We were visiting Utah for the week and decided last minute to try some kayaking, Mort's Rentals was…read morefantastic! They provided all the necessary gear, inflatable kayaks, oars that break down, life jackets and two types of pumps, an electric pump and a hand pump. They made sure we knew how to use the equipment and helped load it in the car. We would highly recommend them to anyone!

Very affordable, sturdy tubes with great handles and bottom net lining so you enjoy tubing the…read moreProvo river without falling though! Kind when I called to reserve just 2 days in advance. Helped load and unload. Clearly cleaning tubes after use as I dropped off in the evening. Made for a wonderful day!

When you look at the negative reviews they are hardly trustworthy. All complaining about refunds,…read moreso you know when people make mistakes and wants refunds it's always the owners fault. Joe was nothing but great this weekend, him and his wife are fantastic people and very professional. Prices are reasonable and line up with every boat rental place I have ever researched. Great experience will be back all summer until we get our own boat.

Potential customers beware! Utah Paddle Board Rentals should not be classified as a business. Their…read morepractices are unethical and criminal. My wife and I rented a jet ski and paddle board from Utah Paddle Board Rentals on July 16th. Joe, the owner, helped us. Very friendly guy at first. We rented a three person jet ski with the aim of having three people on it for the duration of the rental period. Joe assured us it could easily handle three people. As it turned out, the jet ski was far too unstable for three. So we tried it with two people. It was a perfect ride. No issue with it whatsoever. The thing is we didn't want to make one person sit on shore while the other people rode it. I contacted Joe immediately and spoke with him and he agreed that if we returned the jet ski right away he'd give us a partial refund. He also told us he'd get us a few more paddle boards to use for the day for our trouble (which was a promise they failed to fulfill). So we met up with Joe's employees, Ryan and Trevor and handed the jet ski off to them at the Deer Creek dock. We asked them if we needed to put it back on the trailer but they said they would probably take it out on the reservoir for the rest of the day. On our way home we contacted Joe again to finalize the refund he would give us for the jet ski. He told us he would give us $100 back on the $175 jet ski rental plus the total $250 damage deposit. When we said we actually paid $200 for the rental not $175 he suddenly lost his temper and said he didn't have to give us anything back. He said he was done listening and didn't have to do anything for us. We attempted to explain we weren't trying to get more money from him but that we did pay more for the jet ski rental than $175. He kept cutting us off and suddenly put us on hold. When he came back on the line he had realized his mistake. At that point he agreed to give us $125 back on the $200 paid for renting the jet ski and the full $250 back for the damage deposit, a total refund of $375. He told us it would take 2-3 business days for the refund to go through. A few days later we checked our account. There was no sign of a refund. Finally six days later when there was still no sign of a refund and no word or explanation from Joe, we contacted him via text asking if the refund had been made. He left a voicemail saying the refund had not been made because there was damage done to the jet ski. He said the intake had rock damage and that's why we were having issues using it. (However, the day we rented we told him there weren't any mechanical issues with the jet ski, it was simply a stability issue. We told him it worked great with just two people riding). I returned his call to tell him we were never near rocks and the jet ski worked perfectly in our care. Joe again lost his temper and promptly hung up on me. Joe's wife called me within an hour saying "Joe isn't very level-headed in these kind of situations." I told her as I had Joe, we were never around any rocks and the jet ski never had any mechanical issues, but that Ryan the employee said he and Trevor were planning on using it for the day after we passed it off to them. I asked if they had been questioned about it. She responded that the employees weren't available for questioning as they no longer worked there and that it wouldn't even matter if they did because we were the last renters on record. (Although there was no record as Joe never had us sign any release form or rental agreement). Even though we did not damage the machine in the small amount of time we used it, they were still charging us as if we did. She ended by saying we are keeping all your money and that's that, and promptly hung up. As it stands we are working with our credit card company to dispute only the charges Joe had agreed to refund us even though we paid much more. We are attempting to still be fair even though there is no indication of that being reciprocated. We are left stunned having dealt with a "business" that would extort their customers like this. And we are not the first to have this kind of experience with Utah Paddle Board Rentals. Other reviews indicate similar treatment. Our goal is to make other potential customers aware of the the inherit risk of doing business with Utah Paddle Board Rentals.

We decided last minute to take a trip to the lake & contacted SUP Utah Rentals about renting paddle…read moreboards. They were SO great to work with. The boards came in super convenient carriers & were in excellent condition. They were easy to assemble & use as well. We highly recommend SUP Utah Rentals - we will use them again for sure!!

We'll definitely use them again and recommend to anyone!!! We held a women's retreat in the Heber…read moreValley Area this past week and one of the activities we did was stand up paddle boarding. When we saw SUP UTAH on instagram and their fun pics of their party board, we knew we wanted to try it out for our retreat! We reached out to them and they were so easy to work with, text with, make the reservation and get what we needed and helped us out when we realized we needed less boards than we'd initially reserved. Very accommodating! And we liked that we could transport them in our suv because they were inflatable! 4 stars only because the boards were harder for us to blow up with the pumps- we didn't know to twist the nozzle inside the SUPs so that the air didn't come back out! Some guy sitting close by at the lake saw us struggling to pump them up and came over to tell us what he knew about twisting the nozzles inside the board and then it went better and we actually could inflate them and go! Haha! We are obviously very inexperienced and our ONLY constructive suggestion for this nice company is to maybe put could some instructions inside the bags for people like us because we weren't going to figure that out on our own! Lol. But once we got out on the water we had the best time! You wouldn't be able to tell the boards are inflatable- very sturdy and stable!! We will definitely use them again for our future retreats and will for sure recommend to our friends! Thank you SUP Utah!

This is sooooo much fun! Go down the Provo river either guided or unguided without a care in the…read moreworld. They provide everything for one flat fee: the kayaks, the paddleboards, life jackets, the ride to the top, EVEN THE SHOES! The friendliest gal helped us get everything figured out and took us down the river (Shout out to ALYSSA). She said they even take kids on the river too! Would do this a million more times! A great activity for anyone traveling through the area, or families just looking for an amazing adventure.

From the owner: Experience Adventure just 15 minutes from the valley,…read moreexperience everything the Provo River has to offer. See nature from a whole new perspective!