No Show and Lied Back in March, I called the company's phone number to schedule a spring start-up service for my existing system--an easy job. The voicemail directed me to text the number for a faster response, which I did. In the text exchange that followed, I was scheduled for the service on May 1 between 8am and 12pm. The day arrives, and by 11am I had not heard anything, so I texted back just to confirm I was on the schedule. No response. I called the phone number, there was no answer, so I left a detailed voicemail. No response. I then followed up at 1:40pm with a screenshot of the text exchange from March when the service was scheduled. I then got a prompt reply re-confirming that I was still on the schedule for the day, and that he would check on the location of the technicians. I heard nothing further. Tried called again. No response. Texted again at 3:30pm asking for updates. No response. Texted again at 4:11pm. No response. Multiple additional phone calls went straight to voicemail. The company never showed. I had to make arrangements to work from home so this service could be performed. The appointment was confirmed over a month in advance and re-confirmed the day of the appointment. Now, I have to find another vendor, make alternate work arrangements again, and will be delayed in getting my lawn irrigated this season. This is a dishonest business practice. It is bad enough to fail to show for a job. But it was made worse by re-confirming the day of the appointment that it was still scheduled, still not showing, and then just ignoring communications by text and phone. There was no excuse for this. If there was some problem on the company's end that required the appointment to be re-scheduled, I would have been reasonable. But instead he just lied and wasted my time. I recommend you do not waste your time or money on this business. Screenshots attached as proof. read more

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I highly recommend NOVA Irrigation. Jay and everyone from the NOVA Irrigation team were incredible to work with. They are very professional, knowledgeable, and did a tremendous job on both design and installation. The team was extremely thorough, responsive, and worked very hard in putting together a greatly improved irrigation solution. The irrigation system is now running far more efficiently and provides extremely good coverage. Pricing was very fair. read more

Wow. Not good. I was in need of a valve repair for my irrigation system, so I called NOVA Irrigation based on their positive reviews. I was optimistic with the initial estimate, so I agreed to have them do the repair and also upgrade several of the sprinkler heads in my system. I have to say, all my dealings with the office manager were wonderful - she was very accommodating and easy to work with. And I believe the repair was done as promised, but I won't know for sure until winterization. However, as for the upgrades, which was the brunt of the work, it was one of the worst dealings I have ever had with a service company. I get the feeling that there is very little communication within the company. There was little to no coordination between the original estimate and the work that was done. Due to a scheduling issue on their end, I was not at home when they did the work, and some of the line items on the estimate were not completed. I caught one of them with the owner via phone before the crew left, and he agreed to adjust the sprinkler head in question, albeit not the way it was described in the estimate. Another line item in the estimate was to upgrade the sprinkler heads in a zone in the front of the house, which was not done, as I discovered the next day. When it came time for billing, the invoice came in for the amount due matching the estimate, but very little resemblance otherwise. All of the charges were described as "repairs" rather than the upgrades and lumped into generic categories. I knew that the the sprinkler head replacements specified on the estimate were not done, but there was no way to discern the specific charges on the invoice. I pointed this out via email, and I asked for verification of the invoice, while paying a portion of the invoice for good faith. The owner came back with a SECOND, new invoice (different invoice number) with a HIGHER balance than the original, did not credit the payment I made on the first invoice, and actually itemized the charge for the sprinkler head replacements that were not completed. He wrote back in an email that they replaced the heads, but I took photos to show that they had not. At the end of the day, after much frustration and back and forth, I paid the original invoice just to end my relationship with this company. They are probably fine for basic winterization, but I will not be using them - and I cannot recommend a business with such basic miscommunication, billing discrepancies, and lack of attention to the customer as I have experienced with NOVA Irrigation. read more

NOVA Irrigation - Upgraded sprinkler head work charged but not completed - Irrigation Near Me

NOVA Irrigation is top to bottom a great organization. A super friendly person answers the phone (it's not just that she's not a robot, but she's so nice as well)! Jay and his crew are fantastic people people. Jay takes the time to evaluate your entire system and cares deeply that everything works; he gives tips on watering times & durations; he explains what is best for your yard in general - all the things Hydrotech no longer has the time to do for us. And less expensive! read more

Well first time visit to Belly Rubs for my 7 month Golden Retriever. Rucker received a partial groom and a much needed bath. The staff were super nice and did a great job with Tucker! I will definitely be coming back. Also the inside of the business is very cool with all kinds of dog treats for your pets for sale. I felt the price was good and the service was excellent! read more

NOVA Irrigation - Tucker after his spa day at Belly Rubs! - Irrigation Near Me

I think I've posted a five star review previously, but it's been a few years, and it's worth repeating. I switched over to NOVA Irrigation when my previous company, who installed my irrigation system, jacked up their prices, with no improvement in service, and were difficult to schedule with. NOVA Irrigation is reasonably-priced, responsive, accommodating and solutions-oriented, and everyone who works there is friendly and knowledgeable. I just had the winterization done and when I turned off the main water that feeds the irrigation pipe, you could hear a hissing - like there was air in the valve and I then found there was a slow drip on the faucet outside. I immediately contacted Jay Link, who got on a call with me, and looked at a video that I sent over, and told me he could come over after another job he was doing. He contacted me a day earlier than scheduled and let me know that he was available then, which was great news to me, since I had this slow leak that was creating a puddle outside, and God knows what was going on inside my walls, potentially. He went to the store and bought all of the supplies he might need. When he got here and investigated, the first thing he did was try to tighten the valve that I had already closed. With one turn of a wrench, he was able to close it, where I had not been able to, and voila - problem solved. We were both kind of amazed. And I was pretty ashamed that it had been due to my inability to fully close it and not realize that's what had happened. NOVA Irrigation doesn't seem like an anonymous company, but rather like your best neighbor, always willing to help out where possible. read more

Highly recommend Jay and the team. NOVA irrigation installed a new two zone sprinkler system for my yard and provided a quote in-line with other irrigation companies in the area. I went with Jay based off of the stellar reviews and I'm glad I did. While it was little frustrating to have our scheduled install date slip from May, all the way to July due to a back-log of other jobs and lots of heavy Spring/Summer rain, the actually install went very smoothly. There was the requisite digging of the yard to install the sprinkler lines, but I was impressed by the work and Jay had his team install a few extra sprinkler heads to ensure that the lawn would be restored in areas where they laid down the PVC piping. Despite a slight hick-up with correspondence on the install date, Jay and Elizabeth have always been extremely responsive, especially after I reported a water hammer issue, which Jay, himself came out to investigate and we quickly discovered this was caused due to a faulty prv in the house, vice anything with the install. Lastly, I was very pleased with the winterization service w/ the company. Super easy to coordinate and went off with out a hitch. read more

Jay did an awesome job fixing my sprinkler system. We had someone else look at it first and they couldn't get it to work correctly so I found NOVA Irrigation. They came out pretty quickly, were able to fix it same day and at a decent price too. Win/Win! The guys were very professional and nice to work with. Would recommend read more

Jay and Chris have been great to work with. They are honest and will give me several options when there are issues with my irrigation system. read more

Jay and his crew were outstanding fixing our sprinkler system after major plumbing work was done in the front yard. He reworked and rerouted all of the sprinkler system in the front yard and added new sprinkler heads that were much more efficient. In the backyard he also found out that some of the sprinklers weren't working right and repaired those as well. Excellent job! Highly recommend! Thank you so much read more

We started working with Jay and goes team 3+ years ago when we move to our home with an existing irrigation system. The team has been great and responsive with spring startup and fall winterization. They've been great with educating us by recognizing when we needed new sprinkler heads or a shift for better coverage. Most recently, I called Jay for help in identifying how to modify the existing irrigation system to help new landscaping. He arrived when he said he would and presented options of how to modify, or add-on, to help our new shrubs, plants, trees. His crew came and did an amazing job! Not only did they do what they said they would do, they also fixed issues with valves and wiring that had been around since the original system was installed. The guys hand dug through Virginia soil (meaning lots of rock) and you can barely tell any soil or grass was disturbed!! We're talking numerous new heads, modifications to existing lines and movement of previously installed heads and everything looks amazing and works!! Highly recommend Jay and his team! read more

My aging irrigation system was not working when the system was opened my me, so I called the experts! These guys are great. Fabulous customer service. They have a customer for life now. Very effective and knowledgeable. I highly recommend Jay and his team. read more

We moved into a home that had a pretty old and messed up sprinkler system that we thought might be leaking. We had another irrigation company come to service it based on a neighbor's recommendation and quite frankly, we paid a lot of money (150 just for guy to come out) for them to just tell us it was old. And when I wanted to just have it shut off, the guy was giving me the run around making it sound like what I was asking for was impossible. So just to be safe and make sure that there really was no existing leak we got a second opinion from NoVA Irrigation. First of all, his price was fair and Jay seemed to understand that not everyone wants the headache of an old irrigation system. When the service tech looked at our situation, basically agreed that it might not be worth it to keep the system running and just made sure all the valves were off and scheduled us to be blown out and shut down for the winter. Problem solved. Between Jay and his service team, all were professional, caring and kind. And if for some reason, we decide to get the system back up and running they would be the first people we'd call. Professional and courteous, and reasonably priced. I'd reccommend them to anyone. read more

Daniel arrived a little earlier than expected and was very professional. He made sure everything worked correctly, replaced a broken sprinkler head, and set up my system. Daniel took the time to explain how everything worked and showed me how to operate my controller. I will use Nova Irrigation again. read more

Jay, Chris, and the team at NOVA Irrigation are a top notch company! We began working with them this summer and they have remained prompt, informative, and extremely helpful. They have done great work updating our system and getting it up and running for the season. Chris, in particular, has come out on three occasions and patiently answered all questions we have. He has done great work for us and we can't thank him enough. I highly recommend working with Jay and his team! read more

Professional, prompt and knowledgeable. We had been using another sprinkler and lighting solution for many years, even though we weren't happy with the service. Finally, we decided to call a new company to service our sprinklers. It was immediately apparent that the technician knew what he was talking about and we got charged by the number of sprinkler heads. Our previous company charged by the minute, and took their time ambling around our yard. And they required prepayment. NOVA Irrigation didn't ask for any of that. I am very satisfied with the opening/closing service we received and would highly recommend this company. read more

I can not recommend this company enough. I have used them for a sprinkler installation, drainage, hardscaping, and commercial work. They meet or exceed my expectations ever time. read more

Jay came to review the old irrigation system on a house I recently purchased. It was a pleasure dealing with Jay. I found him to be very knowledgeable, honest and all around good person. He adjusted and fixed couple of sprinkler heads and we discussed bringing the system to use better and newer parts. He in no way pushed any sales pitches, rather told me his honest opinion. I will be his customer for all maintenance and servicing going forward. read more

Jay and his crew installed our irrigation system about ten years ago as a subcontractor to a general landscape contractor, when we were landscaping the property of our then new house. He designed and installed 27 zones with over 160 sprinker heads of various types. Despite getting his pipes cut over and over again, he never complained and continued until finished and continued to come back when other subcontractors continued to cut his pipes. Since then, he has opened and closed the irrigation system every year. During the open season, he has helped with additions and adjustments, laying new pipes, installing new heads, relocating heads, as needed and requested. His knowledge and experience is at the highest expert level delivered with down to earth friendliness. His pricing is always fair, the quality of his service is impeccable, his reliability is outstanding, his standard of care sets the standard, and he is just an all around good person. Over the past ten years, although we've only spoken when there is work to do, I have developed a deep sense of trust for Jay and his crew - somthing that is missing in many contractors these days. One thing that I did not notice initially but have noticed more and more over the years is how each of his crew members respects and looks up to him as demonstrated in their doing as he would do while gently speaking highly of him and seeing in their eyes their thinking of how Jay would do it. Beautiful! read more

I've used several lawn care service companies in NoVa over the past 14 years, and NOVA Irrigation is the sole constant. Jay's reliability, customer focus, and quality work makes him a standout! His design and installations are intended for durability through the years. My current system is far superior to that from another company, which always required service for line breaks and component failures. And his follow-up care with spring turn-on and fall winterization are like clockwork! When I move again, NOVA Irrigation will be one of the first calls I make. :) read more

Five stars well deserved. I work with them for many yeas now and am still a very happy customer. They are very reliable, quick to respond to any problem and most of all very friendly. Love working with them. Try them, you will not regret it! read more

I've been using NOVA Irrigation for ten years and I'm very happy with this locally owned company. I would highly recommend this service.

Great service. Quick response to emergency repairs. They installed our system and have serviced our system for the past 15years and never a problem. read more

I've been a customer for 6 years and I couldn't be happier! Jay and his crew are reliable, friendly, hard working, and they make sure any issues are taken care of in a timely manner. I highly recommend them! read more