In short, this Brakes Plus location isn't very punctual, they do a mediocre job with their work, and they aren't completely honest with you. To elaborate, I got my rear brakes, rotors, and calipers replaced at the end of May/start of June because they'd been grinding for a while. I called ahead to see what the wait would be and was told there wasn't much of a wait, but I pulled in to see that their wait list was overflowing into the neighboring Starbucks' parking lot. After dropping off and waiting for over 4 1/2 hours, they finally give me an update, tell me they'll have to hold my truck overnight, and say they'll call around 11:00AM to give me the OK to pick up. At 11:15 the next day, I call up there because I hadn't heard anything, and they tell me it's gonna be another 20-30 minutes and that they'll call me when it's ready. At 1:00PM, I call again because they still hadn't gotten back to me, and they tell me that it'd been ready for about an hour. I get over there, pick it up, and go about my day. About a month later, I start hearing a grinding again, so I take my truck back to them. Again, I called ahead to see what the wait would be, and they tell me that they could check it out pretty much right when I get there. I drop it off and see there's only a few other cars and figure they're being legit this time. I don't hear anything for almost three hours, and when they finally call, they tell me that the rear left brake pads were installed backwards, so they had to replace the calipers and pads once again. Furthermore, they found a few new things that need to be replaced (which they somehow missed when I brought it in a month prior), so I forked out a few hundred extra dollars on some of that. They let me know when it was ready to go this time, so I went back about 40 minutes later and picked it up, thinking I wouldn't have to do anything else on my brakes for a while. Cut to last week. I'm pulling out of a parking lot and hear a completely different grinding noise from before coming from the rear again. I pull over to check it out, and my rear right caliper has fallen off and is grinding against the wheel itself. Both bolts holding it in place apparently came undone and popped out. I thankfully have a cousin whose a mechanic (who I probably should've gone to in the first place) and he gave me a temporary remedy for the situation and told me how to fix it once I have the right parts. I won't be going back to Brakes Plus because you'd think for a place with "Brakes" in their name, they'd do a better job of servicing and installing them. I actually learned how to replace my front brakes myself about a week after they replaced my rears, and I've had no issues with them thus far, and as a first-time brake technician, I don't think I should be outperforming the trained professionals who've been doing this for years. While the evidence is very circumstantial, it really feels like they do a subpar job just to get you to come back and charge more for other services. I will say, though, that I'm giving them two stars and not just one because the techs are very personable when you talk to them at the counter, they did cover the brakes they replaced after having installed them wrong, and they knocked almost $100 off of my initial brake replacement. However, when I pay $865 for someone to fix my brakes, I want it to be done right the first time. read more

Fast efficient and did what was needed. The car had a few needs that they didn't cover, but they had good recommendations to where I could have it done. read more

0 Stars! Before you go here to get anything repaired on your vehicle, you should consider updating your life insurance policy and living will and testament. Why? They just couldn't get the right part, or make repairs appropriately, or didn't have the right equipment, or had broken equipment and had to order new equipment, or they recently fired employees that were the problem. It seems like there is always an excuse or someone to blame, when the problem is clearly still employed there. How TF do you send a vehicle out on the road TWICE with FAULTY & UNSAFE BRAKES when you have "Brakes" in your company name? Ironic. So if you have a death wish and know it is your time to leave this world, or if you have someone in your life that you despise, have the brakes "repaired" here! Supporting Facts: We originally brought in a truck for brakes, they diagnosed needing a master cylinder. After replacing the master cylinder it all the sudden needs a new brake booster. They resurfaced rotors and changed brake pads. Our vehicle took longer than expected because they ordered the wrong brake booster and had to order another. They said our vehicle was repaired to safe operating standards so we paid over $1600 and picked it up. Driving home the brakes did not feel safe and had a burning smell. Upon getting it home, we called them immediately and told them there was something wrong. They told us to bring it back as soon as it was convenient. We parked it for a day and brought it back that Friday. When driving it back to them, the vehicle made it 2 miles before starting to smoke from all 4 tires, lose power, and then several lights came on including check engine, VSA, and ABS. We were traveling on HWY 380 that has a speed limit of 70 MPH, when the truck suddenly locked up in the middle of the highway! FORTUNATELY it was pulled over safely. At that time I communicated my concerns to the store manager, who always acts as if everything is not a big deal. They agreed to tow the truck in at that point. During this time it was communicated to us that they had an issue with their machine and admitted to not being able to bleed the brakes properly. This can very well cause the ABS module failure which was clearly their fault! They said it just went out on its own- NOT TRUE! They completed repairs again and when we picked up the brakes were still soft and still a safety concern. TIM told us, "That's as good as the brakes will get on a 2008." Since this is a 3rd vehicle we bought for my son to learn to drive on, it was parked while he was out of state for a couple months. We decided to have an actual mechanic look at it before he returned and started driving lessons again. Sure enough, the mechanic said that Brakes Plus installed the wrong brake booster. This means they sent us out for the 2nd time with an unsafe and faulty brake system. We informed Brakes Plus that we have lost faith in their ability to get the correct part or make appropriate and safe repairs on a vehicle and it is our right as consumers to find a competent mechanic to ensure our vehicle is safe. Brakes Plus declines our right and says they will not refund any amount paid or do anything to help us towards safe repairs. The only option they provided was to return to them for repairs! We obviously will never take another vehicle there. Ever. TIM also denied saying that he didn't tell us that is as good as a 2008 brakes will get. I hope that you make a wise choice to go elsewhere for your vehicle repairs. I hope I can help save one person from making this mistake and possibly even saving a life in the process! *At this time we are having our truck repaired by a competent mechanic that will prove Brakes Plus to be negligible. We are in a credit card dispute, and I am contacting their corporate headquarters and Texas state agencies regarding consumer protection from mechanical negligence since their regional manager is also very ignorant and failed to resolve this. read more

Brakes Plus - Smoking Brakes - Oil Change Stations Near Me - Denton, Texas

They were all so polite and helpful- they helped me get my car repaired very fast. They were also very kind and friendly, and were so reasonable with pricing and quality. I would 100% come back!! read more

2:00pm appointment, they did not even look at the truck until after 4:30pm. I was there until 6:30. When I asked why it took so long since I had an appointment - I was told they don't matter. If they book a full day's work before I arrive then I'm toast. If 2pm rolls around they aren't going to pull a customers car off the rack to accomodate my 2pm. At the very least they should have keep me informed and let me know that it would be hours before they could even take a look. I would have left. read more

I arrived at 12:40 to have one bolt replaced in my car battery's clamp and left at 2:30. Service was a little slow but they took care of it for free and I haven't had the problem again. Good looking out :) read more

They have a very user friendly website that makes it super simple to set up an appointment. Their staff is also very kind and helpful on the phone. So I was here at 8am on Saturday, prepared to drop off my vehicle for approximately 2 1/2 hours. They opened in March, but their grand opening was this month. Because they share the parking lot with Autozone and Starbucks, I find the parking lot a bit too crowded for my taste. It's basically park anywhere you can and turn your keys in at their office, they aren't picky with where your vehicle is. I even saw an after-hours key box. They do a lot more than brakes- inspections, batteries, alignments, filters, oil change- basically everything except tires. I didn't know they offered so much! They have great hours too, 8am to 6pm on weekdays and 8am to 5pm on Saturdays. It's also pretty smart that they are next to AutoZone, this could allow you to save on a larger repair by providing parts and paying for labor. Their waiting room was very small as their 8 bays get all their square footage, but it was welcoming. They had a table with snack and giveaways. Their waiting room probably sat 8 to 10. In the back by the restrooms, they had coffee and water. However, it was their customer service that was the most welcoming part of this experience, and it was on point! Tim, the general manager, and Aaron were both great with each of their customers, both at drop off and pick up. They did a great job listening, consulting and letting people know how extensive their offerings were. I noticed several people who needed extra attention and hand holding, and they handled this beautifully. They weren't just telling you what you wanted to hear or using fear tactics, but being honest about the work needed and helping to find solutions, even if it wasn't there. This is what impressed me the most, so many people confuse good customer service with backing down from policy and agreeing with the customer, when it has a lot more to do with providing people with their needs, not just what they ask for. Especially important when safety is involved. They have a Lyft business account so you don't have to wait on your vehicle to be serviced, you can get dropped off at home or picked up to come get your vehicle. Aaron even told me that if a repair deems it necessary, they can arrange for you to get to and from work. That's amazing! It also more than makes up for the crowded parking lot and small waiting area. They called me way ahead of schedule to come pick up my vehicle and despite only being able to help 2 people at a time with the available registers/counters, kept the line moving. Despite this, I didn't feel rushed or like I wasn't getting enough information and appreciated the way I was treated. I've been looking for a new mechanic that can handle more on the weekends, around my schedule, and this is definitely the location I plan to use next. Great experience, definitely recommend! read more

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The staff I worked with were incredibly helpful and friendly when I spoke with them and in person. I brought my car in for new brake pads front and rear, as there was a squeaking noise that suggested it was the brakes and it was time. I had new premium brake pads put in front and back. The receipt reads that the front and back rotors had glaze or rust build-up, but both were able to be resurfaced. The repair was complete, and I took the car home, however, the squeak was still there. I brought the car into the dealership and shared with them the work that I just had done. The service manager told me in no uncertain terms that the rotors were not resurfaced. The dealership resurfaced the back rotors replaced the brake pads and hardware that held the brakes in place. The squeak is now completely eliminated. I called Brakes Plus to advise what happened and requested a supervisor return my call. I was told Tim Lowery was out that day but would call the next day. I waited 5 days before writing this review. No one contacted me. Given I had the rear brakes replaced I cannot bring the car back to Brakes Plus, nor would I, but the lack of customer service and respect to the customer to address my issue is why I am writing this review. read more

Brakes Plus - This is the write up from Brakes Plus on my invoice. - Oil Change Stations Near Me - Denton, Texas

First of all, Tim, the manager, is a wonderful fellow, very likeable and honest to a tee. Aaron and the rest of the staff work very hard to get the job done. I went in to get me a/c in my car fixed and found out the cause was my radiator leaking. They went through all the diagnostics with me and I had to get a new radiator. They had to order it from Arlington and said the job would take 4-6 hours. Gave me a free Lyft ride home and a free Lyft ride back. My car was not ready on time because whoever delivered it was 2 hours late. They still got the job done before 6 p.m. and I drove home very happy. Have had no problems since then. If needed I will go there again. I have a trusted mechanic I have used for 12 years, but he was jammed up. Brakes Plus came through for me. Now I trust them. They also gave me a 10 dollar discount. Thanks everyone. read more

Super service! I was in a bind when my brakes began to grind at every stop. I needed a quick inspection and called 45 minutes ahead to see if they could fit me in. I arrived earlier than expected about 12:45 with two kids. I told them I needed to get out by 2pm because I was on a tight schedule but was very concerned about my brakes after I was told two weeks ago by another shop they were just fine. They inspected it and found I indeed was in need of brakes asap. They were quick and replaced them. They were very friendly and mindful that I was in a hurry. I was out of there with new brake pads and on my way before 2pm. No more grinding! read more

This place is all about the upsell--think of it like a Jiffy Lube for brakes. If you opt for the economy brakes, they immediately warn you they'll make noise. So why even offer them? Having an appointment doesn't seem to matter much either, as the service feels more like a push for commissions than customer care. I came in hoping to save a few bucks, but after this experience, I'll be sticking with my trusted mechanic, who gave me a better quote and honest advice. My appointment was at 8 and it's 10:25 and still not done with replacing front brakes. Save your time and money and go elsewhere. read more

1700 for shocks and struts, no thanks. I went to another mechanic and I bought my own and he charged me 200 not including the shocks and struts. He also told me I didn't need struts just mounting and balance. read more

The service team did an amazing job getting my Jeep up to speed and worked with me on pricing. They honor their agreements and military discount. Best service I have had in a long time. Thank you Mandy and Melissa! read more

Was in rough times and didn't know exactly what was wrong with my car until i arrived, i was immediately told how bad my brakes were and quoted me at reasonable rates. Melissa was outstanding and very knowledgeable the entire time. my second time here and i will continue to come back every time for service!! A must visit! read more

Fast, affordable, and an excellent positive attitude. I highly recommend this establishment and I will for sure be using it again. The general manager, Tim, was incredibly understanding and just an amazing person. read more

Went in for a brake inspection and they were incredibly nice and explained everything that needed to be done and quickly fixed up my car :)