In short, this Brakes Plus location isn't very punctual, they do a mediocre job with their work,…read moreand they aren't completely honest with you.
To elaborate, I got my rear brakes, rotors, and calipers replaced at the end of May/start of June because they'd been grinding for a while. I called ahead to see what the wait would be and was told there wasn't much of a wait, but I pulled in to see that their wait list was overflowing into the neighboring Starbucks' parking lot. After dropping off and waiting for over 4 1/2 hours, they finally give me an update, tell me they'll have to hold my truck overnight, and say they'll call around 11:00AM to give me the OK to pick up. At 11:15 the next day, I call up there because I hadn't heard anything, and they tell me it's gonna be another 20-30 minutes and that they'll call me when it's ready. At 1:00PM, I call again because they still hadn't gotten back to me, and they tell me that it'd been ready for about an hour. I get over there, pick it up, and go about my day.
About a month later, I start hearing a grinding again, so I take my truck back to them. Again, I called ahead to see what the wait would be, and they tell me that they could check it out pretty much right when I get there. I drop it off and see there's only a few other cars and figure they're being legit this time. I don't hear anything for almost three hours, and when they finally call, they tell me that the rear left brake pads were installed backwards, so they had to replace the calipers and pads once again. Furthermore, they found a few new things that need to be replaced (which they somehow missed when I brought it in a month prior), so I forked out a few hundred extra dollars on some of that. They let me know when it was ready to go this time, so I went back about 40 minutes later and picked it up, thinking I wouldn't have to do anything else on my brakes for a while.
Cut to last week. I'm pulling out of a parking lot and hear a completely different grinding noise from before coming from the rear again. I pull over to check it out, and my rear right caliper has fallen off and is grinding against the wheel itself. Both bolts holding it in place apparently came undone and popped out. I thankfully have a cousin whose a mechanic (who I probably should've gone to in the first place) and he gave me a temporary remedy for the situation and told me how to fix it once I have the right parts.
I won't be going back to Brakes Plus because you'd think for a place with "Brakes" in their name, they'd do a better job of servicing and installing them. I actually learned how to replace my front brakes myself about a week after they replaced my rears, and I've had no issues with them thus far, and as a first-time brake technician, I don't think I should be outperforming the trained professionals who've been doing this for years. While the evidence is very circumstantial, it really feels like they do a subpar job just to get you to come back and charge more for other services.
I will say, though, that I'm giving them two stars and not just one because the techs are very personable when you talk to them at the counter, they did cover the brakes they replaced after having installed them wrong, and they knocked almost $100 off of my initial brake replacement.
However, when I pay $865 for someone to fix my brakes, I want it to be done right the first time.
