I rarely leave negative reviews, but my experience with this hotel -- specifically with the…read moremanager, Nick Lavender -- was upsetting and unacceptable. I left two very expensive items in my room after checkout: a pair of AirPods and a white noise machine. When I realized this, I called the hotel the next day hoping to retrieve them. Instead of showing any concern or willingness to help, Nick was immediately dismissive and defensive. I asked if he could investigate with his housekeeping staff, and he outright refused, saying he "trusts his staff" and doesn't know me, so I must be lying. I explained that I had only been at the hotel and my brother's house -- there was no other possible location where the items could have gone missing -- but he insisted he didn't believe me and made no effort to even pretend to look into it in an investigative manner. When I asked for the owner's contact information to escalate the issue, he refused again and said he wouldn't allow me to "bug him." The complete lack of empathy, accountability, or basic customer service was honestly shocking. I understand that things get left behind sometimes, but the unwillingness to investigate or even acknowledge the possibility of wrongdoing by staff is deeply troubling. I feel violated and disrespected. If you value your belongings and want to be treated with decency, I strongly recommend staying elsewhere.

Not trying to steer anyone away, but in comparison to other hotels in the area, the Westmark is…read morelong over do for a makeover, rooms haven't been painted for decades, big TV's, but the displays must be 20 years old, very blurry compared to a modern TV. They have s nice big fridge in the room, no microwave. Stains all over the furniture, again the furniture is ancient and they obviously don't clean it. On the plus side, they probably have the very best location and views in Sitka and the best restaurant, compliments to the Chef. The staff are very friendly and accommodating and there's a very homey atmosphere.

Airport shuttle! Good sized shower, large room…read more Walking distance to everything you need! Super helpful staff.

This is the worst hotel I've ever had the misery of staying in. There was mold above the shower,…read moredispensers of soap, etc. in the shower were all empty. Upon arrival, one window had a missing shade, there was no chair to sit on in the room, there were no bedside reading lamps and the comforters on the beds were lumpy because the stuffing had formed into mounds. On top of all that right below my window was an open parking area behind Ernie's bar, which proved to be a gathering place for locals who loudly enjoyed themselves into the wee hours of the morning. All of which made sleeping close to impossible and there was absolutely no response from hotel staff. Said there was nothing they could do about it and frankly, were surly in the process. Stay away is my advice.

I visit Sitka on a regular basis, this place is like a breath of fresh air, nice roomy VERY clean…read morerooms with a full kitchen, the entire hotel is clean and fresh. Staff are very friendly and accommodating. I have been online for hours and there is no issues with the WiFi, great TV cable selection. The location is excellent.

I just have so many mixed feelings here…read more.. The good: Staff are friendly and accommodating! Location is incredible, walk to everything! Prices are fantastic. The not-so-good: - Room service is only once a week. This isn't really a huge deal for me, but this place is just not setup and organized around this idea. For example: I was staying for 9 days but I only got 3 pouches of coffee? So I had to go down to the counter and ask for more every 3 days? You should have supplies for your entire stay. - You get to choose which day room service will come. I chose Monday and then...Monday came and went and...they didn't come. I told the front desk, and they came on Tuesday and did a great job, but this was right before I left so I didn't get to bask in the pristineness of it all. - Pillows are horrible. They are WAY WAY WAY too plump. See my photos. They are almost like cubes of pillow. Just as fat as they are wide as they are long. They hurt my neck so bad that I slept without a pillow most nights. No, I am not exaggerating. I asked the front desk about this and they were eager to give me different or more pillows, but this doesn't solve the problem as all the pillows in the whole facility are the same chonker-shaped plumpboiz. (that sentence ain't gonna age well...) They need to get some slimmer/flatter pillows! All pillows in in the whole dang facility are carbon copies of each other, so this issue is unfixable. - Parking is overrun. If you're lucky there will be one spot left. If you're not, you're going to have to use street parking somewhere. - There was a steak in my fridge from the previous guest. - Wi-Fi is slow and constantly boots you off. It's the type that has a pop-up window that makes you type the password, rather than saving the password in your Wi-Fi settings. I sometimes had to reboot my computer multiple times to trick this pop-up window into coming up so that I could re-type the exact same password I had typed dozens of times before. If you need to get work done, go to the library. The Wi-Fi here is too spotty and obnoxious. If you like thick, springy, plump pillows, I can recommend this place without uh...reservation. If you don't, bring your own pillow. Seriously.

Very nice, clean and comfortable rooms with an Alaskan, outdoor vibe. Erin, the manager was very…read morehelpful with transportation from the airport and to the cruise hospitality facility. The lodge is on the water and there is an area with outdoor seating to hangs out and enjoy the scenery . It's a 15 minute walk to town. I would stay there again if ever in Sitka.

Kevin welcomed us. He picked us up at the airport. Not only that, he gave rides into town to a…read morecouple whose taxi never showed up. He is genuinely nice. And he has a great sense of humor!

Everyone was so friendly, but especially miss Vickie! The rooms were clean and the bed was…read morecomfortable. The whole place was quiet and we just had a really great experience there.

I normally stay at the Aspen Inn, this trip I was forced to spend the first day at some other…read morehotel, I found a vacancy here at the Eagle Bay Inn, it's a great room, all the furnishings are brand new, comfortable beds, microwave and fridge in the rooms. The TV is big and has plenty of viewing choices. Great location, next to pizza and bar, convenience store / gas station within walking distance. Along with all this, free coffee and bakery items in the lobby. Nice place

Unfortunately, I didn't actually get to stay at the Lodge. But they were incredibly nice when I…read morehad to cancel a stay only a few hours before I was supposed to check-in. I expected to pay for at least one night, if not for my entire 3 night stay, but they were very understanding and mailed me a check refunding my (full cost) reservation. How nice of them!

If you want a fishing experience of a life time, then you need to go to Wild Strawberry Lodge in…read moreSitka, Alaska. They do everything for you except fish. You are picked up from the airport, taken to the lodge we're you are fitted for your overalls and rain boots, during this time your luggage is taken to your room. First night they will take you to town for dinner and will go and pick you up when you're done. They have a chef who prepares all the meals, believe me you will not be disappointed. We have fished with several captains and no one has disappointed us. We have always came home with a great deal of fish. The fish is filet and seal package there. When your trip is over, they drive you to the airport, your tickets are printed, your frozen fish is there, all you have to do is show ID and you're on your way. Theresa and everyone at the lodge, thank you for an amazing time!!!

The Totem Square Hotel & Marina is located near the marina docks behind an open field with a large…read moretotem pole. There is a nice area to sit on benches to enjoy the outdoors with a view of the marina on one side and the hotel on the other. The hotel seems to feel like it is resting on the top of a hill so it has beautiful views of the waterway below. The hotel landscape is beautiful and there were bushes with flowers and edible berries.

I am a full time traveler (pilot) and I was very impressed with this hotel for the following…read morereasons: Location couldn't be better, everything you need is within walking distance, the hotel is spotless and furnishings are new, good cable and nice size TV, quiet, good WiFi, microwave and small refrigerator, nice staff to greet you, plenty of parking if you have a car. I arrived at 3pm and my room wasn't ready because of staff shortage, waited 45 minutes, no big deal.

This hostel has many positives: - friendly staff…read more- fantastic prices (mixed dorm is about 10 TIMES cheaper than a 2-star hotel in town) - solid WiFi - welcoming environment However, a few things keep it from 5-stars: - The hostel is closed from 10am-6pm. This makes logistics very cumbersome if you're traveling with heavy bags. You have to plan your whole day around what you wan to have access to. - The hostel is closed for the night at 11pm. Want to go for a night hike, get into town, and have a burger and a beer? Good luck. I had to run to get back to the hostel before the 11pm lockout. - Getting a reservation is more difficult than it should be. You can't do it on the web. You either have to do it via email or phone. I HIGHLY recommend doing it on the phone. - no real "common area": there's not really a central location to hang out with fellow hostelers. Yep, there are a lot of hoops to jump through if you want to stay here, I'd say they are largely worth jumping through, though.

Sitka was absolutely beautiful and being able to stay at this hostel was such a bonus. It's located…read moreacross from the Sheldon Jackson Campus and was the school's infirmary at one time. The beds are comfortable, the place is clean and the best place to "get your feet wet" at a hostel if you've never stayed in one before. I tried others around Alaska and they were okay but this one was by far the best. Walking to the downtown area is a short distance. The hostel has wireless but if you don't have a computer the library will let you use theirs for up to an hour. Washer and dryers are available as well as a kitchen and breakfast room. Fortunately, I met people from around the world and we all became fast friends. There were some college age hostelers and many over 50. It was a great mix of people and backgrounds. This hostel does not allow drinking or smoking. There is a curfew of 11pm with a lockout during the day and you'll sign up for one chore. No big deal, it just helps them keep the cost down and the cleanliness level up. They are open year round. It was cleaner than the hotel I stayed in over in Ketchikan for a fraction of the price. If you're going to Alaska I highly suggest you make it a point to visit Sitka. If you wish to take the economy route, like I did, this hostel was a great "first" for me! I hope I'll be able to return again in the years ahead.

I've been fishing with Wild Strawberry Lodge/Alaska Premier Charters, Inc. for 19 years. It's…read moreamazing to see that they get better and better every year! I don't know what they do better, fishing or amazing customer service.

I have fished many times in Alaska....WSL is right at the top, great fishing, wonderful customer…read moreservice from the time you arrive until they drop you off at the airport, every detail is taken care of and you lack for nothing..Capt Mike and fist mate Kat were over the top getting us on the fish everyday including one day where the seas looked like an adventure movie! Thank you WSL for a memorable experience!