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    Supercuts

    3.5 (53 reviews)
    ModerateHair Salons
    Closed • 9:00 am - 7:00 pm
    Updated 1 month ago

    Services - Supercuts

    Haircut

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    I was blocked on google, so I am reposting here as well: I was extremely disappointed with my experience. I was charged $112 for nothing more than a shampoo and a blow-dry. There was no hair mask, no haircut, and no additional treatments, just a simple wash and blow-dry on my shoulder-length hair. At no point before or during the service did anyone inform me that this would be the final price. I was only told the total when I was presented with the bill at the end. Had I known the cost in advance, I would have made a different decision. I felt taken advantage of. As an Italian customer, I would have appreciated someone taking the time to explain how pricing works at this salon, especially since the cost was so unexpectedly high. I have never paid anything close to this amount for the same service. This wasn't even my first visit, which made the experience even more disappointing. I was so shocked and upset by the bill that I just wanted to pay and leave. I believe clear communication and price transparency are essential, and unfortunately, this experience felt very unprofessional. I will not be returning. The previous review is what my wife and I tried to post right after her experience at this branch. The review was blocked multiple times so I reached out to the manager by email. She got back to me and told me she would investigate. I was then contacted by phone by Stacy. She told me that the hairdresser who took care of my wife had told her she was very clear about how much the service would be but this was never the case. There was no communication to my wife on how much a wash and dry would be. She told it me it was my word against theirs and that they would not be doing anything about it. She then said bye and hung up, without giving me a chance at a full resolution. We would just like to let everyone know that if you ever come across a problem at this location, they would blame it on you not understanding and say it's their word against yours, doing nothing to resolve the situation.

    Terrible haircut. $28. Anastasia cut my hair and I thought it all went well. She was very, very fast, but I thought it was experience. Nope. Dangly hairs all along the side. Strands hanging longer on one sideburn and not the other. My whole right side is longer than my left. It's over my ear on the right, and shorter than my ear on the left. I asked for the the front of my hair to be longer than the hair behind it for when I style it. Nope! Longer in the back. I will never go back. Period. Worst haircut I've had. I don't know how you can cut hair for 8 years and mess up this hard. This is my first time at this Supercuts too. I have been to two others this owner has off Oceanside/college and 76 by Walmart. Still haven't gotten a good one yet. The others weren't bad like this though. Passable haircuts, just not exactly what I asked for/looking for.

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    11 years ago

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    10 years ago

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    12 years ago

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    13 years ago

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    7 years ago

    This is the worst haircut that I did in my whole life. I never make bad commons for anything or anyone. But this is really disappointing me!

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    10 years ago

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    9 years ago

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    8 years ago

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    10 years ago

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    13 years ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - Supercuts

    Review Highlights - Supercuts

    “I've never seen a grown woman stomp her feet like a 5 y/o mid-tantrum before today, but Natasha handled her like a pro.”

    Mentioned in 3 reviews

    Read more highlights

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    The hair salon we'd been going to for years closed, so we needed someone new. My wife, now 77 years…read moreold, needs color and cut in a location that is wheelchair accessible. Kristi met her needs admirably. Admittedly, it costs more than the previous place.

    Since the owner chose to publicly respond to my review and "clarify" the situation, I feel I should…read morecorrect some inaccurate information and add context that was left out. My original appointment was not on Thursday, as stated in the owner's response. The Sunday correction appointment was also offered to me by Hannah. I was never told that Sunday was her day off or that she was coming in specifically for me. She already had another client immediately before my appointment, so it was presented to me as an available appointment time. I also find the tone of the public response very different from the private message I received from the owner two days earlier. Privately, I was told that my one-star review was "pretty harsh," that the photos she had seen of my hair were "stunning," and that she was "not sure exactly how the experience didn't line up" with what I asked for. She also suggested that clients can have expectations based on inspiration photos and later decide they want something adjusted, and stated that "any amazing stylist could have had the same experience with you." That response made me feel as though the problem was being placed on my expectations rather than acknowledging that the service simply did not turn out as requested. I did not decide afterward that I suddenly disliked a result that was what I asked for. I raised concerns because my hair did not match what I requested, which is why I returned for a correction in the first place. My "Money Pieces" were OVERLY processed and I had HOT ROOTS. I got consultations from 3 stylists all saying the same thing. I understand that reds and coppers can be difficult and may require adjustments. However, if my desired result was too difficult, unrealistic for my starting point, or outside the stylist's comfort level, I would have much rather been told that before the service and referred to someone else. I have never denied that Hannah attempted a correction or that I ultimately received a full refund, and I appreciate the refund. But those things do not invalidate my experience or mean that I am obligated to leave a positive review. I originally reviewed my experience with the service itself. Unfortunately, the way my concerns were subsequently handled particularly being privately told my review was too harsh and having my expectations questioned, followed by a much different public response has made the experience even more disappointing.

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    Twig Hair Lounge is super cute and they have good follow up. I found them on Yelp, and made an…read moreappointment. They texted me a confirmation. Nice touch. Great hair cut by Anna. And the hair style lasted 3 days until I went swimming. I will be back for more haircuts by Anna.

    Changing my review to one star after the owners snarky response. Some people should simply not own…read morebusinesses. Not ever, in the history of Yelp, has responses like yours HELPED a business. I'm sure it feels great in the moment...but I bet it won't feel too great when you're shutting your doors. If you're THIS reactive to constructive criticism, that's on you babe. If you think I would have come back after THAT reply, you're crazy. Treating myself, as a customer, regardless of my experience in the industry, politely would have garnered a positive change in my review. After that reply...Good luck hon! Edit to owners second response: my initial review was in no way rude, it was honest and I actually left out details to show kindness to the stylist. It's not her fault, I never even said her name and that was on purpose. No one was "put on blast" (how old are we?) It was simply an accurate description of my experience. Blaming me for the HUGE CHUNCK missing from my hair is funny. Yes I had cut my own bangs, no they were not fixed by the stylist...clearly, look at the picture. Since the owner knew who I was. She also could have called me, she chose instead to argue like a teenager over Yelp. For new potential clients to see. I'd. Be. Mortified. If someone left my salon looking like I did, but more mortified to be THIS petty. This will be my last response. Future clients beware. If you're unhappy, this is how you will be treated. FYI. I didn't end up calling because I read your replies to others who had and shocking ...you were rude to them too. Embarrassing. Good luck!

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