Valley oasis came And fixed my spa…read more. Kudos to getting it fixed and having the right parts on hand . Also thanks to Noah Who tries to walk thrubit via FaceTime . My pool Is up and running

Update number 2 and it will be brief…read more After posting my first update (and, if we're being an honest, a public post on Facebook in which I tagged Valley Oasis and mentioned a potential lawsuit), I was contacted by Noah through Facebook Messenger, and my husband received a phone call. Noah came by, looked at the pool, and a couple months later all of the issues were fixed. The hole under the waterfall was patched, the Venturi nozzle was replaced, and the damage to the decking was repaired and the entire surface coated in a grey cool-decking type material. My water bill has been cut in half (amazing how much water can quietly leak from a pool). Why only three stars? Because it shouldn't have taken that long to get someone's attention. If you go with this company, keep on it and stand firm.

Outstanding family owned business. I had no power to our hot tub. They gave me a reasonable quote…read moreto troubleshoot and scheduled a date. I was contacted on the status of the tech. The owner, Tyler, arrived and was friendly and professional. He diagnosed and replaced the heater element within the quoted estimate. Total job was about an hour. I was nice to see that the owner also does repairs when they're busy. It shows dedication and understanding of their customer's needs. Also, no "AI" or bouncing around my phone call. Just great, dependable service. Thanks Tucson Hot Tubs!

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

In the market for a new jacuzzi and have been recently shopping around and this is the first place…read moreto just give me the gist of what they offer including the Jetpak which is an interchangeable pack for the jacuzzi depending on your needs. Other than that no pressure, no crazy sales pitch, and no endless information about the intricacies of what makes their jacuzzi's work the best.

This is a review on a service call for our Bullfrog hot tub provided by Bullfrog service people…read more We've had our hot tub for six years and this is the first time we've needed to have a service tech visit. Bottom line, Brandon the service tech was absolutely fantastic! Extremely knowledgeable, very professional. Strengthened our overall happiness with our Bullfrog hot tub. In fact, for that matter everyone I've spoken to on the phone to make this service call happen were also very professional. This isn't our first hot tub, but it is the best one. I work with service people all of the time in my occupation, I had low expectations, Brandon has renewed my faith!! Are you there Bullfrog corporate? Brandon is a keeper, treat him well!

Quality is above and beyond expectations! Shane & his crew were very responsive to all of our…read morerequests and informative. We LOVE our new custom pool! HIGHLY recommend Presidential Pools!

The team at Presidential was great. Carlo and Shane were great during the whole process. Pool…read moreturned out great No surprises, the work went like clock work. Start up of the pool and orientation was handled by Elijah who was very knowledgeable of the equipment and friendly to deal with. Genero is handing the landscaping and pavers which looks great. Overall a great team. I would highly recommend. We are very pleased with the end product that did not break our budget.

We purchased a spa almost two years ago- immediately it had it had to be repaired due to chemicals…read moreleft in the line and then 2 months later the panels started coming off and it leaked Every few months they came out to replace the panels. Finally a technician determined that the tub frame was bent on delivery. They requested to take the hot tub for 10 days. I was concerned with a bent frame that the repair wouldn't be great, and it was hot tub season, but I agreed. They have had my hot tub now for 3 months and are not responding. We don't even have the hot tub anymore. This hot tub has been out of service for longer than we have had it usable. I would just like my money back at this point. Don't buy here

We had a great experience. We got a great price on a new spa and installation was timely and…read moreperfect. Salespersons Jeremy and Vlad were knowledgeable and easy-going. Sunset offers service and spa products making one stop shopping convenient. Mike, Tucson

They did an excellent job on our pool kool coat and beautiful pavers on our patio for A reasonable…read moreprice. Very quick too !

From the owner: Dive into Luxury with Our Premier Pool & Landscape Services! 🌿…read moreTransform your backyard oasis with our expert team specializing in fiberglass and concrete pool installations, along with stunning landscape designs. Whether you dream of a serene fiberglass pool or a custom concrete masterpiece, we'll bring your vision to life. Enjoy quality craftsmanship and personalized service every step of the way. Contact us today to make your dream outdoor space a reality!

!Josh and Tortuga Pools delivered flawless work--professional, efficient, and detail-driven. The…read morewhole process was smooth, the results exceeded expectations, and the project came in under budget. Great value. Highly recommend!

From the owner: "We are Tortuga Pools. A premier custom pool builder dedicated to transforming your outdoor space…read moreinto a personal oasis. Inspired by the timeless grace of the desert tortoise, we bring craftsmanship, attention to detail, and lasting quality to every project we undertake. From innovative pool designs and artisanal mosaic tiling to comprehensive installation and maintenance services, our team works closely with you to create a stunning retreat that perfectly complements your home. Experience relaxation, elegance, and exceptional service with Tortuga Pools Inc.—your partner in building the pool of your dreams."

Bret and crew are highly recommended. Our spa motor went out and the unit is encased in our patio…read moreblock. The spa was dominant for over a year as we contacted four different repair companies that either came out (and charged us) to tell us that it was too hard - others looked at the pictures and declined the work. Recommended on social media, Bret showed up and said "we can get this done" and physically lifted the spa out of the block and fixed it. First time we had a problem-solver on the job. We admit, this repair was very difficult and his crew handled it like pros. Looking forward to getting the crew out for the next repair. Highly recommended!

Kutz Spa Service delivers a high quality service and product for an entirely reasonable price…read more They have integrity and honesty in advising the customer about the maintenance of their spa. They keep the customer informed as the diagnonsis proceeds, and are transparent about costs on the way, This is a great service company!

Justin- You're not doing the relationship with Southern…read moreArizona Pools any good with that response. We have reported dead/ dying plants to Southern Arizona Pools personnel repeatedly, WELL BEFORE the one year mark, many within a month or so of the completion of planting. No action was taken, or we were repeatedly told " They're just going dormant" or "Transplant shock, they'll come back". All while the personnel (John Carreon in particular) repeatedly told us that the warranty was a year, so we should "wait it out". We waited it out, but kept reporting the dead/dying/ diseased plants. The builders representative has our comments and complaints. As for watering, the system was "adjusted" by Southern Arizona Pools personnel several times. At their direction, we DID NOT alter the settings. Only after we were unable to get resolution from Southern Arizona Pools for the plants did I post this review. And the information provided by Southern Arizona Pools regarding warranties is still inconsistent. One email sent recently says the warranty was only 2 months. And we have an email from the builder the day of the original review that states that Arizona Pools states that the warranty period was only 30 days. Neither of which matches the warranty period repeatedly stated by YOUR personnel over the course of the last year. We've consulted with professional landscapers, who all stated that a warranty of 30 or 60 days is ludicrous- Many plants with issues will not show problems by then. In short, your people failed, Justin. Your response is indicative of how Southern Arizona Pools fails to honor its warranties. And your response also shows how poor your customer service is. As for the Colorado KFC experience- how has that got anything to do with my review of your company? I still stand by that review, as I will stand by this one of your company. And I had only posted this review on Yelp, but feel that I should now post the original review, along with your snarky reply, on every platform I can find. I think it's important that people know what kind of "people" they are dealing with. You really did wonders for your company's reputation with that response.

We had Southern Arizona Pools build our new pool, fire pit and landscaping recently. They did an…read moreexcellent job with the build. Communication was solid the entire time. If I had questions or issues with something it was answered or fixed right away. The woman (I'm terrible with some names sorry) in the office that helped us pick out tiles was nice. Explained how the tiles would look and compared them to many different options making it easy for us to decide. Pricing was always well within our budget, if we needed to change or add something it was never an issue. Steve was quick to answer or stop over to check things out. Construction went well. Crews did a great job. Also they took care to not damage any of the surroundings or house. They were working in a rather small space I thought and to were respectful. Gave them bottles of water a few times and they were appreciative. Landscaping did an excellent job as well. Giving us 3D rendering of the plants we chose, how'd they look, where they were going to planted. Their guy explained what he was doing as he went along and how he wanted to lay it out. From our experience with Southern Arizona pools (SoAz) I'd recommend them as an option for your pool build and landscaping. Very happy with the quality and everything

Beware of this company. They installed a new pump in my pond. Then cut the wires exposing them…read moreabout two inches above the water and "sealed them with a liquid tape. For this I was charged $646.00 $389.98 for the pump and $225 for the service call. I had my electrician look at the pump and he informed me it was very dangerous. I brought this to the attention of the owner and nothing was done. I then had a pond expert check the wires out and he agreed it was dangerous. He replaced the pump and charged me $400 pump and labor. Certified letters requesting some kind of reimbursement were sent. Spoke with them and they denied wires were cut even though I have a written note from her stating that she sealed the wires she cut with liquid tape. They have refused any ownership of what was done or reimbursement. Do not use this pond company.

Save your money! We have been coming here for years and…read morepaid fair value but today got over priced for some plants. For what we usually get and pay for we were shocked maybe she didn't recognize us, but sad to say we won't be coming here again!