Great for installations. Not so great for service and maintenance. This company did our install several years ago and I have no complaints about that process. It was a good install and has been operating well. My complaint is based on a recent winterization servicing in November of 2024. This is a standard $125 per year service charge. When I turned the water back on this spring, two of the five zones were left in the open state and immediately began spraying water in both zones. Not a huge deal, I was able to find the control box and close the zones myself. The larger issue was two of the five zones and the overflow pipe were leaking water. Within a couple minutes, my control box was full to the brim with water. I had to turn the water back off and bail out the control box with a cup small enough to fit in between the pipes. I was able to open the leaking valves, clean them (full of dirt), and close them up snugly so they stopped leaking. I called the company to report the issues and request a refund or future credit for the poorly performed service. Instead I was offered an appointment with a manager where I might or might not be charged a second $125 fee depending on if they determined the fault to be theirs or mine. I pushed back stating again that all problems were resolved and there was nothing to be fixed. I was told that was the extent of any remedy they could offer. I was not given an opportunity to speak with the manager and there was no real interest in retaining my business. I've terminated my service contract with the company and will not be using them going forward. I would not recommend them for any maintenance or servicing. read more

Superior Sprinkler Systems - Landscaping Near Me - Dulles, Virginia

This organization scammed me on an estimate. They charged me to come out for a spring start up, and then they lied saying that my system had more damage then it really had...tried over charging me $500. I brought in another company to verify and indeed, Superior had misrepresented the repairs that were needed. Such a shame since I was a loyal customer for years. read more

I was a fan, they did provide prompt and good service. But suddenly they dropped Woodbridge, VA from their service area and didn't bother to tell me. Nice. read more

They showed up on time for quote and explained the process of installing a sprinker system. I went with them based off work they did at a neighbor. A few weeks to get on schedule, but they showed up promptly, listened to my requests, and did a professional job on install. They forgot to leave a adjustment tool for the sprinkler head and when I emailed them it was dropped off the next day. Likewise, when I called in for questions on configuration, a tech called me back in less than an hour. The sprinkler system works well and I was pleased with their service. read more

We called Superior Sprinkler Systems to have them come out and relocate two pipes and a sprinkler head because we are having a patio installed. We were informed the first hour would be $110, and every hour after that would be $145 (+ any parts). I was home when they arrived. They showed up 10 minutes late, and I was watching the clock to ensure we'd be billed accordingly. The service technicians didn't do very much, and about 45 minutes in I received a call from the company informing us that they are unable to complete the service. They stated they would cap the necessary pipes, and we would need them to come back out once the patio was finished in order to relocate everything accordingly. They ended up leaving in just under an hour, and I was relieved it didn't bleed into the second hour given the pricing structure. A few days later, I received an invoice for $308. I called the company, and the receptionist seemed helpful. They said the trucks all have trackers in them, so they'd verify the time and call me back -- I was hopeful. Then, they called me back and told me the specific truck they used did not, in fact, have a tracker, and said tough luck. I asked to speak to the general manager. They said they would have the general manager call me. Instead, the receptionist called me back and told me the GM had wanted her to relay a message: they would provide a refund, however, he wanted to make very clear that I was lying because they've been in business for 20 years (I'm not sure how with that type of customer service). read more

We prepaid Superior Sprinklers for our 2015 service and scheduled the spring turn-on. They did not show up for our appointment--nor did they call. We called them and they assured us they would be there the next day. Again, they did not show. We had to call them again and finally, the following day they came. Even though the turn-on is a straightforward service, they only did a half-way job on it. Never again. read more

Started a contract with this company based on the prior owner utilizing them...thought, why not based on the company setting up the current system in the house (It's a digital system where you can program through your phone app...called Rachio). We signed a contract for a Spring start-up, a fall maintenance, and winterization all at $110 per visit. The Spring startup includes four checks (1. pressurize irrigation system, 2. program controller for appropriate spring setting, 3. check heads for proper operation/coveration, adjust/clean, if needed, 4. install backflow prevent ,if applicable). So when the crew came for the Spring start-up appointment, the first thing they told me was they don't know how to operate the Rachio system even though they installed it several years back. So I had to walk them through the system...not what I was expecting to do when I'm paying for THEIR service. I can understand that they don't work with the system anymore, but my biggest issue was the crew stopped by for no more than 10 min for this appointment, had me teach them the system, barely glossed over the sprinkler system, and charged me $110. They didn't do any of the four things other than maybe checking some of the sprinkler heads...and I mean only some, the ones that were right in front of them...they didn't even bother looking at ones that were harder to access. I called their office to talk to the manager, and she was not helpful at all. She claimed they provided the service so I'll have to pay the $110...simply ridiculous. Based on my experience, I would not recommend this company to anyone...they lack the integrity and customer service. I'll be paying the $110, but cancelled the rest of the service I signed up for and will NEVER utilize this company again. read more

We hired Superior Sprinkler Systems to install a new irrigation system at a new house we purchased--as did many of our neighbors at the time. They were competitively priced and installed in the winter months, which I'm sure was difficult due to the cold ground. When Spring rolled around, if any issues arose, they were prompt to come out and fix it right away. We were in that house for five years and they always did our Spring start-up and Winterizations and we never had any issues to speak of. Their customer service ladies are awesome as well--always friendly, responsive and willing to help. We've since moved to another house and while it already had an irrigation system, we hired Superior Sprinkler Systems to do a check-up on it and they found wastefully installed pipes and leaky heads so they made corrections to give us a more cost-efficient, less wasteful system. We have hired them again to service our system annually. I highly recommend them. read more

I have been using Superior Sprinkler for 5 years. We have never really been very happy with their service. The last time they came, they set up the sprinklers in such a way that they hit our patio and furniture (even though I explicitly asked them not to do that). When I asked them to redo the work, they charged me to come out again. They also constantly try to upsell you. When they schedule beginning and end of year service, they e-mail you one or two days in the middle of the week with four-hour windows. This is extremely inconvenient if you work. This year I got back to them about another day. A work event came up and I confused the day, thinking it was Wednesday not Tuesday. I guess they came out on Tuesday (although no one called me nor did they leave a door tag) and didn't do anything. Had they called me, I would have tried to get my husband to leave his office and get out to the house. On Wednesday I left my office at noon to get to the house. On my way home I called and asked if they knew when they would be out there. They said that they had come the day earlier and they could not make it out on Wednesday. We could reschedule but they would charge me $25 for the "missed appointment" (how I would know if they really came, who knows). I asked if they would waive the fee since it is unclear whether they even came out and that if they had called, I could have scrambled and tried to get someone to the house on Tuesday. They said "nope." This is really the last straw. I think for a customer who has been with you that long, particularly when you are in the neighborhood anyway and didn't even call, you waive the fee. Since they wouldn't, they have lost me as a customer. read more