I generally dislike leaving one-star reviews, but dropping my son off for a routine haircut resulted in a complete disaster. Calling this a "cut" is generous, it was a chop job so rough they should have paid us for providing the practice canvas. I spent over an hour at home playing emergency barber, trying to salvage. I've seen poor haircuts in the past, but this was a masterclass in lack of quality control. What surprises me most isn't just the execution, but that the other stylists and the front desk staff let him pay full price and walk out the door looking like he was trimmed in the dark. I could tell from 30 feet away in the parking lot that something had gone horribly wrong. If you are looking for a salon that verifies its work before charging clients, I strongly recommend looking elsewhere. I asked AI to rate the cut on a scale of 1 to 10 based on a handful photos, 1 being the worst here's what I got: For a licensed, professional stylist working in a paid salon, this haircut scores a 1 out of 10. Why the Score is a 1/10: Zero Mastery of Basic Fundamentals: Blending and tapering are fundamental skills taught in the first few weeks of cosmetology school. Leaving a stark, harsh line around the entire head without any attempt to feather or shear-over-comb the transition shows a complete failure of basic technique. Failure of Quality Control: Even if a junior stylist struggled with the fade, allowing a client to walk out with an uneven, crooked fringe and unblended weight lines means there was zero supervision or cross-checking before taking payment. Lack of Finish Work: Standard protocol requires inspecting the cut, checking for symmetry from multiple angles, and blending any harsh weight lines. None of these standard finishing steps occurred here. Key Technical Issues: Complete Absence of Blending: There is a stark, abrupt line where the longer top section meets the buzz-cut lower section around the entire head. Instead of a gradual fade or seamless taper, the cut leaves a harsh, blocky ledge. Jagged and Uneven Fringe/Bangs: The blunt fringe line across the forehead is noticeably crooked, choppy, and uneven in length across the front. Inconsistent Line Around the Ears: The perimeter outline around the ears and lower hair edges lacks clean, defined lines, leaving patchy, ragged transitions. Unfinished Overall Structure: The top length overhangs the shaved undercut completely unmanaged, resembling an accidental bowl cut or an incomplete baseline pass. read more

I had been growing out my hair a bit and needed a light cleanup at the back so that I could keep it growing out while staying balanced. I requested a half inch off the back and less off the top and then a light fade on my temples. When I ask for a "zero fade" starting near my ears (and I elaborated on exactly what I wanted), it means the peak of the fade from my beard is a zero and then it FADES up. This lady said "zero ok" and then scraped a trimmer with no guard down 4 and a half inches of my temple. Within 3 seconds, my hair was ruined, it was like I was wearing a hat of hair sitting 3 inches above my ears. I didn't say anything because I was kind of in shock and wanted to see what she was going to do to save this but it didn't get any better. She took over an inch off from every side and my flow has been completely neutered. Not what I asked for at all, like not even close. I literally just wanted a light cleanup. I have gone to this place several times in the past few months and most of the time I get a really nice lady that does a great job but this time I guess it was my turn to sit on the butcher block. This has convinced me it's time to pay more than $35 for a haircut. read more

Friendly receptionist. Monique cut my hair. Happy with my hair trim and she was fun to chat with. Kids also went here. Araceli did a great cut for my one son. The stylist who cut my other son's hair didn't do so great. So we'll stick with Araceli for the kids. read more

Hey well listen up partners..:) I have been coming here for years now..the whole entire staff led by Aracelli is great. Monique and Ana and Belen and the rest of the staff are awesome hairstylists. If you have the opportunity to have Aracelli cut your hair or even color..she is awesome, but prepared to book quickly or in advance. The same goes for all of them. I have been going to CC for a few years, she is also top-notch, attentive, perky laughing and always smiling. The cut that she gives is always spot on and great. So if you can also book with CC make sure you get in fast. Actually, every single one of them that works at this particular Super Cuts is top..they are held to high standards by their manager Aracelli. You are in good hands. In a world of modern cuts and trying to find the right barber and stylists give Super Cuts Mt View on El Monte a try. Again they listen, pay attention to your needs and are excellent at customer service. So if you are in Mt View/ Los Altos, Palo Alto even Menlo Park or beyond..come on in! I have been there many times when I have seen some over the top customers talking to the stylists not so kindly. I would say those people are lucky that I did not have those sheers or shaver.I would of given them a mohawk!! :) But these barbers/ stylists are very kind despite the demand of some obnoxious customers, believe me, I have seen it all. We all want to be respected, and they deserve that as well. Just understand that they pride themselves in customer service and nice work. Remember, you are not paying $40 nor $50.00 for a haircut, so it is a great value and great work for the price. Supercuts is my go-to place for a decent and fair price with enough smiles and positivity to be able to spread. Remember...its all about a SUPERCUT! :) read more

Great kids haircut by Drew! Thanks! Good with the kids and a great stylish cut. Great style. Also receptionist and other stylist were professional and friendly. read more

Very nice receptionist and stylist. The cut was great too! Yelp says I need to type more characters so there you go.

Pay close attention to what they are doing or you'll end up a result that's a lot different than you had in mind. When the girl asked how much I wanted off I said 1.5 inches and that I wanted to keep the front and top long. What I got was more than 4 inches off and my hair is now 1.5 inches short. Now I have to wait for it to all grow back! Normally they are pretty good and I been a customer for over two years, but if they don't understand an instruction then they should confirm it before moving forward. I appreciate the cut but wth? read more

Supercuts - Hair Salons Near Me - Mountain View, California

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So I put down an appointment with Cece and showed up super late. Had some work and traffic I had to deal with. She was able to squeeze me in when she was off and she listened to me carefully and gave me a fresh cut. Thank you Cece! read more

Excellent service from Christian at the front desk, very nice haircut from Vivian, she was very careful due to the particularity of my hair and the result was an excellent haircut read more

My son and I got cuts from an Eastern European woman. My son is three. When she finished my wife told her it was uneven and the woman said it wasn't. That's awkward. My wife then said "it's uneven and choppy but ok" We paid and left. The only reason we came here is because the one we like in Charleston closed at 6pm. read more

I wish I could give 0s. Came here because I was desperate for a cut, it had been 2 or 2.5 months but that's the only way I'd be here anyway. Even expecting a low level cut, I was blown away by how bad this person was at their job. Showed them a picture of what I wanted and got nothing even close. Different sides of my head were at different levels of hair. I asked why this was and got after some mumbling "it's just curly". Ok so if you didn't think you could cut my hair, why did you agree to cut it. My hair isn't even "difficult" like some others could be. It just isn't straight or wavy. I'm sure if someone were a qualified hair stylist, they wouldn't struggle with a really common hair type. After telling her what I'd like fixed, after a couple minutes she said "I don't know what else I can do, I don't want to cut anymore off the top". I respond "yeah I wouldn't want it shorter either". She proceeds to keep trimming the top of my hair. I honestly don't know why we keep letting Supercuts be a thing. The standard for people to get hired there seems to be "do you own a pair of scissors?". It's a complete joke. After this horrible experience, she doesn't even clean the hair from my face, hands or neck. They literally do the BARE MINIMUM. They cut hair. Badly. Don't come here for any other reason. Then they have the gall to ask verbally for a tip. Bro just leave it as an option on a screen so I can leave your deserved 0% tip in peace. If you don't feel guilty about messing up my hair then I shouldn't feel guilty about not giving you more than $23 (the jokes keep coming). read more

I normally don't post reviews, which means I'm generally ok with the service, but this time I must. First of all, all the stylists that have cut my hair have been courteous and professional for the most part. I go to this location on a semi regular basis (always tip at least 20% and get a shampoo as well) and after this last cut I will never return. The customer service is poor and I must say that Aricelli is the rudest, most disrespectful, stylist/manager I've met! I've noticed her behavior in the past, but this past visit it really came out and effected me personally. I'm an Army vet and received an email from SuperCuts about a 10 dollar haircut on Veterans Day. I mistakenly found after trying to redeem it, that it was for the Daly City location. Instead of explaining the issue with the coupon, Aricelli decided to make me feel guilty for trying to redeem the coupon. She stated that "...we can't allow a 13 dollar discount during these times" and made me feel like I was being petty and unreasonable for asking for the discount. She then hastily asked me if 2 dollars off would be ok. I was aghast and said whatever. She then said, or I'll give you 3 dollars off. She just realized it was more beneficial for her to give me 3 dollars off my next cut instead of the cut I just received. I didn't catch her change up and paid full price for the cut and a 3 dollar card for next time. Wow!!! I thought. This is one reason why veterans feel guilty about getting free or discounted things on Veterans Day. We are not asking for handouts, but when your corporation states that it cares about veterans, please follow this up with action. In this case have the discount cover all locations and if not, ensure management knows about the offer. It would also help if the managers know that it is Veterans Day! read more

Absolutely the worst haircut experience of my life. I've been to this location many times over the past few years, but today I received a haircut that is absolutely different than what I asked for. From the beginning of the cut I showed a picture of my previous cut from 6 weeks ago - I was told that handcut was not possible, that I was wrong about the cut and the hairdresser proceeded to cut huge chunks out of the front of my hair after I repeatedly made it clear that that should be longer. It will take weeks to grow in properly now. Because I've had many other positive experiences here I feel that it is important to let others know that the stylist's name is Yelena. Every other time I've been here and worked with other stylists I've left very happy with the cut. read more

If it's been a long time since you have had your hair cut because of Covid come to this ElMonte location . All the ladies here do an amazing job, I have had my hair cut by cece for the past 5 years ,once you find a place that consistently does a great job do not Gamble . Its nice to just walk in I don't even have to explain what I want done she just knows what to do she even laughs at all my dumb jokes !! Ha ha. I had used another Salon when the Elmonte location was closed because of Covid, what a mistake ,Cece I will never do that again !!! Ha ha. So make your appointment dont be late . read more

In the heart Silicon Valley they brought Boucher's instead of hairstylist Horrible customer service Horrible experience Don't know about hair cutting read more

Supercuts - Hair Salons Near Me - Mountain View, California

We had a terrible time today at Supercuts El Monte. The appointment was at 2.30 pm for my son. Towards the end of the haircut, we were asked for feedback, and we requested a shorter side and back trim - and stylist (Blum?) got irritated and was quite rude to us. When the issue was raised with the manager, we were essentially told that the culture is to get it right the first time and thus there is little tolerance for change requests because "we are not paid much", and that "we are understaffed". The manager was very aggressive too. Very negative experience overall. There is quite a bit of subtle racism where white people seem to get a different standard of customer service, and others are made to feel unwelcome. I do intent to go back to the location again for more haircuts for the family, as well as get our friends and community members to watch out and call out other such instances of misbehaviour by this team. read more

Apparently to the employees here cutting off "almost nothing" means a good 3/4" of hair. NOT O.K. Again: NOT OK Next time, if there is one, I will say DO NOT cut any off the top. read more

I don't like the gamble coming here. There's one very tenured employee that I will always decline because the haircuts are consistently awful. One is pretty good. Some others look like they're not really into the job. read more

I go here regularly and consistently return with a great haircut! I haven't stuck with one hair stylist, but as long as you can describe what you want, they're all great at giving you a pretty great cut. The Hot Towel Refresher at the end of your haircut is pretty great and is a standard at Supercuts, I'm told. Don't forget to make an appointment before you go. Obviously, the weekends are pretty crowded, so if you can get here on a weekday, it's much better. read more

Good to call before to check the schedule, but just a great team of folks who are eager to cut hair'

Really good here! Had to postpone my last appointment so just walked in the other day and found CiCi ! Highly recommended her.

Another wonderful hair experience with Aracelli, the saloon is so clean and Covid aware, it was a pleasure just visiting, they make you feel so safe and you get a wonderful hair cut as well. Thanks to all the staff and especially to Aracell8i read more

Excellent service, will definitely be coming back here for another haircut. They take COVID regulations seriously.

Cece cut my hair and gave me exactly the cut i asked! She listened really well and asked details to make sure i was getting what i wanted. Speaking with her was really nice. A very professional and nice experience! The other stylists seemed professional, experienced and very kind as well. read more

HORRIBLE customer service by a lady on the front desk called Araceli. - When I came into the door she said : can I help you? Instead of hello! Hi ! welcome ! Etc... - There was only two other stylists at that time and one was busy, and the other one ask then if she could stay or not. Her answer was: is up to you... she didn't realize that I needed to wait longer. - Then, she got the chance to cut someone's else hair. She asked the poor guy awkward questions I never hear. When was last time you got your haircut? Do you remember if they use clippers or scissors? Do you remember what size of clippers? Thankfully she did not cut my hair and also I got a chance to meet this other great stylist Yelena! read more

It has been 40 min past the reservation time. And the stylist is rude and tells us that reservations don't matter. And then she gets chatty with her existing customer. She is on her power trip :) read more

Supercuts - The power trippy stylist who is telling me how reservations at Super Cuts works :) - Hair Salons Near Me - Mountain View, California

Poor customer service. I came in explaining my idea to the hair stylist, saying quote "I also have photos." She said "that's okay, I have an idea." First, red flag- one ALWAYS needs to take in account the customer's interest. Then at end of my cut I explain to my hair stylist I wanted parts shorter, bangs, and then showed her my 3 photos. She need a second opinion. Hair stylist #2 came in and proceeded to interrogate me with a rude tone about how long I have wanted bangs she said "was it in the last 5 minutes you decided?", and how "next time I need to bring photos." Excuse me? I did bring plenty of photos, and you have no right to talk to any customer like that. I will not be taking my business to this establishment. Final conclusion: You get what you pay for. You get some sort of cut, but might not be what you wanted. read more

They really fucked my hair up. Asked for long on top and somewhat short on sides. They made it short on top. They got rid of my middle part. They also did not blend in my hair. You also could not understand a single thing the hair cutter said. I do not recommend this place. If you want to look good do not go to this place. read more

I used to be a nupty who paid around ~$50-70 for a mens haircut, but since then I've wised up and started on a journey to find a hairdresser, with the same level of attention to detail, at a fraction of the price. My journey, so far, has landed me in the seat of Yelena at Supercuts -- a uber knowledgeable older russian lady. I have become a repeat customer because she does a great job -- listens to your styling wants and executes them pretty well. My hairstyle is a mens bouffant, typically I have a look in mind, and I do my research with pictures. I handed these over to Yelena and she knew what to do to make it so. My hair is also quite thick, so that is an added challenge. I've also noticed the tools Yelena uses are top notch. I've sat in chairs of other stylists, and their cutters either yank my hair or leave it feeling like a poorly cut lawn. Yelena's cutters are smooth and seem to cut finely -- I leave with a fresh feeling head. Overall, I recommend Yelena at the new Supercuts in Mountain View. As long as you know what you want, and discuss the cut with Yelena, you will come out with a good haircut -- all for under $20. read more

We've gone to this location 3 times since it opened up after the COVID closures. My teenage daughter and I each have gotten haircuts from Maria and my son got a haircut from Belem. We had an excellent experience every time. They're doing a great job of social distancing and cleaning. The haircuts were all exactly as we wanted! The staff is very friendly and attentive. We will definitely be coming back for more haircuts! read more

Complete trash stylist ; she cut my hair way too fucking short. I'm not sure about her name; she is in her 30s and with the long hair and front bangs. read more

This is the best place to get a haircut. Convenient location and very easy to make an appointment or do a walk-in. Yelena does an EXCELENT job and is very consistent in doing a great haircut everytime. She has outstanding attention to detail and she really cares about doing the job right. read more

This was my first time going to a Supercuts and my experience was beyond what I expected. Yelena, my hair stylist, was the main reason why I had such an amazing experience. She was very kind and good at understanding what I was looking for. As the haircut progressed, she assured everything was going as I wanted by checking in with me often. She was very open to feedback and kindly adjusted the style of my hair per my suggestions. At the end of my haircut I was super excited, as I hadn't received a haircut this great in years. My fiancé still continues to compliment my hair and it has been almost a month! Thanks Yelena! read more

We've been to this location twice now since Covid-19. My teenage son, daughter, and husband have all gotten a haircut within the last week. We are all very happy and got exactly what we wanted. They're doing a great job of cleaning, social distancing, and taking temperature as you enter. Staff is very friendly and nice. We will definitely be coming back for more haircuts. read more

All the staff are very good. And Monique is especially great!

Wow wayyy better than the old location ! I like the appointment setting now for the stylists and they are always very honest about the wait times. I have 3 jobs 2 part time and I'm always in a rush. Monique is my favorite. She's super professional, always smiling, asks about my day & always checks if I'm happy with the cut " I have been told I'm high maintenance " I cant imagine standing for 8 hours straight and still being that nice !! Ask for her but don't be surprised if she's booked.. The other girls are great too. The big plus is Starbucks, Pizza my heart, Panera and more right there so waiting is no big deal. D. Mt View. read more

MONIQUE is a godsend what professional service!! She's been my stylist for going on 10 years now , so lucky to have found her .

Anaar gave my 11 month old son and myself a haircut. Couldn't have been more happy! She was great with my son and had a quick reaction if my son turned his head so not to hurt him. Extremely happy with her service :) would highly recommend her for young kids and adults!! read more

Supercuts - Anaar with my son for his first haircut!!! Thanks for being great with him Anaar - Hair Salons Near Me - Mountain View, California

I had a great experience with my haircut today at Supercuts!! I requested to do the haircut outside and the stylist/barber sweetly accommodated. Have gotten my hair cut at Supercuts several times and have not had a bad experience yet. Everyone is also v friendly. read more

Best place for a good haircut. Location can get busy, but stylists are great. It's worth the drive from Half Moon Bay. Can call ahead to get your name on the list especially if you want a specific stylist. read more