I wish I had a better experience with this place. I came here to use a Groupon for a full car detail and left disappointed.
To begin, the Groupon was $65 (a $141 value) for:
A Superior wash (a $15.95 value)
Two coats of hand wax (a $79.99 value)
Shampoo of floor mats (a $6 value)
Leather wipe and condition (a $24.99 value)
Under-hood & trunk cleaning (a $14.99 value)
These are the values stated in the Groupon.
I made an appointment (as required) and showed up at the agreed upon time. When I showed the owner my Groupon he immediately launched into a spiel about all of the things that the Groupon did *not* cover (shampooing upholstery, etc...) and how all of those services could be purchased for an extra charge. Since this was my first time at this car wash I politely told him that I was just interested in getting the services that were included in the deal. He agreed and said it would be 2 1/2 hours.
At the agreed upon time, I called to confirm that my car was finished (they said it was) so came over to pick up my car. Upon getting my car it was certainly cleaner then when I dropped it off, and had absolutely been waxed. I paid (and as a good Grouponer, tipped 20% on the original value), picked up my car and drove home. Upon closer inspection (once home) is where some of my problems begin to surface.
My first issue (and I realize that I take the blame for this) is that the Groupon title said "$65 for Interior and Exterior Car-Detailing Package ($141.92 Value)" and I bought it without reading the specifics of what was included. The thing is that I have paid $140 dollars for a car detail before, and it has been just that, a top to bottom, inside & out, the car is as clean as the day it left the factory detail. This was not that and absolutely not a "$141" value. In my opinion the owner worked the numbers so that it added up to a high number, so that people would be dazzled into thinking they got a deal.
* The $15.95 wash? I received that.
* The $79 two coats of hand wax, I wasn't there but I'm willing to bet my car did *not* get two separate applications of wax. I think the second application was listed to "pad" the price.
* The $6 Shampoo the floor maps? I have rubber floor mats, so mine were washed, but they also get washed when I purchase the $9 whole car wash at my normal place - no value added IMO
* The $24 Leather wipe down and condition. The result of this was that every square inch of my interior was covered in Amour All to the point that everything was extremely slick (hands unable to grip the steering wheel, shoes sliding around on floor mats) borderline dangerous...
* Under-hood & trunk cleaning, my trunk was vacuumed out (again a service I get as part of my normal $9 car wash) and under the hood? (Which I take to mean the engine bay), completely untouched....
My point in all of these was that I could get the same level of wash on my car at my usual place (down the street) for $30 plus tip. To claim this was a $141 value is joke, and even at half of that price, it was still an extreme stretch. I was simply unhappy with the quality and level of service for $95 out of pocket (Groupon cost plus tip)
In the end the business attempted to pawn off a non-deal as a deal, and instead of winning me as a repeat customer, they have solidified my allegiance to my normal place, and made me actively not recommend them to friends. read more