I don't think I've ever been so unimpressed by a company rated 4 stars overall on yelp. This is the only company that refused to give any kind of numbers without a face to face meeting. I agreed to meet and they didn't have the proposal ready to share until the meeting was already half over, even though I had shared all the information and photos they had requested ahead of time. Very unorganized and spent a significant amount of time sharing how their company was different from others, all the while talking about things that in my experience getting quotes just this week don't actually differentiate them--what they state other companies don't offer were actually offered by every other company I've spoken with. Seems they haven't redone their market research to see how they are different from their competitors very recently. If you are going to require that customers meet with you to get information, please have enough respect for their time to have your proposal ready in advance of the meeting. Update: Within 5 minutes of posting this review I received a call from Chris, who Seth the sales rep I met with reports to, threatening to get an attorney involved. He had no interest in getting more information to see how his team could learn from the experience and ensure future customers don't go through the same thing and have the same frustration. I think that says a lot! I will not be changing my review even though he has threatened me as nothing I have stated is untrue and I personally rely heavily on yelp reviews to make decisions when choosing companies to do business with, and I think it is very important for potential clients to read about all experiences, both positive and negative to inform their decisions. Reply to Val: I appreciate your response and reaction to my review as it is far more professional than what I received from Chris. In regards to the proposal, I did request it via email in an attempt to save everyone a bit of time if it wasn't in the ballpark, but I was not upset that a meeting was required. My exact reply was "Alrighty, how about 11?" Not sure how he interpreted that as "very upset." There was never a timeframe put on the meeting, but regardless of if it was supposed to be a 30 minutes or an hour, everything should have been ready prior to the start of it. And there is ZERO excuse for a manager to have called me making threats. read more

Final update: the CEO of SunSolar stepped in and backed out costs incurred in my final payment. Very much appreciate the ownership and prompt response. ------ It's been a few weeks, and I'm downgrading my previous review by one star due to SunSolar's lackluster response and ownership of the problem they created. Over the course of a couple of weeks, I pinged my project manager every few days and received the same update that he was working to get me on the service team's schedule as they were very busy. It made me wonder why they were so busy - were repairs after installation common? I've never had an issue with three previous installs. I eventually gave up on SunSolar and hired a licensed roofing contractor who actually found 10 broken tiles. I paid $747 out of my own pocket to correct SunSolar's error. Ironically, I received a request from their office manager today asking for final payment. Will they do the right thing and reimburse me for the issue they created? In short, I'd grade SunSolar... Sales & design: A Permitting: A (super fast!) Installation: C (have never had any damage from a solar install) Product: B (I paid for valances but only received wire bird mesh) Service: B (thanks for doing the right thing!) read more

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I like SunSolar. The fact that we can do most communication through email has been the most convenient part. I appreciate that SunSolar always kept me informed of what's happening and scheduled. read more

I have Sun Solar.....savings are unremarkable to date. Neighbor across the street went with Tesla panels. Pays less than $20. Per month. Do your homework as it relates to my situation. read more

We are very pleased with the customer service we had with Sun Solar. This company follows through from the beginning to the end of your solar panels installation. We are very pleased that we chose Sun Solar Solutions. If you want to go Solar go with Sun Solar Solutions. read more

Everything in the process of getting solar on our house has been great with Sun Solar Solutions. The communication through the process has been great. Josh, our salesman, was very attentive and helpful on the front end. Nayeli, has been our account manager and she has been fantastic keeping us up to date on everything through the installation process. read more

We recently installed a system with Sun Solar. It took us from August of 2022 to May of 2023 to get the panels installed, which was a massive headache. We tried to back out of the contract but were told it was impossible, so we went forward with install. Our system is the biggest one allowed for our roof, 64 total panels I think, and we were told it would more than cover our usage with a small bill each month. Panels finally got switched on in May. Our first full month of Solar usage was June, and the bill is so large that we decided to look into usage and check on the panels. One of the main things that drew us to Sunsolar in the beginning was that there is active monitoring done by THEM and we would be alerted if there was an issue with our production or panels. Instead, they did not inform me that a large portion of our panels are not functioning. They were supposed to be monitoring it but no one reached out to me. Instead, I had to figure it out on my own and had to call a friend who works for a different company to have it explained to me. I was told that the manufacturer they use (solar edge) did not alert them, therefore they did not alert me and they are not responsible. When I asked for a manager, I did get a call from one. I asked that a credit just be issued to our account for June and July (since we are half way into July and the panels are still not working) - but she informed me I am out of luck on credits or reimbursements because they don't issue them. What's odd, is that one of their selling points is a reimbursement check after installation is complete - which we did get - so they DO offer them. Although there were significant delays in installation, a lot of that was waiting on permits from the city of Phoenix and their hands were tied, so I do not blame them for that. One other issue we had was the bird netting. They market it in their materials, and we were excited about not having wildlife nest under our panels, but we had to push realllllllly hard to get netting installed... they wanted photos proving there were active nests being built .... like, am I supposed to get on the roof and catch them? Ultimately they did get the netting installed free of charge for us, but it was a difficult process.. They've been very responsive in the past, but all of a sudden my project specialist has become very slow to communicate. Sunsolar is a great company, and even our friend that helped me read our bill said he's been impressed with their panels and their work - so I am overall pleased with them if we can get this fixed. Today when I asked if the manager I was speaking with had another manager she said she'd do her best and ask a team of managers around her but I am not optimistic. Next step was writing a review in hopes that someone who cares about the customers. There is a large amount of stress over large bills on top of paying for the system Sunsolar is being paid for. To me, issuing credits would be a small price to pay to keep customers happy and reviews positive. I'm writing this review so that hopefully I can get someone's attention to have a credit issued to our account for June and July to offset the high cost of electricity as a result of panels not working and monitoring not being delivered since June 3, maybe even earlier. read more

Company was always quick to respond to questions and excellent at communicating with us about the solar project. We received updates constantly on what was happening next. We would highly recommend this company for your solar needs and decorative lighting read more

All I can say is Cris Drake of SunSolar did an excellent job of explaining the process and helping me understand the process. His team did an outstanding job from start to finish, hands down. If you are thinking about going solar don't wait. I am pleased with everything. I was kept informed every step of the way, from the installation to the completion. This is one of the best companies for Solar panels, period. read more

Sun solar installed solar at my house. They do all the leg work and permits. Very good at keeping you up to date on where you are in the process. I would recommend. read more

Extremely happy with my Solar Panels! The installation was very smooth! No tiles were damaged. Enjoying not have high electric bills!

Beware of this company. Sun Solar is great at the start but will sub out installation. In my case I'm not generating electricity and install company went out of business. Sun Solar say its not their problem and that I need to get service from someone else. I will never recommend this company to my clients any more. read more

Yes the contract was in the proposal I did check that paperwork on DocuSign. Wether I signed paperwork for financing is not the issue the issue was how I was treated by your sales person & your finance person. I had no problem paying for work you had done but was not told what work that was. Just I owed the money no matter if you did anything. Only way I was able to pay what I did was by filling with the BBB. read more

I signed up with Sunsolar Solutions in August. In September they turned the AC temp way down and then turned on everything in the house simultaneously for AN HOUR. I later found out that what they were actually doing was manipulating my usage. Apparently the system they sold me was so oversized that APS would never have approved the solar considering the energy that my house uses. I am trying to cancel my contract and they are saying that they are going to charge me $4,300 to do so. To try and prevent me from cancelling, they were willing to reduce the price of the system by $3,000 which is admitting that they were overcharged me in the first place. Stay away from this company. They saw a new homeowner as an opportunity to over sell and over charge. read more

great company highly recommend great customer service and very communicative. Plus they gave us a really good deal!!

Sunsolar has been wonderful to work with. very upfront and great communication through the process.

Constantly keeping us informed and friendly!! Great sales Matt was very knowledgable!!

I can not recommend SunSolar high enough. From the sales staff to the installers and support staff all were excellent to deal with. They are very responsive to any questions and did an excellent job of updating me on the status of the project. If you are looking for information about solar give them a call! read more

SunSolar Solutions is a great company to work with. They are on top of everything. They keep you informed and answer all your questions. I would highly recommend them for your solar needs. read more

I don't know where to begin. I interviewed a few solar companies and hired SunSolar Solutions. From start to finish (2 short months) my solar was up and running. From the sales person who worked on giving us several different scenarios and options to find the best fit for our needs to the installers who did a fabulous job to the project management team who kept me informed every step of the way during the entire process. They are a very professional company and everyone I dealt with was wonderful. I am pleased with every aspect of the job- absolutely not 1 thing to complain about. If there were more than 5 stars available I would give it to them read more

From the salesman to the office manger customer service is not what they care about. They only care about getting their money and than no follow up or call backs. Robert ( salesman) not educated enough in solar or the contract with Dividend. He straight out lies to you about what is to happen. Never follows through to make sure things are working as such, and never makes a call to check on his customer. Chris ( manger of sorts ) lies about follow up and gives excuses as to why no follow up or action. Danielle ( manager ) doesn't know what her employees under her have said or promised. Continues to make excuses for the employees. Doesn't care much about customer satisfaction or making the whole. Which leaves the Owner -- they're either completely absent from this business or trained their employees to not care about follow up, follow through with promises, and basic customer service. With all these facts in place, I highly recommend to NEVER use this company if you expect any standards ( for the amount you pay should be high standards ) of customer service. read more

100% High quality service, On time commitment. Highly recommend this company for there transparency in communication of the status update, level of service, time of delivery and quality of service. I was referred to Sunsolar Solutions by my friend and i havent meet a person of sunsolar in person everything was taken care for me online or over a phone call. So delighted with the experience i had. Thanks Sunsolar Solutions read more

I previously wrote a review on Sun Solar after I thought we were having a reoccurring issue. We were not having the issue and they have been very helpful with fixing the issue we were having. They have called us several times to make sure everything was working. Thank You for all of the help read more

We have recently contracted with Sun Solar Solutions to put solar on our home as we were promised that it would happen in a timely fashion and waited several months before to start the install went rather quickly the people in the field were exceptional installers but yet failed the first inspection because the paperwork was incorrect with what they put on the house as far as electrical panel and took several weeks to get that issue resolved and now I'm being told another two weeks before inspection to take place again in my opinion totally acceptable you're too busy starting new jobs but you complete the ones they have as well as branching off into other states.. We had Titan Solar install our last house and was highly impressed on the install and completion of the project as promised. My only problem with some solution is a pay them before the project was completed keep that in mind... read more

I did my research for solar companies and chose these guys based off customer reviews and I'm sure glad I did!! The overall process was great from start to finish, not to mention the incentives offered at the time of signing were awesome as well! Very streamlined process from Troy coming out explaining everything at the beginning to the flip of the switch at the end. Project Manager Chris was very communicative and the install crew were very professional and did a great job. The install crew also is very knowledgeable and there are always endless questions the customer(me) seems to come up with. Although my roof isn't big enough to be 100% on solar I'm still enjoying the fact that I'm not paying APS for all the fees and other non-sense billing they add on. Make a difference and go solar. Great Job! Go Solar! read more

I had some terrible and pushy saleswoman from from this terrible company march onto my property who tried to break my lock on my pirch to get to me tryong to firce sell their crap solar! Told me my Rottwieler who was staring right at her didn't bother her! Terrible person and terrible company! Stay away from my home!!! read more

Not every process is an especially easy one. Everything requires its time and if are patient with the process I can guarantee you will be very happy with the outcome. The best part of the whole process is that I got to flip the switch and turn everything on. It was great to knows that I am making a difference. The staff at Sun Solar will provide you with the service they have promised. Thank you guys again for everything read more

We were throughly impressed with the service. We are in the end stages of installation, and can't wait to be officially on solar!

Great experience! We worked with Juan, he took his time explaining the process so we understood everything and was very helpful. Overall smooth easy experience and would recommend! We are in north Scottsdale area. read more

It has been over a year now since my install, we had many bumps on the road with both of my inverters being faulty. Sunsolar was able to replace both and reimburse for the days my panels were down. Overall, four stars.. read more

Sunsolar did an amazing job with our solar job. We were extremely happy with their work ethics. My service representative was in constant contact with me to let me know how the process was moving along, what the next step would be and the timeline for it. They even had a new roof installed prior to solar installation so we wouldn't be putting the panels on a 25 year old roof. The cost in total was extremely reasonable and all included in our lease. Thank you for a great experience. read more

It's been more than 3 months since my app stopped working and the only answer I got from SunSolar is that they are monitoring it. They asked me to call SolarEdge customer service to get updates on the communication card in my inverter that stopped working. Sunsolar is not an actual company they are the installers who buy parts from different companies. They are at the mercy of SolarEdge and Solar panel company to fix if anything goes wrong with your system. Please stay away from this business at all costs. read more

Trusting contractors in today's world is not easy to do. After speaking with 4 solar companies, Sunsolar Solutions made us feel very comfortable about the process, and we trusted them. Communications throughout every detail was excellent. We were assigned a person to call if we had any questions or concerns, and our few calls were always promptly returned. Sunsolar handled every detail. Installation went just like we were told, with nothing left behind from the installers. The process from beginning to end was ahead of schedule. Sunsolar did what they said. They get a five star recommendation rating from us on every level. read more

Everything promised was delivered, excellent service. Highly recommended Travis Ewanciw was a great Consultant and fun to work with. Nayeli was our Project Manager and kept us informed through the entire process. It was a great experience. read more

As in the contact I sent in a letter to cancel you are telling me I had no contact with you that is wrong and even my wife answered when they called as they were trying to stop us from canceling so by saying we had no contact was absolutely wrong we did as the contract stated and you are still trying to charge us 5000 read more

My wife and I finally decided after hearing about it for years to do some research into solar. We had a flyer from Sun Solar and contacted their company to find out more. Little did we know that the world of solar is far more complicated than it needs to be, and fortunately that is beyond Sun Solar's control thanks to new APS regulations. Throughout our process of transitioning to solar, my wife and I have both developed a strong disliking for APS. They are very greedy and just recently paid off some politicians who voted in favor of yet another rate hike. That is where the benefits of solar come in. As of 05/29/18, our solar system is finally activated and operational, roughly seven months after we initiated the process with Sun Solar. To be fair, we changed our design close to the installation date, so things somewhat started over. But expect about a 6-month timeline from start to finish. We were not impressed with our sales reps, and ended up having to do a LOT of additional research. We almost made the mistake of purchasing our panels instead of leasing. The majority of homeowners lease their panels instead of purchasing because it is far less costly and tax incentives for purchases are dwindling. Just know if you are thinking about purchasing, the tax break is only an offset, not a refund. So it only makes sense to purchase if you typically owe several thousand dollars in taxes every year. While leasing is typically not a smart financial decision generally, your alternative is to lease power from APS. So by going solar, you're simply leasing power from another company. We decided to go with 130% offset for our 1900 square-foot single-story home. With us committing to a 20 year lease, we wanted plenty of extra energy if and when our consumption goes up. We are locked in at a rate cheaper than we were paying to APS, with a 2% escalator each year. Given the average rate increases from our power company, 2% is not much. On paper, we are seeing minimal savings, but as long as we use the same amount of energy, our extra energy production will be sold back to APS each month. At the end of the year we will receive a check for any extra energy (after APS's monthly fees for still being connected to their grid). So we either have the option of running our AC very cold all day long, or keeping things the same and ending up with a nice bonus each December. If you were thinking about going solar, just know it will take a lot of time and research. While solar used to be a lot better in Arizona, it is still not a bad option. Pros: 1. Same payment every month 2. Extra energy to use without increased payment 3. Extra money at the end of the year for what we didn't use that calendar year 4. Environmentally-friendly 5. Cheaper, even with 130% offset 6. Increased home value Cons: 1. Extra energy is no longer stored in an 'energy bank', instead it is sold back to APS each month. This means in the summer months when it's hard to keep up with the demand, you can only use what you produced that month. 2. APS charges anywhere from $20-$70 each month in fees, even if you don't draw a single kilowatt from their grid 3. There are still peak hours with solar. What you produce off-peak can only be used off-peak. What you produce on peak can only be used on peak. So you still need to be mindful between 3 PM and 8 PM. Keeping in touch with Sun Solar was a headache almost every time. While they over-communicated each step, they were not always accurate. Appointment times were off, and we had to escalate a few different things to get stuff done. Our initial sales representative was slow and placed almost no priority on our project. With that being said, we did receive a $1000 rebate from the president of the company for going solar, so that made up for most of the annoyance. It is also important to keep in mind a lot of what goes on with solar has almost nothing to do with Sun Solar themselves. It is a coordinated effort between the city, your power company, the solar panel provider, and the installer. Sun Solar is simply relaying the message each step of the way. Even though we had very little involvement with the city, the installer, and the panel provider, our interactions with them went well. The installation of the panels went great. We also got bird netting installed for free. We have somebody coming out in the next few days to help us set up our online account so that we can monitor our solar stats online to make sure we are producing what we were guaranteed, and also to see how much we use. Overall, we are happy with our decision and look forward to savings over the years. We recommend solar to you, but caution that it is far more complicated than you probably realize. There is a lot of misinformation out there and regulations have changed in the last year. read more

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While purchase and installation with SunSolar Solutions went as well as can be expected given the delays in permitting by the City of Phoenix and APS final sign-off to go live, my 3-star rating is associated entirely with their chosen finance provided, Dividend Finance. Since the final installation of my project, dealing with Dividend has been nothing short of a train wreck. Their payment portal is often down or simply won't accept the challenge question responses or passwords despite multiple attempts and the correct cookie settings. Then once you are finally able to log in, any payments you make in advance of your monthly payment go directly to Dividend's finance charges. In fact, Dividend doesn't even afford you the ability to pay ahead as they won't post the next month's charges until almost midway thru the month with a due date of the 1st. As far as customer service with Dividend, don't bother. I've emailed them several times attempting to figure out why its so difficult to access my online account and they simply don't respond. A check of the Better Business Bureau's website reveals similar reviews from dozens of Dividend customers. Bottom line, fine experience with Solsolar Solutions but their finance partner will cause you headaches from the first day your panels go live. read more

If you have been thinking about solar you have to call my guy! With the information he gave me I was sold. Definitely not high pressure. He's fluent in both Spanish and English. I was very comfortable inviting him into my home. You don't want to wait for reasons I'll let him tell you. read more

Sunsolar Solutions - my guy great company - Solar Installation Near Me - Peoria, Arizona

Scott and Troy made our experience great. My husband and I have always been both hesitant and interested in Solar. Scott and Troy presented all the data and numbers and answered all of our many questions. The process from start to finish was rather quick. Even with a few bumps in the road, Scott and Troy acted immediately to resolve any issues and ALWAYS made it right. I would recommend both Sun Solar and Scott and Troy to anyone and everyone!!! read more

Sunsolar Solutions - Solar Installation Near Me - Peoria, Arizona

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The install process was terrible. Panels left in my backyard for days collecting dust. I was told it should have taken 2 days well it actually took a little over two weeks. Still has not been approved by APS. My panels have been installed for a month now and I still can not use them. The worst part for me was overhearing the workers talk about how the were not going to seal the holes on my roof because the company did not want to pay them their wages. Wow! What a sorry excuse for a "company." read more