Superior transmission shop knows what they are doing! Very experienced mechanics. Owner Eddie communicated well with me. Definitely recommend their services to anyone. Junior the mechanic worked on my jeep and left it good as knew read more

Superior Transmission Shop - My jeep good as knew! - Auto Repair Near Me - El Paso, Texas

I can't say enough good things about Superior Transmission and Eddie. I originally took my 2003 Dodge Ram 2500 to a different shop, who after me spending $3,400, claimed it was my computer that was the issue of it not shifting correctly. I took it to Eddie @ Superior and he rebuilt the transmission because 3rd gear was completely shot, and now the truck works GREAT. Eddie also fixed my transmission temperature gauge and fuel pressure gauge at no cost. After Eddie fixed the transmission, I did take it back to the first guy and he refunded my $, so not all was bad with the 1st shop. I HIGHLY recommend Superior. Very honest, very communicative, fixed it fast and accurate repairs. Thanks Eddie & the guys!! read more

I took my car in for a diagnostics on my transmission. Second gear was slipping and I knew it had something to do with the trans but wasn't sure. Eddie the Owner said my transmission was shot. He gave me two options. I could either buy my own transmission and it would cost me so much money for them to replace it or they will replace the transmission and it would cost so much money. I went ahead and purchased the transmission and brought it in with the car. Not only did it only take them 5 days to get it fixed but it came out PERFECT. My car runs just like it used to before the transmission problems. Eddie was very thorough and made me feel comfortable through out the transaction. I recommend bringing your car to this shop. They do good work. read more

I made the mistake of taking my car to this place. Eddie Valenzuela, who is very slow and has a hard time communicating and understanding me kept lying about the status of my car. I understand all shops are busy but he flat out lied every other day indicating that they were working on my car. If he would have told me the truth, then I could have taken it elsewhere. He had my car for over a month and when i finally showed up to check on the vehicle, it had not been touched! He kept coming up with unrealistic reasons on why he did not touch the car. I kept trying to get a straight answer out of him, but his level of comprehension to basic questioning is hard for him to deal with and understand. He even told me that he can't answer two questions at one time. On top of this issue, I come to find out that within that time frame, their shop was broken into and they stole another customers truck. He could not use common sense to lock the doors on my car which enabled the thieves to open the door, rummage through my items, steal my registration and insurance paperwork and whatever else they could find. He did not notify me of my car being broken into until the day that I finally had enough and picked it up. He did not care and said that he had bigger issues to worry about!! That I signed a paper saying that they were not responsible for theft, damage or anything else. Sad to say that he is slow and is not very bright so he could not grasp the issues at hand. I had to file a police report on the break in and pay for my car to be towed out of there. It is terrible service and I ask anyone reading this to stay away from Eddie Valenzuela and Superior Transmission Shop located at 8440 Gateway N. El Paso, TX 79904. He is incompetent, slow, and is a chronic liar when it comes to servicing your vehicle. I do not know how he stays in business. read more

Dishonest !!!! Was told after they opened it, itd 4 days.. Cost me my military paycheck cause I was told they were looking at it and ordering parts I had a rental while they worked on it. My transmission was supposed to be started and parts being ordered,came in a they hadn't touched it. Businesses like this is what hurts people. read more

Took my Nissan Versa in with transmission issues last Friday. I was kind of in a bind because I planned to drive from El Paso to Memphis the following week. Eddie took great care of my car. He was fair in pricing and fixed the problem without needing the entire transmission replaced. To top it all off, my car made it to Memphis with no issues!! read more

I had the worst experience dealing with this shop. I took my 2005 Volkswagen Jetta 2.5, 6 speed automatic with 115,000 miles on it to have the transmission rebuilt. I paid them $2,412.98. The rebuild only lasted 4,580 miles and 50 days before I had to have it towed back to their shop. They kept my car for a month and 21 days before calling me to let me know it was ready. They replaced the torque converter under the 100,000 mile/3 year warranty. The second time it failed, it only had 4,152 miles from the last time I took it in. This was also a little over a month, 34 days to be exact. At this point, I'm beginning to think their workmanship/decision in parts supplier is only good for 4,000 miles. I arranged for my car to be towed to the shop, just like the other 2 times. This third time it was in the shop, they kept it for 35 days. I live 24 miles away, and after this last visit from picking up the car, the torque converter was failing on the way home. The car would slip out of gear, making it an accident waiting to happen, because it couldn't accelerate normally. Imagine you're trying to cross a busy intersection, or a railroad crossing, and the car won't go. I called Eddie, the shop owner when I got home. Eddie was always apologetic and responded with empathy, but that never fixed the issues I had with my car. He said he would go to my house to pick up the car, but he never did. I got fed up with the whole situation and decided to take them to small claims court seeking my money back that I paid them, along with court costs. Bear in mind the other costs. Being without a vehicle, money foregone on insurance and registration, and the time and effort it takes to arrange towing- they all cost money. Judge Haggerty made the conclusion that as long as he's willing to repair the vehicle under warranty, I would have to keep taking it back to them despite that their work didn't last more than 4,000 miles. I will never do business with this shop again, nor would I recommend it to anyone. read more

Awful service! Do not recommend anyone go to this shop. Took my car to get transmission replaced and transmission only lasted four months.

DO NOT RECOMMEND! Eddie took advantage of my vulnerability with a transmission that I needed rebuilt I May of 2017. I paid close to $3000 and within 6 months the transmission failed. Due to me being active military I had to move to another duty station in Austin Texas. When I called him to explain the situation, I expected him to honor his warranty of 100,000 miles or 3 years. He quickly stated that his warranty is for local only and that he couldn't help me. Keep in mind, my transmission was rebuilt, I paid nearly $3,000, and it had only been 6 months. He told me that the only way that he could help me was to send me another rebuilt transmission but, I would have to cover the cost of another mechanic to drop the old one and install the new one. So, I paid a mechanic $500 to drop the old transmission and I waited patiently for 3 Weeks until I received the so-called rebuilt transmission. After installation of the "new" transmission all the gears and clutches were already burnt out because, Eddie lied, he did not rebuild a new transmission, he sent me a used one from a junk yard. We researched all the writing on the transmission and we confirmed that it was from a junk yard and there was no filter in the transmission. When the mechanic opened the pan, it was full of metal shavings. Because of this issue I had to spend another $2700 to get a rebuilt transmission, rebuilt again, and it is still under warranty through Eddie but, he didn't honor his side of the deal because I am an active duty soldier who just wants to have a vehicle for his family. He is a liar and do not believe anything he says, he is the nightmares you here about when it comes to mechanics and he is very untrustworthy. If you are military do not go to Superior transmissions with the owner Eddie Valenzuela because all he wants is your money and he does not offer nation wide warranty. If you need something fixed always look for a company that offers nationwide warranty because the odds are if your military, you will be re locating. I don't see how you can sleep at night Eddie and how you run your business. You should be for the customer and want to keep customers, not just scam them out of their money. You should be out of business and everything that you claim on your website and Facebook is completely FALSE. DO NOT TRUST EDDIE VALENZUELA. Always ask for nationwide warranty, if they don't offer it, then find a different shop. I pray that no one else has to go through what means my family has to with this shop. read more

Man if you wanna go to a transmission DONT CHOOSE this one I've had to take my car multiple time for them to fix it but they never get it right. I still have warranty on my tranny but i rather take it somewhere else and pay for them to fix it. Not even a year has passed and my tranny is acting up again its unbelievable and very inconvenient. Eddie is a great guy but his techs are not good at all. Thanks for not fixing my car after 6 times this is BS read more