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    Services - Superior Lamp

    Electric installation or replacement

    Electric repair

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    12 years ago

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    Ferguson Home

    Ferguson Home

    (15 reviews)

    If you believe walking into Ferguson's in Lawrenceville you'll be treated as a valued customer…read moredream on! Rude receptionist and an arrogant attitude. There are no sales assistants anywhere in their showroom. It's all by appointment only. What a joke of a business model!!! You might as well buy everything on line and be done with it. Would never recommend!!!

    Very disappointed in this Fergusons. Everyone is polite but they're basically order-takers, and…read morethat we can do on our own. The problem is Fergusons has grown too big and forces customers to work through their website: Build.com. That website needs work. 1) It's fickle-- sometimes it recognized my email address, sometimes it didn't. 2) ordered pulls took three weeks to arrive; some never arrived at all. 3) returning is a rip-off: each knob comes with its own return fee: a $10 knob costs $7.95 to return. And they won't let you send them all back in the same box; each order is a $7.95 return fee. My salesperson never informed me of this. Reaching your salesperson by phone is a chore, as the phone answering company for the Cherry Hill Store is located in Lansdown, PA. Calls are rerouted-- your phone doesn't recognize the incoming call, etc. It was a time-consuming mess. Also, I tried to buy a $1,500 lighted medicine cabinet; it was more complicated than surgery. Questions had to go through the salesperson who contacts the rep, and then has to get back to me. Now factor in web issues and off-site call centers. And when you do finally connect, no solutions or alternative products are offered, and you've wasted a month. Finally, Ferguson's sends a "how did we do?" survey, but when I went to provide feedback, I got a window saying that my time to do so had expired. Absolutely infuriating. I've found another source for my 6-figure renovation--a streamlined, "family run" place that actually knows what customer service is.

    Arch Street Lighting - Back of lamp, missing Crystals

    Arch Street Lighting

    (21 reviews)

    Old City

    Great company with interesting assortment of lighting figures. I went there for some bulbs and…read moreended up buying 3 beautiful unusual lamps and a mirror with lighting around the edges . The lighting here cannot be bought on Amazon ! Go to the shop on Arch street in Philadelphia and you see the beautiful pieces for sale at reasonable prices. The owners are lovely and are excellent at customer service. It reminds me of a store of the 70s where customers are treated with respect . When you buy a fixture or mirror you return in a few days and it is professionally wrapped so as not to break in transit to your home. I noted multitudes of wrapped purchased and was quite impressed.

    I just had an opportunity to visit Arch Street Lighting. I went for a lamp repair. It was looked…read moreat on the spot with the work expected to be completed the next day. I was given the price immediately so I could make an informed decision. I found the price reasonable. I took advantage of strolling through the store. They had a number of beautiful lamps and fixtures. I was stopped and advised that they had the part for my lamp so it would be fixed on the spot. What a pleasant surprise. I had a number of questions, and all were answered fully (even how such an older building could support so much electric draw). I found a shade on a lamp that I really liked. They called the company to see if the shade could be ordered separately. I was given product number, the color I wanted, and the price. It was such a pleasant experience. I will definitely return as the need arises.

    Superior Lamp - lighting - Updated August 2026

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