anywhere else, so the times zones are way off. Once you get a hold of a representative, they give you a 410 number. Obviously, it is a voice recording with options. Hit 1 for this hit 2 for that etc etc. It tells you to hit 4 for any other services (lost and found). Once you hit 4, it tells you to press 1 for lost and found. Once you press 1, there is not a ring tone or anything, it just goes back to the first voice recording telling you to 4 for other services. There is also another option for "speak to an operator". You hit 6 and a voice tells you that there isn't an operator working. Complete lack of over-site and integrity. I spoke with 7 different representatives before I spoke with a customer care manager. He gave me the same 410 number that doesn't work. So I told him that. I was on hold for 10 minutes until they got back on the phone with me to tell me that I was right and they were going to look into it. Lost and found should be the most simple thing this company does. Step 1) File a claim Step 2) We have your item Step 3) Here is where you can pick it up. For a fee and after verification, if you would like us to ship your lost good to you we would be happy to do it. Thank you, I hope you will choose super shuttle for your next travel arrangements. Instead you get: Step 1) We have your item call back on Monday to file a claim Step 2) If the representative didn't tell you the time zones are different, call back on Tuesday at the right time to file a claim Step 3) Once you filed a claim, we won't tell you if we actually have the item even though an employee already confirmed that we do. Step 4) Call our 410 number to connect to Baltimore lost and found Step 5) The voice recording will tell you to hit 4 and then 1, but it wont actually connect you to anything Step 6) Contact a customer care manager Step 7) Customer care manager doesn't know the address or the phone number to reach the lost and found Step 8) Customer Care Manager gets their superior involved. Step 9) Their superior confirms that you have been jerked around for no apparent reason and that there is no reason for the voice recording to not connect you with the lost and found. Step 10) After multiple hours of being on hold and speaking with people that can't help you, and after finally reaching someone who understand what you are saying, we will get back to you once we figure out what the hell is going on and we will email you. Step 10) Wait for email I haven't gotten past step 10 so I will let you know how it goes. Update*** Step 11) Be told that the number for lost and found that you have been given by 5 previous employees is in fact the wrong number. Step 12) Call said number Step 13) Plan to leave a voice mail because no one will answer your call Step 14 and beyond is coming. read more

I have been using this service for about 7 years but the last time they did not even show up!! I waited and waited and no one showed up! I called them and they told me that my shuttle had been waiting outside and left after 2 minutes!! I always get a call and so I didn't think I would have to wait outside in the 40 degrees weather for it to come!! Especially when sometimes they come like 20 minutes or more late!! They said that it was half a mile a way and to go back outside and wait and it would turn around and get it. I waited 20 minutes in the cold 40 degrees weather when I decided to call back. They NOW told me that it was never coming that I was a "non-show-up" and so too bad! The dispatcher raised her voice at me numerous times and said she had called me and left messages. NOT TRUE! I called my cell phone provider and I have ZERO incoming calls or messages during that time!! I finally had to flag down a cab after another 20 minutes of the customer service screaming at me!! I almost missed my flight and they double charged me even for the tip I had pre-paid online even though no service was rendered!!! TAKE A CAB!!! read more

If you think getting picked up 45 minutes after your scheduled "pick up" time from your house and fretting all the way to airport is great, read more... I arrived with barely a few minutes to spare to get my bags on the plane. The drivers excuse was that he had to pick up people in Baltimore first. I was going to Dulles Airport in Virginia and live about 20 minutes from the airport! To pick people up that were coming from Baltimore and not have a better idea of how long it will take them to reach me (atleast one hour) was irresponsible. My reservation was obviously tacked on to save costs for the company. I thought that was already bad service from Super Shuttle, but it got worse. It took 2 hours to get to my house in Maryland from BWI Airport on the way back. If I did the drive myself it would take 35 minutes. There was no traffic, but they gave the driver such a ridiculous route for 4 people. One of the 4 people lived 5 minutes from my house. The other 2 people lived in complete opposite directions incredibly far away! The driver was complaining to someone on his cell phone about the crazy route he had been given to take us all home. I contacted Supershuttle to voice my concerns and they sent me a generic email saying they would look into the matter and get back to me. Never heard from them again! read more

DON'T USE THEM!!! Getting to the airport is ok (they will be 15-20 minutes late), but going home from the airport will be a nightmare. Even though you make a "reservation," you'll wait 45 minutes at the very least after you check in. It seems like they make no attempt to get you a driver until way after you've checked in. I've taken them twice and that's always their M.O. Just look at the other reviews. As I type this, I've been waiting 50 minutes (and counting) past my reservation. Once you get your shuttle the service will be lack luster. I've never had a driver open the shuttle door for me or offer to help me with my bags, even though they've done that for other passengers sharing the shuttle. Not sure if it's because I've been traveling alone and they think I should be able to manage on my own or what. read more

Been waiting 40 min for our shuttle. After a long flight it's a bit ridiculous. They keep telling us we're on the next shuttle but three shuttles have come and gone without us so far. What a joke! Also they were 15 min. early on out pickup a few weeks ago and almost left without us, even after we said we were on out way down. (He parked very far away from our apartment so it took is a while to find him) Next time will pay the extra for a cab. read more

It really deserves 0 stars. I had used SuperShuttle before with no issues. This time after getting a text message with an ETA, I waited until 40 minutes after the estimated arrival. I finally couldn't wait any longer and took an Uber to the airport. I couldn't find a phone number anywhere on their website and could only fill out a form to complain about the issue. I got an automated response but have yet to receive any other response other than this initial confirmation. Since getting an Uber was only slightly more expensive than SuperShuttle, I'll be using them for now on. It remains to be seen whether SuperShuttle will refund what I had already paid up front. read more

If I could give negative stars I would!! However I will say DONT EVER USE THIS COMPANY!!! I had to call Uber as my shuttle was so late I almost missed my flight....I will tell EVERYONE I KNOW about this horrible approach to customer service and satisfaction...they should be ashamed of themselves and I want a refund!!!! read more

Pick up was scheduled between 2:15 - 2:30 pm. Driver left at 2:25 pm and I had to bite the bullet. No refund. Never again will I use this service. read more

Used Super shuttle from BWI and the app process was VERY easy...however upon exiting out to their pick up spot...there was no signage to let you know your in the right place. There were a few young guys there that did call out "Super Shuttle" they didn't have a professional appearance and only 1 was actually wearing a Super Shuttle shirt. But they were respectful and knowledgeable and I liked that. The driver arrived a little late BUT the drive home was probably worse than having my 7yr old niece drive...I felt like he was checking the brakes every 5 minutes OR testing the flexibility of his passengers necks! Still undecided....the drive home was on the borderline of fun and scary...probably will just Uber next time. read more

Very user-unfriendly system and customer service. I was told that my picking up time is 8:30-8:50, without telling me that the exact pick up time depends on the driver. Yet the driver arrived at 8:30 and told me that we only have 3 minutes to leave our hotel and get to the shuttle, which made us left the hotel in an extreme rush. The driver called customer service about the issue with me sitting right next to him, I explained the call I made to Super shuttle before and the customer service told me that "I do not apologize for it. Is that all the questions you have?" I have never seen such an aggressive customer service before, however they think their way of picking up is normal, they should have known that different norms exist and certainly shouldn't impose their norm on others, causing them great inconvenience, yet without showing any sign of introspection. read more

Terrible service for anyone on Arlington! We were dropping people off by the capitol and I noticed he had my address wrong. I corrected him then wad told we will drop all dc people off then go to Arlington. At this point we proceed to go all the way up to tenleytown in rush hour. Needless to say I will be calling for a refund because this route was not thought through and I did not get home until two and a half hours later! I understand the simple logic of dc then VA, except for when the route through DC does not make sense, It was a waste of time, gas, money, and resources for Super Shuttle, no wonder they have to charge so much for their service! read more

This is the first time we used Super Shuttle. Do not use Super Shuttle if you are disabled! My husband is disabled and needed help with his luggage. When making the reservation, I explained that to the representative. The representative cheerfully understood and said, "Absolutely." She did not share any stipulations regarding how our request was going to be handled. When the driver came, he called. I told him that my husband was disabled and needed help with his luggage. The driver hung up! I called him back, and he did not respond. Then, the driver called me back and said, "We don't do that." I helped my husband with the luggage myself. When I saw the driver, I reiterated, "My husband was disabled and could have used your help." The driver said nothing. I called Customer Service. The representative told me to hold a couple of times and then informed me, "We do not provide that service. You can request it, but it is not a requirement." For abled people, it is not a requirement! So, please take note. If you or someone you know is elderly, disabled, in pain, or needs assistance to get to the airport, don't use Super Shuttle. Lorrie A Fairfax, VA read more

If you are a woman traveling alone, DO NOT USE THE SUPERSHUTTLE from Dulles airport!!!!! I don't scare easily, I've traveled a lot, I think I'm pretty aware of my surroundings. BUT--the drivers of the SuperShuttle vans have frightened me on more than one occasion. I've used them 3-4 times over the past several years, thinking they might get better, but no. I;ve learned my lesson. I will never use them again. This last time, I arrived at the airport around 8 and went directly to the SuperShuttle spot, where I had a reservation but still waited about 10-15 minutes while the dispatcher waited for additional passengers to fill up the van. When none appeared, the driver came over to me--obvioulsy perturbed at having only 1 passenger--and ordered me to follow him, not even making an attempt to help with my luggage (having just come from Turkey where people are so respectful and helpful, I couldn't help but notice this rude behavior). Then he started driving west of where I actually live. I kept my tongue for awhile, trying to figure out how to word "Where the hell are you taking me?" in a nice way. Finally, I said, "Ummm, you know I live in Burke, right?" He replied, "Of course I know where I'm going! Shut up and let me drive!" As he continued to head west and south to Manassas, I texted my son to come outside the house to meet me when we arrived as I was a little afraid of him. I should probably have demanded that he drop me off at the nearest gas station or grocery store, but didn't think of that at the time. Naturally, he missed the turn into my cul-de-sac and then couldn't find the address on my house. When we pulled up at my house, he saw my son and immediately began speaking in a "best pals" kind of voice. He didn't get a tip. Those African guys are horrible to women. read more

I was suppose to get picked up between 6:45-7:00 AM and the shuttle NEVER came. At about 7:05 AM, I called SuperShuttle and they said that the driver would be arriving in another 5 to 15 minutes. After waiting another 15 minutes, I called again and they told me they could not get a hold of the driver and that a "rescue van" would come pick me up...which never came. So at about 7:30 AM, I called once again and they told me the "rescue van" (ironic name) could not pick me up and they would send a cab. The cab finally came at around 7:50 AM. I understand delays happen, but no airport transportation should ever be an hour late. I also did not like the way the "customer representative" (another ironic name) handled the situation. After telling her I was about to miss the flight, she asked if I wanted to cancel SuperShuttle and find another means of transportation. Meaning that even though SuperShuttle was an hour late, they would give me back my money and just give me a simple pat on the back that they made me almost miss my flight. I also asked the "customer representative" if SuperShuttle would compensate me if I missed my flight and had to book another ticket and she said "we are not responsible". I find the professionalism and timeliness of SuperShuttle to be very lacking and will never use SuperShuttle again. read more

The shuttle arrived a few minutes early and that was fine. The driver was very nice and friendly. He went out of his way to accommodate me.

Oh okay; some bad experiences here, apparently...? Not me. As for myself, knowing I am about to board a flight I MUST not miss; in this day and time of TSA issues, flight delay issues, etc. I booked this shuttle to pick me up over 4 hours in advance of my actual flight. Unlike these other reviewers, I fully acknowledged this is not a special(and thus expensive) taxi/limo service where I am the one and only special customer. There are others to pick up(you are not notified as to how many), and this service is there for them and not just me!! Hence, I may be taken off course somewhat(or even significantly) in order to accommodate these other customers, DUH which is why it is so CHEAP. From Takoma Park to DCA for such a low price is outstanding. Add to that the icy conditions of the particular day plus the fact Maryland drivers are complete MORONS under these conditions, and the driver was so professional dealing with such stupidity was very impressive. No seriously-- you East Coast people need to learn to deal with ice and snow--you drive like frightened yet angry CHILDREN. Also, learn to schedule your life, or have the money to pay for a more specific and personal service. I was at the DCA long before my boarding time, thanks to SuperShuttle, and my ability to schedule myself as an adult. I will avoid you East Coast people in winter from now on if it is at all possible, because SuperShuttle had the only driver who seemed to know what he's doing under icy conditions. DA** East Coast FOOLS in winter! UGH read more

I booked my reservation when I purchased my flight. Upon arriving to my destination, check in was quick and transportation was available within 15 minutes. Driver was very friendly and pleasant. During my stay, my pick up location needed changed. Phone call to SuperShuttle was very easy and efficient. Pick up was on time, driver friendly and drop off to airport was easy. Very happy with service. Stress free! read more

I had great service from the Dulles Airport today. After an awful flight (cramped seat, baby crying right behind me), I just stepped up to the Super Shuttle counter and they checked me in using just my last name in about a minute. The attendant gave me a boarding pass and called me when it was time to board, and the driver dropped me off at my hotel after a smooth and safe ride. I made the reservation online a couple of weeks before the trip (quick and easy), and added a tip in when I paid. So today, I didn't have to worry about a thing: It was a breeze getting from the airport to my hotel. read more

Super Shuttle is super convenient! Great customer service, timely, clean, efficient. I would definitely be using them again and would recommend to anyone! read more

Very poor service.. made me wait for more than 50 mins. Without giving any updates or information. Rude staff.. they don't know to value their customers. Would surely not recommend to anyone. read more

First time to try for an international trip on my way back home, where a friend had recommended I use it. I used SuperShuttle for a round trip from Washington Dulles (IAD) to my address in DC (NW). Let me begin my experience with super shuttle by saying it was not bad the first time booked (From airport to home), I had to wait for sometime and was rerouted several times (other passengers were further but dropped first), but I managed to live with that even when coming from a 15-hour flight because I've been told that I'm a patient person by nature. The other time around was where I couldn't keep it to myself and had to put it up here online for everyone to BEWARE of. Super Shuttle was booked from my home in DC to IAD for them to show up between 2:00-2:15 (when you reserve online you get to choose any given 15-minute window). I was ready with my luggage by 1:45 at the entrance of my building, waited in the cold (its December!), so I go inside (alone, without my luggage which I kept outside for them as a mark, at the sight of the front desk) because I started to freeze - and the building has all glass doors from which we can all clearly see everything outside plus front desk staff who were there as well and saw it all, interestingly enough, as I turn my back the van passes by (DOESN'T STOP!) and drives away ... I run out behind them waving and calling but the driver just kept moving ... Start to quickly call their customer service line (which takes forever to get through with their auto-answer music on-hold system), and the rep tells me the GPS shows that the driver has been waiting at my location for 17 minutes (I think I -and the front desk staff- would've saw a big blue van that I was waiting for). He says I'm already marked as a no-show and I would have to book another appointment with another van that's in the area and he guarantees it'll be there within the next 10 minutes.. I figure it would be faster than calling for a cab so I go ahead and complete the reservation over the phone with him .. I should've seen it coming when he authorized the credit card and hangup on me without giving me a reference (reservation) number. Again, I go outside and start waiting (so I'm sure they won't just drive-by), after a 25-minute wait, I call them again and the rep this time tells me that the "real-time GPS tracking" shows my van is on its way and less then 1/3 of a mile away (meaning should be here in less than 2 minutes - as she tells me), so she suggests I hang up and I should not worry, which I did. After a 5-minute wait (outside, by the curb side, in the December cold, to make sure they don't makeup the "you weren't outside" excuse), I call again, and the rep tells me that the van has been there and waited for me and that I've been marked as a no-show!! She tells me that there are no more vans for the day. This happened as now my international flight is less than 2-hours away and rush hour has started on the DC/VA highways, and that was it for me, so I called a cab company that I usually deal with, and in less than 10 minutes a cab shows up and the driver doesn't let me lift a finger with my luggage (unlike Super Shuttle drivers who let you carry your own luggage and have the audacity to ask for tips too ..). The cabby sees my discontent and worry and starts to calm me down, saying that although its rush hour but I'll try my best to get you there as fast as I can. I arrive at the terminal by the nick of time, and some mishaps after, I was safely on my flight to which I barely made it. If I had missed my flight I guarantee you they'd be looking at a law suit by now, I am requesting a full refund for the double-bookings and their no-show. GONE are the days when people are duped my corporations!! This is no way to treat customers, what happened to "the customer is always right"? NEVER EVER BOOK WITH SUPER SHUTTLE if you need to be somewhere on time. read more

Very bad experience. No driver to come back at the airport. And we wait a refund since our return of the 5th of January. A shame ! no reply, no money ... just a poor mail by customers service. It looks like the swindle. Run for it !!! read more

Great experience. Prompt, safe, and courteous driver. 25% cheaper than what my friend paid for Uber, same pickup and dropoff locations.

My experience is from IAD (Dulles ) airport to Bethesda, MD. Wait time - horrible, customer service - horrible, overall experience - horrible. It seems that the good service this company once offered is long gone. Caution - if your not in a rush, don't mind waiting at the airport for up to an hour before leaving, and making up to 7-8 stops, this is your van service. If you do figure out another solution! read more

I took the shuttle for an early morning flight. I received confirmations of my shuttle pick up. My only complaint is that the driver showed up much earlier than the window, forcing me to hurriedly gather my things. You know when you have that feeling in the back of your mind when you've forgot something - that was me on the shuttle. Thankfully I arrived to the airport without any issues and the driver was safe and courteous. read more

They need better routing and friendlier people but overall not a bad experience for the money.

Perfect solution to getting to DCA at 5:00 am, at half the cost of a taxi cab. So glad not to have worry about finding parking on a Thanksgiving weekend (non-existent by Thanksgiving Day) and driving in very cold, freezing temperatures. Driver was polite, right on time and drove safely. Prior notification emails gave you peace of mind that your ride is coming. I was highly satisfied and would recommend Super Shuttle with confidence that they will deliver. read more

Both trips to and from the Dulles airport were very good. I was picked up on time (even there a few minutes early) and drivers were courteous and professional. read more

Awesome service. They were on time to pick me up and got me to DCA way ahead of my flight. I was the first pickup, but my driver kept me updated on all the other pickups and what time we would get to the airport. I will definitely use them again. I don't fly often, but when I do I will call them. read more

We paid in advance for a reservation at 7:25 to get to DCA from Rockville, MD. The company called us at 7:35 to inform us that the shuttle would not actually be coming. We had to scramble to find another option since the metro was closed due to the snowstorm. On the plus side, the company did refund our money within the week. We appreciated that. Only one star because the company is not being judged on its ability to return payments made to it; rather, it's being judged on whether or not it actually TAKES PEOPLE TO THE AIRPORT AFTER THEY PAY IT DO SO. My advice: if at all possible, avoid all of these goofy shuttles and drive, take the metro, or get an uber. read more

I almost never use a service without checking their reviews, but I've seen SuperShuttle vans in the DC area for years and naively assumed they were a decent company. Wrong, and in this case, a huge mistake--the (almost entirely negative) reviews are accurate. Prebooked a van to pick us up for a trip in which we were moving overseas (already stressful enough). The driver called me FIVE minutes before he was supposed to arrive and said he was stuck in traffic and "twenty miles away." I repeatedly asked him how much TIME it would take for him to reach us and he finally admitted that he was an HOUR away. He said he would call dispatch to get another driver to us and I declined and told him I'd find alternate transportation. He apparently dispatched another driver anyway and I received a text message stating that the second driver was 30 minutes out (i.e. still 30 minutes after our requested pick-up time). I called the first driver back and asked him to cancel the second driver and he said "I'm just a contractor, call the main line." Their text service allows you to text the driver, so I sent the second driver a text saying not to come. In our Lyft (which picked us up immediately and with no issues), SuperShuttle called me essentially to reprimand me for canceling the second driver (who would've been 30 minutes late and put us at risk of missing our flight). You have to go online to ask for a refund, which I did, but after a month with no response, I contacted my credit card company to dispute the charge. After my credit card company contacted them, I finally received an email (over a month after I contacted them) saying they'd refund me. Do yourself a favor and avoid this company at all costs. read more

We will never use Supershuttle again, even though I travel a lot for the State Department and my friend is a world traveler. Customer service was outrageous: First, driverDjeurk Collins, #9124 , refused to turn down a radio program he was playing at top volume, saying we can move to the back of the van, that he spent long hous driving and needed the stimulation, and that the cost of the ride entitled us to nothing more than, no right to be able to collect your thought after a 5hour delayed flight from Seattle. In addition, he kept meandering all the way from Washington National consulting the GPS , even to find the most well known roads. The xperience was unprecedented for both of us, whether taxi or town car. Our individual accounts on Supershuttle Feedback site were not even acknowledged. Needless to say, supershuttle has not only lost the two injured parties, but will not be used by any of our families, friends, and colleagues. read more