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    Superior Stone & Fireplace

    1.8 (20 reviews)
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    Services - Superior Stone & Fireplace

    Fireplace cleaning

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    Kate W.

    To say I am infuriated with our experience is an understatement. They installed a wood insert into our fireplace in August 2020. In October 2022, a chimney sweep discovered that they did not install it correctly, and he could not get his brushes up the chimney. I called Superior Stone, only to be told I'd "receive a call back" - of course no one reached out to me. Our chimney sweep graciously returned to fix the installation issues, and he discovered a melted flashlight had been left on top of the wood stove (batteries still included), and that they did not seal their liner, allowing water to get in and causing rust damage. Not only is our fairly new wood insert damaged, they created a massive fire risk to my home by leaving the flashlight - had it not been discovered, it would have exploded and caused a housefire. When we contacted Superior Stone THREE more times (twice by phone, once with emails that included pictures of the rust damage and melted flashlight), we were then told the "flashlight was simply an accident," and that it was "not their responsibility to seal the chimney liner" that THEY installed. The rust I can deal with - we will absolutely be going to someone else to fix the liner issues, as apparently they are only willing to install chimney liners, but are not responsible for sealing them. But when it comes to the flashlight, their negligence and lack of acknowledgement is appalling. I am pregnant with a one-year-old at home, and am FURIOUS that they caused such a risk to my family and are refusing to take responsibility for any of it.

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    Yankee Doodle Inc Stove & Fireplace Center

    Yankee Doodle Inc Stove & Fireplace Center

    (10 reviews)

    It is unfortunate that I have to rate this local business so low but my experience after my…read morepurchase has been beyond unprofessional. The installer they recommended and use (3rd party Pro Gas) never gave us a quote for the install, never booked an appt and would just randomly show up at our house expecting the fireplace to be ready for install. Once my GC got the fireplace framed their installer randomly showed up to finish whatever work he needed to do without sending me a quote. When he went to do that work, he didn't tell anyone he would be there so our GC wasn't onsite and I got a rude call from a male employee at Yankee Doodle expecting me to know specific height details as if I were a GC. He was rude and kept pushing me to give him that information but I kept explaining I am not the GC I do not know, my GC is on vacation and no one told me they would be at my home today to do this. My renovation is a full house reno so we were not living there during the renovation so its not like I could easily be there whenever their installer decided to show up. Again, sad to have to write this review but they highly recommended Pro Gas (and said they still will after I gave them this feedback) and I'd hate to see other customers get slammed with a huge bill and no communication or approval for that bill.

    I would avoid. After their contractor destroyed my mantle, they first blamed me, then their…read moresubcontractor. Then they billed me for an incomplete job. I wanted to work with a local company, I will think again next time.

    Superior Stone & Fireplace - fireplace - Updated September 2026

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