They always get it right, and they are always pleasant...even fun... to deal with. I appreciate…read moretheir willingness to attend to small things and their flexibility in a pinch. This is one of the best small business Ivan encountered in my 20 years living in Plainfield.

My experience here was amazing. From the quick response on Yelp on whether or not they could…read morecomplete my alterations on tight timeline to coming up with the best way to alter my unique neckline on dress to having my order ready early and their easy, quick and clear text communication about dress being ready. Then - to top it all off - the dress looked great. The price was also reasonable.

Great service and staff!!! Super communicative over the phone and we're ready and willing to help…read moreme with some tough alterations. Really appreciate their attention to details and support. Overall great services and will continue to use them again!

They're a little pricey but they do an amazing job! I wanted to find a place I could trust with my…read morefavorite winter coat. It had a big tear around the inside of the arm and needed repair. And they did an amazing job! Very happy with the results. Plus I had it and several other coats dry cleaned. 10/10 stars! Plus, just how nice the place looks and the friendly staff made me like it a lot. Will definitely be going back.

It smells like a dry cleaner…read more.. So, Okay... I kind of like this place. It has a family run feel (but, that might be my imagination) They do a free delivery and pick up (dropped a nice bag off at my door) but I've never taken advantage of that service. Those CD One Price places don't really have such great prices on cleaned and pressed shirts and I like the way they treat me when I'm here. They also clean things that don't fit into a "one price" category like bedspreads, duvets, dust ruffles etc... If the line is two deep and I'm the second guy in line they always get someone from the back to come and help me. You pay when you pick up and there's no hassle of counting the shirts an pants before you leave. They just look at you and say "I'll take care of it".. I'm all like.. "cool!" I have a treasured brown leather jacket that needed some pocket repair, they gave me some good advice that saved me time and money.. that alone is reason to go back. The last dry cleaner that I used in Naperville (on 75th st) was cranky and didn't like anyone... I figured that I was special and that secretly; he really did like me... one day, he sold the store (didn't ask ME first!) A really nice lady took over, she remembered my name, how I like my starch etc... I didn't know what to do with myself. That's probably not going to happen here, on either extreme.. I've been waited on by no less than 3 different people... and none of them have been cranky.

Al, the owner and is staff, know clothing, fabrics and cleaning. I do not even bother trying to…read morefind a place cheaper place (if there is one), i find them truly honest and affiordable. I pay good money for my garments and I want them cared for properly. Not rich, but I'm very fussing. They never ever let me down. I suppose you could find a place that might be cheaper that ships their stuff into an mega plant (sweatshop) in Chicago and then brings it back to you, Good luck.

They did an amazing job getting a really tough stain out of a family made item. The stain had set…read morein for several months and most places were telling us that it may be impossible to get the stain out. It now looks good as new!

They have expert tailoring available 3 days/week. The prices reflected an "expert" job., so I was…read morehopeful. I brought a number of projects including a pair of pants & jeans that I didn't want the legs to be so wide. The tailor suggested doing it so that you wouldn't see it. Both turned out very well and were nicely pressed as a bonus. On one top he added fabric he had so you couldn't see through the openings around the buttons, but the button placket was sticked down and I could no longer un-button it. He said he'd see what he could do but didn't think its would be possible. On another top that I wanted let out, he added fabric to the underarm which didn't have enough of a hem to let out. When I picked up an item that I had a small hole "re-weaved", I looked and still found a hole. I asked him to re-do it and he said he would do it quickly while I waited. He said it must be a 2nd hole. He came back with it in plastic. When I got home i saw that while repaired it was pulled too tightly and causing puckering. I brought it back to be fixed. When I picked it up all the work had been removed and the hole was back. I was told that the manager had emailed me and refunded me, saying that they couldn't do anything more for me. I checked for any communication and didn't find anything. Also, there was no refund of any kind from Greener Cleaner. Not happy here.

The service was good when I started 2 years ago. They did laundry by the pound. They now switched…read moreto by the bag and reduced the size of the bags. They now added a $10 distance charge which they never charged previously. I gave very specific instructions for the pi up. I'm 78 and live on the second floor of a walk up. They have repeatedly left the returned laundry in the lobby and I've had a difficult time bringing it up myself. The drivers have skipped me on occasion. Many of the drivers barely speak English. I tried working with them. They're polite but nothing changes. Today I switched to a new service.

I used to enjoy the service with no issues, but that changed this month after most of my items were…read moremissing at drop-off. Mind you, I never had any issues before (except when a driver pulled up my phone number from the system to hit on me one time), so I felt like I could trust them to handle the load full of 'fancier' clothing I gave them (fine dresses, brand-name sweaters, formal wear, my favorite handbag, shirts I bought directly from my favorite artists that have great emotional value to me, and even some brand new items with the tags still on them). Obviously, this was a huge mistake, and I immediately called support when I realized that they had dropped off less than half what I gave them. The costumer representatives were very polite and they were able to see the pictures of pick-up vs. drop-off and agreed it was evident that there was a vast difference in volume. They explained there were some issues with a specific driver and that they would be investigating and keep me updated. Fortunately, I received a call a few days later to let me know they had located my missing items and would be dropping them off soon. When I received my missing items, they were all covered in dog hair (I don't own a dog) and wrinkled. I spoke with the representative again and they told me that I could have them rewash my items for free and receive a full refund as a credit immediately, but I explained that this was a very distressing experience and I didn't trust HappyNest not to misplace my items again so I wanted to request a refund directly to my payment method. They then said they would grant me just partial reimbursement, since technically the other items I received originally were returned in appropriate condition. Overall, I thought the resolution was reasonable and that support handled everything appropriately, but just this one bad experience made it so I will not be using the service again out of fear I just lucked out this once. I'm just happy I got all my things back!

The staff is always friendly and professional, but Brenda truly went above and beyond. I…read moreaccidentally left my daughter's clothes behind and didn't realize it until nearly closing time. Brenda was incredibly kind, patient, and helpful, never making me feel like an inconvenience. Exceptional customer service like hers keeps customers coming back. Thank you, Brenda--you're a gem!!!

This laundromat used to be one of the best ones in the Heights, but lately there seems to be a new…read moreissue every time I come in. The dryers aren't heating properly, and some of the washing machines don't get water until the cycle is damn near over. You end up having to add extra detergent and water from the sink just to get proper suds. When I brought these issues to the attendant's attention, instead of simply acknowledging the problem, I was met with an attitude and told that they "aren't mechanics" and that the water valve is slow. I never said you were a mechanic. I was informing you of an issue so that management could be made aware and, at the very least, a sign could be posted to let customers know there's a problem with certain machines. There's absolutely no reason to be rude to someone who is simply trying to make you aware of an issue. Customer service still matters. And then there are two giant signs that say NO PARKING, yet people are still allowed to park there. This makes it extremely difficult to bring your laundry through the front door, especially when you're carrying multiple bags or trying to load and unload your clothes. It also makes it difficult to access the designated parking area. This place really needs some attention. I hate to see a laundromat that used to be one of the best in the Heights go downhill because of poorly maintained equipment, confusing parking, and poor customer service. Hopefully management takes these concerns seriously and gets things fixed.