We rented an inflatable two-seat kayak. When we opened up the bag and started to get it ready, we realized the fins were not included in the bag. We decided to still give it a try. We did not get very far as the kayak was so squirrely it was impossible to steer on Utah Lake without the fins. We headed back to shore and realized the kayak had also begun to take on water. We checked that we'd secured the plugs and valves correctly and we had, so there must have been a leak. Extremely disappointed with the product condition. The seats on the kayak were also placed in an uncomfortable way and offered no support when paddling, but that is more of a design flaw rather than the responsibility of the renters.
When we took it back, I explained the issues we'd had and the store employee said they don't give out the fins since "they get lost and it doesn't really make a difference in the steering." I disagreed but he said it just depends on the person who's paddling in the back. I also told him about the possible leak and he just said they'd take a look and give us store credit if there was a problem. I told him not to bother in that case as we will not be coming back.
I hope others have a better experience, but we were sorely disappointed in the rental product and the customer service. read more